Job Specification. Programme Manager Capital Projects - New Build Growth, Operations Hub

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1 Job Specification Programme Manager Capital Projects - New Build Growth, Operations Hub Leadership Type: Team Leader Grade: 11 Post Number:

2 Southampton City Council The City Council Strategy sets out the Council s priorities in contributing to the city vision of a city of opportunity where everyone thrives. Our City Strategy has been developed with business, public, and community and voluntary sector organisations in the city, operating under the city s strategic partnership, Southampton Connect. The goal is of prosperity for all, focusing on economic growth with social responsibility, skills and employment, and healthier and safer communities. This partnership approach is indicative of the spirit of the city we are Team Southampton. While our strategy focusses on what the council can do, we acknowledge that we can t do everything ourselves. Being part of the Southampton City Council team requires people who are willing to take personal responsibility for delivering excellence, to work with others to achieve the best possible outcomes, to embrace change and new opportunities, to make the most of the resources available to us and to think and act in the best interests of our diverse customers those who live, work, study, visit, do business and invest in Southampton. Being part of the Southampton City Council team requires people who are willing to take personal responsibility for delivering excellence, to work with others to achieve the best possible outcomes, to embrace change and new opportunities, to make the most of the resources available to us and to think and act in the best interests of our customers the residents of Southampton. Growth The Growth service teams form part of the Council s operations hub. Operating model for Growth to focus on core offering, developing skills, economic development, investment and regeneration in the City, while maintaining the required infrastructure and transport networks and managing capital assets. The teams lead the provision of services which deliver opportunities for residents and communities improving individual and collective outcomes. They are responsible for building the City s reputation and capability to meet Council priorities particularly economic growth. In all their work they are involved with developing partnership with other agencies, businesses and communities to change customer behaviour and mind-set. The main focus of the team is to create a positive environment for investment and development in the City and to secure competitive advantage for the City, its residents and businesses. The team works collaboratively with others to achieve growth and asset development across the City, through the design and delivery of high quality infrastructure and systems and processes to support new and existing businesses and residents of the City.

3 Organisation Chart

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5 Job Description Purpose of Role To manage a programme of New Build capital projects ensuring they are planned and executed effectively to achieve milestones and deliverables within agreed budgets and resources. Key Accountabilities 1. To plan and manage the delivery of a programme new build construction projects cross the Council s operational, service and investment properties ensuring that projects are managed in accordance with agreed Project Management and reporting principles. 2. To manage a team of Senior Project Managers and Project managers to deliver the programme effectively. 3. To engage with key stakeholders and ensure effective communication and involvement with project activity. 4. Co-ordinate programme and project resources including people resources. 5. Track all new build related project activity including monitoring against budgets and delivery of targets against time and cost. 6. Maintain formal project controls (risks, assumptions, issues and dependencies) ensuring these are visible and accessible and continually updated and acted upon. 7. Deliver the programme and projects in accordance with agreed standards. 8. Taking action to address risks including escalating risks and taking action to eliminate, reduce or delay risk. 9. Monitoring the expenditure and costs against the funding as the programme progresses. 10. Managing 3 rd party contributions to the programme. 11. Embedding change as a result of projects into business as usual activity. Functional Responsibilities - Programme Management of assigned projects and work packages including co-ordination of project team members. Key Relationships - Line Manager Service Manager Construction Projects - Senior Project Managers and Project Managers - Project Teams - Service Directors and Service Leads - Strategic Partners - Third party suppliers / contractors

6 Core Responsibilities and Deliverables Financial Management 1. To deliver the programme and projects within budget. 2. To comply with Council financial policies and requirements. 3. To identify and propose opportunities for innovation, commercialisation, cost savings, cost recovery or income generation. Customer Relationship 1. To manage the programme and projects in accordance with service standards. 2. To monitor and act upon customer feedback to improve customer experiences and to meet or exceed customer satisfaction. 3. To develop effective working relationships with customers impacted by project activity. Operational Effectiveness and Compliance 1. To manage project activities and ensure delivery of tasks in accordance with HR policies and practice. 2. To assist the Service Manager to achieve continuous improvement to improve the effectiveness of activity and services. 3. To ensure compliance with all Council policies in relation to Health and Safety and Information Governance. 4. Escalate risks and issues which may impact any aspect of performance or the Council s reputation Organisational Capability and Growth 1. To support the Service Manager to develop the project management capability across the Council. 2. To deliver programme and project activity in accordance with the Council s agreed performance management approach. 3. To take personal responsibility for personal development including any Continuous Professional Development. 4. To support the development of change readiness capability across the Council.

7 Additional requirements Other Contractual Post Requirements Standby Payment Fire Marshall First Aider Politically Restricted Politically Sensitive Tool Allowance Emergency Planning Rota Contractual Car User (see intranet for more information) DBS (see intranet for more information) Basic Disclosure (see intranet for more information) Standard 1. The duties and responsibilities highlighted in this job description may vary over time. Post holders are expected to undertake other duties and responsibilities relevant to the nature, scope and grading of the post. 2. The post holder must have the ability to understand the needs of the city s diverse and changing population and to implement the Council's Equal Opportunities Policy at a level appropriate to the job and must at all times carry out his/her responsibilities with due regard to the Council's Equal Opportunities Policy. 3. The post holder is required to be familiar with the Council's Health and Safety Policy and be aware of and observe any part of the policy related specifically to the duties and responsibilities of the post. 4. The post holder will be required to carry out their duties and responsibilities in accordance with all relevant Council and professional codes of practice, including demonstrating the relevant behaviours as defined in the Council s Organisational and Leadership Behaviours Framework.

8 Person Specification Education / Qualifications - Educated to degree level or equivalent professional experience - PRINCE 2 or equivalent project management qualification or equivalent professional experience Knowledge, Experience and Skills - To demonstrate experience of the ability to plan and manage a programme of major new build projects. - Experience of delivering change in a complex, politically sensitive environment. - To have experience of successfully developing and implementing effective change projects and the ability to work collaboratively and influence others to achieve agreed outcomes. - To demonstrate a track record of delivering service improvements and reducing service cost. - To have experience of achieving cultural and behavioural change in support of new ways of working, to improve the experience or outcomes for the customer. - To demonstrate highly developed communication, challenge and negotiating skills with the ability to engage with a wide range of audiences. - To demonstrate well-developed analytical and problem solving skills, including the ability to coach others in these. - To demonstrate an understanding of equality issues and how they affect the workplace and individual behaviours. - To have managed programmes and projects in accordance with service level agreements and/or customer service standards. - To have experience of managing a budget and operating in accordance with financial policy and requirements. - To have excellent level of IT literacy to be able to interrogate and analyse databases and datasets, use self-service, digital user platforms and applications and MS Office. Behaviours - Takes personal accountability and holds others to account - Takes responsibility for own development - Listens to and respects the opinions of others - Asks for, reflects upon and acts on feedback - Works collaboratively with others to deliver the best outcomes - Actively seeks opportunities for improvement in organisational processes and activity - Builds understanding and commitment to transformational change - Sets standards for customer service - Builds relationships of trust and alliances with customers groups

9 Performance Contract Name: Job Title: Date: PERFORMANCE CONTRACT Objectives and key result areas (please develop up to 5 goals) Goal 1: Goal 2: Goal 3: Goal 4: Goal 5: Personal