Manager 2018 Census Field Test Operation

Transcription

1 Manager 2018 Census Field Test Operation Your position description Your: Location Group Business unit / team Manager is Auckland / Wellington / Christchurch Operations 2018 Census Field Operations PDID0500 Senior Manager Census Field Operations Pay Group PG2 Band I Occupational Stream People Leader Number of direct reports 2 Level First Level Leader Financial delegations Nil HR delegations D PD created/reviewed October 2015 Your organisation Statistics NZ Tatauranga Aotearoa aims to unleash the power of data to change lives. Our primary purpose is to empower decisions by adding value to New Zealand s most important data and we strive towards the goal of improving outcomes for all New Zealander s by: Doubling the value of the data provided by Statistics NZ to New Zealand by 2018 Creating a tenfold increase in the power of the data provide to New Zealand by 2030 You can find out more about Statistics NZ Tatauranga Aotearoa what we do, our strategies, values and current products and services on our website. Note that this section is currently under review. Your group The strategy for the 2018 Census is to alter the mix of modes used in the census data collection model by promoting a very high online response by introducing the mail-out of internet access codes, and not delivering paper forms to every dwelling. At the same time the 2018 Census must maintain the accuracy of basic counts achieved in recent censuses. The 2018 Census has a budget of approximately $110 million, and will employ up to 3,500 field staff during the collection phase. It is a high-profile government investment that is subject to routine monitoring by central agencies and the Government s Chief Information Officer (GCIO). The new multi-modal census design will enhance census operations, support improved interactions between the public and government, and reduce the real cost of census data collection over time. 1

2 Your role This role sits within the First Level Leader People stream of Statistics NZ. As the Manager 2018 Census Field Test Operation you are accountable for managing a high performing field collections operation to deliver a significant milestone of the modernised 2018 Census collection operation the integrated field test. The purpose of the integrated field test is to see how the Census programme is tracking. It is the first test of this kind for the 2018 programme where the public will interact with census on such a scale. Your role will focus on two stages of the integrated field test plan and prepare, and manage the field test operation. In preparation for the integrated field test, your role will be to review and implement the 2016 Integrated Field Test Operational Plan. As part of the test, you will have two Area Managers reporting to you. In turn, they will lead teams of approximately Team Leaders and 80 Field Officers based throughout New Zealand. You will provide strong strategic leadership to the field while testing the processes that will contribute to the modernisation of the 2018 Census. Your broad role as the Manager 2018 Census Field Test Operation will be to: manage your field team to efficiently carry out field activity deliver results working within strict timeframes and budget interpret management information and make effective decisions monitor operations daily and report to the Census SLT drive and promote the testing of systems and processes identify and manage issues and risks to ensure test outcomes are minimised and controlled while maintaining the experimental nature of the test design contribute to the evaluation and assessment of the statistical implications of operational design develop strong local networks, and work with stakeholders, to promote the census test and encourage the fullest possible participation. You will work closely with colleagues, both within the census branch and across Statistics New Zealand. Some travel (within New Zealand) will be required for this role.. 2

3 You will be expected to: Plan and prepare To achieve this you will need to: Implement 2016 Field Test Operational Plan. Develop and implement a Census and organisational wide observation strategy. Work with the Field Operations leadership to manage the 2018 Census integrated field test and drive delivery of the test objectives and outcomes. Ensure effective collaboration with other census teams and key stakeholders. Deliver to approved plans and budget, managing issues and risks effectively Ensure your staff have the tools and resources necessary to perform. Apply sound general management practices so that your team operates effectively and efficiently. Build strong relationships with key business partners, vendors and customers, and seek every opportunity to connect with them and anticipate their future needs or issues. As a result, we will see: Preparedness for full operation of field test. Engaged and motivated operations support teams eg: Statistical Methods, IT. An effective observation strategy and implementation of this. Timely mitigation and escalation of issues and risks across the organisation and in the field that may impact the success of the field test. Manage field test operation Implement national and regional field test strategies as required. Monitor progress in the field and ensure work is on track for the phases of the test. coordinate risk identification and mitigation, and escalate as required Communicate regularly with the Field Operations leadership team, census project staff, and other staff as required. Evaluate and assess test objectives throughout the operation. Maintain a rigorous programme for employee health, safety and wellbeing which ensures compliance with corporate and statutory requirements. participate in field staff debriefs Ensure timely decisions are made during field activity Minimise and control risks to field operations and experimental design. Efficient reporting processes implemented, Ensure compliance with health and safety standards. Continuous review and improvement throughout all elements of your team s operations. Keep the Field Operations leadership team and other Census Senior Managers/Managers regularly informed. 3

4 You will be expected to: To achieve this you will need to: Lead people Lead and manage a large-sized, geographically dispersed field team in an intensive operational environment Maintain a focus on the big picture while working with the detail. Empower staff and delegate full authority, responsibility and accountability to suitable levels. Contribute to the recruitment and training activities of your team in collaboration with the Senior HR Advisor and the trainers. Monitor and manage the performance of your team and address poor performance as required. Drive team performance striving for excellence and responsiveness around field processes As a result, we will see: An engaged, high performing team, delivering fit for purpose services. Agile, capable and engaged staff. You effectively and proactively manage performance of your team and its environment. Effectively manage or escalate all HR issues. Build connections and work collaboratively Demonstrate a proactive awareness of Health and Safety (H&S) in the workplace Have well-developed relationship management skills to work with people from diverse backgrounds. Confidently develop productive relationships with stakeholders, colleagues, census project staff, and census field staff Be able to quickly build knowledge of national and community networks and local government Be an effective communicator with the ability to facilitate groups, lead meetings, negotiate, present, and interact with media (if required). Lead and take responsibility of Health, Safety and Wellbeing within the team. Ensure knowledge and understanding of Health, Safety and Wellbeing is kept relevant and up to date. Raise awareness of and ensure team comply with the H&S policy and procedures. Understand relevant H&S legislation and amendments. Understand and ensure compliance with Statistics NZ Health, Safety and Wellbeing policy, procedures for reporting accidents and hazards and keep up to date with the H&S homepage. Better customer service to both internal customers and external providers through mutually beneficial internal and external relationships Effective team briefing, policy communications, operational meetings and other formal communication processes are established and maintained Increase respondent willingness. You ensure your engagement with others is open, friendly, and responsive. Provision and maintenance of a safe and secure working environment and your staff are inducted and follow H&S protocols. Evidence of a clear understanding and compliance with H&S legislation and internal procedures. Successfully managing any incidents or hazards reported by the field staff. 4

5 You will be expected to: Support your Group s strategic direction Communicate effectively To achieve this you will need to: Contribute to and actively promote Statistics NZ purpose and strategy, understanding the link to your role and facilitating others to. Role model and coach others on our values and leadership behaviours to build our performance culture. Actively seek out opportunities to influence and shape the content of strategy at organisation and Group level. Set and communicate the direction for your team. Lead the implementation of strategies within the Group, business unit and team. Scope, plan and drive change within your team. Communicate ideas and information to different audiences in plain English Communicate clearly and concisely in all written and oral communications Share information and knowledge with others in a proactive, timely way that fits the purpose. As a result, we will see: You personify Statistics NZ s values, behaviours and culture in all that you say and do. Your team understand our strategic direction and vision, and their role in achieving it. Your willingness to be open to change and proactively promote our vision for the future. Statistics NZ adapting and changing to its environment Statistics NZ deliver cohesive, fit for purpose solutions and services to the government of the day, agencies and New Zealand as a whole. Statistics NZ meet the key deliverables set out in our Statement of Intent. You are understood by all internal and external customers and stakeholders in both written and oral communication You write clearly and concisely, and follow the Statistics NZ plain English standard. 5

6 How you do it i Leadership Behavioural Cluster Influential Leader Core Behaviours Customer focused Drive for results Dealing with ambiguity Learning on the fly Interpersonal savvy Responsiveness to Māori Role Specific Behaviours Building Effective Teams Developing Direct Reports & Others Managing & Measuring Work Organisation Agility Decision Quality Knowledge Qualifications Knowledge and experience You will need to: Be focused on understanding the needs of customers and on delivering value to them. Consistently delivers results beyond expectations. Be flexible and deal confidently and positively with change and uncertainty. Be open to the unfamiliar, ready to experiment and quick to learn. Relate well to all kinds of people and build effective relationships. Understand the Treaty s relevance to your own role as a public servant. Seek opportunities to better meet the information needs of Māori. Actively apply knowledge of te reo Māori and tikanga, and build knowledge of te ao Māori. Support initiatives to increase responsiveness to Māori. You will need to: Build strong, high performing teams. Actively works to develop direct reports and others, making good use of the organisation's development policies, procedures and tools. Achieves results by clearly assigning tasks and responsibilities, setting specific and measurable objectives, monitoring progress, reviewing outputs and evaluating outcomes. Understand the organisation well - how it works, its people, its culture and its policies, practices. Make sound decisions based on analysis, wisdom, experience and judgement. You will need to: Bachelor s degree or higher or equivalent experience in a related field required. Certificate or equivalent experience in people management desired. Experience providing strategic leadership as well as leading teams in an operational environment. Experience applying project management principles, tools and methodologies. Understanding of the development and delivery of statistical products and services. Understanding of statistical impacts of decisions, and experimental design. i Copyright 1992, 1996, by Lominger Limited, Inc. a Korn Ferry Company. ALL RIGHTS RESERVED. These qualities are derived from the LEADERSHIP ARCHITECT Competency Sort Cards developed and copyrighted by Robert W. Eichinger and Michael M. Lombardo for Lominger Limited, Inc. Without the prior written permission of Lominger Limited, Inc., no part of this work may be used, reproduced or transmitted in any form or by any means, by or to any party outside of Statistics New Zealand. 6