Winning the War for Talent in a People-Led Economy. Michelle M. Smith, CPIM,

Transcription

1 Winning the War for Talent in a People-Led Economy Michelle M. Smith, CPIM,

2 And free tools for you! Leadership Challenges

3 Research Headlines

4 We are shifting to a People-Led Economy

5 People/Employee-Led Economy Employees at the heart of business success Want partnership Success defined by significance, social impact & personal contribution

6 Employees are leaders among an expanding group of stakeholders

7 The Human Value Connection Suppliers Leaders Employees Share Holders Customers Society Serve all stakeholders. including employees

8 The quality of the connections between stakeholders has a powerful impact on performance

9 Importance of Connection & Flow Suppliers Leaders Employees Share Holders Customers Society Business relationships can double performance results! What s the quality of your organizational relationships? Do decisions happen easily & openly or are there log jams? Is info credible, assessable; flowing easily thru the system?

10 Enrich the employee (not the job) to deepen engagement and connections

11 Meaningful Work vs. Tasks Enrich the Person Employees Meaningful Work Commitment / Creativity / Productivity / Retention Corporate Value / Profitability

12 Defining Enrichment

13 What is Employee Enrichment? Authentically engaging employees as people (WMAC focus)

14 Enrichment = Shared Values Align what employees value with what organizations value Employees expect to approach leaders as they do friends

15 Enrichment = Professional Development Place people in the right jobs including managers Continuous career development to benefit the employee Business issues are people issues

16 Enrichment Leadership Model

17 Enrichment Leadership Model Businesses are purveyors of relationships Value Employee/ Customer Receives

18 Vision Development Organization Vision creates meaningfulness of work Leader inspires a sense of direction & purpose for all, in and out of the organization Create cultures where great work is the norm

19 Vision Development Social How well the organization interacts with the world Corporate social responsibility to help society and the planet seen as a strategic goal 27% & 76%

20 Enriching People Customers Enrich the customer relationship Allow them to share insights & perspectives Needs trump the transaction (customer experience)

21 Enriching People Organization Leaders must adapt to different levels of motivation Embrace the Messiness Unleash vs. Manipulate

22 What Needs to Change to Maximize Enrichment?

23 How We Define Value Changes Appreciate & Acknowledge the Intangible Value Generated by Employees

24 How We Motivate Changes Long-Term Motivation Comes From the Culture We learn through feedback & recognition Recognition mitigates many business challenges

25 Free Tools for You

26 How We Lead Changes Lead by example, and with courage Enrichment Leadership Business issues are people issues Use the model to truly honor human initiative, creativity and passion

27 Thank You! Further questions can be addressed

28 Michelle M. Smith, CPIM,CRP A world-renowned international speaker, author, and consultant, Michelle is a trusted advisor to many of the world s most successful companies and government organizations. A highly accomplished industry leader, she is a respected authority on leadership and employee engagement, and has published and presented more than 1,000 articles and lectures. A passionate thought leader, Michelle was named one of the Ten Best and Brightest Women in the Incentive Industry. She is President Emeritus of the Incentive Marketing Association, Past President of the FORUM for People Performance at Northwestern University, Vice President of Research for the Business Marketing Association, among many other prestigious board positions past and present. Michelle intuitively understands the importance of unlocking an employee s hidden potential, and how to leverage performance development initiatives for maximum return on investment.