Service Delivery assisted by the use of ICT

Transcription

1 Service Delivery assisted by the use of ICT

2 The IT Association of SA Trace origin back to 1934 The ITA represents various companies concerned with the supply of information technology equipment, systems, software and services in the South African ICT industry One of its many functions and objective is to represent, promote and protect the interests of its members Also to understand and define the role of the ICT Industry in terms of contributing towards the economic and social growth of the country Provide thought leadership Promote best practices and standards

3 Introduction

4 Context

5 Context (cont.)

6 IT Challenge: Align with Government Priorities Master Systems Plan aligning to Strategic Priorities Government Strategy and Priorities July 2008 Innovation Enablement Project Execution ITA Strategy session 6

7 First things First

8 Master Systems Plan (IT Strategy) Development - Linkages Drives Enables Municipal Municipal Business Business Objectives Objectives (IDP) (IDP) Enterprise Enterprise Business Business Environmen Environmen t t Enterprise Enterprise Business Business Strategies Strategies Service Service Delivery Delivery Organisational Organisational Effectiveness Effectiveness Performance Performance IT IT Enablers Enablers Technology Technology infrastructure infrastructure Application Application environment environment Information Information management management Performance Performance Measurement Measurement Not always dramatic but always appropriate and often necessary to implement the business strategies MSP Development Process Flow IT IT Solutions Solutions & Services Services IT IT Governance Governance Structure Structure & Processes Processes IT IT Capabilities Capabilities (resources) (resources)

9 Government Service Delivery Challenges Access to basic services Housing Electricity Water and Sanitation Governance & Monitoring Performance Management Fraud and Corruption Economic Opportunities High Unemployment Management of Services Operational efficiency Cost Management

10 Government Technology Challenges Interoperability Productivity Information Access Digital Divide Agency Integration Security

11 We are in an age where technology is all around us and drives everything that we do. It is also our greatest partner and asset as we work to conquer the challenges that threaten our future

12 The role of ICT in public service delivery ICT can enable government transformation through customized and interoperable technology solutions

13 Responsibility of government to citizens

14 Responsibility of government to citizens

15 Transformative Enablers

16 Transformative Enablers

17 Transformative Enablers (cont.)

18 Defining a way forward Vision Strategic Goals Sweet Spot Quick Wins Strategic Projects Possible Measures Measurable Results (Re) Consider Abandon Complexity Time to adopt Time to implement July 2008 ITA Strategy Session 20

19 In Conclusion Major corporate changes aligned to contemporary Consulting the users of the marketing concepts of putting people first (Batho Pele), services Setting of Getting the have been and are still occurring in Government best value for service standards money Consequences of these transformational issues entail amongst other, creating a learning organization, Remedying Increasing rationalization mistakes and and restructuring access to failures services These changes have to a large degree, altered the conservative role at which ICT is perceived in Government Increasing Ensuring courtesy to openness and The modern and transparency different needs of Government the public require a new and more innovative response from ICT Providing more and better information

20 In Conclusion (cont.) Therefore, when Government begins to deliver those systems that will enable it to function more effectively, characterizes the well being of Government in the information age This however, places greater emphasis on Government to accommodate the rapid technological surge Corollary, we find ICT also as a major catalyst for creating change in the environment and we witness every day, the emergence of new challenges and advantages that it brings to the business environment, both Public and Private sector It is through the Batho Pele principles and transformation priorities that ICT is articulated as being an enabling tool that can leapfrog service delivery initiatives within South Africa

21 In a global economy, the government cannot give anybody a guaranteed success story, but you can give people the tools to make m the most of their own lives. Philip Bobbitt, The Shield of Achilles