Administrative Cost, Efficiency, and Structure Benchmarking Platform

Transcription

1 Administrative Cost, Efficiency, and Structure Benchmarking Platform An Introduction to the Business Affairs Forum s Latest Offering Business Affairs Forum

2 2 Start with best practices research Research Forums for presidents, provosts, chief business officers, and key academic and administrative leaders At the core of all we do Peer-tested best practices research Answers to the most pressing issues Then hardwire those insights into your organization using our technology & services Enrollment Management Our Royall & Company division provides data-driven undergraduate and graduate solutions that target qualified prospective students; build relationships throughout the search, application, and yield process; and optimize financial aid resources. Student Success Members, including four- and two-year institutions, use the Student Success Collaborative combination of analytics, interaction and workflow technology, and consulting to support, retain, and graduate more students. Growth and Academic Operations Our Academic Performance Solutions group partners with university academic and business leaders to help make smart resource trade-offs, improve academic efficiency, and grow academic program revenues. 1, , M + Research interviews Course records in our student College and university members per year success analytic platform 1.2B + Student interactions annually

3 New Research on Admin Efficiency and Scale Quantitative Benchmarking Data Complements Qualitative Insights 3 Benchmarking, Analysis, and Recommendations Best Practices, Case Studies, Implementation Toolkits

4 Member Input Drives ACES Design 4 KPI Selection and Definitions Vetted with Practitioners Functional Area Human Resources KPI Non-faculty hiring Faculty hiring Quality Measures Hiring cycle time One-year retention rate Finance Accounts payable T&E reimbursement Procurement On-contract spend P-card transactions A/P invoice cycle time T&E reimbursement cycle time Procurement cycle time P-card reconciliation errors Information Technology Help desk call resolution Security incident management Time for ticket resolution Time to respond to security incidents Facilities Maintenance mix Work order resolution Time to complete work orders Research Administration Pre-award processing Post-award processing Time for award submission Time for new award set-up Normalizing data Functional area demographics (central/distributed FTEs, volume of work, etc.) Institutional demographics (public v. private, FTE faculty/staff/students, etc.)

5 The Right Questions Yield Better Insights Focus on Fungible Transactions and Normalizing Data 5 Exclusive Focus on Overall Cost My stakeholders can t make good decisions without productivity data. Don t Identify Relevant Peers Carnegie classifications can t necessarily identify comparable units. Data-Gathering Too Time Intensive Who has time to gather so many metrics? Metrics Cover Inputs, Outputs, and Performance I will finally have the full picture of our improvement opportunity. Normalized Data, Relevant Demographics My apples-to-apples peer set is as centralized as I am. Finite Set of KPIs Let a Piece Stand for the Whole I m ok measuring a couple of indicators that is the baseline I need.

6 Outputs Compare Performance, Resource Intensity Interactive Online Tool to Slice and Dice Data 6 Institutional Priorities Sample Benchmark Output Headcount Efficiency Am I managing the function at optimal efficiency? Opportunity Calculation What s the payoff for making what degree of improvement? Optimized Comparisons Does my investment or performance match that of my TRUE peers? Identifying Near-Term Focus What s my biggest problem? Plot Long-Term Path to Savings What is the best structure for this transaction at my institution?

7 And Pair with Best-Practice Insights Full Access to the Business Affairs Forum s Library of Studies and Toolkits 7 Central Admin Unit Strategic Imperatives Sample BAF Resources IT Enable data-driven decision making through business intelligence and analytics Unit-Level BI Roadmaps and Data Quality Scorecards Procurement Analyze purchasing data to uncover underleveraged spend Objective-Based RFP Templates Facilities Identify strategic public-private partnership opportunities Facilities Maturity Diagnostic HR Develop future workforce plans for changing institutional needs Stakeholder-HR Service Contracts

8 ACES Workbook Goes Live May 31, 2017 We Provide the Scripting, Data Definitions, and Support You Need 8 Download the workbook on 5/31 Navigate to eab.com/aces EAB provides Scripting for project leads Definitions, examples, and worksheets for data owners and phone support

9 Overview of 2017 Rollout Recruitment of Alpha Cohort Nearing Completion 9 Spring Summer Fall Alpha cohort assembled Data collection: May 31 June 30 Online benchmark generator launches slice and dice the full data set Confirming participation by April 30, 2017 Annual cycles of data gathering and benchmark generation Walkthrough of custom reports for alpha cohort delivered in-person or through private webinar Insights from aggregated data published after launch of 2017 national meeting series Year-on-year trend analyses available starting 2018

10 Thank you for your time! 10 For more information, contact: LAURA WHITAKER SENIOR RESEARCH DIRECTOR P aces@eab.com

11 2445 M Street NW, Washington DC P F eab.com