A Look Back At Encore! Encore! Since Inception

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1 January 2016 A Look Back At Encore! Encore! Since Inception In July 2013 we launched Encore! Encore! in the U.S. and Canada and just about a year later we expanded internationally in a phased approach by country. Now 2.5 years in and with the beginning of a new calendar year, we thought it would be the perfect time to take a strategic look at the program s effectiveness in driving employee engagement and satisfaction. With appreciation indicators like these below, we can proudly say we re seeing a cultural shift for the better: Let s take a visual stroll through key metrics from the program over the years: 2013 (July-December), 2014, and 2015 in the U.S. and Canada 2014 (April-December) and 2015 in the International countries As you will see in the graphs on the pages that follow, we have been successful in driving adoption of the program and providing consistent and meaningful recognition throughout the organization. Save The Date Our fourth annual Employee Appreciation Day (EAD) will take place around the globe on April 12, As in 2015, this will be a multi-day event to enable managers at all levels to visit more locations and plan celebrations that work best for their business. EAD is an integral component of Encore! Encore! and reinforces our culture of appreciation, fosters employee engagement, and honors our Service Stars who deliver service excellence and memorable experiences for our clients and consumers. Stay tuned for details. 1

2 Recognition Breakdown U.S. and Canada 84% % 46% 26% 27% 1% 3% 5% 7% Given (Managers) Given (Non-Managers) Reach Recognition Breakdown International While peer-to-peer appreciation is still below expectations, more managers are giving recognition each year and more employees are being reached. 2

3 Achievement Awards Given U.S. and Canada Achievement Awards Given International From an Achievement Award perspective, we continue to see growth, which indicates that great work is being recognized and rewarded. 3

4 Spot Awards U.S. and Canada Spot Awards International Hear a great idea? Recognize it on the spot! Log in with your mobile device. 4

5 ethanks U.S. and Canada ethanks International It costs $0 to send ethanks and it doesn t have to be for herculean feats. There are lots of ways to say Thank You. Remember to also say Happy Birthday, Thinking of You, Congratulations or Welcome Aboard. 5

6 Given and Received Be sure to take a look at Uniform Services! That team really knows how to say Thanks. These are terrific recognition results, but not out of reach. Hint Hint. Alignment to Corporate Values 6

7 Survey Says In February 2015 we launched User Surveys to gain insights on the giver and recipient experience. The results speak for themselves people love Encore! Encore!. Below are the Overall Satisfaction rates with both giving and receiving experiences: 7

8 Encore! Encore! Super Stars It s time to recognize those employees who stand out in the area of recognition. Here are the TOP Senders and Receivers since program inception in the U.S. and Canada: Top Nominator: Terrol Stayne-Clouse Rooms Division Manager Lake Powell Resort Leisure Sent 935 nominations Top Nominee: Christopher Banks Account Executive Uniform Services Received 67 nominations 8

9 Top ethanks Sender: Michael Morgioni VP, Sales Healthcare Technologies Sent 2,942 ethanks Top ethanks Receiver: Gregory Isbaner District Manager South Chicago Uniform Services Received 199 ethanks 9

10 And here are the TOP Senders and Receivers since program inception in our International countries: Top Nominator: Katja Borghaus VP, Human Resources Germany Sent 63 nominations Top Nominee: Kevin Melvin Team Leader United Kingdom Received 8 nominations 10

11 Top ethanks Sender: Sorangel Alvarez Gomez Human Resources Assistant Manager Chile Sent 1,635 ethanks Top ethanks Receiver: Wang Dianhua Food Service Support China Received 142 ethanks 11

12 Time For Renewed Recognition The beginning of a new year is the perfect time to say Thanks! Be sure to thank those who contributed to Aramark s success in 2015 and encourage their continued effort in the year ahead. We ve shared impressive numbers in this newsletter. Let s keep up the momentum and make sure 2016 is a stellar year for recognition at Aramark. Ring in the New! Show some appreciation using one of the 18 new ecards added in November. Spoiler Alert! Our team has been busy behind the scenes enhancing the user experience on our recognition website. We re planning to launch a new look and feel that will make it simpler and faster to give recognition. Look for an announcement in the coming weeks. Spotlight on Encore! Encore! is published by: Aramark Benefit Services 1101 Market Street 6 th Floor Philadelphia, PA BENE (2363) 12