C L A R I D E N 9-10 July 2012 Knowledge for the world business leaders

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1 C L A R I D E N 9-10 July 2012 Knowledge for the world business leaders Shangri-La Hotel, Singapore Directors Leadership Program: Leading and Managing People with Excellence Faculty Director Ms Felicity J. McRobb Founding Member (Asia Practice), Insigniam Performance Consulted, coached and trained some of the most senior executives around the world for over 20 years Head of graduate programs in London for a leading global education company where she and a team of three expanded its U.K. business by a factor of twenty in just two years Felicity is the founding member of Insigniam Performance s Asia practice since 1993, a leading management consultancy committed to breakthrough performance. She has consulted for, coached and trained senior executives and company leaders around the world, working with over twenty-five nationalities throughout Asia, Europe, The Gulf and the United States. Over the last twenty years, she has had the opportunity and privilege of working with some of the most senior leaders across a broad spectrum of industries. Felicity has also worked with senior leaders throughout the developing world, in villages in Bangladesh, India and Africa, designing strategic roadmaps with them and witnessing the first hand transformation from poverty to self-sustaining communities. Prior to joining Insigniam Performance in Hong Kong, Felicity was head of graduate programs in London for a leading global education company where she and a team of three expanded its U.K. business by a factor of twenty in just two years. Apart from the clarity of how the topics were illustrated and conveyed, it s more of how Felicity has opened up a stage for a rich and fruitful discussion. Thank you Felicity! President, Dentsu Hong Kong Limited (past participant in 2012) What I like most is Felicity our instructor, is the depth of conversation, richness of sharing, and quality of participants - Chief of Staff, Standard Chartered Bank (past participant in 2012) A wonderful program that helped open all possibilities for me at work and at home! Thank you! - Director, Abbot Laboratories (past participant in 2012)

2 Clariden Global Directors Leadership Program: F A C U L T Y D I R E C T O R Ms Felicity J. McRobb Founding Member (Asia Practice), Insigniam Performance Consulted, coached and trained some of the most senior executives around the world for over 20 years Head of graduate programs in London for a leading global education company where she and a team of three expanded its U.K. business by a factor of twenty in just two years Felicity is the founding member of Insigniam Performance s Asia practice since 1993, a leading management consultancy committed to breakthrough performance. She has consulted for, coached and trained senior executives and company leaders around the world, working with over twenty-five nationalities throughout Asia, Europe, The Gulf and the United States. Over the last twenty years, she has had the opportunity and privilege of working with some of the most senior leaders across a broad spectrum of industries. Felicity has also worked with senior leaders throughout the developing world, in villages in Bangladesh, India and Africa, designing strategic roadmaps with them and witnessing the first hand transformation from poverty to self-sustaining communities. Prior to joining Insigniam Performance in Hong Kong, Felicity was head of graduate programs in London for a leading global education company where she and a team of three expanded its U.K. business by a factor of twenty in just two years. P R O G R A M S U M M A R Y Program: Dates: Location: Directors Leadership Program: Leading and Managing People with Excellence 9-10 July 2012 (2 days) Shangri-La Hotel, Singapore Early Bird 1 (Register & pay by 18 May 2012): S$3,350 Early Bird 2 (Register & pay by 15 Jun 2012): S$3,550 Regular Tuition Fee: S$3,650 For limited period only: For registrations before 15 June 2012 and for 3 or more participants, the 4th participant will receive a complimentary seat. (Group discount of 10% for 2nd participant from the same organization) Only 1 discount scheme will apply. Note: GST is applicable only to participants from Singapore registered companies. Program Essence: This comprehensive 2-day highly interactive Directors Leadership Program: Leading and Managing People with Excellence is designed for senior and middle level executives to provide you with a strategic roadmap that will help you create breakthroughs in your leadership skills. You will learn to strengthen crucial leadership skills to bring out the best in people, lead and manage people for high performance and cultivate cohesion and motivation across your diverse team. You will also learn to strengthen your communication skills with senior leaders and your team in your organization, develop excellent coaching and mentoring skills and learn to lead with impact in your organization. This 2-day intensive and hands-on executive program will be led by Felicity McRobb the Founding Member of Insigniam Performance. Felicity has previously led and facilitated Executive Women s Leadership Program and Leading a High Performance Organization, where her programs are one of the most highly-rated at Clariden. She has also won multiple highly positive reviews and feedback from past participants with many of them highlighting it as a must attend executive program. In this program, you will also be engaged in crucial role plays, group discussions, and real-life case studies in Nike and other MNCs to empower you to become a better leader in your organization. Throughout the program, you will be challenged to experiment with new approaches in applied learning sessions, receive constructive feedback and insights from faculty and fellow participants, and leave with specific action steps for resolving current and future challenges 1 Contact Admissions Office at admissions@claridenglobal.com

3 Clariden Global P R O G R A M O V E R V I E W How do you get people to follow your lead? Your success depends upon your ability to lead and influence the actions of others. Directors Leadership Program: Leading and Managing People with Excellence shows you how to use the fundamental principles of leadership, communication and coaching to engage employees in serving your goals, by linking to their individual motivators. This leadership management program s active-learning approach blends interactive case studies, role-plays and group discussions with hands-on experiences that put the principles into practice. The faculty will challenge you to examine your own management objectives and leadership style and explain why many of the current methods won t get the results you need. You will learn to optimize your leadership effectiveness in order to lead and manage people with impact, use effective communication skills to inspire, influence and motivate others to deliver peak performance, and foster a culture of leadership to lead diverse teams and getting the most value from individual differences. You will also learn how to engage and enroll people to translate your business strategy into increased business impact through effective coaching and mentoring skills. Throughout the program, you will experiment with new approaches in applied learning sessions, receive constructive feedback and insights from faculty and fellow participants, and leave with specific action steps for resolving current and future challenges. This executive program will empower you with the skills for your leadership success to lead and manage people to make things happen in business the causing of organizational change, the opening of new markets, the introduction of innovative products and services, and the fulfillment of stretched goals. K E Y B e n e f i t s In this intensive two-day executive program, you will learn to: Strengthen your leadership skills to bring out the best in people and bring constituencies together to set up the environment for people to flourish and accomplish results that would have been considered impossible before Strengthen your communication skills by allowing you to communicate more effectively with senior leaders and your team in your organization whether it s delivering complex information, managing a crisis or advocating a position Develop an excellent coaching and mentoring skills to allow you to bring out the best in people and your team Inspire and motivate your team to allow them to deliver peak performance and translate actions into impactful results Gain a deeper understanding of your personal leadership style through identifying your own strength and weaknesses and a self introspection Establish an invaluable network of high caliber peers for sharing and talking through the challenges to lead and manage people with excellence At the end of the 2 days, you will articulate a bold vision for your team, department or company and use the practical leadership tools to align your commitments, lead and manage people with excellence, and break out of organizational limitations to achieve peak performance P A R T I C I P A N T M I X This executive program is designed for Directors, Vice Presidents, Managing Directors, Managing Partners, Senior Directors, Senior VPs, and General Managers who have growing responsibilities in their organization and are seeking to lead and manage people with excellence High potential global leaders who are leading and managing teams, and wish to challenge and advance their leadership to the next level Contact Admissions Office at admissions@claridenglobal.com 2

4 Clariden Global P R O G R A M O U T L I N E DAY 1 - MORNING Identify Your Leadership Style and Its Impact A definition of leadership that empowered you to lead and in action Build awareness of your leadership strengths and weaknesses Choosing the leadership style most appropriate to your authentic leadership Learn about your own leadership style and its impact on team performance Determining other common leadership styles Being effective with other leadership styles Producing breakthrough results and impact with your leadership AFTERNOON Communicating as a Leader with the Language of Leadership The critical nature of communication Communicate your leadership objectives with clarity and impact Engaging people in effective conversations Conversation: speaking and the power of listening A model for effectiveness: Speaking-Listening-Action-Results Reflection: who are the individuals and constituencies you need to engage Championing diversity and diverse viewpoints within the team Case Study: Nike Where diversity drives creativity and innovation DAY 2 MORNING Engagement and Enrollment to Create High Performing Teams Fostering a culture of leadership in order to build productive teams Focusing on the challenges of maintaining high levels of performance Command and Control versus empowerment and independent responsibility Engaging your teams to deliver peak performance High performing teams and a game worth playing Enrollment: a model to reliably engage people s participation Enrollment mapping a practical plan to engage people and constituencies critical for success. Every strategy is reliant on people leading the strategy Scheduling the enrollment conversations AFTERNOON Coaching and Mentoring for High Impact Coaching for performance. Practice and role-play. Responsibility and Accountability A structure for implementing accountability Leading and creating a culture of leaders Acknowledgement and appreciation-critical leadership tools Breakthrough practices Conclusion and value from the two days Awarding certificates Registration begins at 8.30 am on Day 1. Program starts at 9 am on all days, and ends at 5pm. There will be breaks for midmorning refreshment, lunch and mid-afternoon refreshment. Programs, dates and locations are subject to change. 3 Contact Admissions Office at admissions@claridenglobal.com

5 C L A R I D E N Knowledge for the world business leaders FACULTY DIRECTOR BIOGRAPHY Felicity is a founding member of Insigniam Performance s Asia practice since 1993, a leading management consultancy committed to breakthrough performance. She has consulted, coached and trained senior executives and company leaders around the world, working with over twenty-five nationalities throughout Asia, Europe, The Gulf and the United States. Over the last twenty years, she has had the opportunity and privilege of working with some of the most senior leaders in industry. Felicity has previously led and facilitated Executive Women s Leadership Program and Leading a High Performance Organization, where her programs are ones of the most highly-rated at Clariden Global. She has also won multiple highly positive reviews and feedback from past participants with many of them highlighting it as a must attend executive program. Felicity s dynamic presentations at both events has once again led to the demand for her to return to Singapore to conduct more leadership programs, providing creative insights and solutions. Over the last thirty years, Felicity has also worked with senior leaders throughout the developing world, in villages in Bangladesh, India and Africa. She has witnessed first hand the remarkable transformation that is possible, in this instance from poverty to self-sustaining communities, when women and men see for themselves, and are able to get their arms around, the background context that is maintaining the status quo of inequality, poverty and degradation. Although the environment of running a business is different, the background context, the condition in which leadership is shaped and molded, is not too dissimilar. Felicity s work is to allow people to see for themselves what is shaping and molding their leadership so that where appropriate, they can create a new context, one that will give power, self-expression, and creativity, and can be measured as improved business results with the best leadership tools. Prior to joining Insigniam Performance in Hong Kong, Felicity was head of graduate programs in London for a leading global education company where she and a team of three expanded the U.K. business by a factor of twenty in two years. Hear What Past Participants Said Apart from the clarity of how the topics were illustrated and conveyed, it s more of how Felicity has opened up a stage for a rich and fruitful discussion. Thank you Felicity! President, Dentsu Hong Kong Limited (past participant in 2012) What I like most is Felicity our instructor, is the depth of conversation, richness of sharing, and quality of participants - Chief of Staff, Standard Chartered Bank (past participant in 2012) A wonderful program that helped open all possibilities for me at work and at home! Thank you! - Director, Abbot Laboratories (past participant in 2012) The underlying reasons change my views and how I see the outside world going forward. The examples provided were real and applicable. This was a very enlightening program! Manager, BHP Billiton (past participant in 2012) 4

6 DIRECTORS LEADERSHIP PROGRAM: LEADING AND MANAGING PEOPLE WITH EXCELLENCE 9-10 July 2012 Shangri-La Hotel, Singapore Registration Page C L A R I D E N Knowledge for the world business leaders Booking Contact (Approving Manager) Mr/Mrs/Ms: Job Title: Department: Telephone: Fax: Organisation: Address: Postal Code: I would like to receive more information on hotel accommodation using Clariden Global corporate rate. Please register the following participant(s) for this Program: 1st Participant Name (Mr/Mrs/Ms): 2nd Participant Name (Mr/Mrs/Ms): 3rd Participant Name (Mr/Mrs/Ms): 4th Participant Name (Mr/Mrs/Ms): program FEES 1 st Early Bird Fee: S$3,350 (Registration and payment must be received by 18 May 2012) 2 nd Early Bird Fee: S$3,550 (Registration and payment must be received by 15 June 2012) Regular Fee: S$3,650 GROUP DISCOUNT: For 2 registrations from the same company and billing source, the 2nd participant enjoys a 10% discount. For registrations of 3 from the same company and billing source, the 4th participant receives a complimentary seat. One discount scheme applies per company. Note: GST is applicable only to participants from Singapore registered companies. Important Notice: Payments are required with registration and must be received prior to the Course to guarantee your place. Payment Methods By Cheque / Bank Draft: Made payable to Clariden Global Pte Ltd and mail to: 3 International Business Park, #04-31, Nordic European Centre, Singapore By Telegraphic Transfer to: Bank Name: DBS BANK Bank Branch Code: 027 Bank Address: 6 Shenton Way, DBS Building, Singapore Bank Account No: Bank Account name: Clariden Global Pte Ltd Bank SWIFT Code: DBSSSGSG Please note that all bank charges are to be borne by participants. Please ensure Clariden Global receives the full invoiced amount. Note: Please include invoice number on all payment types and your company s name in your payment instructions for our reference. Credit Card: To make payment by credit card, please call our client services hotline at WAYS TO REGISTER admissions@claridenglobal.com Fax: Call: Website: date AND location This training program will be held at: Shangri-La Hotel, Singapore 9-10 July Orange Grove Road, Singapore Tel : Fax : Website : The fee for this two-day training program includes all written materials, lunch and refreshments. how TO REGISTER AND PAY An invoice and registration confirmation will be sent within 7 days, please contact us if you have not heard from us within 7 days. Payment can be made by credit card, by bank transfer (for bank account details, please see payment details section of booking form) or by cheque made payable to Clariden Global Pte Ltd and posted to Clariden Global at: 3 International Business Park, #04-31 Nordic European Centre, Singapore ALL PAYMENTS MUST BE RECEIVED IN ADVANCE OF THE EVENT. accommodation Accommodation is not included in the program fee but you will be entitled to use our corporate rate for your accommodation. Information will be sent with the registration confirmation. sponsorship INTERESTED IN PROMOTING YOUR ORGANIZATION TO OUR PARTICIPANTS For more information on sponsorship, tabletop displays & insert opportunities, please contact Theresa Lee at theresa@claridenglobal.com or cancellations AND subsitutions PLEASE READ THE SMALL PRINT Once we have received your booking, the place(s) are confirmed. No refunds will be made for any cancellations, however, program credits of equivalent value only applicable for Clariden Global events will be provided. Credits can only be redeemed for 1 program and is valid for only one (1) year from date of issue. Substitution with a qualified candidate is allowed by providing at least 5 working days advance notice to Clariden Global. ALL CANCELLATIONS MUST BE RECEIVED IN WRITTEN FORM PLEASE NOTE: Clariden Global Pte Ltd reserves the right to change the content and timing of the programme, the speakers and the date and venue due to reasons beyond their control. If in the unlikely event that the course is cancelled, Clariden Global Pte Ltd will refund the full amount and disclaim any further liability. ENQUIRIES: If you have any queries about registration or payment please do not hesitate to contact our client services department on Visit us at for upcoming events FOR OFFICIAL USE FEE RECEIVED REFERENCE L9005S/BY/TL/JT