Living the Mission in My Unit DEFINE

Transcription

1 Living the Mission in My Unit DEFINE A) What is my agency s or unit s mission? B) Think of a barrier within your unit that if solved would help you get closer to your agency s mission. What do you want to improve? If the problem were solved, what would you see in your agency? How would you define success? Handout #7, Page 1 of 10

2 C) What is the desired future state of my unit? Based on my agency s/unit s mission, the Desired Future State of my unit is: D) What are my work unit s mission-critical outcomes? Please identify two specific outcomes that you expect of your unit to help to achieve your unit s Future Desired State. Ensure that each outcome is mission-critical, specific, measurable, observable, behavior-oriented, and results-oriented Handout #7, Page 2 of 10

3 E) What are My Work Unit s Indicators and Benchmarks? For each of your identified outcomes, list an indicator and its tentative benchmark. Record how each factor will be measured, how often it will be measured, and how you will determine the actual baseline measurement. Outcome #1: Indicator and Benchmark: Methods of Measurement: Timelines for Measurement: Baseline Measurement Method: Outcome #2: Indicator and Benchmark: Methods of Measurement: Timelines for Measurement: Baseline Measurement Method: Handout #7, Page 3 of 10

4 F) What are my unit s performance actions? Please identify the performance actions required for your work unit to achieve the mission-critical outcomes and benchmarks. Performance actions: Handout #7, Page 4 of 10

5 G) What is my unit s performance capacity? Please identify the competencies required for your work unit to achieve the mission-critical outcomes and benchmarks Skills: (needed to achieve the benchmark) Knowledge: (needed to achieve the benchmark) Handout #7, Page 5 of 10

6 ASSESS A) My work unit s greatest strengths to achieving outcomes B) My work unit s greatest gaps to achieving outcomes Handout #7, Page 6 of 10

7 C) Bridge to Planning: Remedies Living the Mission in My Unit (continued) Remedy: Is the remedy in my control? Yes? No? Recommendation: Make recommendation to person or group that has control. Quick Win? (30 days) Mid-term Improvement? (6 months) Long-term Improvement? (6-24 months) Does the remedy require new processes or tools? Yes? No? Decision/Commitment: Move to planning. Create workgroup to design new product or process Team Activity: Move to planning. Remedy: Is the remedy in my control? Yes? No? Recommendation: Make recommendation to person or group that has control. Quick Win? (30 days) Mid-term Improvement? (6 months) Long-term Improvement? (6-24 months) Does the remedy require new processes or tools? Yes? No? Decision/Commitment: Move to planning. Create workgroup to design new product or process Team Activity: Move to planning. Based on American Public Human Services Association s DAPIM Model The Pennsylvania Child Welfare Training Program 501: Supervisor Training Series: Module 2: Handout #7, Page 7 of 10

8 PLAN A) Improvement Plan Goals and Action Steps At-a-Glance The following chart could be developed for each identified goal in the improvement plan. The chart provides an at-a-glance view of the improvements committed to in the continuous improvement process. The chart can keep everyone on the page about the intended improvement and can assist with on-going monitoring and evaluation of the improvement. Goal Statement: (opposite of the root cause): Action step Person responsible Timeline Resources needed Completed Adapted with permission: 2009 American Public Human Services Association. All rights reserved. The Pennsylvania Child Welfare Training Program 501: Supervisor Training Series: Module 2: Handout #7, Page 8 of 10

9 B) My Communication Plan 1. Change is not an option; 2. The change; 3. The desired future state or destination; 4. Benefits of the change; 5. Ask for feedback. (Sanborn, M.,1991). The Pennsylvania Child Welfare Training Program 501: Supervisor Training Series: Module 2: Handout #7, Page 9 of 10

10 MONITOR Circle the type of monitoring method(s) you will use in your improvement plan to gather indicator data. In the space provided, identify specifically how and when you will monitor. Lessons Learned Implementation Review Impact Review The Pennsylvania Child Welfare Training Program 501: Supervisor Training Series: Module 2: Handout #7, Page 10 of 10