MASTERCLASS FOR SECRETARIES AND ADMINISTRATORS

Transcription

1 COMPETENCE DEVELOPMENT MASTERCLASS FOR SECRETARIES AND ADMINISTRATORS Jul 2018, Dubai I Nov 2018, Dubai REP logo, PMI & PMP are registered trademarks of Project Management Institute, Inc.

2 COMPETENCE DEVELOPMENT MASTERCLASS FOR SECRETARIES AND ADMINISTRATORS Introduction This GLOMACS Office Administration Masterclass training seminar on Competence Development Masterclass for Secretaries and Administrators is designed to give delegates a better understanding of the people skills and individual skills which are needed in a business environment and which can help them develop their existing competencies into superior skills. This GLOMACS training seminar focuses on: The HOW? - using critical skills and behaviour to develop personal competencies The WHAT? - developing task competencies needed to achieve successful process delivery Building on your existing personal knowledge and skills-set Giving you a better understanding of how you and your colleagues might work together more effectively in any office environment The production of a follow-up action plan which can help you implement new skills back at work The training seminar is split into two modules: MODULE I - Developing Core Skills for Administrators & Secretaries MODULE II - Professional Skills for Administrators & Secretaries Each module is structured and can be taken as a stand-alone training course; however, delegates will maximise their benefits by taking Module 1 and 2 back-to-back as a two-weeks training course. Objectives Attendance on this unique 10-day GLOMACS training seminar will enable delegates to: Identify, develop and improve key competencies necessary for superior performance Improve creative thinking, problem solving and decision making skills Develop reading skills and note-making effectiveness Learn to use and apply simple memory systems Be better able to understand personality and behavioural characteristics in order to achieve what they want from other people Develop a plan and approach for self-development Who Should Attend? Anyone involved in the operational supervision of an office environment Secretaries and Administrative Support Personnel needing to develop superior performance in their working environment Senior Personal Assistants Senior Secretaries Training Methodology In this GLOMACS Competence Development Masterclass for Secretaries and Administrators training seminar, we use a combination of formal presentations, group and individual exercises, psychological and work inventories, case studies, role-plays and discussions. Inter-group discussions to share working experiences are also an important ingredient. Skills are introduced and then revisited at regular intervals throughout this GLOMACS training course. This helps reinforce and embed skills and performance. The highly experienced instructors are also available for one-toone discussions with delegates on issues or problems they may wish to raise. PERSONAL IMPACT Attendance on this high level GLOMACS training seminar will result in: An enhanced set of practical skills that can be used at work A better understanding of personality, self and others behaviour Improved self-belief and self-confidence An understanding of how others achieve their objectives and of the importance of networking Useful tips for achieving superior performance in their supporting role Exposure to a range of tried, tested and proven approaches which can be tailored and modified to suit individuals and their respective organizations ORGANISATIONAL IMPACT Organisations can expect delegates to: Better understand the skills and competencies required within current and future job roles Practice competencies that can contribute to achieving individual and business objectives Have an improved appreciation of other people s needs, perspectives and objectives and how they may support the achievements of others Better appreciate their own strengths and weaknesses and have a plan to develop themselves accordingly (especially in the areas of interpersonal communications skills, working in teams and providing first-class customer service) Have improved self confidence and an improved ability to think for themselves and to develop action plans Be better able to cope with and manage pressure, tensions and demands in the workplace GLOMACS Training and Consultancy

3 SEMINAR OUTLINE MODULE I Developing Core Skills for Administrators and Secretaries DAY 1 Personal Effectiveness - Part I Your Brain Skills: The Brains behind a Business Thinking about Reading (and identifying your current skills) How to be a Successful Reader Reading Strategies: The Theory Thinking about Note-Making How to Make Notes Quickly and Effectively using Mind Mapping Practice using Mind Mapping DAY 2 Personal Effectiveness - Part II Reading at Work Combining Fast Reading and Mind Mapping skills to Increase Effectiveness Memory Magic: Introduction to Memory Systems Memory Linking Memory Journeys Remembering Names and Numbers Memory at Work DAY 4 Time Management, Planning & Problem Solving Results-Orientated Time Management Outcome Planning For Better Results Can anyone be Creative? Practical Approaches to Problem Solving Prioritisation and Planning Periods Getting Things Done Identifying and Dealing with Timewasters DAY 5 Your Personal Skills-set: Putting It All Together Your Role and Job in The Context of Any Organization Using Core Skills in The Real World Thinking and Working in Groups Better Meetings How to Change Habits of A Lifetime DAY 3 Effective Inter-Personal Communications Barriers and Their Solutions Body Language / Building Rapport Keys to Relationships Self-Image and Self-esteem Getting Your Point Across: Know What to Say and When to Say It Managing Feelings - managing other people Listening and Questioning The Management & Leadership Development Programme

4 SEMINAR OUTLINE MODULE I I Professional Skills for Administrators and Secretaries DAY 6 Competencies and Time Management Assessing Prior Skills and Knowledge Competencies Required for Excellence as An Office Professional Perceptions, Attitudes and Beliefs How they affect Performance? Learning Styles / Thinking Styles Your Strengths and Weaknesses Time Management Skills DAY 7 Organising and Planning Goal Setting including Setting SMART Objectives Planning Mind Mapping Problem Solving and Decision Making Managing Meetings DAY 9 Team Working Conflict Management and Resolution Dealing with Difficult People Managing Upwards Workplace Stress Management Working Effectively as Part of A Team DAY 10 Presentation Skills Telephone Skills Writing Skills Etiquette Presentation Skills Review of the Week DAY 8 Communication Skills Understanding Assertive Communication Dealing with Conflict and Aggression Listening Skills Questioning skills Body Language and its Importance in Building Effective Relationships

5 COMPETENCE DEVELOPMENT MASTERCLASS FOR SECRETARIES AND ADMINISTRATORS Code Date Venue Fees AD Jul 2018 Dubai $9,700 AD Nov 2018 Dubai $9,700 REGISTRATION DETAILS LAST NAME: FIRST NAME: DESIGNATION: COMPANY: ADDRESS: CITY: COUNTRY: TELEPHONE: MOBILE: FAX: AUTHORISATION DETAILS AUTHORISED BY: DESIGNATION: COMPANY: ADDRESS: CITY: COUNTRY: TELEPHONE: MOBILE: FAX: PAYMENT DETAILS q Please invoice my company q Cheque payable to GLOMACS q Please invoice me CERTIFICATION Successful participants will receive GLOMACS Certificate of Completion 4 WAYS TO REGISTER Tel: +971 (04) Fax: +971 (04) info@glomacs.com Website: TERMS AND CONDITIONS Fees Each fee is inclusive of Documentation, Lunch and refreshments served during the entire seminar. Mode of Payment The delegate has the option to pay the course fee directly or request to send an invoice to his/her company/ sponsor. Credit card and cheque payments are both acceptable. Cancellation / Substitution Request for seminar cancellation must be made in writing & received three (3) weeks prior to the seminar date. A US$ processing fee will be charged per delegate for each cancellation. Thereafter, we regret that we are unable to refund any fees due, although in such cases we would be happy to welcome a colleague who would substitute for you. Hotel Accommodation is not included in the course fee. A reduced corporate rate and a limited number of rooms may be available for attendees wishing to stay at the hotel venue. Requests for hotel reservations should be made at least three (3) weeks prior to the commencement of the seminar. All hotel accommodation is strictly subject to availability and terms and conditions imposed by the hotel will apply. Attendance Certificate a certificate of attendance will only be awarded to those delegates who successfully completed/ attended the entire seminar including the awarding of applicable Continuing Professional Education Units/Hours. Force Majeure any circumstances beyond the control of the Company may necessitate postponement, change of seminar venue or substitution of assigned Instructor. The Company reserves the right to exercise this clause and implement such amendments. Fair Access / Equal Opportunities In the provision of its services as a world-class Training Provider, the Company is committed to provide fair access / equal opportunities throughout the delivery of its courses and assessment leading to the completion of training seminars, or 3rd party qualifications/certifications.

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