Position Description

Transcription

1 Position Description Position Details Title Reports to Location Authorised by ACC Co-ordinator ACC Business Manager Greenlane Clinical Centre, Auckland District Health Board Chief Financial Officer Date 30/10/2018 Primary Function The ACC Co-ordinator will provide the ACC department with effective and efficient administrative support ensure the smooth running of the department. The position is responsible for ensuring allocated patients paperwork and treatment are co-ordinated to guarantee efficient funding applications and accurate billing information service with a high quality customer focused approach. The incumbent will perform various administrative tasks associated with processing ACC eligible patients for the department to timely, accurate and auditing standards. Key Accountabilities Key Result Area Expected Outcomes/Performance Indicators Planning & organising To ensure that ACC details are accurately recorded on ADHB s systems and process ACC45 claims to ACC effectively and efficiently Retrieve and review patient clinical notes in relation to service revenue capture and invoice management processes Maintain high accuracy of data entry and complete by monthly reporting deadline Communication Communicates effectively with all staff Uses knowledge and skill base to support the functions of the ADHB ACC Team

2 Communicate changes and create awareness about the process and reinforcing them periodically to the other staff in the department Teamwork & support To provide administrative and team support services to ensure the smooth running of the ACC department Work closely where required with the rest of the ACC team Co-ordination To maintain processes for eligible ACC patients funding applications and associated paperwork. Ensures all ACC funding application and associated administrative tasks are completed accurately and efficiently for billing in accordance with ACC auditing and regular ACC reporting contract requirements, and meeting Auckland DHB finance and documentation standards. Matters Which Must Be Referred To ACC Business Manager any emerging factors that could prevent achievement of the service/s objectives at month end any emerging factors that could prevent budget achievement at year end any matter that may affect the reputation of the service/s or Auckland District Health Board Authorities Direct Reports Budget Accountability (if applicable) FTE = N/A N/A Relationships External Accident Compensation Corporation and its subsidiary companies Internal ACC Business Manager, Finance, support services Committees/Groups ACC Team Person Specification Essential Desired Education & Qualifications Tertiary qualification Professional Health qualification

3 Experience/Knowledge Experience dealing with the complexities of a large diverse organisation Highly flexible approach Excel and Word Windows Experience, Accurate and fast Keyboard skills Familiarity with ACC administration processes Previous experience in the DHB (Hospital Provider) sector Personal Characteristics Ability to see business issues from the customer perspective Strong analytical, numeracy, accurate keyboard skills A team player Strong interpersonal and communication skills Enthusiastic personality Sets the highest ethical and professional standards and leads by example in all interactions. Outcome/solution focussed Good sense of humour Critical Competencies Competency Work Planning & Organising Customer Orientation Analytical Ability Communication/ Interpersonal skills Description Works effectively Establishes a plan of action and achieves priority goals. Manages workload/flow, recognises and addresses barriers, and takes account of changing priorities. Setting high goals or standards of performance for self and others; Being dissatisfied with average performance; Shows an understanding of the needs and priorities of patients/customers Develops positive working relationship with customers, identifies and seeks to meet their needs. Treats them as a first priority Breaks information down logically to identify key aspects, causal factors and links between information from different sources. Relates well to all kinds of people builds constructive and effective relationships. Actively listens, drawing out information and checking understanding. Expresses information effectively, both orally and in writing, adjusts language and style to the recipients, and considers their frame of reference. Empathises with others and considers their need and feelings.

4 Flexibility/Adaptability Quality Orientation Values Diversity Team Work (Cooperation) Ability to adapt and work effectively within a variety of situations, and with various individuals and groups. Is willing to undertake different and new tasks as required. Can adjust priorities when required. Makes good decisions. Pays attention to detail and initiates self-checking procedures Ensures high level of accuracy and consistent quality. Monitors quality and devises process to support continuous improvement, showing concern for all aspects of the job and for all areas involved. Understand the significance of the Treaty of Waitangi Display cultural sensitivity and values diversity Displays a willingness to work positively to improve opportunities for Maori Appreciate insights and ideas of all individuals and works effectively with these differences Active participation in, and facilitation of, team effectiveness; Collaborates with fellow team members and other work groups to achieve objectives for the good of the whole. Actively contributes to and accepts consensus decisions. Seeks out opportunities to support others in achieving goals. Recognises and respects individual differences. Working for Auckland DHB Expectations of Employees Citizenship All employees are expected to contribute to the innovation and improvement of Auckland District Health Board as an organisation. This means: Using resources responsibly Modelling Auckland DHB values in all interactions Maintaining standards of ethical behaviour and practice Meeting Auckland DHB s performance standards Participating in organisation development and performance improvement initiatives Helping to develop and maintain Maori capability in Auckland DHB, including developing our understanding of the Treaty of Waitangi and ways in which it applies in our work Raising and addressing issues of concern promptly The Employer and Employee Relationship We have a shared responsibility for maintaining good employer/employee relationships. This means: Acting to ensure a safe and healthy working environment at all times Focusing our best efforts on achieving Auckland DHB s objectives A performance agreement will be reached between the employee and their direct manager and/or professional leader containing specific expectations. Consumer/Customer/Stakeholder Commitment All employees are responsible for striving to continuously improve service quality and

5 performance. This means: Taking the initiative to meet the needs of the consumer/customer/stakeholder Addressing our obligations under the Treaty of Waitangi Involving the consumer/customer/stakeholder in defining expectations around the nature of the services to be delivered and the timeframe Keeping the consumer/stakeholder informed of progress Following through on actions and queries Following up with the consumer/customer/stakeholder on their satisfaction with the services Professional Development As the business of Auckland DHB develops, the responsibilities and functions of positions may change. All staff are expected to contribute and adapt to change by: Undertaking professional development Applying skills to a number of long and short term projects across different parts of the organisation Undertaking such development opportunities as Auckland DHB may reasonably require