Applicant information for post of Assistant Project Manager

Transcription

1 Applicant information for post of Assistant Project Manager 1. Overview It is increasingly accepted that older people need access to good, independent and impartial information and advice (I&A) to help them navigate an increasingly complex world and achieve housing that will suit them as they age, as well as any support or care they need. Elderly Accommodation Counsel (EAC) is a national charity that since 1985 has aimed to help older people make informed choices about meeting their housing and care needs ( It is committed to delivering a first class information and advice service directly to older people and their relatives and carers, and to raising awareness amongst other advisory agencies, professionals and policy makers of the importance people attach to information and advice which helps them make their own decisions about how and where to live in older age. With support from many quarters, EAC has been successful over recent years in gaining central government backing for a plan to try to create more coherence, bigger scale and consistent quality amongst providers of information and advice to older people, and to push the boundaries of I&A delivery by utilising new media and involving older people themselves in delivery. Under the FirstStop banner it now leads a network of local and national organisations that advise on housing and care for older people and are willing to pool their expertise and specialisms to offer a joint service delivered via the internet, by telephone and face-to-face locally. EAC supports the network by sharing tools it has created over the years: comprehensive directories of specialist accommodation and care and support services a range of factsheets and guides a training programme for staff, volunteers and peer advisors a quality assurance framework independent evaluation of service delivery by Cambridge University networking meetings an information website a FirstStop network website In autumn 2013 EAC will expand the FirstStop network by channelling government funding to 15 new partners. This also marks the start of a new level of co-operation

2 between EAC and Care & Repair England (C&RE), an independent charitable organisation which pioneered local housing options advice services for older people. C&RE is responsible for managing the local funding programme as well as contributing to delivery of FirstStop s training and peer-to-peer advice programmes. How we work EAC sees itself as a network hub: Collecting and collating information from a wide range of sources, including over 3,000 providers of services and accommodation; Distributing information to the public directly, and to its network of allied organisations and groups; Supporting networks of people primarily in organisations and groups that advise and support older people including through training; and Increasingly, working with older people to develop and support peer mentoring. We rely on: People who are both listeners and communicators Multi-skilled people who can do, as well as take responsibility and manage projects or contracts ICT computers, databases and web technology We are small as well as dispersed: Office based staff: Chief exec, Advisors, Projects manager, Data officers, Book-keeper, FirstStop funded programme manager (from mid September) (*). Total 6.8 fte. (*) To be employed via FirstStop partner Care & Repair England. Non-office based staff: Advice & information manager, Advisors, Finance manager, Project manager (Managing Money Better project). Total 3.4 fte. Consultants & occasional staff: IT systems manager, Web developer, Care consultant, PR & comms consultancy. Total c.1.2 fte. In addition, EAC provides office accommodation for 2 staff employed by the Housing Learning and Improvement Network (Housing LIN) and the Association of Retirement Housing Managers (ARHM).

3 2. Job description Assistant Project Manager This post is strategically important for EAC, and potentially equally important for the right candidate. We are looking for someone who will help shape the future of the charity. And we believe that the range of challenges and responsibilities attached to the role, coupled with EAC s high profile in its field, offer excellent career opportunities for the right candidate. Accountable to: Chief Executive Responsible for: No staff management responsibilities Based: EAC office in Vauxhall, London Salary: c. 28k pa Duration: 18 months Closing date for applications: 7 th October 2013 Job purpose to provide an efficient and effective project support and administration service to underpin EAC s operations to assist with the delivery of a range of EAC projects to assist the Chief Executive with research and development Main tasks Project support provide administrative support and assistance to EAC projects (currently Housing Awards, Resident Consultation Service, Art Awards, Customer Satisfaction initiatives, mailings to First Stop Customers) keep records of all EAC projects, timelines and deadlines to ensure appropriate action and work is coordinated across all projects Assistance to CE support the Chief Executive in his role as Company Secretary undertake routine company and charity reporting undertake research for presentations/funding submissions/developmental plans organise key meetings and events taking notes where appropriate

4 ensure the smooth running of the office including the maintenance of office policies and procedure, equipment and supplies and health and safety procedures ensure that all visitors to the office are welcomed and consultants/staff set up with the tools to do their work (workstations/it set up etc...) ensure all correspondence, phone calls and s to the office are dealt with efficiently The above list is not exhaustive and other duties may be expected of you in consultation with the Chief Executive Person Specification Skills good interpersonal skills with the ability to communicate at all levels face to face, by telephone and in writing (E) self-motivated with excellent time management (E) good organising and administrative skills(e) ability to design and manage administrative systems (E) numerate and able to interpret data (E) good literacy and writing skills able to write clearly and precisely (E) use of office/it systems (Word, Excel, Outlook, PowerPoint, Access) (E) ability to work independently and flexibility and prioritise workload (E) Experience Demonstrate experience of office management and administration (E) working as an administrator with a significant level of responsibility(e) managing IT systems (E) meetings management (E) writing office policies and procedures (E) maintaining and updating and collating records and using data bases (E) e communications (E) project management (D) working in the voluntary/charity sector (D) Knowledge requirements Office management techniques (E) Health and safety legislation (E) Governance and accounting requirements of small voluntary organisations including the charity commission and companies house requirements (D) HR policies and procedures (D) Understanding of the voluntary sector (D) Understanding of housing, care and support issues for older people (D)

5 Qualifications/related requirements educated to GCSE level standard or equivalent (E) educated in a business related subject (D) empathy with EAC vision and values (E) commitment to fairness and equality (E) E = Essential; D = Desirable Further information EAC Report & Financial Statements 2012 (see A fresh approach to later life (see website EAC September 2013