We Grow Your Business by Growing Your People

Transcription

1 Catalogue 2016/2017 We Grow Your Business by Growing Your People

2 We Grow your Business by Growing Your People KCM Performance trains, consults and coaches people to help organizations unlock business value by optimizing individual potential and organizational performance. Taking a step further, KCM Performance organize successful team building workshops both indoor, outdoor, locally and beyond Singapore to reinforce learning and bonding. Founded and led by our Founder & CEO, who has been in the training and education industry for many years, KCM Performance will build on reputation for offering high-quality training delivered by only experts with genuine practical and applicable experience. Our appointed trainers are real-world industry practitioners turned trainers. Our corporate training solutions can also be customized to address your unique challenges and developed on demand, fostering development for professionals everywhere. Our 360 approach cover a broad range of program areas to enable tactical and strategic skill that solves immediate on-the-job needs and also align with your organizational goals. To complement training, we include mystery shopping to formulate more accurate training plans and also, as a returnon-investment measure for post training effectiveness. Our extensive portfolio of public seminars and programs are designed for all experience levels, covered everything from general concepts to specific program area, processes or techniques. 2

3 Mystery Shopping Team Building Corporate Training Learning Consultancy Our Advantage In KCM Performance, whether you are an individual attending one of our public seminar or a team receiving on-site training at your company, you will certainly experience quality and proven training from leading experts in the field. KCM performance promises to keep our clients coming back again and again. Corporate Training Training rarely starts or finishes in the classroom. Remember, the world is the classroom. KCM Performance offers a full suite of solutions designed to help your company establish targeted talent development objectives, improve existing work processes, put learned knowledge into work, ensure skills are reinforced and the real value of training is realized. Team Building KCM Performance specializes in creating unique team building activities that aims to deliver immediate results. Mystery Shopping Mystery Shopping is a serious business and our Mystery Shoppers are highly observant. We help you measure the quality of services across your businesses. Learning Consultancy Let us be your appointed training and development partner. We will address your training needs and grow your people. 3

4 Our 360 Approach to Effective Training and Better Brand Management In every industry retail, restaurant, banking, hospitality, or entertainment brands want their managers, front-line employees and franchisees to deliver their brand promise to customers. To do that, they invest in training and coaching and create compliance standards and guidelines. The expectation? Regulatory compliance, operational excellences, sales teams equipped to maximize revenue, delighted customers, and a brand that has great value for its employees, franchises, and shareholders. We do not generalize our approach. We design our questionnaires to align with your brand standards. What gets measured gets done. If you have invested in training, there is no better way to measure whether training had an impact than using mystery shopping. We can measure the simple things, like cleanliness, and the complex things, like sales effectiveness. Our clients use mystery shopping to coach their teams and help every location impact its delivery on the brand promise. 4

5 Up-selling at Front Office & Reservations Sales & Marketing MICE & Hotel Service Operations Leadership & Personal Effectiveness Business Communication & Presentation Skills At KCM Performance, we are always moving forward..updating and expanding our offerings beyond what is represented in this booklet. For a more comprehensive understanding of our solutions and programs, please contact us now. 5

6 Customized On-Site Corporate Training Solutions We curate one of the best programs in KCM Performance, based on the real industry challenges of today with a focus on developing trends. We also offer a truly comprehensive, customized corporate training solutions. Programs can be customized to each client's unique need with option of including mystery shopping as a pre- and posttraining assessment tool. Alternatively, our range of training collections are recent and updated. Our public or internal seminars provide a strong foundation of skills that we encourage to be built upon by practice. On-going training reinforces acquired skills, ensuring that participants have fully and appropriately interpreted the material and can correctly apply what they have learned once training has ended. Investments in corporate training are among one of the most concern. Although, learning can turn into actions and drive results, yet many executives still see them as expenses instead of drivers of revenue and efficiency. 6

7 Immediately Applicable, Practical and Focused Every program is unique. Each course is to address different challenges, goals and skill sets to the individual or organization You or your company will benefit from our programs as they focus on results, where professionals gain the tools they need to enhance capabilities and drive success. Our workshops are highly interactive and inspire participants learn by doing (not lecture-based). Participants can digest our training materials and share genuine concerns through with a mix of short lectures, team discussions, varied activities and role-play exercises. 7

8 What Makes KCM Performance Different? Training, whether driving profit or driving costs, ultimately defines the future and sustainability of any company. In order to optimize your investment in human assets, we will map out the criteria with you, that impact the ROI. Training by experts not facilitators Our experts not only familiar with the challenges and solutions, they bring our programs to live by sharing their "war stories". We aim to build relationship We build ethics and that make us different and unique. The success of our business will build on fostering loyal partnerships with our clients rather than extracting short gain. With every client, we strive to build long term relationships based on clarity, approachability and trust. Post-training evaluations We do not end our relationship after the training. We will help you to evaluate your employees who had attended our training. 8

9 Raising Return On Investment Organization wants to know that the money they are spending on training is correctly and well spent. Often, they want to know that they are getting a desired or sufficient return on their training investment (ROI). Improvement factors likely include but not limited to, increased productivity, reduction of cost and improved employee retention. Training that really works Training budget insights No more filling orders. Start creating demand Impact of employees skills Impactful sales & service performance solution Sustainability Training portfolio optimization Introducing a total solution to raising training ROI Rigorous and fact-based way to keep customers for life Immediate applicability Mystery shopping 9

10 Our Resource Collections Browse our resource collections and check if they support your training and likely able to apply the knowledge and skills you have learned. Sales & Marketing Finding Gold: Prospecting for Sales Lead like a Pro The Fundamentals of Hotel Sales : Overcoming Hotel Sales Lead Fatigue Hotel Sales: It is Easy to Identify the Right Customer The Next Source of MICE Revenue through UP-SELLING and CROSS-SELLING The Relationship Advantage: Connecting with Customers and Increasing Sales How to Turbocharge Your Strategic Account Management? How Clienteling Strategies Increase Revenue And Customer Retention? Fundamentals of Customer Centricity Turning your Contacts to Contracts through Successful Upselling An Authentic Customer Experience That Builds Brand Success Are You Building an Order Taker or Solution Maker Environment? Leadership & Personal Effectiveness How to Deliver Exceptional Value to Today s Busy Customers? Strategic and Analysis in Business Planning What It Takes a Leader to Lead? Leading People to Work Together as a Team Effective Team Leadership Practical Strategies for Supervising Sales Team The Voice of Leadership: How to Inspire, Influence and Achieve Results Coaching Skills for Leaders It Is Not My Fault, But It Is My Problem Building Commitment & Teamwork In The Work Train the Trainer Effective Handling of Complaints Made to Your Organization 10

11 Business Communication & Presentation Skills The Professional Proposal: Make It Sells We Can Work It Out: Negotiation with Influence and Persuasion Social Media Advocacy Strategies The High-Level Business Impact of Social Media From Inspiration to Incorporation: Writing a Business Proposal Perfect Pitch: Crafting and Delivering Effective Sales Presentations Presentation Strategies for Managers Creating Better Customer Experience and Improved Contact through Effective Communication Using Positive Communication to Empower and Develop People Up-selling at Front Office & Reservations Increasing Revenue through Upselling at Front Desk MICE & Hotel Service Operations Storytelling is Key to Hotel Sales Success How to Skyrocket your Hotel Career to become a True Superstar? Developing Competencies in MICE Sales Secrets to Successful Event and Conference Sales Breaking into Hospitality & Play Up Your Passion Managing Upset Customers & Service Breakdowns Increase Your Restaurant Revenue through Creating Returning Customers Managing Front Office Operation Effectively A Role of a Manager in Housekeeping in the Hotel Industry Skilled Housekeepers Go Beyond the Basics Are You Ready for that Difference? 11

12 All information stated in the brochure is correct at time of printing and subject to change without notice. All contents may vary from time to time. T : E : enquiries@kcmpeformance.com W : Copyright KCM Performance. All Rights Reserved.