Retail Sales and Service (Peak Period)

Transcription

1 Retail Sales and Service (Peak Period) Part-Time Positions (7 Day Roster) The Nature Parks is an inspiring workplace and, as the largest employer on Phillip Island, offers a range of career paths. Our people are enthusiastic, committed and professional in what they do. The Retail team take pride in providing exceptional experiences and service to all of our visitors. Retail stores are present in each of the Nature Parks locations with the Penguin Parade providing a host of retail offers through its stores and green screen photography. With the increase in visitation over the warmer months, we are excited to expand our teams during this period between October 2018 and 30 April As a Retail Sales and Service team member, you will deliver customer service excellence to a diverse range of visitors in fast paced retail environments. To be successful in this position you will need to address the following criteria: Experience in a fast paced retail environment; Exceptional customer service skills; Cash register and money handling skills; Excellent communication skills, including communicating with a diverse range of people; Problem solving skills and ability to work under pressure; Understanding of OHS standards; Holds a current Drivers Licence; and Availability and willingness to work evenings, weekends, and public holidays. For further information on this position, visit our website at Applications are to be submitted with resume and cover letter addressing selection criteria to recruitment@penguins.org.au by Sunday 2 December Hours of employment are in accordance with a seven day roster which includes evenings, weekends, public holidays and will work primarily at the Penguin Parade. This position is a Scale 1 and will offer $28.37 per hour ($22.13 Base Rate + $6.24 Seven Day Roster allowance).

2 RETAIL SALES AND SERVICE Position Description ORGANISATION OVERVIEW Phillip Island Nature Parks (Nature Parks) is a leading conservation and ecotourism organisation. Established in 1996 by the State Government of Victoria, the Nature Parks manages over 1,805 hectares of Crown land which includes a variety of coastal reserves, wetlands, and woodlands. Each year the Nature Parks attract over 1.4 million visitors to our five world-class ecotourism attractions including the iconic Penguin Parade, the Antarctic Journey at the Nobbies Centre, Wild Oceans EcoBoat tours, the Koala Conservation Centre and Churchill Island Heritage Farm. We recognise that many areas which we manage hold deep cultural and spiritual significance for Aboriginal people. We acknowledge the Traditional Owners, Elders past and present the ancestors and their spirits of the land. As the largest employer on Phillip Island, over 240 part-time and full-time employees undertake a range of duties across multiple, diverse disciplines. Our culture promotes a positive and interactive working environment where team members collectively strive for the organisation s ongoing success. We believe in nurturing diversity and equal employment opportunities to ensure current and future success. As a self-funded, not-for-profit organisation, the Nature Parks ecotourism attractions deliver ongoing funding for our environmental, conservation, research, education and social programs, while also providing significant a contribution to the local, regional and state economies. PHILLIP ISLAND NATURE PARKS CORE VALUES Communication - open and transparent sharing of information coupled with openness in our decision-making that values sharing ideas and consultation Growth and Development providing opportunity, embracing new ideas and encouraging personal and professional development Leadership and Team Work supporting and inspiring one another, the community, environment and our visitors in everything we do. Respect and Integrity treating people and our environment with fairness and integrity Responsibility personal ownership of behaviours to create solutions and take action to create a better future for the environment, community and our organisation Sustainability a commitment to balance environmental, social and economic interests for now and the future

3 POSITION TITLE DEPARTMENT REPORTS TO DIRECT REPORTS KEY RELATIONSHIP WITH Retail Sales and Services Commercial Retail Supervisor Nil Provides Guidance to: Visitors Receives Guidance From: Commercial Manager Retail Supervisor Retail Team Leader Retail Coordinator SALARY Scale 1 PUBLISHED June 2018 POSITION OVERVIEW To deliver customer service excellence to a diverse range of visitors in fast paced retail environments within the Phillip Island Nature Parks. JOB SPECIFICATION KEY RESPONSIBILITIES DUTIES Visitor Service Provide exceptional visitor service to all visitors and stakeholders Maintain awareness of the diversity of International, Domestic and special needs of visitors Liaise with visitors and provide information about Phillip Island Nature Parks and other attractions Ability to convey information and assistance in a friendly manner to visitors from a diverse cultural background Sales Preparation, presentation and service of retail outlets Process RMS and ensure accurate cash handling Increase revenue through sales and up-selling Ensure routine cleaning of displays, stock and equipment is carried out

4 Monitor the capacity report Ensure service areas are ready for service and are clean and restocked Merchandising/ Product Knowledge Stocktake and Stock Control Communication & Leadership Policies and Procedures Promote all products, services and promotions Develop and maintain Phillip Island Nature Parks product knowledge Assist with merchandising and re-stocking Assisting in stocktakes and stock counts Reporting of stock damage items and discrepancy of stock items Following safe work practices, housekeeping and cleaning of the work areas Assist team members, management and visitors of the Nature Parks Identify issues and report methods of improving productivity, effectiveness and service Check intranet daily, read and implement new procedures Communicating with managers, team leaders and employees in effective, professional and productive method Be familiar with and participate in staff development activities including annual review process Maintain understanding of current and developed policies and procedures Develop and update policies and procedures Ensure compliance of policies and procedures Health, Safety and Wellbeing Adhere to safe work method statements Comply with and follow OH&S work practices Identify and report workplace hazards Actively participate in safety and wellbeing activities Ensuring the safety of all employees, visitors and contractors In addition to the essential responsibilities and duties listed above, all positions are also responsible for: Promoting and respecting the practices of equal opportunity, diversity and equity in all the interactions at Nature Parks, which includes internal and external (visitors, contractors and volunteers) groups Meeting organisational standards in relation to quantity and quality of work performed on an ongoing basis in a manner that is in compliance with all of Nature Parks policies and procedures Represent and comply with organisational workplace behaviour, code of conduct and uniform attire Attending and participating in learning and development activities, meetings and maintaining up to date knowledge of activities and events occurring within the Nature Parks WORKING AND ENVIRONMENT CONDITIONS Availability to work on a 7 day weekly roster, including evenings, weekends, and public holidays and special events. Working in an outdoor environment Low < 5Kgs and/or < 2 hours duration Moderate 5-10Kgs and/or 2-6 hours duration High > 10kgs and/or 6-8 hours duration

5 Sitting Standing Walking (including over rough terrain or stairs) Squatting / Kneeling / Bending / Twisting Pushing / Pulling / Lifting / Carrying / Reaching Computer usage (Keyboard/mouse/tablet) Use tools (Shovels, hammers, and motorised hand tools) Operate machinery (Chainsaws, Tractors, and All Terrain Vehicles) Drive a Vehicle (Manual and golf buggy) n/a n/a n/a QUALIFICATIONS AND ATTRIBUTES QUALIFICATIONS/ CERTIFICATES Current Drivers licence EXPERIENCE KNOWLEDGE AND SKILLS PERSONAL ATTRIBUTES Essential Previous experience in the Retail Environment Demonstrated experience in cash handling and register operation Demonstrated experience in delivering customer service excellence Ability to work under supervision, take instruction and undertake training and assessment Essential Possess an eye for detail and diligence in executing all daily tasks. A high-level of organisational skills along with the ability to prioritise tasks Strong focus and attention to detail with demonstrated ability to meet timelines Essential Sound interpersonal skills strongly focused on the provision of quality customer service Proven ability to work as part of a team and independently Ability to effectively work with various cultures Understand the need for Desirable Familiarity in retail and tourism Knowledge of RMS and POS systems Previous experience working in a multifaceted and diverse work environment. Previous experience in green screen photography and/or photography and the use of digital editing programs. Desirable Knowledge of working practices within a sustainable environment. Working knowledge (Intermediate level) of computer programs (Microsoft Office) First Aid Certificate Desirable

6 continuous improvement in the business and ability to adapt to change in workplace practices Well-developed communication skills Willingness to work on a rostered basis, including evenings, weekends, and public holidays & special events involving large and small groups of people