JONES LANG LASALLE LIMITED PROPERTY MANAGEMENT DEPARTMENT

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1 JONES LANG LASALLE LIMITED PROPERTY MANAGEMENT DEPARTMENT Environmental Management Manual Environmental Management Manual Issue No. : 3 Revision : D Release Date : 5 July 2012 Prepared by : Date : 3 July 2012 ( Danny Yip, Senior Manager, Quality Control) Reviewed by : Date: 4 July 2012 ( Calvin Chiang, Management Representative) Approved by : Date: 5 July 2012 ( William Lai, Department Head) This manual including the information contained therein is the property of Jones Lang LaSalle Limited - Property Management Department(JLL-PM). It must not be reproduced in whole or in part or otherwise disclosed to any third parties without obtaining prior consent in writing from JLL-PM. Control Stamp Remark : All contolled copies should have control stamp in red. If the control stamp is not in red, then it is an unnauthorised copy. Please refer only to the controlled copy. Only controlled copy is subject to automatic update.

2 Section I : List of Contents Rev. No. D Date :5 July 2012 Sheet 1 of 2 I. Contents SECTION NO. CONTENTS ISO14001 REF. I. Content Sheet -- II. Control Sheet III. Distribution Information IV. Introduction -- V. Scope of Certification -- VI. Revision VII. Reference General Requirements Environmental Policy Planning Environmental aspects Legal and other requirements Objectives and targets Environmental management programme(s) Implementation and Operation Resources, roles, responsibility and authority Competence, training and awareness Communication Documentation Control Documents Operational control Emergency preparedness and response Environmental Committee Checking Monitoring and measurement Evaluation of compliance Nonconformity, corrective action and preventive action Control of records Internal audit 4.5.5

3 Section I : List of Contents Rev. No. D Date : 5 July 2012 Sheet 2 of 2 SECTION NO. CONTENTS ISO14001 REF. 6. Management Review General Management review 4.6 Appendices 1 Environmental Policy Environmental Management Procedures - Cross Reference Table Organization chart Environmental Responsibilities & Authorities of the Staff of JLL-PM II. Control Sheet Issue No. Rev. No. Rev. Date Description 1 A 01/01/2001 First issue of Environmental Management Manual. 2 A 17/03/2001 Second issue of Environmental Management Manual 3 A 01/08/2005 Third issue of Environmental Management Manual to address the ISO 14001: 2004 requirement 3 B 01/06/2006 Policy updated 3 C 02/01/2009 Policy updated 3 D 05/07/2012 Add Sub-section 4.8 (Environmental Committee) to Section 4( Resources, roles, responsibility and authority)

4 Section III : Distribution Information Rev. No. D Date : 5 July 2012 Sheet 1 of 1 III Distribution Information Master copy of Environmental Management Manual will be kept by Management Representative. The updated copy is saved into the Company s and uploaded to OneView and MyGreenManager so that all staff can access the document via company intranet for knowledge sharing. Notification of changes to document is communicated by internal memo or where appropriate. The Environmental Management Manual is the operating document of JLL-PM. Only those controlled copies bearing a copy number are subject to automatic update.

5 Section IV : Introduction Rev. No. D Date : 5 July 2012 Sheet 1 of 1 IV. Introduction The Company Jones Lang LaSalle - Property Management Department (JLL-PM) is the property management discipline of Jones Lang LaSalle, a leading property consulting firm in Hong Kong. JLL-PM s office is located at:- 14 /F and 17/F, Dorset House, Taikoo Place, 979 King s Road, Quarry Bay, Hong Kong The Property Management Department was established in 1982 to provide clients with property management services including building management, building maintenance, estate management, facilities management and financial management and property management advices. The department now manages a large portfolio of prime commercial, retail, industrial and residential properties. The Environmental Management Manual This Environmental Management Manual covers the requirements of ISO and includes or makes reference to procedures and outlines the structure of the documentation used in the Environmental Management System.

6 Section V : Scope of Certification Rev. No.D Date : 5 July 2012 Sheet 1 of 1 V. Scope of Certification The Environmental Management System in compliance with the requirements of the International Standard ISO is designed to cover the following activities in accordance with the environmental policy: Provision of Property Management Services. Currently, the scope covers our Head Office and the following buildings. - Chevalier House - Nanyang Plaza - Wyler Centre II - Fook Yee Garden - YKK Building - 9 Queen s Road, Central - Robinson Place - Lu Plaza

7 Section VI : Revision Rev. No. D Date : 5 July 2012 Sheet 1 of 1 VI. Revision The issue number, revision number, and date of revision of any section/chapter are indicated as a header on every page. They are updated whenever a chapter or sub-section needs to be revised. This manual is approved by the Department Head. When amendments are made to this Environmental Management Manual, it should be approved by the Department Head. Controlled copies of revised page(s) are distributed to the authorized holders of the Manual according to the distribution list. Obsolete copies should be disposed of by the copy holder. The original document (Environmental Management Manual) is kept and maintained by the Management Representative. The relevant revision procedure is documented in EMSP-4B, Procedure for EMS Document Control.

8 Section VII : Reference Rev. No. D Date : 5 July 2012 Sheet 1 of 1 VII. Reference ISO 14001: 2004 ISO 14004: 2004 Environmental Management Systems - Specification with guidance for use Environmental Management Systems General Guidelines on Principles, Systems and Supporting Techniques

9 Section 1 : General Requirements Rev. No. D Date : 5 July 2012 Sheet 1 of 1 1. General Requirements Jones Lang LaSalle - Property Management Department (JLL-PM) is fully committed to implement and maintain an Environmental Management System in accordance with ISO requirements. The System has been defined in the relevant documentation including Environmental Management Manual, the Environmental Management Procedures, Environmental Management Work Instructions etc.

10 Section 2 : Environmental Policy Rev. No. D Date : 5 July 2012 Sheet 1 of 1 2. Environmental Policy The Jones Lang LaSalle - Property Management Department Environmental Policy is defined in the Appendix 1 and approved by the Division Department. The Environmental Policy has been produced in such a way appropriate to the JLL-PM s work nature, scale of operation and environmental impacts of it s activities, products and services. It provides a framework for setting and reviewing environmental objectives and targets in accordance with the relevant Environmental Management Procedures. It is communicated to persons working for or on behalf of the JLL-PM through various means such as training, displaying in workstation or providing them with copies of the Environmental Policy. Group Leaders, Team Leaders, and Heads of Supporting Department are responsible for ensuring the Environmental Policy is implemented, maintained and communicated to their subordinates. The Environmental Policy can also be made available to any interested parties or persons working on behalf of the JLL-PM. The Environmental Policy will be reviewed during management review meeting in accordance with the EMSP-6A, Procedure for Management Review of EMS.

11 Section 3 : Planning Rev. No. D Date : 5 July 2012 Sheet 1 of 2 3. Planning 3.1 Environmental Aspects A documented procedure (EMSP-3A) has been established and maintained to identify the environmental aspects of the JLL-PM s activities, products and services over which the JLL-PM should have control. From these, the aspects that have or may have significant environmental impacts are determined and are considered during setting of environmental objectives. 3.2 Legal and Other Requirements A documented procedure (EMSP-3B) has been established and maintained to identify the applicable legal requirement and other requirements to which the organization subscribes related to its environmental aspects of the JLL-PM s activities, products and services. These include applicable legislation, Government Guidelines and other regulatory and non-regulatory guidelines relevant to JLL-PM s activities, products and services. 3.3 Objectives and Targets The Management Representative (MR) is responsible to ensure that the environmental objectives and targets are established and maintained. With the assistance of the Environment Committee, the MR will establish the objectives and targets. When establishing and reviewing the objectives, compliance with legal and other requirements, significant environmental aspects, technological, business requirements and continual improvement, etc. are considered. Objectives and targets are to be identified through the following steps: (i) (ii) (iii) (iv) Identification of Significant Environment Aspect Review existing operational controls/practices to determine whether the significant aspect is effectively controlled. If no control is in place, identify and implement necessary controls. Under certain circumstances, objectives and targets may be set to address the control of Significant Aspects. If control is in place but not satisfactory the following will be implemented: - amend the relevant existing control mechanisms, or - develop a new operational control/practice; or - establish an objective and target.

12 Section 3 : Planning Rev. No. D Date : 5 July 2012 Sheet 2 of 2 (v) If satisfactory controls are in place, no objectives and targets may be necessary. Alternatively JLL-PM may wish to improve control beyond the satisfactory level already being achieved, and in these circumstances, JLL-PM may establish an objective(s) and target(s). (vi) Complaints and communications with external interested parties, which may result in further improvements being identified and implemented through an objective and target(s). After the objectives and targets are established, an Environmental Management Programme(s) will be prepared which specifies the actions necessary to meet the objectives and targets, detailing when/how they will be achieved, and establishing responsibility for these actions. The review of the objectives and targets will be conducted at the same time during the Environmental Management Programme (s) review in accordance with Section Environmental Management Programme(s) Programme(s) for achieving objectives and targets are implemented and managed by the relevant Building-in-charge(s) or Surveyor(s). Designation of responsibilities and the associated means and time-frames are also specified at the programme(s). Programme(s) are reviewed and amended where necessary to ensure that the Environmental Management Programme(s) also apply to new services and new or modified activities. The Environmental Management Programme, Objective and Target will be reviewed by the MR, Environmental Committee MR and the relevant Building-In-Charge every six months. They should review the progress of EMP and amend it if necessary.

13 Section 4 : Implementation and Operation Rev. No. D Date : 5 July 2012 Sheet 1 of 7 4. Implementation and Operation 4.1 Resources, Roles, Responsibility and Authority Roles, Responsibility and Authority Roles, responsibilities and authorities (related to Environmental Management) of relevant staff positions are defined in Appendix 3 & 4 of this Environmental Management Manual. They are communicated or copied to staff so as to facilitate effective environmental management Resources The requirements for resources essential to the implementation and control of the EMS have been provided by the JLL-PM. These include human resources and specialized skills, organizational infrastructure, technology and financial resources Management Representative One of the directors of the Department is appointed by the top management of the JLL-PM as the Management Representative (MR) for : (a) (b) ensuring that EMS requirements are established, implemented and maintained in accordance with ISO 14001, and reporting on the performance of the EMS to top management for review and as a basis for improvement of the EMS. A staff member is nominated as the Deputy Management Representative (DMR). The DMR assists the MR in performing duties related to the EMS. 4.2 Competence, training and awareness The senior management of JLL-PM will identify the training needs of any person(s) performing tasks for it or on its behalf that the potential to cause a significant environmental impact(s). Appropriate training is provided in accordance with procedures and the Training Plan A documented procedure (EMSP-4A) is established and maintained to ensure all persons working for it or on its behalf are of :

14 Section 4 : Implementation and Operation Rev. No. D Date : 5 July 2012 Sheet 2 of 7 - the importance of conformity with the environmental policy and procedures and with the requirements of the environmental management system; - the significant environmental aspects and related actual or potential impacts associated with their work and the environmental benefits of improved personal performance; - their roles and responsibilities in achieving conformity with the requirements of the environmental management system; and - the potential consequences of departure from specified procedures Any staff or person works on behalf of JLL-PM whose works may have significant environmental impacts will be provided with relevant training in environmental protection unless they have already acquired appropriate education, training and/or have relevant experience. 4.3 Communication A documented procedure (EMSP-3C) has been established and maintained to define the communication procedure for environmental aspects and EMS: internal communication among the various levels and functions of the JLL-PM; and receiving, documenting and responding to relevant communications from external interested parties (e.g. Environmental Protection Department). The procedure also defines the process for external communication on the JLL-PM s significant environmental aspects. 4.4 Documentation The JLL-PM s EMS is documented in the form of four levels of documentation. They are briefly defined as follows: Level 1 - Environmental Management Manual/Policy/Objectives/Targets : Environmental Management Manual defines the organization and responsibilities for the implementation and maintenance of the EMS. It includes or makes reference to Environmental System Management Procedures and outlines the structure of the documentation used in the system. Environmental Policy demonstrates the JLL-PM s direction and commitment to environmental protection.

15 Section 4 : Implementation and Operation Rev. No. D Date : 5 July 2012 Sheet 3 of 7 Environmental Objectives and Targets are measurable way to demonstrate the JLL-PM s commitment to sustainable improvement of the ISO EMS Level 2 - Environmental Management System Procedures: Environmental Management System Procedures are prepared in according with the various requirements of ISO Level 3: (a) Environmental Management Work Instructions: They have been developed to provide detailed guidance to work activities including implementation of environmental requirements to ensure that all Significant Environmental Aspects are controlled. (b) Environmental Management Programmes: These have been addressed in Section 3.4 of this Manual. (c) The Register of Environmental Aspects It lists the environmental aspects, the category and score which has led to a significant area. (d) The Register of Legal and Other Requirements It details all environmental legislation and other requirements which JLL-PM should follow Level 4 - Standard Forms: They are used in association with Environmental System Management Procedures and/or Work Instructions. 4.5 Control of Documents Environmental Policy, Environmental Management Manual, Environmental System Management Procedures, Environmental Management Work Instructions, Environmental Management Programme (Included Targets and Objectives), Standard Forms, Register of Environmental Aspect, Register of Legal and Other Requirement, Environmental Management Programme(s), etc. are placed under document control.

16 Section 4 : Implementation and Operation Rev. No. D Date : 5 July 2012 Sheet 4 of 7 Such documents are periodically reviewed, revised as necessary and approved for adequacy by authorized personnel as defined in Environmental System Management Procedures. The document control mechanism ensures that: (a) (b) the current versions of relevant documents are available at all operation points where operations essential to the effective functioning of the environmental management system are performed; obsolete documents are promptly removed from all points of issue and points of use, or otherwise identified as such by use of stamps or written remarks. A documented procedure (EMSP-4B) has been established and maintained for governing the practice for the creation and modification of the various types of document. 4.6 Operational Control Operational control that is associated with the identified significant environmental aspects consistent with its environmental policy, objectives and targets should be implemented. Appropriate planning for building and head office activities are performed in order to ensure that these controls are carried out under specified conditions. These controls include: (a) (b) (c) (d) The establishment and maintenance of Environmental Management Work Instructions (incorporating operating criteria) to cover situations where their absence could lead to deviations from the environmental policy, objectives and targets, The establishment and maintenance of Environmental Management Work Instructions related to the identifiable significant environmental aspects of goods and services used by the JLL-PM, Stipulation the operating criteria in the procedure(s), and The communication of relevant procedures and requirements to the suppliers and contractors. Communication of such requirements to the suppliers and contractors are handled by MR, Directors, Managers and Surveyors.

17 Section 4 : Implementation and Operation Rev. No. D Date : 5 July 2012 Sheet 5 of Emergency Preparedness and Response A documented procedure (EMSP-4C) has been established and maintained to identify the potential emergency situations and potential accidents that can have an impact on the environmental. Subject to practicality, the emergency documents (e.g. Instruction) shall be tested annually. The emergency documents will be reviewed and revised, where necessary, after the occurrence of accident(s) or emergency situation(s). 4.8 Environmental Committee Environmental Committee is established as a major functional element of JLL-PM s management structure for implementation and operation of environmental management system Membership The Environmental Committee consists of the following members who are appointed by Department Head. - Chairman --- Management Representative (EMS) - Deputy Chairman - Representative of Technical Services Department - Representative of Human Resources Department - Employee representative of Yellow Group - Employee representative of Red Group - Employee representative of Green Group - Representative of the certification site(s) Duties and Functions Duties and functions of the Environmental Committee shall include but not limited to the followings: - To determine the adequacy of JLL-PM s Environmental Policy and ensure it is effectively implemented. - To ensure effective implementation of the Environmental Management Manual and Environmental Management Programme in all operations. - To review and recommend adjustments in Environmental Policy, Environmental Management Programme and Environmental Management Manual to cope with the changing needs.

18 Section 4 : Implementation and Operation Rev. No. D Date : 5 July 2012 Sheet 6 of 7 - To identify environmental aspect & impact and make arrangements to implement control measures in on-going basis - To control and maintain updated documentation and ensure only controlled documents are being used in company operations. - To establish arrangements to deal promptly with significant environmental issues. - To assist in the development of sustainable working procedures. - To review sustainability performance of the subcontractors and recommend improvement action. - Based on the staff feedback, findings from environment assessment reports, internal audits and external audits, recommend improvement measures to reduce environmental risk. - To assist in the formulation of improvement plan after the external audit. - To assist in the formulation of any documents that are required from time to time to ensure effective implementation of the environmental management system. - To study and examine statistics and trends of environment incidents, environment assessment reports and environmental complaints. - To evaluate the adequacy and effectiveness of environmental training for the staff. - To evaluate the adequacy of environmental communication and publicity in the workplace. - To organize environmental awareness promotion activities such as competitions, exhibitions, film shows, incentive schemes and sustainability suggestions. - To communicate with the external parties and obtain their advice on sustainability relating to property management services Meeting Procedures Environmental Committee meeting can be called by the Chairman or the Deputy Chairman or at least half of the members. A meeting can only be held when there are half of the members are present. It is held at least once every two months or more frequent when an agreed need is established. Before the meeting, the Chairman or the Deputy Chairman shall prepare an agenda listing sustainability related matters to be discussed, which should be issued in advance. After the meeting, the Chairman or the Deputy Chairman shall maintain, distribute and keep records on Environmental Committee meetings. Decisions and recommendations on safety and health matters should be brought to the notice of employees by convenient means, such as , memo, poster or by notice board Agenda The agenda of the Environmental Committee covers, but not limited, to the following items: - Minutes of the last meeting

19 Section 4 : Implementation and Operation Rev. No. D Date : 5 July 2012 Sheet 7 of 7 - Identification of environmental aspect, environmental impact assessment and control measures; - Internal audit and environmental inspection results; - Environmental incidents review and investigation; - Review of environmental objectives and management programmes - Review and update of legal and other requirements - Environmental training - Environmental communication (internal and external) - Improvement in environmental practices - Environmental awareness promotion JLL-PM implements, as far as is reasonably practicable, the measures recommended by the Environmental Committee. Mechanism is established whereby decisions and actions recommended by the Environmental Committee can be effectively communicated to those persons responsible for their implementation. Where necessary, mechanism could be set up by the Environmental Committee to follow through the implementation of its recommendations Records of meetings All records shall be kept by the Chairman and the Deputy Chairman for at least three years.

20 Section 5 : Checking and Corrective Action Rev. No. D Date : 5 July Checking ` 5.1 Monitoring and Measurement Key characteristics of the JLL-PM s operations and activities that have significant environmental impacts are monitored and measured on a regular basis, in accordance with documented procedures/work instructions. In addition, a documented procedure (EMSP 5A) has been established and maintained to define the responsibilities and methods of periodical evaluation in compliance with relevant environmental legislation and regulations. Monitoring Equipment Calibration (if any) will be conducted regularly. 5.2 Evaluation of Compliance Evaluation of Compliance of applicable legal compliance and other requirement shall be conducted regularly during the regular EMS review meeting and EMS management review meeting. 5.3 Nonconformity, Corrective and Preventive Action Nonconformance is handled and investigated in accordance with documented procedure (EMSP-5B) to mitigate any impacts caused and for initiating and completing corrective and preventive actions. The need for implementing any changes to procedures as a result of the Corrective and Preventive Actions shall be passed to the Management Representative for attention and/or actions in accordance with the procedure for Document Control. 5.4 Control of Records Environmental records are maintained and controlled in accordance with documented procedures (EMSP-5C) to demonstrate conformity to the requirements of its environmental management system and of the ISO EMS requirements, and the results achieved. Controls include identification, maintenance and disposition of environmental records. Such records include training records and the results of audits and reviews. Environmental records are identifiable and traceable to the activities, products or services involved and they are maintained in such a way that they are readily retrievable and to be kept in a safe place so that these records are properly stored against damage, deterioration or loss.

21 Section 5 : Checking and Corrective Action Rev. No. D Date : 5 July Internal Audit Periodic internal audit are undertaken in accordance with the documented procedure (EMSP-5D). It defines the audit scope, frequency and methodologies, as well as the relevant responsibilities and authorities of the concerned parties. Audits are scheduled by Management Representative on the basis of the environmental importance of the activity concerned and the results of the previous audits.

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23 Section 6 : Management Review Rev. No. D Date : 5 July 2012 Sheet 1 of 1 6. Management Review 6.1 General A documented procedure (EMSP-6A) has been produced to define the method for holding Management Reviews in accordance with the requirements of ISO Management Review The Environmental Management System is reviewed by the top management of JLL-PM including the Department Head, the Management Representative, Group Leaders, Team Leaders and Heads of Supporting Departments. Management review meeting will be conducted at least once per year to ensure its continuing suitability, adequacy and effectiveness in satisfying ISO requirements and the Environmental Policy. The review shall include but not limited to:- Environmental Policy Possible needs for changes to Policy, Objectives and other elements of the EMS Opportunities for improvement The principles of the review shall be based on: - Result of internal and external EMS audit Changing circumstances including developments in legal and other requirements related to its environmental aspects Commitment to continual improvements The Management Representative shall arrange for the review, follow up with the required actions and maintain the record for at least 3 years..

24 Appendix 1 : Environmental Policy Rev. No. D Date : 5 July 2012 Sheet 1 of 1 APPENDIX 1 JONES LANG LASALLE LIMITED PROPERTY MANAGEMENT DEPARTMENT Quality, Occupational Health and Safety and Environmental Policy Statement Jones Lang LaSalle is fully aware of our duties and responsibilities to ensure the highest level of quality in the provision of property management services. By implementing a quality, occupational health and safety, and environmental management system, we are committed to deliver quality services to our clients, and maintain a healthy and safe environment for our employees, tenants, and the people working with us toward a sustainable future. The Firm is likewise committed to meet or exceed the requirements of all relevant environmental, health and safety laws, regulations, and codes of practice. We will seek continual improvement to enhance client satisfaction, improve employee performance, and promote social responsibility through the following: - Understand our clients needs and deliver the best possible solutions to our clients - Combine broad international expertise with local know-how to achieve the highest professional property management standards - Provide continuous training on service improvement, occupational health and safety, and environmental protection to deliver internal and external improvement - Develop appropriate documentation and carry out appropriate preventive measures to minimize illnesses, incidents, and accidents and reduce the environmental impacts of our business operations - Work with our contractors as business partners and encourage them to improve their services as well as environmental and safety practices - Communicate proactively with our employees and business partners to raise their awareness about their responsibilities on service improvement, environmental protection, and occupational health and safety - Drive thought leadership and innovation on industry issues to continuously improve quality, occupational health and safety, and environmental management system and their performance

25 Appendix 2 : Environmental Management Procedures Cross Reference Table Rev. No. B Date : 5 July 2012 Sheet 1 of 1 APPENDIX 2 ENVIRONMENTAL MANAGEMENT PROCEDURES-CROSS REFERENCE TABLE ISO Ref. Description of Procedure Procedure No Procedure for Identification of Environmental Aspects EMSP-3A Procedure for Identification of the Legal and Other Requirements EMSP-3B Procedure for communication (both internal and external communications) EMSP-3C Procedure for EMS Training EMSP-4A Procedure for EMS Document Control EMSP-4B Procedure for Emergency Preparedness and Response EMSP-4C Procedure for Monitoring and Measurement EMSP-5A Procedure for Non-conformance Control and Corrective and Preventive Action EMSP-5B Procedure for Control of Environmental Records EMSP-5C Procedure for Environmental Management System Audit EMSP-5D 4.6 Procedure for Management Review EMSP-6A

26 Appendix 3 : Organization Chart Rev. No. D Date : 5 July 2012 Sheet 1 of 1 APPENDIX 3 ORGANIZATION CHART Jones Lang LaSalle Limited Property Management Department Department Head Management Representative (EMS) Deputy Management Representative (EMS) Group Leaders Team Leaders Directors / Associate Directors - Environmental Committee - Heads of Supporting Departments Other Head Office Staff Managers / Surveyors/ Building-in-charges Building Staff

27 Appendix 4 :Responsibilities & Authorities Rev. No. D Date : 5 July 2012 APPENDIX 4 ENVIRONMENTAL RESPONSIBILITIES & AUTHORITIES OF THE STAFF OF JLL-PM Department Head : To approve the Environmental Policy, Environmental Management Manual and Environmental Management Procedures. Management Representative (MR): To ensure that EMS requirements are established, implemented and maintained in accordance with ISO To report on the performance of the EMS to the top management for review and as a basis for improvement of the EMS. To issue Environmental Notices. To act as a central point in responding to environmental communications with external parties. To approve the Environmental Management Work Instructions, Forms, Programmes and other environmental related documents. To ensure comprehensive identification and evaluation of environmental aspects. To review the Environmental Management Programmes Deputy Management Representative (DMR) : To assist the MR in performing duties related to the EMS. Environmental Committee is appointed by the Department Head. The main responsibilities of this committee are as follows: To review the changes to the legal requirements regularly. To assist JLL-PM to identify the training needs of our staff. To promote environmental awareness within the JLL-PM. To establish and review the EMS Objectives and Programmes. To maintain and review the Register of Environmental Aspects Heads of Supporting Departments- To ensure staff members familiar with Environmental Policy, Environmental Management System Procedures, Environmental Work Instructions. To ensure environmental nonconformances are rectified. To be responsible for performing duties as defined in the Environmental Management Procedures, Work Instructions and Programmes. To help in the identification and evaluation of environmental aspects of the JLL-PM. To propose and take actions related to the Environmental Management Programmes which have been set up for improving the environmental performance of our JLL-PM. Group Leaders / Team Leaders : To supervise the Group/Team and ensure that the Group/Team works in accordance with what is stated in the EMS documentation, especially the Environmental Management Procedures & Programmes. To ensure that the Group/Team adequately performs the identification and evaluation of environmental aspects of the JLL-PM. Managers/Surveyors : To work in accordance with what is stated in the EMS documentation, especially the Environmental Management Procedures & Programmes. To help in the identification and evaluation of environmental aspects of his managed buildings. To help the building in managing the Environmental Management Programmes. To maintain required records. To provide support in defining Operational Controls. To approve work instructions. Building In Charge (BIC) :

28 Appendix 4 :Responsibilities & Authorities Rev. No. D Date : 5 July 2012 To participate in the establishment, review and registration of the Environmental Management Programmes. To help in the identification and evaluation of environmental aspects of the JLL-PM. To identify environmental characteristics to be monitored. Building Staff / Other Head Office Staff - To support the JLL-PM in achieving the Environmental Management Policy, Objectives and Targets. To be responsible for performing duties as defined in the Environmental Management Procedures, Work Instructions and Programmes. To help in the identification of environmental aspects within JLL-PM. To propose and take actions related to the Environmental Management Programmes which have been set up for improving the environmental performance of our JLL-PM. To review his/her opinion on the environmental issues to top management. The responsibilities and authorities of the key staff are also defined section 5.0 of the relevant procedures.