PM tutor. Manage Project Team - 2. Presented by Dipo Tepede, PMP, SSBB, MBA. Empowering Excellence. Powered by POeT Solvers Limited

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1 PM tutor Empowering Excellence Manage Project Team - 2 Presented by Dipo Tepede, PMP, SSBB, MBA

2 This presentation is copyright 2009 by POeT Solvers Limited. All rights reserved. This presentation is protected by the Nigerian Copyright law and may not be reproduced, distributed, transmitted, displayed, published or broadcast without the prior written permission of POeT Solvers Limited. You may not alter or remove any trademark, copyright or other notices. PMP, CAPM, PMI, PMBOK Guide are registered marks of Project Management Institute, Inc.

3 At the end of this training, our goal is for you to: Be able to explain why we use: Confronting, Collaborating, Compromising, Smoothing, Forcing, Avoiding Be able to define the issue log

4 Manage Project Team T&T Observation and Conversation Project Performance Appraisals Conflict Management Issue Log Interpersonal Skills

5 Conflict Management Project team members are responsible to resolve conflict If conflict escalates, then PM facilitates Should be addressed early and proactively

6 Six Resolution Techniques Confronting Collaborating Compromising Smoothing Forcing Avoiding

7 When To Use Confronting Problem Solving, Integrating, Win-Win Both parties need to win You want to decrease cost You want to create a common power base Skills are complementary Time is sufficient Trust is present Learning is the ultimate goal

8 When To Use Collaborating Develop options together Integrate multiple viewpoints Have everyone on board Create commitment Need consensus and not compromise

9 When To Use Compromising Both parties need to win In a deadlock Time is not sufficient Maintain relation with involved parties Get nothing if no compromise is done Stakes are moderate

10 When To Use Smoothing Accommodating, Obliging Goal to be reached is overarching Create obligation for later trade-off Stakes are low, Liability is limited Any solution is adequate Harmonious & create good will You would lose anyway You want to gain time

11 When To Use forcing Do or die Competing, Controlling, Dominating situation High Stakes Principles at stake Relationship not important Make quick decision

12 When To Use Avoiding Temporary withdrawal You cannot win, Stakes are low Stakes are high but you are not prepared You want to gain time You want to maintain neutrality or reputation You think problem will go away You win by delaying

13 Issues Log Don t we employ this during Project Integration Management? Assigns responsibilities and helps to direct the team

14 Dual reporting Relationships Team members report to PM & line manager Normal in matrix organisation Job of PM to manage Critical success factor

15 Manage Project Team Outputs Enterprise Environmental Factors Updates Organizational Process Assets Updates Change Requests Project Management Plan Updates

16 What and Why is Updated? Enterprise Environmental Factors Personnel related items Organizational Process Assets Processes Lessons learned Project Management Plan Staffing needs Processes

17 Why Change Requests Senior resource leaves the team Schedule needs change Change request to change schedule

18 Hand Change Requests to Whom

19 What Leads to Change Requests? Change in team Training Additional work More resources Disciplinary action Staffing changes Responsibilities Outsourcing New hire Etc.

20 Early Prevention

21 Managing the project team is the job of the project management team, which is led by the PM In the Manage Project Team process, the project management team: Observes how the team behaves Manages conflicts Resolves issues Review Appraises team s performance

22 Make sure that you are used to answering 400 questions in 2 hours You have 1.2 minutes time for each question Exam is stressful Exam Tip You have to move fast You should be able to quickly determine the best answer from the given options Practice 4-hour long sample exams.

23 Regarding the exam, my biggest issue was managing my time. I was rerere about 36 questions into the exam when I realized I needed to move much faster. I had page after page full of text questions and they take a considerable amount of time to go over. At the end of the exam, I was skimming. I was also glad that I had answered the questions that I marked instead of leaving them blank. I had no time at the end to go back over marked questions