Chapter 2 Stakeholder and Issues Management Approaches

Transcription

1 Chapter 2 Stakeholder and Issues Management Approaches TRUE/FALSE 1. The primary stakeholders of a firm include its owners, suppliers, employees, customers, and competitors. F DIF: Easy REF: p Monitoring shifting coalitions is one of the steps in conducting the stakeholder analysis. T DIF: Easy REF: p Organizations take voluntary steps to uphold moral responsibilities to their stakeholders. T DIF: Moderate REF: p The ideal strategic situation for an organization, according to the diagnostic typology of organizational stakeholders, is type 4, the mixed blessing stakeholder. F DIF: Moderate REF: p The appropriate strategy with type 2, marginal stakeholder, is to collaborate. F DIF: Hard REF: p A distributive method resolution technique should be the first approach a CEO uses to resolve a dispute with stakeholders. F DIF: Moderate REF: p Stakeholder analysis applies to both internal and external events. T DIF: Hard REF: p Moral dilemmas can arise for HR managers when affirmative action policies are threatened in favor of corporate decisions to hide biases or protect corporate profits. T DIF: Moderate REF: p According to Thomas Marx, the first stage of Life Cycle Issue Development is social control. F DIF: Easy REF: p To effectively deal with a crisis, the solution must represent cross-departmental involvement. T DIF: Moderate REF: p. 72 MULTIPLE CHOICE 1. Which of the following is a common area of focus for stockholder and stakeholder approach? a. Moral factors

2 b. Economic factors c. Political and legal factors d. Technological interests B DIF: Hard REF: p The management approach that includes analytic concepts for mapping and evaluating strategy is. a. stakeholder management b. stakeholder mapping c. analytic review d. stakeholder analysis D DIF: Moderate REF: p Which approach provides a framework that enables users to map and, ideally, manage the corporation s relationship with groups to reach win-win collaborative outcomes? a. Stockholder approach b. Issues management approach c. Crisis management approach d. Stakeholder approach D DIF: Moderate REF: p The primary stakeholders of a firm include all of the following except a. competitors. b. customers. c. employees. d. suppliers. A DIF: Easy REF: p A is any interest, share, or claim that a group or individual has in the outcome of a corporation s policies, procedures, or actions toward others. a. crises b. stake c. strategy d. stock B DIF: Easy REF: p Which of the following represent the first step in the stakeholder analysis? a. Monitoring shifting coalitions b. Constructing a matrix of shareholder moral responsibilities c. Assessing the nature of each stakeholder s interest d. Mapping stakeholder relationships D DIF: Moderate REF: p Which of the following is the final step in the stakeholder analysis? a. Monitoring shifting coalitions b. Constructing a matrix of shareholder moral responsibilities c. Assessing the nature of each stakeholder s interest d. Mapping stakeholder relationships A DIF: Moderate REF: p. 45

3 8. According to the stakeholder analysis, once you have identified the stakeholders who are directly or indirectly involved with your firm, which of the following steps comes next? a. Monitoring shifting coalitions b. Constructing a matrix of shareholder moral responsibilities c. Assessing the nature of each stakeholder s interest d. Mapping stakeholder relationships D DIF: Hard REF: p Which of the following is NOT an area of moral responsibility for organizations? a. Economic b. Societal c. Legal d. Ethical B DIF: Moderate REF: p All of the following are types of power stakeholders except those with a. voting power. b. social power. c. political power. d. economic power. B DIF: Easy REF: p According to the diagnostic typology of organizational stakeholders, the ideal strategic situation for the focal corporations is type a. 1. b. 2. c. 3. d. 4. A DIF: Moderate REF: p A type 2 stakeholder, according to the diagnostic typology, is referred to as a stakeholder. a. supportive b. nonsupportive c. marginal d. mixed blessing C DIF: Moderate REF: p Which of these strategies is suggested for a type 4, mixed blessing, stakeholder? a. Involve b. Monitor c. Defend d. Collaborate D DIF: Moderate REF: p A type 2, marginal, stakeholder calls for a(n) strategy. a. involve b. defend c. monitor d. collaborate

4 C DIF: Moderate REF: p Fry and Ury base their negotiation recommendations on all of the following except a. separate people from problems. b. focus on positions. c. generate a variety of options. d. use objective criteria. B DIF: Hard REF: p To identify and respond to trends that lead to organizational opportunities and threats, many companies use which of the following? a. Trend setters b. Market researchers c. Issues managers d. Codes of ethics C DIF: Moderate REF: p Which of the following represents the first step in the 6-step issue management process? a. A felt need arises b. Social expectations c. Environmental scanning and issue identification d. Issues analysis C DIF: Moderate REF: p Which of the following represents the final step in the 6-step issue management process? a. Social control b. Issue evaluation and monitoring c. Issues and policies enter litigation d. Issues response and implementation B DIF: Moderate REF: p Which of the following represents the first phase of the 7-phase issue development process? a. A felt need arises b. Social expectations c. Environmental scanning and issue identification d. Issues analysis A DIF: Moderate REF: p Which of the following represents the final phase of the 7-phase issue development process? a. Social control b. Issue evaluation and monitoring c. Issues and policies enter litigation d. Issues response and implementation C DIF: Moderate REF: p Which of the following represents the first stage in the 4-stage issue life cycle? a. A felt need arises b. Social expectations c. Environmental scanning and issues identification

5 d. Legislation B DIF: Moderate REF: p The final stage of the 4-stage issue life cycle is a. litigation. b. issue evaluation and monitoring. c. legislation. d. social control. D DIF: Moderate REF: p Which of the following is the first stage of the 4-stage crisis management approach? a. Reaction b. Accommodation c. Prodromal d. Acute C DIF: Easy REF: p Which of the following is the first stage of the 5-stage crisis management approach, according to Matthews, Goodpaster, and Nash? a. Reaction b. Accommodation c. Prodromal d. Acute A DIF: Easy REF: p is the final stage of the 5-stage crisis management approach. a. Agency b. Defense c. Reaction d. Accommodation A DIF: Moderate REF: p During which stage of the 5-stage crisis management approach does the company attempt to understand the causes of the safety issue and develop an education program for the public? a. Agency b. Defense c. Reaction d. Accommodation A DIF: Hard REF: p Which of the following should a manager NOT use to effectively deal with a crisis situation? a. Use the firm s philosophy b. Stage war games c. Understand the entire business d. Delay response to customers until the solution has been tried D DIF: Moderate REF: p. 72 ESSAY

6 1. Briefly describe the seven steps of stakeholder analysis. Students should describe: (1) Mapping stakeholder relationships; (2) Mapping stakeholder coalitions; (3) Assessing the nature of each stakeholder s interest; (4) Assessing the nature of each stakeholder s power; (5) Constructing a matrix of stakeholder moral responsibilities; (6) Developing specific strategies and tactics; and (7) Monitoring shifting coalition. REF: p p Explain the diagnostic typology of organizational stakeholders. Please refer to Figure 2.4 in the chapter. REF: p Discuss the 7-phase issue development process using an example. Please refer to Figure 2.9 in the text. REF: p p Describe the 4-stage issue life cycle approach. Please refer to Figure 2.10 in the text. REF: p p Identify and explain the 4-stage approach to crisis management. Please refer to Figure 2.11 in the text. REF: p. 69