PROGRAM MANAGER (Strong Indigenous Families)

Transcription

1 POSITION TITLE: PROGRAM MANAGER (Strng Indigenus Families) Psitin Title Prgram Crdinatr (Strng Indigenus Families) Prgram / Funding Stream Strng Indigenus Families Psitin Classificatin HPSC 5-6 / AOS 5 Finance Funding Cde PMC46 Reprts T Executive Directr Cmmunity Services Direct Reprts Case Managers Cunsellrs Cmmunity Engagement Supprt Officers (CESO) Wurli-Wurlinjang Health Service is an Abriginal Cmmunity Cntrlled Organisatin delivering primary and clinical health care services t the Abriginal peple in Katherine and surrunding cmmunities. Wurli prides itself n delivering a range f health and wellbeing services t the cmmunity in a style and manner that makes clients feel welcme and cmfrtable. Strng Indigenus Families is a prgram designed t assist address family vilence in Indigenus cmmunities as part f the Natinal Plan t reduce vilence against wmen and their children. The Prgram is based n a whle family apprach t address the causes f family vilence. Prgram / Rle Descriptin The Prgram Crdinatr rle is respnsible fr the peratinal delivery, mnitring, and reprting f the prgram in whilst ensuring culturally apprpriate services are designed and delivered in accrdance with the Strng Indigenus Families prject agreement. The Crdinatr is accuntable fr the daily supervisin f the service team in accrdance with plicies, prcedures, standards, cntracts and legislatin. This psitin, in cnjunctin with senir management, is required t wrk cllabratively with key stakehlders t ensure a crdinated and integrated apprach that assist break the cycle f family and dmestic vilence and child remvals frm their families. Qualificatins Essential: Desired: Diplma in Cmmunity Sectr Management and / r equivalent in Scial Services / Mental Health fields. Degree in Scial Services /Sciences /Mental Health Graduate Diplma f Cmmunity Services Sectr r equivalent Psitin Prfile _Prgram Crdinatr (Strng Indigenus Families) Page 1 f 6

2 Experience Prerequisites Essential: Desired: Demnstrated experience in delivery f scial / mental health / cunselling services including case management Previus experience in the crdinatin / supervisin f a cmmunity services prgram Experience in the delivery f supprt and services t individuals effected by family / dmestic vilence Previus experience crdinating r leading a team in the delivery f supprt services in Family and Dmestic Vilence Natinal Plice Recrds Check and Wrking with Children s Clearance Current Nrthern Territry Driver s License Apprpriate Registratin fr prfessin (Scial Wrker, Cunsellr, Mental Health Nurse) if applicable Key Result Area Respnsibilities / Activities Standard Measure SERVICE DELIVERY Crdinatin f the prgram / prject in line with Wurli plicies, prcedures, standards, legislatin and prgram funding agreement Develpment and delivery f an actin-based integrated service respnse t individuals and families experiencing family r dmestic vilence in the Wurli service regin using a mdel that incrprates the fllwing elements:- A wrap arund apprach that assists clients hlistically and is cnsiderate f the clients entire envirnment and circumstances t build a service integratin safety net Ensures an entire family apprach that is wven thught the mdel t prvide f refer each family member t the required services Is based upn current evidence and practical knwledge gained frm Wurli experiences Is develped frm an ATSI perspective and apprpriate t the regin Ensure an actin based integrated service respnse t individual and families experiencing family f dmestic vilence r wh are at high Services delivered meets the stated bjectives in accrdance with the funding agreement, Wurli s Cntinuus Quality Imprvement Prgram and related plicies and prcedures:- Prgram targets families with children (aged peri-natal t 16 years) Facilitate the bridging f service gaps in the Katherine regin Prvisin f timely and regular intensive family fcused case management Outcmes achieved in breaking the cycle f dmestic and family vilence and child remvals frm families Psitin Prfile _Prgram Crdinatr (Strng Indigenus Families) Page 2 f 6

3 risk f injury r death incrprate the use f NT Family Safety Framewrk mdel and Cmmn Risk Assessment Framewrk (CARF) Ensure the client service team are prviding apprpriate care in accrdance with prgram specificatins fr engagement, specialised therapy and client needs t address behaviurs ften assciated with dmestic and family vilence that effect family safety using a trauma infrmed framewrk Ensure client interventins and activities (individual and grup) are culturally safe, strengths based, slutin fcused with a fcus n engagement, respectful relatinships, practical utcmes and cnnectedness with cmmunity. Ensure utilisatin f the existing Strngbala prgram fr men where required whilst delivering an equally necessitated prgram t wmen and children Crdinatin f the identified referral pathways t be maximised and mnitred PROGRAM DEVELOPMENT, NETWORKING & LIAISON Prmte services, raise awareness f issues facing target grup, wrk in cllabratin with ther Wurli services, external agencies and the cmmunity t develp meaningful respnses and innvative lcal slutins t gaps. Maintain a netwrk f relevant gvernment, cmmunity and business cntacts in rder t leverage supprt fr the target grup Prmte the availability f services, prvide cmmunity awareness activities n issues impacting n families experiencing vilence and cllabrate with ther services t prvide pprtunities fr yung peple. Meet with senir manager n a quarterly basis t determine apprpriate levels f service are maintained Active invlvement and cntributin t netwrking, advcacy, mnitring and evaluatin f the prgram Participate in the regular mnitring and evaluatin f the prgram and attendance and participatin in Wurli weekly intake meetings HUMAN RESOURCES / TEAM SUPPORT Lead and supervise the service team t wrk effectively and deliver within the prgram requirements C-perative and prfessinal wrking relatinships are develped and maintained Psitin Prfile _Prgram Crdinatr (Strng Indigenus Families) Page 3 f 6

4 ADMINISTRATION REPORTING & WORKPLACE HEALTH & SAFETY Supervisin f the prgrams human resurces in accrdance with Wurli plicies and prcedures and the delegatins framewrk f Wurli, including but nt limited t: - leave apprval, hurs f wrk, payrll authrisatin, absence, under perfrmance etc. Prvide assistance with recruitment, selectin and inductin f staff Supervisin and perfrmance management f the client service team; Cunsellrs, Case Managers and CESO s Implement a prgram f training and prfessinal develpment fr staff Ensure staff participate in an annual perfrmance appraisal and develp an individual annual prfessinal develpment / training plan and wrk plan. Ensure quality service delivery is maintained thrugh cntinuus imprvement activities including case reviews, staff meetings, planning frums, service reviews and the integratin f client feedback. Ensure client files, data cllectin systems and service dcumentatin are up t date; prduce quality internal and external client and service reprts as required. Cmplete all assciated administrative functins such as, finance, HR, risk assessment and asset management prcedures in a timely fashin in accrdance with Wurli prcedures and standards. Cmplete all reprting requirements t standard as required and within the required time frames. Assist in the preparatin f prgram reprts and submissin Ensure yur persnal health and safety, and that f thers in the wrkplace Cmply with any reasnable directins (such as safe wrk prcedures, wearing persnal prtective equipment) given by management fr health and safety Delegated Human Resurce functins are cmpleted in accrdance with time frames and standards Practive apprach in management f staff request, grievances, disputes and perfrmance All administrative functins are actively undertaken, accurate and timely Client / prgram recrds Prgram Reprting Finance administratin Human Resurce administratin Risk Management and WH&S administratin Adheres t Risk Management and WH&S Plicy and Prcedures at all times Psitin Prfile _Prgram Crdinatr (Strng Indigenus Families) Page 4 f 6

5 Prmte and deliver in accrdance with Wurli s risk management framewrk Reprt all accidents, incidents, near misses and hazards immediately Respnd in line with risk management, incident management, reprting and escalatin requirements in times f a crisis, emergency r fllwing a cmplaint. Actively cntributes t the Risk Mitigatin strategies at Wurli and undertakes risk assessments acrss the prgram and delivery as required. CORPORATE IDENTITY Drive and lead the service culture in line with Wurli visin and values. Act as a rle mdel fr staff and clients Maintain prfessinal netwrks that allw fr gd service delivery and cntinuity f care fr patients Act in accrdance with Wurli s Cde f Cnduct Leads by example and prmtes Wurli s Values and image f the rganisatin and prgram. Acts in a prfessinal manner and maintains the reputatin f the rganisatin and prfessin / service Persnal Characteristics / Qualities Jb Cmpetencies (Skills and Knwledge) Cllabrative: Exceptinal ability t cllabrate, cmmunicate, and execute utcmes acrss functins and all levels f emplyees and stakehlders; Encurages and cperates with thers t achieve cmmn gals Analytical: Cllects, rganises and applies infrmatin relevant t specific needs and utcmes Service user fcused: Cmmitted t and acts fr well-being f internal and external service users, ensures needs f service users remain key fcus An ability t apprpriately deal with pressure and maintain cmpsure and effective cmmunicatin when engaging with wmen and children in crisis. Excellent rganizatinal and time management skills Willingness t wrk within Wurli s values and visin and adhere t quality imprvement practices, plicies and prcedures Demnstrates knwledge f Family and Dmestic Vilence including cntext, principles, philsphies, mdels and appraches Demnstrated knwledge and understanding f Indigenus scieties and culture, including issues effecting indigenus peple in cntemprary Australian Sciety and knwledge f Katherine and surrunding cmmunities A demnstrated ability and cmmitment t supervise / lead a small yet diverse staff team delivering services t families with children wh are at risk f, experiencing r recvering frm family vilence. Demnstrated knwledge f trauma infrmed case management Psitin Prfile _Prgram Crdinatr (Strng Indigenus Families) Page 5 f 6

6 High level f discretin and sund judgment, Demnstrated ability and t crdinate a high quality service including service evaluatin and develpment, prgram planning, and prgram plicy and prcedures. High level cmmunicatin skills and a demnstrated willingness and ability t represent the rganisatin externally, including managing and develping essential stakehlder relatinships and partnerships. Cmputer skills including the ability t use MS Office Suite, MS Outlk r equivalent. Excellent written, cmmunicatin and listening skills Psitin Prfile _Prgram Crdinatr (Strng Indigenus Families) Page 6 f 6