SEMBODAI RUKMANI VARATHARAJAN ENGINEERING COLLEGE

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1 SEMBODAI RUKMANI VARATHARAJAN ENGINEERING COLLEGE DEPARTMENT OF ELECTRONICSAND COMMUNICATION ENGINEERING QUESTION BANK Sub.Code :GE6757 Branch / Year / Sem : ECE/IV/VII Sub.Name :TOTAL QUALITY MANAGEMENT Batch : Staff Name: G.SUNDAR M.Tech.,MISTE., Academic Year : (EVEN) 1. Define TQM.(May/June 2015) UNIT I INTRODUCTION PART A (2 MARKS) 2. Define quality.(nov/dec 2005,May/June 2014, May/June 2015) 3. Define quality as per Ed.Deming.(Nov/Dec 2008,May/June 2014) 4. What are the faces of quality?(may/june 2009, Nov/Dec 2011) 5. What are the basic concepts that a successful TQM program me require?(nov/dec 2006,May/June 2012,Nov/Dec 2012,Nov/Dec 2013) 6. Mention the properties of TQM?(Apr/May 2005,Nov/Dec 2009) 7. What are the pillars of TQM?(Nov/Dec 2008) 8. What is the concept of TQM? (Nov/Dec 2013) 9. List the barriers of TQM?(May/June 2013,(May/June 2015) 10. What are the role of management in TQM?( Apr/May 2011,Nov/Dec 2014) 11. What is quality planning? ( Apr/May 2011,Nov/Dec 2014) 12. What are the benefits of TQM?(Nov/Dec 2009,May/June 2014) 13. What are dimensions of service quality?( May/June 2013,Nov/Dec 2013) 14. Define quality cost index.(nov/dec 2009) 15. Define quality cost. Mention four categories of quality cost.(apr/may 2005,May/June 2006.(Nov/Dec 2016) 16. Name any to popular awards of quality.(may/june 2006) 17. What are the four absolutes of quality observed by Crosby? ( Nov/Dec 2013) 18. What are the elements of TQM?(May/June 2012,Nov/Dec 2014) 19. What are the objectives quality control?(nov/dec 2010) 20. Define quality as per Crosby?(May/June 2008) 21. List down any two of the analysis techniques for quality costs.(may/june 2008) 22. What are the different ways to create customer orientated culture in an industry?(nov/dec 2016) 23. What are the advantages of implementing TQM in a manufacturing organization?(nov/dec 2010,Nov/Dec 2014) 1

2 24. Mention the barrier involved in TQM implementation. (May/June 2008) PART B 1. Explain Deming s 14 point philosophy for quality improvement.(16) (Nov/Dec 2005,Nov/Dec 2007,May/June 2008,Nov/Dec 2008,Nov/Dec2011,May/June 2011,Nov/Dec 2011,May/June 2012,Nov/Dec 2012,May/June 2013,Nov/Dec 2013,May/June 2014,Nov/Dec 2014,May/June 2015) 2. Describe barrier in implementation of TQM.(8) (Nov/Dec 2005,Nov/Dec 2008,Nov/Dec 2011,Nov/Dec 2012,Nov/Dec 2013,May/June 2014,Nov/Dec 2014) 3. Explain juran s quality trilogy in detail. (16) (Nov/Dec 2005,May/June 2014) 4. How quality cost categorized? Explain in detail.(nov/dec 2006) 5. Indicate dimensions of quality with example.(10) (Nov/Dec 2007,May/June 2014,Nov/Dec 2014,Nov/Dec 2016,Apr/May 2011,Nov/Dec 2011) 6. Explain the principles of TQM.(16)(8)(Nov/Dec 2008,Nov/Dec 2009,Nov/Dec 2011,Nov/Dec 2016) 7. What are the different definitions given for quality? explain how it got evolved and what are its prime concern?(may/june 2009) 8. Explain the process of establishing cost of quality.(nov/dec 2009) 9. Select a product or service and describe how the dimensions of quality influence its acceptance.(nov/dec 2010,Nov/Dec 2012) 10. Describe the six basic concepts of TQM.(Nov/Dec 2011,Nov/Dec 2012) 11. Discuss juran s principles of quality improvement.((16)may/june 2012) 12. What is service quality? Explain its various elements towards customer s satisfaction.(nov/dec 2006, (10)Nov/Dec 2014, Nov/Dec 2016)(8) 13. Elaborate on TQM frame work and importance of each element.(may/june 2015) 14. Explain the contribution of juran to the quality movement.(apr/may 2012, May/June 2008) 15. Discuss about implementation steps of TQM and Mention the importance of management commitment.(8)(may/june 2008,(10) Apr/May 2011,(6)Nov/Dec 2014,Nov/Dec 2016) 16. Total quality management is too important to be taken up in organization specifically, it should not be subsidiary to profit or productivity do you agree to the assertion? Justify your view points with suitable case studies.(may/june 2012) 17. The application of TQM has limitations. Do you agree with this statement? Can TQM be implemented for service sectors? Discuss with suitable case study?(16) (May/June 2012) 18. Explain in detail juran s quality planning road map.(8) (May/June 2013) 19. Review history of TQM chronically.(8) (May/June 2013) 20. Define quality? Explain the evaluation of quality.(nov/dec 2013) 2

3 21. Discuss the function of quality council. (6) ( Apr/May 2011) UNIT II TQM PRINCIPLES PART A (2 MARKS) 1. What is meant by empowerment? (Nov/Dec 2012,Apr/May 2014) 2. Distinguish between reward and recognition.(nov/dec 2010) 3. Distinguish between internal customer and external customer.(apr/may 2011) 4. Define 5S?(Apr/May 2014) 5. Explain supplier Rating.(Apr/May 2015) 6. What are the three key element to a partnering relationship?(apr/may 2013) 7. What is the importance of customer focus for an organization? Write down different stages of quality assurance. 8. What is meant by quality planning?(apr/may 2011) 9. Mention some benefits of implementing 5S principles. 10. Explain Kaizen.(Apr/May 2008) 11. Explain service quality.(apr/may 2008) 12. What are the conditions necessary for empowerment? 13. Define team and team work? 14. List the different type of teams. 15. Name different members in team. 16. What is needed for a leader to be effective? 17. What is the important role of senior management? 18. Give the basic steps to strategic quality planning? 19. What is meant by recognition of an organization? 20. Classify rewards. 21. What is performance appraisal? 22. List the tools used for feedback? 23. Give the steps involved in training process? 24. What are the types of appraisal formats? 25. What are the benefits of employee involvement? 26. What are the basic ways for a continuous process involvement? 27. What are the three components of the juran trilogy? 28. What are the steps in the PDCA cycle? 3

4 29. What are the phases of continuous process improvement cycle? 30. What are the objectives of performance measures? 31. What are the characteristics used to measure the performance of a particular process? PART B 1. What are the benefits of employment involvement?((6)nov/dec 2014,(8)Nov/Dec 2016) 2. Explain briefly how employee empowerment relates to employee involvement.((4)nov/dec 2014,Nov/Dec 2009) 3. What is team? List the characteristics of successful team.((8)nov/dec 2014,(10)Nov/Dec 2014) 4. What are the factors that KAIZEN focuses for continuous improvement?((6)apr/may 2011)(6) Nov/Dec 2014) 5. Discuss the importance of employee involvement and motivation for enhancing quality (Apr/May 2015) 6. Explain the following a)juran trilogy b)pdca cycle c)maslow s theory of need hierarchy.((16) 7. Discuss about supplier partnership procedures.(16)(apr/may 2008) (8)Nov/Dec 2014) Apr/May 2008,Nov/Dec 2009) 8. What are the ways by which an organization can make use of customer feedback? (10))(Apr/May 2011) 9. How a motivated work force is achieved in a company? (6) )(Apr/May 2011) 10. Explain the key elements of partnering.(may/june 2009) 11. Explain the conditions for selection and evaluation suppliers. (May/June 2009) 12. Explain the role to be played by the employees for an effective implementation of KAIZEN.(May/June 2013) 13. Explain the key elements of customer supplier partnership.(may/june 2013) 14. Briefly explain continuous process improvement.(10)(apr/may 20011,May/June 2013) 15. Explain the role of team leader and facilitator.(may/june 2013) 16. Explain a)5s b)motivation c) supplier rating and relationship diagram.(apr/may 2014) 17. What are the types of teams formed in industries? Discuss the function of any four of them. (Apr/May 2014) 18. How is PDSA cycle used? Discuss with case study.((16)may/june 2012,Apr/May 2014,(8)Nov/Dec 2013,(8)Nov/Dec 2016) 19. Explain various techniques of performance measures.((16)nov/dec 2013) 20. Write a note on quality planning.(apr/may 2014)((8)Nov/Dec 2016) 21. Explain the steps informing a performance appraisal system. What are the benefits?(apr/may 2014) 4

5 UNIT III TQM TOOLS AND TECHNIQUES I PART A (2 MARKS) 1. What does FEMA stands for?(may/june 2005,Nov/Dec 2013) 2. Define benchmarking?(apr/may 2005,Apr/May 2008,Apr/May2014) 3. What are the objectives or reasons for benchmarking?(nov/dec 2016,Nov/Dec 2006,May/June 2014,May/June 2015) 4. What are the limitations of benchmarking?(nov/dec 2006) 5. Indicate any two strengths and weakness of benchmarking technique.(nov/dec 2007) 6. How cost and effect diagram used in TQM?(Nov/Dec 2016) 7. Define failure rate.(nov/dec 2009) 8. Differentiate the terms failure mode and failure effects.(nov/dec 2010,Nov/Dec 2013) 9. Name any four steps involved in six sigma.(apr/may 2005,Apr/May 2013,Nov/Dec 2013) 10. What is six sigma and its stages?(nov/dec 2010,May/June 2013,Apr/May2014) 11. What is the structure of control chart?(nov/dec 2006) 12. Differentiate between control chart for variables and attributes.(nov/dec 2005,Nov/Dec 2006) 13. What are the categories of variation in the piece chart production?(nov/dec 2008) 14. Mention the use of control chart.(may/june 2009) 15. What is the use of prioritization matrices?(nov/dec 2014) 16. What is scatter diagram?(nov/dec 2014) 17. Define process capability and process capability Ratio.(Nov/Dec 2006,Nov/Dec 2009,May/June 2006) 18. List the traditional tools of quality.(may/june 2008,May/June 2015) 19. List the types of FEMA.(May/June 2008) 20. List out various measurements of dispersion in SPC.(Nov/Dec 2008) 21. What are the different sampling techniques?(nov/dec 2008) 22. Mention the ways to reduce variability.(may/june 2009) 23. What do you mean by frequency distribution?(nov/dec 2010) 24. Mention the new management tools.(nov/dec 2011) 25. What are the benefits of benchmarking?(nov/dec 2011,Nov/Dec 2012) 26. What does DMAIC covey six sigma?(may/june 2012) 27. What are the problems involved in benchmarking a direct competitor?(may/june 2012) 28. Describe the evaluation of six sigma in motorola company.(nov/dec 2012) 29. State the principle of pareto analysis.(may/june 2012,May/June 2013,Apr/May 2011) 30. Highlight the features of activity network diagram. (May/June 2012) 5

6 31. Define probability capability ratio.(nov/dec 2009,Apr/May 2011) PART B 1. Explain the concept of six sigma.(8)(may/june 2005,Nov/Dec 2005,May/June 2006,Nov/Dec 2011, May/June 2012,Nov/Dec 2014,Apr/May2011,May/June 2013,Apr/May2015,Nov/Dec 2016) 2. Assuming that the life in hours of an electric bulp in a random variable following normal distribution with a mean of 2000 hrs and standard deviation of 400 hrs. Find the expected number of bulbs from a random sample of 2000 bulbs having life. (1) more than 3000 hrs (2) between 2600 and 2800hrs. (May/June 2005) 3. What are the stages of FEMA and explain?(16)(may/june 2005,Nov/Dec 2005,Nov/Dec 2008,May/June 2009,May/June 2013,Apr/May2014,Apr/May2014) 4. Write short notes on benchmarking. (May/June 2005,May/June 2009, Nov/Dec 2008, Nov/Dec 2011,May/June 2012, Nov/Dec 2012,May/June 2013,Nov/Dec 2014) 5. Explain briefly matrix data analysis and check sheet.(nov/dec 2005) 6. Explain cause and effect diagram with an example.(nov/dec 2005,Nov/Dec 2006,Nov/Dec 2014,Apr/May 2011) 7. Explain affinity diagram and tree diagram.(10)(nov/dec 2005,May/June 2006,May/June 2009,Nov/Dec 2014,Apr/May 2011,Nov/Dec 20114) 8. Explain arrow diagram.(may/june 2006) 9. In the manufacture of connecting rod assembly, the number of defectives found in the inspection of 15 samples of 50 items in each sample are given in the following Sample no Number of defectives a) Determine the trail control limits, construct the np chart and state whether the process is in control. b) If any point goes outside the control limits, determine the revised control limits eliminating that point. (May/June 2006) 10. How is pareto analysis done? Explain with an example.(nov/dec 2006) 11. Discuss the application of new seven management tools.(8)(16)(nov/dec 2006,May/June 2013, Nov/Dec 2013,Nov/Dec 2016) 12. What are the steps contained the core technique of bench marking?(16)(nov/dec 2006,Nov/Dec2013) 13. Explain the step by step procedure to perform design FMEA with computer mouse as an example.(nov/dec 2006,Nov/Dec 2010,May/June 2012) 6

7 14. Explain the new seven tools of quality and its application in detail.(8)(16)(apr/may 2008,Apr/May2014) 15. Discuss the characteristics and applications of the following four new seven tools a) Affinity diagram b) interrelationship diagram c) matrix diagram d)process decision chart. (Nov/Dec 2007,Nov/Dec 2008,Nov/Dec 2012) 16. Explain in detail: process capability.(nov/dec 2008) 17. Explain in detail six sigma.(8) (Nov/Dec 2008,May/June2013,) 18. Compare six sigma and TQM concept.(10)(nov/dec 2016) 19. Discuss the need construction and application of control charts for variables.(nov/dec 2008, May/June 2009) 20. Discuss the process capability and explain the relationship of process capability to tolerance.(nov/dec 2008) 21. Explain the tool which measures the statistics of data scattered on each side of central value? (Nov/Dec 2008,May/June 2013) 22. Explain the process capability studies by control chart method.(nov/dec 2010) 23. Explain in detail ishikawadiagram,pareto diagram.(nov/dec 2010) 24. Prepare FEMA work sheet for an induction motor s shaft failure or a failure of your choice. (May/June 2015) 25. Develop procedure for implementation of six sigma in manufacturing organization.(may/june 2015) 26. The X company produces synthetic and natural gut casting for a process meat packer,natural materials are visually inspected upon receipt, graded and sent to processing. After processing all finished castings are tested under pressure on a special device to ensure a specified strength before shipping to the meat packer. During the past 25 lots of 500 castings each have beeb subjected to 100% inspection. A total of 1000 burst during test. 27. Finding 3 limits for a control chart for p. 28. Assuming that all points fall within these limits, what is your estimate of the process average fraction non-conforming?(nov/dec 2009) UNIT IV TQM TOOLS AND TECHNIQUES II 1. What is QFD? PART A (2 MARKS) 2. When is QFD used?(apr/may2016) 3. What is the function of quality circle?(nov/dec 2013,May/June 2013) 4. What are the objectives of QFD?(Nov/Dec 2011) 5. What do you mean by house of quality? (Nov/Dec 2014) 7

8 6. List out any four benefits of QFD. 7. Write the specific use of np chart.(nov/dec 2016) 8. Define process capability index.(nov/dec 2016) 9. Define TQLF.(Apr/May2015) 10. Indicate different parameters used for quality performance measurement.(apr/may2015) 11. Define loss function.(may/june 2012) 12. How will you calculate OEE?(May/June 2013) 13. Write down the philosophy loss function. 14. State the concept of quality loss function.(apr/may2014) 15. What is the difference between Taguchi s approach and traditional approach? 16. What is TPMand its objective?(nov/dec 2013,Apr/May2014) 17. Define failure rate.(nov/dec 2009) 18. Why TPM is required? 19. List out various techniques adopted for JIT. PART B 1. a) Explain the quality function deployment with an example.(16)(apr/may 2008,(May/June 2013, Nov/Dec 2013,Nov/Dec 2014,Nov/Dec 2015,Nov/Dec 2016,May/June 2012) 2. a)list and explain the various measures of performance in evaluating the success of an organization. (10)(Nov/Dec 2014) b) Discuss the need for taughi s quality loss function.(6) ((May/June 2013,Nov/Dec 2014) 3. A) Draw the house of quality for a product of your choice and explain the QFD methodology. B) Explain the pillars of TPM and its benefits.(16)(nov/dec 2015,Apr/May 2015,(8)May/June 2013) 4. Explain briefly about the following :a) Taguchi s quality loss function b) pillars of TPM.(Apr/May2008) 5. Mr X is a student of engineering college doing first year year B.E. he stays in the college hostel. In the first semester, he was a regular student but could not score good marks. In the second semester the college introduced shift system for the classes, with good intention of providing about 4 to 5 hours of time at a stretch for studies and other useful purposes.it was expected that he would improve his studies and score good marks. On the contrary, he has failed in a couple of subject. Discuss: Analyze and draw a fish bone diagram.(may/june 2012) 6. Write the short notes for the following: a) force field analysis b) affinity diagram. (May/June 2012) 7. Describe different benchmarking metrics that can be used in educational institutions.(may/june 2009) 8. Explain the different steps involved in failure mode effect analysis with an example. (May/June 2009) 8

9 9. What are the objectives of TPM?Explain the five pillars of TPM. (May/June 2013) 10. Brief six basic techniques for presenting performance measure. (May/June 2013) 11. What are the objectives of QFD? Discuss on four phases of QFD Process. (May/June 2013) 12. Explain taguchi s loss function and the evaluation method of the loss developed by him. (May/June 2013,Nov/Dec 2009) 13. Explain difference between x-bar and B-charts.(10)(Nov/Dec 2016) 14. Explain in detail: TPM and cost of quality. (Apr/May 2014) 15. List out the step by step procedure to build the house of quality with suitable example. (Apr/May 2014) 16. Briefly explain the benefits of QFD.(Nov/Dec 2009) 17. Explain the procedure to construct House of Quality.(16) (Nov/Dec 2009,Apr/May 2011,Apr/May2014) 18. What are the objectives of TPM? Explain the five pillars of TPM.(16)(Apr/May 2013,Apr/May2014)) 19. Explain Taguchi s loss function and the evalution method of loss development by him.(apr/may 2013) 20. Explain the various types of cost contributing to the cost quality. Give examples for each.(apr/may 2015) 21. Explain in detail about the structure of House of Quality.(Apr/May 2014) 22. Explain the stages involved in deploying TPM.(Apr/May 2014) UNIT V QUALITY SYSTEMS PART A (2 MARKS) 1. What is the need for the quality(iso 9000) system in an organization and its uses?(apr/may 2008,Nov/Dec 2008,May/June 2013,Apr/May 2014) 2. What is ISO 9000:2000 and its standards?(nov/dec 2005,Apr/May 2015,Nov/Dec 2015) 3. Name the ISO series of standards and its objectives.(nov/dec 2009,May/June 2012,May/June 2013) 4. What are the elements of quality systems?(may/june 2009,Nov/Dec 2011,May/June 2015) 5. What is equivalent Indian standard for ISO:8402?(May/June 2005) 6. List the documents required for QS9000.(Apr/May 2014) 7. What is the need and benefits for documentation& documentation pyramid?(may/june 2006, Nov/Dec 2009,Nov/Dec 2011) 8. Define quality audit and what its uses.(may/june 2009,Nov/Dec 2005,May/June 2012) 9. What is the third party audit?(nov/dec 2010) 10. Explain about NCR.(Apr/May 2008,Nov/Dec 2008) 11. Mention any two organizational benefits of QS 9000.(Nov/Dec 2008) 12. What are the general requirements of QMS?(Nov/Dec 2011) 9

10 13. List out the various product evaluation standards of ISO (Nov/Dec 2010) 14. What is EMS?(Nov/Dec 2014,Nov/Dec 2014) 15. Compare QS9000 and TS16949.(Apr/May 2015) 16. What is an environmental objective? (May/June 2009,Apr/May 2011) 17. What is meant by environmental policy?(may/june 2009,Apr/May 2011) 18. What are the main elements of ISO standards?(may/june 2006,May/June 2012,Nov/Dec 2014) 19. Differentiate between TS and standards.(nov/dec 2007,May/June 2015) 20. What are the concepts of iso 14000?(Nov/Dec 2006) 21. Draw the model of process based quality management system given in ISO 9001:2000.(Nov/Dec 2007) 22. Draw the documentation pyramid.(nov/dec 2011) 23. Differentiate between ISO 9000 and QS 9000.(Nov/Dec 2012) 24. What is QS 9000?(Nov/Dec 2014) 25. Specify the objectives of quality policy.(may/june 2013) 26. What is internal quality and external quality audit?(nov/dec 2013) 27. What are benefits of ISO 9000 certification?(nov/dec 2013) PART B 1. Define quality system and explain the evolution of ISO 9000.(16)(May/June 2005,Apr/May 2014(10)Nov/Dec 2014Nov/Dec 20115) 2. What are objectives of ISO 9000?(Nov/Dec 2006) 3. Describe the elements of ISO 9000:2000 quality system.(16)(may/june 2005,Nov/Dec 2006,Apr/May 2008,May/June 2012,Nov/Dec 2012,Nov/Dec 2013,May/June 2014,May/June 2015,Nov/Dec 2014) 4. Explain the steps followed to get ISO 9000 certification for an educational institution.(may/june 2005) 5. Explain the steps to be followed in implementing quality system ISO 9001:2000.(16)(May/June 2006,Nov/Dec 2012,Nov/Dec 2013) 6. What is the registration process of ISO 9000? What questions will the auditors might ask?(6)(apr/may 2011,Nov/Dec 2006) 7. Explain the documentation process in ISO 9000:2000 system. (8)(Apr/May 2008,Nov/Dec 2008) 8. Explain the need for documentation and documents to be prepared for QMS.(10)(Apr/May 2011,Nov/Dec 2010,Apr/May 2015) 9. What are the elements of ISO 9000 quality system? Explain how, Quality systems are implemented documented and audited?(nov/dec 2008) 10

11 10. Consider a company involved in testing the strengths of components.currently 50 are working in the company. Explain briefly the steps that the company should take to implement ISO 9001:2000 based quality system and obtain the certifying agency.(nov/dec 2007) 11. Explain how quality audit should be conducted.(may/june 2009,Nov/Dec 2009) 12. Contrast between internal and external audit.(may/june 2006) 13. Explain the concepts of ISO (Nov/Dec 2009) 14. Explain the major elements,requirements&benefits of environmental management systems.(16)(may/june 2009,Apr/May 2014)) 15. Discuss in detail the elements of ISO What are the benefitsof ISO 14000? (16)(Nov/Dec 2010,Nov/Dec 2013,(6)Nov/Dec 2014,Apr/May 2015,Nov/Dec 2014) 16. What are the requirements of ISO Explain briefly?(8)(may/june 2006,May/June 2013) 17. Enumerate any eight key organization benefits achieve on implementing ISO based system. (Nov/Dec 2007) 18. Explain ISO with an industrial application.(may/june 2015) 19. Explain the benefits of EMS.(8)(Nov/Dec 2011) 20. Discuss the quality auditing in detail.(8)(apr/may 2008,Nov/Dec 2011,May/June 2015,Apr/May 2011,May/June 2013) 21. Discuss the implementation of TQM with a case study from the manufacturing industry.(16) (Nov/Dec 2011,May/June 2013) 22. Discuss the need for standardization procedures for quality assurance. Explain the requirements of ISO system of documentations.(may/june 2012) 23. Differentiate between ISO 9000 and QS List the benefits that a firm would enjoy by implementing these series of quality documentation procedures.(may/june 2012,May/June 2013) 24. What are the gains realized by a company with the TQM implementation.(nov/dec 2012) 25. What methodology would you suggest to implement TQM in an automobile manufacturing company?(nov/dec 2012) 26. What is QS 9000? Explain the signification.(nov/dec 2013) 27. Explain about major elements of environmental management system.(8)(may/june 2014, Apr/May 2011) 28. Explain the features of ISO and procedure to obtain ISO (Nov/Dec 2013,May/June2015) 11