JOB PROFILE. A. Post Information. Senior Manager: Operations. Programmes Support Division. Head Office - Johannesburg. Job Profile Verification

Transcription

1 JOB PROFILE A. Post Information Post Title Component Location Post Reports To Senior Manager: Operations Programmes Support Division Head Office - Johannesburg Chief Operations Officer Job Profile Verification Profile Verified By: Ms Lindiwe Khumalo (COO) Date Verified: Job Profile Validation Profile Validated By: Kayum Ahmed (CEO) Date Validated: Job Evaluation Outcome Confirmed Grade: Date Graded: 1

2 B. Job Purpose Brief statement outlining the overall purpose/reason for existence of the post (one or two sentences). To provide support to the COO in managing and overseeing the effective implementation of all the Commission s operational programmes at national and provincial level. To liaise with and provide support to provincial offices in order to ensure effective delivery by and efficient functioning of provincial offices C. Position of the Post in the Organisation Structure diagram 2

3 Chief Operations Officer (Programme Support) Personal Assistant Head: Research Head: Legal Services Head: Human Rights Advocacy & Communication Provincial Manager (X9) Senior Manager: Operations Admin assistannt 3

4 D. Key Responsibilities List major activities and contribution to the organisation for which this post is held accountable Key Performance Areas (KPA) No. KPA Description 1. Strategic Support to the COO Activities (Linked to each of the KPAs) No. Activity Description 1.1 Coordinate and provide support in the preparation of the operations plan for the SAHRC Co-ordination supporting the COO in the conduct of monthly, quarterly and annual Operations Meetings with Senior Managers 1.3 Provide support to the COO in developing and/ or reviewing the operations manual for the SAHRC 1.4 Provide support to the COO in preparing consolidated monthly, quarterly and annual performance reports for the Division 1.5 Operational Planning managing and coordinating all Operational Planning Sessions bi-annually 2. Provide support in managing the operations of the Legal Services, Research, PAIA and Advocacy and Communications programmes. 2.1 Provide support in the preparation of the programme plan (serves as input into the divisional operational plan) 2.2 Provide quality management support (the review of relevant substantive outputs produced by the programme). 2.3 Operational Reporting monitoring and tracking all monthly, quarterly and annual operational reports from the heads of programmes 2.4 Programme compliance monitoring and tracking programme compliance with legislative and process checklists and directives 2.5 Provide support and tracking in ensuring effective service delivery to Operations from Corporate Services, office of the CFO; Strategic Support and Governance and Head of Commissioners Programme. 4

5 3. Provide support in initiating, co-ordinating, leading and/or implementing the Operations Improvement Programme 3.1 Provide support in the identification of areas of improvement in consultation with provinces and business unit heads. 3.2 Develop, manage and track project plans and co-ordinate project teams for improvement projects. 3.3 Provide support and proposals to resolve systemic and ongoing challenges in the Operations area. 3.4 Ensure implementation of change initiatives to improve the functioning of the Operations area. 4. Provide support in managing the operations of the provincial offices. 4.1 Provide support in the preparation of the regional plans (serves as input into the divisional operational plan) 4.2 Provide quality management support (the review of relevant substantive outputs produced by the regions) 4.3 Operational Reporting monitoring and tracking all monthly, quarterly and annual operational reports from the respective provincial managers 4.4 Regional compliance monitoring and tracking compliance with legislative and process checklists and directives 4.5 Provide support and tracking in ensuring effective service delivery to Operations from Corporate Services, office of the CFO; Strategic Support and Governance and Head of Commissioners Programme. E. Advisory Responsibility Is it required from the post holder to give formal advice and engage with external stakeholders? Please indicate the type of advice given and to whom. To Whom Type of Advice/ Information Chief Operations Officer General advice on the management and effective functioning of the operations of the Commission Provincial Programmes Management Steering Committee (PPMSC) General advice on the management of the operations of the Commission 5

6 F. Accountability These fields are not compulsory and should only be completed if the fields are relevant to your post Number of staff directly managed Number of staff indirectly managed 0 0 Financial accountability None G. Inherent requirements of the Post The minimum qualifications, skills, knowledge, experience and behaviour that are required to perform the job competently. Skills/Knowledge/ Behaviour: Requirement Key competencies (This field requires a list of all skills, behaviour and attitude requirements) Type Operations management Financial management Planning Strategic capability and leadership Programme and project Management Problem solving and analysis People management and empowerment Communication& advocacy Change management (ability to drive and manage change across various functions) Service delivery innovation (ability to innovate and introduce new systems) Honesty and integrity Client orientation and customer focus Research and Research Management Legal Support (Advice, analysis, reporting, litigation) Stakeholder Management Monitoring, evaluation and reporting 6

7 Knowledge and education (This field requires a list of all knowledge requirements relevant to this post e.g. Knowledge of the Public Service Act.) Experience (Please list all relevant experience required for the post) Ability to deal with difficult people Systems thinking A BCom Law/ LLB or LLB or other relevant degree Masters Degree in Business Administration or other relevant area (optional) Knowledge and understanding of all relevant human rights legislation Knowledge of all relevant legislation, policies and procedures Knowledge of human rights theory and practices Knowledge of business management or operations management theory, processes, principles and practices Knowledge of research processes, principles and practices Knowledge of the PFMA and Treasury Regulations Knowledge and understanding of performance monitoring and evaluation Knowledge and understanding of project and programme management and implementation processes and practices Knowledge and understanding of communications and stakeholder management requirements and processes At least 5 years legal review/ legal practice experience in a senior management role Experience in an organisation similar to the Human Rights Commission would be an added advantage H. Career pathing Next higher position: What is required to progress: Chief Operations Officer Refer to job profile for requirements 7

8 I. Job profile agreement The Manager or his/her nominee reserves the right to make changes and alterations to this job profile as he/she deem reasonable, after due consultation with the post holder. We the undersigned agree that the content of the completed Job Profile gives an accurate outline and content of the Post. Title Name Employee Number Signature Date 8