Islamic Relief Academy

Transcription

1 Islamic Relief Academy International Training Manager Learning & Development department BASE LOCATION: REPORTING TO: LINE MANAGEMENT RESPONSIBILITIES: Birmingham UK Head of Learning & Development None Departmental purpose: Working in over 40 countries globally, Islamic Relief Worldwide has been established for over 30 years and has gained special experience and expertise to enable us to demonstrate much needed leadership in the aid sector. Having long-term perspectives in mind, in 2014 we made a strategic commitment to start a new phase within Islamic Relief Worldwide: Islamic Relief Academy. IR Academy has drawn upon the organisation s extensive experience of humanitarian aid, disaster relief and development work and harnessed its diverse knowledge base, skills and expertise, to provide a centre of excellence in the development of humanitarian sector professionals. IR Academy is envisioned to be a hub where humanitarian and development theories and practice are studied, examined and developed. As a centre to train our global workforce though our Learning & Development department, our mission is to build and improve capacity throughout the 43 countries of the Islamic Relief family. The L&D team regularly run courses and commission training delivered in the Academy and also travel internationally across the IR family to deliver training. At the same time we seek to make a significant contribution to the whole sector, by offering a credible Islamic perspective on emergency relief and development. Longer term, the aim is to develop future leaders in the aid sector, not only individuals but entire organisations and future generations. JOB PURPOSE: To ensure that learning needs in the overseas members of the IR family (both Partner offices and field offices) are identified and matched with appropriate, relevant and cost effective solutions to ensure staff have the knowledge and skills to perform effectively in their current and future roles through well designed learning programmes and talent management processes. This is mostly achieved through the provision of appropriate e-learning but also through face-to-face training, delivered either by Academy trainers, by in-country or in-region Academy Accredited trainers, by IR subject matter experts or by commissioned external consultants or by any mixture of these. The job involves learning needs analysis, course design and delivery, development and maintenance of the IR e-learning Portal, evaluation and reporting on a regular basis. Reports to: Head of Learning & Development Responsible for: no direct line management but responsible for L&D Champions and Academy Accredited Trainers employed in overseas IR offices

2 Head of Learning & Development L&D Champions & Academy Accredited Trainers (Partner/Field based) International Training Manager Learning & Development Partner Learning & Development Administrator Learning & Development Partner KEY WORKING RELATIONSHIPS To be the go-to person in L&D for training for the overseas IR family. Regular direct communication with nominated L&D contact persons in country offices to identify learning needs, backed up with liaison with the CEOs, COOs, CDs and HR Managers/Officers in country offices plus relevant RDCs and HoRs in IPD. As learning needs emerge, to liaise with the Head of L&D, with country offices and with IPD in order to prioritise. As a result of the above, when targeted design and delivery of learning initiatives for a country office is agreed, coordination of the required trainers. This can be any mix of Academy trainers, IR subject matter experts, in-country or in-region Academy Accredited Trainers or external consultants commissioned for the purpose. Coordination with L&D admin of the production of learning materials for the training. Building and maintaining the network of L&D contacts ( Champions ) in Partner and Field offices and build the network of Academy Accredited Trainers abroad. So that Academy Accredited Trainers can can deliver Academy courses, follow up with ToT for Academy courses, especially AMP, MDP and TTT. Maintaining the global network of Academy Accredited Trainers through regular updates and contact with them as a community of practice to engender of feeling of belonging to the global Academy L&D family Regular contact with external providers to negotiate training provision within remit of the role Along with the rest of the L&D team, to contribute to identifying UK learning needs, formulating the L&D training plan and delivering UK-based courses Along with the rest of the L&D team, to act as an L&D Business Partner for specified IR Divisions/Departments and develop sound working relationships with them. Regular contact with other INGOs to support good practice internationally Regular contact with key staff from other INGOs to promote our products internationally

3 SCOPE AND LIMITS OF AUTHORITY Scope of the Role: Reporting to the Head of Learning & Development, the International Training Manager has responsibility for the development and implementation of an International Training Plan. This will include: identifying learning needs across IR field and partner offices; if required, designing or commissioning appropriate learning initiatives; managing learning related projects; coordinating trainers to deliver training; and promoting the Learning & Development function internationally. This role will not be dedicated exclusively to international training. Learning & Development is a small team that necessitates flexibility and cross-support. This means that, on the one hand, the role holder will call upon Academy trainers to deliver overseas training but, on the other hand, the International Training Manager will be called upon to deliver courses in the Academy, in the UK and anywhere else required. The role has no direct budget or line management responsibility, but will be required to operate within the limits of the agreed annual budget for international training and for e- learning. The role will also be expected to input into budgetary and line management decisions as deemed appropriate. Any decisions for learning initiatives are referred to the Head of Learning & Development but this role has the autonomy to design and develop the initiatives and to plan their own work. Responsibility for Resources: Has responsibility for Learning & Development resources within own remit. KEY ACCOUNTABILITIES The job holder is accountable for fulfilling his or her role and responsibilities in line with Islamic values and principles of fairness, humanity, honesty, respect and fair treatment of his/her colleagues and staff. 1. Carry out and assist with learning needs assessments (LNAs) Regularly liaise with the L&D Champion in each Partner and Field Office to assess levels of learning need, reinforced if necessary with liaison with the relevant CEO/CD and/or HR Manager/Officer This is to be backed up with liaison with IPD, especially the relevant RDC and/or HoR, to identify individual, group and organisational learning and training needs in country offices using a variety of methods Working as part of the L&D team, contribute to the process for identifying learning needs in the UK offices 2. Design, develop, deliver and evaluate training interventions In conjunction with the Head of L&D, prioritise international learning interventions in line with identified needs from across country offices and IPD In conjunction with the Head of L&D, select the most appropriate trainers for delivery of each learning intervention

4 Along with other members of the L&D team, deliver training internationally as required by the Head of L&D, possibly co-tutoring with other trainers (see above) Work in partnership with country-based L&D Champions and/or Accredited Trainers and with IPD to ensure that all international interventions are managed effectively Produce training and promotional material as required When required, assist L&D Champions and/or Accredited Trainers in Partner and Field Offices to design, deliver and evaluate their own learning interventions Ensure that learning interventions are evaluated as being cost-effective in meeting identified learning needs As Lead Officer, take responsibility for the updating and improvement of particular L&D courses Working as part of the L&D team, design, develop and deliver training that addresses UK-based IR needs and also learning needs in the broader humanitarian sector, possibly co-tutoring with other trainers (see above) Mutually, as part of the L&D team, take responsibility for contribution to L&D administration requirements 3. Manage the IR e-learning portal Maintenance and development of e-learning for IR employees worldwide with the IR Portal as a one stop shop for learning solutions, including: o management of E-Cornell o reporting of staff attendance as and when necessary o ensuring new starter account creation/enrolment o ensuring course calendar maintenance (on extranet, portal and notice board) o managing the streaming of content to overseas offices Manage the e-learning portal to ensure equitable and extensive engagement in e- learning courses internationally Produce quarterly progress reports for the Head of Learning & Development Procure, commission or develop e-learning products for international use as required to meet identified needs 4. Oversee and assist in the development of Islamic Relief s international induction/on-boarding procedure Take responsibility for the online induction e-learning for new starters overseas and maintain and update/improve it as required Build the capacity of managers internationally so that their in-country induction/onboarding is effective and is constantly improving When senior managers from overseas offices require UK-based induction, arrange the training and visits as appropriate 5. Design, develop and disseminate L&D policies and procedures Working as part of the L&D team, develop appropriate strategies, policies, procedures and associated toolkits for UK and international implementation.

5 Support country offices in techniques and advice for implementing L&D policies and procedures. Assist L&D Champions based in Partner and Field Offices in developing appropriate strategies, policies and procedures to meet local need 6. Promote and champion the work of the L&D team and the Academy Coordinate and promote all courses internationally to encourage staff to take up learning opportunities As and when required by the Head of L&D, travel to the Field and Partner offices Internationally promote the Academy s products in the Humanitarian sector Build and maintain relationships with peer organisations including visiting and hosting meetings to improve these relations Take part in any cross-organisational groups which are appropriate to the job role 7. Contribute Technical Expertise Maintain and extend own personal and professional development through structured and unstructured learning. 8. Any other duty assigned as per requirement of the Head of L&D and the IR Academy. PERSON SPECIFICATION It is essential that the post holder shows a good understanding and sympathy with the Islamic values and principles as well as commitment to Islamic Relief Worldwide s vision and mission. Essential: Knowledge, Skills and Qualifications Knowledge and experience in the principles and methods for training design, practical instructional and facilitation of both small and large groups and the measurement and evaluation of learning intervention effects Proven understanding of how people learn and the barriers to peoples learning Proven ability to assess both group and individual needs Demonstrable ability to provide quality engaging presentations Ability to organise; prioritise and work efficiently under pressure and subject to changing priorities; proven experience in managing multiple projects, meeting deadlines, and using judgment and initiative in problem resolution Excellent communication and interpersonal skills Excellent written and spoken English Has good working knowledge of Arabic

6 Excellent levels of computer literacy in Office software, together with an ability to learn new applications quickly A professional or academic qualification in training/teaching or related field Ability to respond to a dynamic and changing environment Proven ability and experience in analysing data which enables sound conclusion and recommendations to be drawn Demonstrates the flexibility and energy that is required for a high level of selfmanagement and awareness Experience Experience of successfully developing and running learning interventions and sessions that are proven to be effective Previous experience in projects within humanitarian and development sector Understanding and experience in facilitating learning amongst different cultures Proven record of excellent people and interpersonal skills with strong communication skills at individual and group levels Practical experience of managing people (including remote or virtual teams) Personal Qualities Must be willing and able to travel in UK and to fly internationally Aptitude for quickly grasping new technical concepts Proven people skills (i.e. well-developed interpersonal skills) Desirable: Knowledge and experience of training at a field office level Experience in a field office and/or humanitarian programmes Understanding of international humanitarian standards such as CHS, SPHERE etc Has good working knowledge of French Has designed and delivered courses in one or both of the above languages Signed by: (Direct Line Manager) Signed by: (Divisional Director

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