IT Turning Point. Winter Courses Courses to Create Turning Points... Turning Points in IT use and understanding

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1 IT Turning Point Winter Courses 2017 Courses to Create Turning Points... What's inside? Turning Points in IT use and understanding Turning Points in Project Management (NEW) Turning Points in Management and Professional Training Turning Points in Certification in Purchasing and Supply Turning Points in Quality ISO9001:2015, Kaizen & Mind mapping Turning Points in First Aid and health and Safety (NEW) Turning Points in Effective HR, Plus lots more! Skills Assessments

2 Page 2 Welcome to our Winter Brochure, helping you Step-up into 2017 IT Turning Point is a training company with a difference. We are here for you and your needs. We are set up for the very purpose to help you change the way you operate and do things, in such a way that your business or organisation will benefit for years to come. Our course offerings have been developed over years of dealing with clients who had very specific needs and concerns and we came to their rescue. Whether it s IT Training, Management Training, CIPS qualifications or even hardware, Internet connection, or ISO9001 and we are your one stop shop. We work with various people within organisations, from training managers to engineering and production managers to help them Create Turning Points in what they do. This brochure shows you some of the courses we offer and lets you know we are here for you. At our first meeting, where we like to get to know what you do and how you operate, we will then hopefully become your training partner, so you can rely on us to deliver a standard of training and consultancy that means clients come back again and even tell associates about us and so the business spreads and training needs are delivered. We have been working with a range of new Associates who want to affiliate with us. So, watch this space for more information and don t forget to follow us on Twitter, Facebook, LinkedIn, Google+ and now you can follow our Techie blog site as well. Scan me! Go on, you know you want to.

3 IT Turning Point Page 3 Contents Welcome Page 2 Contents & techblog Page 3 Turning Points in IT Training & MS SharePoint Page 4-5 Turning Points in Management and Professional Training Page 6-7 Turning Points of Project Management (NEW) Page 8-9 Certification in Purchasing and Supply (CIPS) Page Turning Points in Effective HR Page Turning Points in First Aid & Health and Safety (NEW) Page Turning Points in Quality Systems & Management ISO9001:2015 Page Skills Assessments Page 18 What our Client s Say... Page 19 Contact Details Page 20 IT Tech Point Check out our technical blog. We look at all things tech, plus much more. We have guest bloggers and useful info. Click the link and subscribe to keep up to date.

4 Page 4 Turning Points in IT Training... From basic to advanced Welcome to the Autumn/Winter brochure of IT Turning Point s course offerings. We are developing courses and making new associations every day, so if the course you want isn t here get in touch and we may offer it or know someone who can. This section is looking at IT training from very basic to advanced covering various versions of Microsoft Office. Tailored to suit your needs Here at IT Turning Point we deliver a range of courses that we are proud of. These courses have been developed over years by listening to our customers and creating the course that met their needs. However, we are always looking at new courses and ways of improving existing ones. Our Goal Our Goal is an easy one. We want the attendees of our courses to leave feeling that the training or consultancy they have had can be implemented at their place of work, and change the way they do things. In fact create a Turning Point for them, and make their work not necessarily easier but certainly more productive. We would like them to tell others of how they have changed what they do, and that their understanding is now improved, so that the news spreads and we get further business, and they get better results in their workplace.

5 IT Turning Point Page 5 Course list Microsoft Office Training Turning Points In Microsoft Excel up to office 2013 Advanced Turning Points in Microsoft Excel 2013 Turning Points in Microsoft Word 2013 Turning Points in Microsoft PowerPoint 2013 Office Upgrade Training (tailored for you) Microsoft SharePoint Training Turning Points in Microsoft SharePoint (Full Admin) Turning Points in Microsoft SharePoint (Power User) Turning Points in Microsoft SharePoint (End User) Project Management Training Introduction to Project Management Microsoft Project Essentials Project 2010/13 Turning Points in Microsoft Project 2010/13 Microsoft Project Tasks Workshop 2010/13 Microsoft Project Resources Workshop 2010/13 Microsoft Project Plan Assistance (MPPA) Basic Computer Understanding Turning Points in Basic Computer Use Open Source Training Open Source as a desktop and server alternative Open Office usage Open Source Image packages 2 days 2 days TBA 4 days 2 days 2 days 2 days 1/2 day 1/2 day TBA 2 days TBA TBA TBA

6 Page Page 6 Turning Points in Management and Professional Development... Management and Professional Development It s true to say that every organisation is faced with challenges these days, and that every individual needs to raise performance to meet these challenges. However, this won t happen by chance. People need to develop the right skills and competencies to be able to communicate effectively, lead teams, manage performance, be productive, influence others, win customers etc. Properly targeted, well designed training will make this happen and that s what we specialise in. We have enhanced our Customer Service section due to customer demand. Tailored to suit your needs We will take time to get to know you and your organisation so that we can produce tailored training solutions that will bring the desired results. Opposite, is a list of course topics, which is by no means everything we can do. If you don t see what you are looking for, please get in contact,and we will either design a bespoke course for you, or try to source the training from elsewhere. Our Goal Similar to our goal for IT courses, we want participants on Management & Personal Development courses to leave with skills that they can implement immediately back in the workplace. We are committed to the highest standards of quality and customer service, proud of our reputation, and the links we have built up with a wide range of clients in private, public and education sectors.

7 IT Turning Point Page IT Turning Point Page 7 Course list Management and HR Skills Appraisal Interviewing Chairing & Participating at Meetings Essential Skills for Managers Interviewing Skills Recruitment & Selection (including legal aspects) Team Building People Management Skills Supervisory Skills Personal Development Assertiveness & Confidence Building Business Writing Communication & Interpersonal Skills Dealing with Difficult People Effective Brainstorming Influencing & Negotiation Skills Presentation Skills Report Writing Speed Reading Speed Writing Time Management Mind Mapping Trainer Training Train the Trainer Being an Effective Facilitator Coaching Skills Customer Service Customer Service Dealing with Difficult Customers Reception & Telephone Skills 2 days 2 days 1 or 2 days 2, 3 or 4 days

8 Page 8 Turning Points in Project Management From basic to advanced Welcome to the Spring/ Summer brochure of IT Turning Point s course offerings. We are developing courses and making new associations every day, so if the course you want isn t here get in touch and we may offer it or know someone who can. This new section is looking at all things Project Management Related. We offer a range of training days and are now offering MPPA and Setup and Maintenance options for physical projects you may be running or even just considering. Ask us in for advice and training where needed. Tailored to suit your needs Here at IT Turning Point we deliver a range of courses that we are proud of. These courses have been developed over years by listening to our customers and creating the course that met their needs. However, we are always looking at new courses and ways of improving existing ones. Our Goal Our Goal is an easy one. We want the attendees of our courses to leave feeling that the training or consultancy they have had can be implemented at their place of work, and change the way they do things. In fact create a turning point for them, and make their work not necessarily easier but certainly more productive. We would like them to tell others of how they have changed what they do, and that their understanding is now improved, so that the news spreads and we get further business, and they get better results in their workplace.

9 IT Turning Point Page 9 Course list Project Management Training Introduction to Project Management (Course) Introduction to Project Management seminar Microsoft Project Essentials Project 2010/13 Turning Points in Microsoft Project 2010/13 Microsoft Project Tasks Workshop 2010/13 Microsoft Project Resources Workshop 2010/13 2 days 1/2 day 2 days 1/2 day 1/2 day Microsoft Project Plan Assistance (MPPA) We have found that some clients would like additional support at their premises to enable them to build an effective project plan. Particularly a plan that is needed in a hurry. With this in mind let us ask you the following questions: - Do you need a Project plan built professionally? Do you need an existing programme looked at to see why it won t work correctly? Are you struggling to get MS Project to do what you want? Has a client asked for the project as a project plan and you don t know where to start? If you answered yes to any of these questions then we are here to help. Project Management Packages Talk to us about our Project Management Package rates. We offer comprehensive training packages across the range from Introduction through effective use of MS Project and MS Office Suite to enable professional documentation and communication at all levels.

10 Page 10 Contact us: - admin@itturningpoint.com Certification in Purchasing and Supply... Turning Points in CIPS training The course provides an educational route for candidates working in purchasing and supply, who wish to gain a professional qualification using up-to-date study materials from the Institute. Bespoke tuition will be delivered on site. This will take account of the need for employees, to minimise travelling to study centres, whilst receiving excellent tuition geared specifically towards each subject as they progress through their qualification. What we offer and how We offer the levels of CIPS as described opposite, and cover all the topics necessary for the candidate to feel they have tackled the course in a structured manner. The course is designed to cover the relevant topics prior to the main professional exams which take place in May and November of each year. The candidate will have the necessary material, and will work through topics in their own time as well as tutorials and workshops being provided. We try and deliver at client premises, but we have the flexibility to offer other methods and the use of other facilities. Our Goal Similar to our goal for IT courses, we want participants on the CIPS courses to leave with skills that they can implement at the workplace immediately. We are committed to the highest standards of quality and customer service, and are proud of our reputation and the links we have built up with a wide range of clients in the private, public and education sectors

11 IT Turning Point Page 11 IT Turning Point Page 11 Course list CIPS Level 3 Certification in Purchasing and Supply Understanding the Purchasing Environment Purchasing Operations Client and Supplier Relationships Securing supply Purchasing in Action (this is an integrative subject) CIPS Level 4 Foundation Diploma Effective Negotiations in Purchasing and Supply Developing Contracts in Purchasing and Supply Measuring Purchasing Performance Managing Purchasing and Supply Relationships Purchasing Contexts CIPS Level 5 Advanced Diploma Management in the Purchasing Function (core unit) Risk Management and Supply Chain Vulnerability (core unit) Improving Supply Chain Performance (core unit) Marketing for Purchasers (optional unit) Storage and Distribution (optional unit) Operations Management in the Supply Chain (optional unit) The Machinery of Government (optional unit for Public Sector candidates) Contracting in the Public Sector (optional unit for Public Sector candidates) Sustainable Procurement (optional unit) CIPS Level 6 Graduate Diploma Leading and Influencing in Purchasing (core unit) Strategic Supply Chain Management (core unit) Supply Chain Management in Practice Case Study (core unit) Legal Aspects in Purchasing and Supply (optional unit) Advanced Project Management (optional unit) Finance for Purchasers (optional unit) Strategic Public Sector programme management Public Sector stakeholders and governance

12 Page 12 Turning Points in Effective HR. Half day Workshops and Full day Courses It s true to say that every organisation is faced with challenges these days, and that every HR Department needs to raise performance to meet those challenges. However, this won t happen by chance. Legislation and employee terms and conditions are changing faster than most HR departments can handle them. With this in mind, our professional delivery of key issues that we have been asked for will help you keep up to speed, and ahead of the game in many cases. Tailored to suit your needs We will take time to get to know you and your organisation so that we can produce tailored training solutions that will bring the desired results. Opposite is a list of workshop and course topics, which is by no means everything we can do. If you don t see what you are looking for, please get in contact and we will either design a bespoke course for you, or try to source the training from elsewhere. Our Goal Similar to our goal for all our courses, we want participants on HR workshops and courses to leave with skills that they can implement immediately back in the workplace. We are committed to the highest standards of quality and customer service, proud of our reputation and the links we have built up with a wide range of clients in private, public and educa- tion sectors.

13 Page 13 Workshop & Course list Putting together the pieces of a great HR Department Half day Workshops Dismissing Employees for non Disciplinary Issues Is your Business Family Friendly? Dealing with Social Media. Full Day Courses How to stay away from employment tribunal 1 (Avoiding Unfair Dismissal Claims) How to stay away from employment tribunal 2 (Avoiding Discrimination Claims) Taking on employees (Recruitment/Changes to T & C s/contracts)

14 Page 14 Turning Points in First Aid & Health and Safety Half day Workshops and Full day Courses It is essential that all organisations have a trained First Aid person, and that this person needs to keep their qualification up to date. So here at IT Turning Point we have added in this training, and we intend to start with the common courses we are being asked for, and then add in others as they are needed. So don't look anywhere else, we want to help you Create those Turning Points in First Aid and Manual Handling. Tailored to suit your needs We will take time to get to know you and your organisation so that we can produce tailored training solutions that will bring the desired results. Opposite is a list of workshop and course topics, which is by no means everything we can do. If you don t see what you are looking for, please get in contact and we will either design a bespoke course for you, or try to source the training from elsewhere. Our Goal Similar to our goal for all our courses, we want participants on First Aid and Handling workshops and courses to leave with skills that they can implement immediately back in the workplace. We are committed to the highest standards of quality and customer service, proud of our reputation and the links we have built up with a wide range of clients in private, public and education sectors.

15 Page 15 Workshop & Course list First Aid Training First Aid at Work Course 3 days Emergency First Aid at Work First Aid Requalification Course 2 days First Aid Annual Refresher course 1/2 day Driver CPC First Aid Manual Handling Manual Handling Course

16 Page 16 Turning Points in Quality Systems and Management courses to 5 day courses standards. The management of systems and organisations has been changing rapidly over the last 10 years. Pressures are different, quality and standards are sometimes harder to achieve. We have been listening to our clients and have put together a range of courses that cover the main aspects of getting it right. We are able to put processes and procedures in place that not only change things for the better, but help achieve those ever elusive targets and Tailored to suit your needs We will take time to get to know you and your organisation, so that we can produce tailored training solutions that will bring the desired results. Opposite is a list of workshop and course topics, which is by no means everything we can do. If you don t see what you are looking for, please get in contact, and we will either design a bespoke course for you, or try to source the training from elsewhere. Our Goal Similar to our goal for all our courses, we want participants on Quality and procedures workshops and training courses to leave with skills that they can implement immediately back in the workplace. We are committed to the highest standards of quality and customer service, proud of our reputation and the links we have built up with a wide range of clients in private, public and education sectors. Ask us About ISO14001:2015

17 IT Turning Point Page 17 Course list 5S Workplace Organisation A foundation of lean practices, 5S can also be of great benefit to any organisation simply implemented on its own. 5S Workplace Organisation Overview for managers Create a Culture of Innovation for business growth Learn how to create a culture of innovation and look at new ways to grow your business. Introduction to ISO9001:2015 Allow your team to understand ISO9001 and discuss it confidently with your customers. Internal Quality Auditing ISO9001:2015 Comply with ISO9001 requirements by training your team to have the ability to monitor your own systems in this interactive session. 5 days Kaizen Japanese for continuous improvement or change for the best, Kaizen is one of the fundamentals of Lean practices.

18 Page 18 Skills Assessments Psychometric Assessments We are now associated with a licensed practitioner of a leading provider of psychometric people assessments and skills testing, and we can now offer a wide range of these tools. The assessments can be used to add extra value, and improve performance at different stages in your business such as: 1 Recruitment In addition to the skills, experience and qualifications required, does the candidate have the behaviour characteristics required to be successful in this job, and fit into the team and company culture? 2. Management Knowing what motivates each member of staff, what their preferred communication style is, and how they prefer to be managed can make it much easier to get improved performance from your staff. 3. Re-organisation These assessments can help you benchmark the posts in the organisation and determine what good looks like (high performance). You can then look at the profiles of staff against these. This will highlight areas where staff are perhaps in the wrong jobs or need further development. Knowing how staff work, what motivates them, what their preferred communication style and style of being managed is, can help you work out the best make up of teams for maximum productivity and minimum disputes. Team audits can be conducted to see how the members of team work together (or not) and develop solutions to these issues. 4 Staff Development Knowing what strengths your staff have in what areas, allows you to work with them to determine what development they need. Do they have the necessary Emotional Intelligence and Leadership skills to be successful in the new Manager s role, or do they need some support with this? How quickly do they process new information?

19 Page 19 What our Client s Say... Testimonials We recently commissioned IT Turning Point to deliver a 2 day training workshop on MS Project 2013 for our construction management team. Delivered by Ian Thomson, it was a thoroughly enjoyable and informative experience. Ian s enthusiasm and knowledge of the subject was clear throughout and his presenting style kept us all engaged. Highly recommended and will look to use on future IT training requirements Scott Hadden Chairman, Hadden Construction Limited Sometimes, when a trainer collects feedback, the enthusiasm recorded on the form doesn t necessarily reflect what is said outside the room after the event. That doesn t apply here everyone is very positive about the training delivered by Ian: the quality of the content, course materials, and the tutor. The Excel training was practical, pitched at exactly the right level, and colleagues have been able to take it straight back and apply it, finding quicker and better ways of doing things. David Lowrie Head of Operational Management Office of the Scottish Information Commissioner

20 The Home of Turning Points and Pivot Points IT Turning Point 13 Mossbank Cowdenbeath Fife Scotland KY4 9RT Phone: Web: