GAL ANS L.L.C. Proprietary. Training Centre

Transcription

1 GAL ANS L.L.C. Proprietary Training Centre

2 Kaj Christensen Head of Training GAL ANS Training Centre in U.A.E since 2010 Air Traffic Controller since 1979 Involved in training since 1982 Worked in Denmark, Saudi Arabia, Oman and United Arab Emirates Trained ATC staff from Macedonia, Denmark, Saudi Arabia, Oman, UAE, Lebanon, Seychelles, Yemen ICAO Instructor, Course Designer

3 PRESENTATION GAL ANS TRAINING CENTRE GAL ANS Training Centre, Al Ain, UAE Approved by UAE GCAA as ATO ICAO Regional Training Centre for ANS More than 90 ab initio students/year Total of more than 300 course participants/year 12 ATC instructors 5 English teachers 13 Pseudo Pilots 1 3

4 DELHI SYMPOSIUM 2015 Post-Training Performance Evaluation and Return on Investment in Training 2 4

5 ATC TRAINING REFRESHER EMERGENCY CONTINUATION CONVERSION Progression of ATC Training OJTI EXAMINER SUPERVISOR INSTRUCTOR (CLASS ROOM UNIT TRAINING OFFICER TRM CISM CONTINUATION TRAINING DEVELOPMENT TRAINING ATCO LICENCE, UNIT TRAINING OJT ATC Rating OJT Permit INITIAL TRAINING Basic and Rating 5 3

6 DELHI SYMPOSIUM 2015 Post-Training Performance Evaluation 4 6

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8 POST-TRAINING PERFORMANCE EVALUATION Post-Training Performance Evaluation different depending on the job; Sales Agents Check-in Agents Cabin Crew Pilots Technicians ANS/ATC Staff 6 8

9 POST-TRAINING PERFORMANCE EVALUATION Evaluation of trainees progress is an assessment of Increased Knowledge Acquired Skills Changes in Attitudes Indications of interest Acceptance of training given K S A 7 9

10 POST-TRAINING PERFORMANCE EVALUATION Impact on the trainees after training Subsequent modified behavior on the job Are changes positive? Is the efficiency improved Is the production higher? Are the employees more satisfied? Have objectives for the training been achieved? 108

11 POST-TRAINING PERFORMANCE EVALUATION REACTION LEARNING BEHAVIOUR RESULTS (level 1) (level 2) (level 3) (level 4) Kirkpatrick model 119

12 POST-TRAINING PERFORMANCE EVALUATION Different evaluations of Post-Training Performance for Air Traffic Controllers and Assistants DEVELOPMENT & CONTINUATION TRAINING INITIAL TRAINING On Job Training for Ab Initio trainees (and others) after their initial training courses Experienced controllers after their yearly courses or other training courses (development) 1210

13 POST-TRAINING PERFORMANCE EVALUATION Initial Training How to measure Post-Training Performance for trainees on OJT? Trainees reaction to training given (questionnaires) Reporting (sup/trainee) Testing 1311

14 POST-TRAINING PERFORMANCE EVALUATION OJT still a part of the Ab Initio training, but Performance after training courses can be measured during OJT A low performance of the trainee can be caused by Lack of organization of OJT (Unit issue) Lack of interest/motivation (Trainee/TC/Unit issue) Initial Training courses not up to standard (TC issue) 1412

15 POST-TRAINING PERFORMANCE EVALUATION DEVELOPMENT & CONTINUATION TRAINING Evaluation on Increased efficiency Affects on environment Reduced delay for operations Capacity of airports Reduced number of incident reports - SAFETY 1513

16 POST-TRAINING PERFORMANCE EVALUATION Results of Post-Training Performance evaluation Low Post-Training Performance may result in: Re-evaluation of training Re-training Operations staff taken out of roster SAFETY 1614

17 DELHI SYMPOSIUM 2015 Return on Investment (ROI) in Training For every dollar invested in training how many dollars do we get in return? 1715

18 RETURN ON INVESTMENT IN TRAINING Return on Investment in training has become more and more important Can be measured in performance Can be measured in monetary benefits Can be measured in SAFETY 1816

19 RETURN ON INVESTMENT IN TRAINING ROI calculations in ANS How many trainees were checked out? Efficiency estimated time to become fully effective in the job Cost of training programme 1917

20 A GOOD AND A NOT SO GOOD ROI IN TRAINING 7 YEARS OF TRAINING A-10 TRAINING 2018

21 POST TRAINING PERFORMANCE EVALUATION IS AN IMPORTANT PART OF CALCULATING RETURN OF INVESTMENT IN TRAINING 219

22 RETURN ON INVESTMENT IN TRAINING RETURN ON INVESTMENT IN TRAINING? CONCLUSION: PROCEDURE, PHRASEOLOGY AND SAFETY TRAINING MORE THAN RETURNED THE INVESTMENT IN TRAINING OH YES very much! PASSENGERS AND CREW B-757 PRICE USD 70 MILLION AVOIDANCE OF PHSYCOLOGICAL PROBLEMS FOR THOUSANDS OF PEOPLE INVOLVED 220

23 Thank You for listening 2321