TUI Group s holistic approach to Project Portfolio Management Armin Knapp Head of Group Project Controlling

Transcription

1 TUI Group s holistic approach to Project Portfolio Management Armin Knapp Head of Group Project Controlling

2 TUI Group overview: the world s number one tourism group 2

3 TUI Group overview: the world s number one tourism group 20 million customers from 31 source markets travel to 180 countries 2

4 TUI Group overview: the world s number one tourism group 20 million customers from 31 source markets travel to 180 countries FTSE 100 company Turnover 17.2bn * EBITA 1bn * 2 * based on FY 2015/16

5 TUI Group overview: the world s number one tourism group 20 million customers from 31 source markets 67,000 employees travel to 180 countries 300+ hotels FTSE 100 company Turnover 17.2bn * 14 cruise ships 1,600 travel shops EBITA 1bn * 2 * based on FY 2015/16

6 TUI s journey to holistic PPM Phase 1: Challenge & concept 3

7 TUI s journey to holistic PPM Phase 1: Challenge & concept Governance framework Inconsistency & PPM concept Initial customisation Training Roll-out advanced functionality Merger Tool decision Standard reports Transparency top projects 3

8 Phase 1: Challenge in early ? 3. 4

9 Phase 1: Challenge in early Various Tools 2.? 3. 4

10 Phase 1: Challenge in early Various Tools No Standards? 3. 4

11 Phase 1: Challenge in early Various Tools No Standards? 3. Lack of Transparency 4

12 Phase 1: Challenge in early 2015 Solution 1. Various Tools 2. No Standards 3. Lack of Transparency 4

13 Phase 1: Organisational framework 5

14 Phase 1: Organisational framework Group Project Controlling Team 5

15 Phase 1: Organisational framework Group Project Controlling Team Holistic PPM concept 5

16 Phase 1: Organisational framework Group Project Controlling Team Holistic PPM concept Governance framework & group-wide policies 5

17 Phase 1: Organisational framework Group Project Controlling Team Holistic PPM concept Governance framework & group-wide policies Maintenance & continuous development 5

18 Phase 1: Organisational framework Group Project Controlling Team Holistic PPM concept Governance framework & group-wide policies Maintenance & continuous development Super User train the trainer concept 5

19 Phase 1: Organisational framework Group Project Controlling Team Holistic PPM concept Governance framework & group-wide policies Maintenance & continuous development Super User train the trainer concept User base 5

20 Phase 1: Holistic PPM at TUI Group supported by daptiv 6

21 Phase 1: Holistic PPM at TUI Group supported by daptiv 6 Prioritising, managing, controlling and reporting of projects/portfolios from ideas through to realisation of benefits in order to support achievement of financial objectives.

22 Phase 1: Holistic PPM at TUI Group supported by daptiv 7 Prioritising, managing, controlling and reporting of projects/portfolios from ideas through to realisation of benefits in order to support achievement of financial objectives.

23 Phase 1: Holistic PPM at TUI Group supported by daptiv 8 Prioritising, managing, controlling and reporting of projects/portfolios from ideas through to realisation of benefits in order to support achievement of financial objectives.

24 Phase 1: Holistic PPM at TUI Group supported by daptiv 9 Prioritising, managing, controlling and reporting of projects/portfolios from ideas through to realisation of benefits in order to support achievement of financial objectives.

25 TUI s journey to holistic PPM Phase 2: Framework Minimum requirements 10

26 TUI s journey to holistic PPM Phase 2: Framework Minimum requirements Governance framework Inconsistency & PPM concept Initial customisation Training Roll-out advanced functionality Merger Tool decision Standard reports Transparency top projects 10

27 Phase 2: Framework Minimum requirements 11

28 Phase 2: Framework Minimum requirements Status Reporting Set up and customisation of daptiv PPM tool Standard reports one design Consistent group-wide calculation of RAGs Focus on projects costs and benefits Initial training of users and change process All projects > 1m to be reported in Daptiv TOP 50 report to Group Executive Board 11

29 Phase 2: Framework Minimum requirements Status Reporting Set up and customisation of daptiv PPM tool Standard reports one design Consistent group-wide calculation of RAGs Focus on projects costs and benefits Initial training of users and change process All projects > 1m to be reported in Daptiv TOP 50 report to Group Executive Board 11

30 Phase 2: Framework Minimum requirements Status Reporting Set up and customisation of daptiv PPM tool Standard reports one design Consistent group-wide calculation of RAGs Focus on projects costs and benefits Initial training of users and change process All projects > 1m to be reported in Daptiv TOP 50 report to Group Executive Board Group wide transparency and comparability through standardised reporting on projects! 11

31 Phase 2: Top 50 Summary List Report 12

32 Phase 2: Project Executive Summary Report (extract) 13

33 TUI s journey to holistic PPM Phase 3: Freedom Advanced functionality 14

34 TUI s journey to holistic PPM Phase 3: Freedom Advanced functionality Governance framework Inconsistency & PPM concept Initial customisation Training Roll-out advanced functionality Merger Tool decision Standard reports Transparency top projects 14

35 Phase 3: Freedom Step-by-step roll out of advanced functionality 15

36 Phase 3: Freedom Step-by-step roll out of advanced functionality Operational Project Management Portfolio Management Resource Management Time Tracking Benefit Tracking 15

37 Phase 3: Freedom Step-by-step roll out of advanced functionality Operational Project Management Portfolio Management Resource Management Time Tracking Benefit Tracking RECURRING PROCESS set-up & customisation create additional standard reports pilot in one market agree on common approach adjust solution roll-out to markets that want this advanced functionality (freedom) 15

38 Current status of implementation 16

39 Current status of implementation Group Project Controlling Team consisting of 4 people 16

40 Current status of implementation Group Project Controlling Team consisting of 4 people 41 Super Users in 24 business units / markets 16

41 Current status of implementation Group Project Controlling Team consisting of 4 people 41 Super Users in 24 business units / markets User base of 600 active users 16

42 Current status of implementation Group Project Controlling Team consisting of 4 people 41 Super Users in 24 business units / markets User base of 600 active users manage around 400 projects 16

43 Current status of implementation Group Project Controlling Team consisting of 4 people 41 Super Users in 24 business units / markets User base of 600 active users manage around 400 projects Full PPM functionality now rolled-out to one key market! 16

44 Key lessons learned 17

45 Key lessons learned Change Organise change process Top Management support Central team for roll-out & support 17

46 Key lessons learned Change Policy Organise change process Top Management support Central team for roll-out & support Freedom within a framework Customise only when needed Guidelines & Standards Workers council agreements 17

47 Key lessons learned Change Policy Approach Organise change process Top Management support Central team for roll-out & support Freedom within a framework Customise only when needed Guidelines & Standards Workers council agreements Step-by-step approach (pilots) Train the trainer concept User engagement 17

48 Key lessons learned Change Policy Approach Organise change process Top Management support Central team for roll-out & support Freedom within a framework Customise only when needed Guidelines & Standards Workers council agreements Step-by-step approach (pilots) Train the trainer concept User engagement Only holistic approach delivers full benefit of PPM! 17

49 Thank you for your attention!