10-Step / 4-Phase Phase 3 and Steps 9 Manage Change, Culture, and Reward Structures KMT- 13

Transcription

1 10-Step / 4-Phase Phase 3 and Steps 9 Manage Change, Culture, and Reward Structures KMT- 13

2 Click on this Link or Slide for Article on Knowledge Exchanges Managing Knowledge for e-enterprise Performance ERP, EAI, EEAI, CRM, SCM, Workflows, BPR, Intelligent Agents, Best Practices Engineering Design Machine Focus In Control INTEGRATION OF DATA, ACTIVITIES & PROCESSES RADICAL DISCONTINUOUS CHANGE DESIGN FOR AGILITY, FLEXIBILITY AND ADAPTABILITY INFO-PROCESSING MODEL SENSE-MAKING MODEL KNOWLEDGE MANAGEMENT for e-business MODEL INNOVATION B2C, B2B, B2E, P2P and Beyond TIGHT SYSTEMS Optimization and Efficiencies KNOWLEDGE HARVESTING & EXPLOITATION LOOSE SYSTEMS Agility, Flexibility, and Adaptability KNOWLEDGE CREATION & RENEWAL Communities of Practice, Customers, Suppliers, Partners Emergence e-agility Focus Out of Control CREATIVE ABRASION & CREATIVE CONFLICT Source: Malhotra, Yogesh. Enabling Knowledge Exchanges For E-Business Communities. Information Strategy: The Executives Journal, v. 18 no 3 (Spring 2002) p Copyright 2002, Yogesh Malhotra, All Rights Reserved

3 Customer Driven Virtual Communities Supplier Coopetition in Business Ecosystems Human Capital as Key Enabler KNOWLEDGE PROCESS Knowledge Utilization Knowledge Creation FROM COMPLIANCE TO COMMITMENT External Controls for Compliance Stable and Predictable Business Environment Goals, Rewards, Penalties, Carrots, Sticks Self Controls for Commitment Trust, Vision, Motivation, Leadership, Empathy Wicked Business Environment Click on this hyperlink for Article on Knowledge Ecology

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11 As the Chief Knowledge Officer for the agency, the incumbent is responsible for ensuring that GSA employees have the right information at the right time in the right place. Knowledge lives in people, while data and information reside in computers. The CKO provides the leadership required to successfully transform GSA into a learning organization that is flexible, agile and open to change.

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17 The much commoner and well-established role of chief information officer, or CIO, although sometimes thought to be similar to that of CKO, is quite different. CIOs have distinct responsibilities - IT strategy, IT operations, and managing the IT function - and so far have not formally taken on the full range of knowledge management activities. Where a CKO exists, there is also likely to be a CIO, but the corollary is not true.

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