NC ACCOMMODATION SERVICES (SAQA ID NQF LEVEL 2)

Transcription

1 NC ACCOMMODATION SERVICES (SAQA ID NQF LEVEL 2) Programme Name: National Certificate Accommodation Services, NQF Level 2, SAQA 14110, 143 credits. Description: To enable candidates to perform room attendant duties. The programme brings together all aspects of housekeeping and basic supervision. This qualification will professionalise the industry and is applicable to all sectors, from small bed and breakfasts to large-scale hotels. Exit Level Outcomes: On completion of this qualification, the learner will be able to: Deal with customers Process incoming and outgoing telephone calls Display Cultural Awareness in dealing with Customers & Colleagues Maintain effective working relationships with other members of staff Perform basic calculations and communicate verbally and nonverbally Prepare beds and handle linen and bed coverings Service toilets and bathroom areas Service guest bedroom areas Clean floors and floor coverings Handle and store cleaning equipment and materials Handle and dispose of waste Maintain the housekeeping service Maintain a safe and secure working environment Describe the Sectors of the Hospitality, travel & Tourism Industries Conduct on-the-job coaching Develop self within the job role Source information about self employment opportunities Maintain customer satisfaction Maintain the receipt, storage and issue of goods Contribute to the identification of short term supply needs Maintain the cleaning programme for own area of responsibility ProServ South Africa 2011 Page 1 of 5

2 The training programme covers the following topics: Fundamental 7791 Core 7793 Fundamental Induct new staff to the workplace Plan, organise & monitor work in own area of responsibility Monitor and maintain health, safety and security Maintain a preventative maintenance programme Control and order stock Unit Std Title Credits Level Module 1 Display Cultural Awareness in dealing with customers & colleagues Describe layout, services and facilities of the organisation Maintain effective working relationships with other members of staff Core 7796 Maintain a secure working environment 1 3 Core 7799 Maintain a safe working environment 2 2 Fundamental 7800 Core 7801 Maintain health, hygiene and professional appearance 1 1 Describe the sectors of the hospitality, travel and tourism industries 2 2 Total: 12 Module 2 Fundamental 7789 Provide Customer Service 8 4 Fundamental 7790 Process incoming and outgoing telephone calls 3 3 Fundamental 7794 Communicate verbally 8 3 Fundamental 7822 Prepare written communication Elective 7663 Handle mail, messages and written communication Total: 23 Module 3 Core 7839 Maintain the receipt, storage and issue of goods 5 4 ProServ South Africa 2011 Page 2 of 5

3 Core 7844 Core 7846 Core 7866 Contribute to the identification of short term supply needs Maintain the cleaning programme for own area of responsibility Plan, organise & monitor work in own area of responsibility Core 7884 Control and order stock 4 5 unit standard 7858 Maintain Supply Levels 10 5 Total: 25 Module 4 Core 7602 Prepare beds and handle linen and bed coverings 2 2 Core 7603 Service toilet and bathroom areas 2 2 Core 7605 Service guest bedroom areas Core 7606 Clean floors and floor coverings Core 7608 Handle and store cleaning equipment and materials Core 7612 Handle and dispose of waste Core 7658 Maintain the housekeeping service 4 4 Total: 12 Module 5 Elective 7614 Service self-catering kitchen areas and equipment 2 2 Elective 7618 Provide an on-premise laundry service 3 2 Elective 7626 Clean and maintain public areas 2 2 Elective 7629 Service toilets and washrooms 2 2 Elective 7634 Provide a valet service 1 3 Elective 7700 Provide a collection and delivery service 2 2 Elective 7725 Provide a valet butler service 3 3 Elective 7698 Store and handle customer and establishment property ProServ South Africa 2011 Page 3 of 5

4 Elective 7636 Total: 16 Module 6 Provide a housekeeping service within designated area of work 3 3 Elective 7638 Maintain housekeeping supplies 3 3 Elective 7657 Maintain a clean linen supply 3 3 Elective 7782 Analyse a business and determine the way if functions Elective 7635 Control linen for external laundry Total: 13 Module 7 Fundamental 7812 Perform basic calculations Monitor customer satisfaction Core 7868 Monitor and maintain health, safety and security 4 5 Core 7869 Maintain a preventative maintenance programme Total: 13 Module 8 Elective 7813 Identify work opportunities 2 2 Elective 7815 Apply for a job or experience placement 2 3 Core 7818 Conduct on-the-job coaching 5 5 Core 7821 Develop self within the job role Core 7827 Source information about self employment opportunities Core 7860 Introduce new staff to the workplace Manage one's own development 7841 Plan staff training and development in own area of responsibility Total: ProServ South Africa 2011 Page 4 of 5

5 Elective OVERALL TOTAL: Provide First Aid (ext course-elective) 4 4 Italiced standards are "EXTRA" to qualification Structure of the learnership The learnership in Accommodation Services consists of: Classroom based learning On-the-job learning Coaching / Mentoring Assessment 40 days class room based 3 days Assessment Level 4 Credits 150 / Nominal Hours 80 Outcomes based training methodologies used experiential learning exercises, role plays, individual exercises. Target group Learners This certificate programme is suitable for non-employed or currently employed within a hospitality establishment. Non-employed candidates have the interest and acumen to work in the Accommodation Services arena. Employed candidates have the interest to further their skills and knowledge of Accommodation Services. Entry requirements It is assumed that a GEC certificate or equivalent has been obtained by the candidate at level 1; minimum Standard 8, Grade 10 Number of learners per classroom Maximum 15 Minimum 10 ProServ South Africa 2011 Page 5 of 5