GeekAbility Lead Educator

Transcription

1 GeekAbility Lead Educator A. POSITION SUMMARY Position Title: GeekAbility Lead Educator Team: GeekAbility Reporting to: Disability Services Manager Reports: 6 Status: Fulltime Location: Mandarin Street Salary: B PROGRAM OVERVIEW Woodville Alliance (WA) provides a wide-range of inclusive options for adults with disabilities, maximising people s social capital and local citizenship. We provide a diversity of service offerings which are co-designed with WA clients and their circle of support to ensure that every individual meets their expected outcomes. GeekAbility is an innovative social enterprise with a focus on digital literacy as we believe digital literacy is a major component of being a full and active citizen, enabling clients to access technology to interact with the world around them. Digital technology allows people to interact and communicate with family and friends and to gain meaningful employment in an increasingly digitalized world. GeekAbility is funded through revenue generation and National Disability Insurance Scheme (NDIS) funding. C. JOB PURPOSE The Lead Educator will provide leadership and support to a group of Support Staff and Employment Educators to deliver individualized Personal Development Plans to participants in receipt of an NDIS Plan. GeekAbility operates within a social enterprise framework and intends to sell goods and services in the open market enabling the participants to learn skills within a real workplace environment. This position is responsible for managing all aspects of NDIS support planning and risk management of disability support needs. The lead educator will be required to develop strong links with key stakeholders including local schools, transition teachers and local businesses. You will support clients to build their capacity to access the employment market through a well-structured program. An interest or understanding of digital platforms and technology would be advantageous. This area has seven key areas of responsibility 1. Strategy 2. Corporate Governance 3. Client and Market Focus 4. Financial Sustainability 5. People and Capability 6. Information and Knowledge Management 7. Quality Management and Improvement

2 D. RELATIONSHIPS In order to ensure best practice and quality service delivery is provided within the allocated funding this position must have well developed networks and relationships within the sector. These include but are not limited to: Executive Manager Disability Services WA Program Staff WA Disability Services Manager and Case Managers WA Corporate Services and HR Staff Case Conference stakeholders including family and significant others. Other disability service providers with in South West Sydney Disability Peak Bodies Generic service providers Relevant Health Professionals DET officers and school principles. ADHC contract and assessment officers Third Party services providers such as tutors and mentors Key Result Area Building Participant s Capacity 1 1. Assess participant goals, develop individual goal plan and continuously update 2. Develop, implement and continuously assess training programs/activities. 3. Provide and delegate job support per individual plan. 4. Provide feedback to participants/guardians as appropriate. 5. Build appropriate and effective community relationships with employers, Apprenticeship Centre s, Registered Training Organizations, TAFE and the community. 1. All participants have an individual goal plan which is up to date and aligned to their NDIS support plan. 2. All clients are engaged in a training program or activity that enables them to work towards their intended outcomes. 3. All participants are well supported when engaged in work experience and/or employment onsite or with an external employer. 4. Participants and families are well informed and aware of progress and the achievement of outcomes. 5. GeekAbility is as a provider of choice and is respected as a innovative program that has well established partnerships with key agencies and organisations.

3 E. JOB REQUIREMENTS Key Result Area STRATEGY 1 1. Support the Social Enterprise Manager to develop the GeekAbility Business. 2. Assist in the development of a curriculum of learning that enables the clients to build their capacity for employment. 3. Develop a placement scheme with local schools that enable students to exper Key Result Area CORPORATE GOVERNANCE 2 1. Responsible for implementation of systems and processes that place the client at the centre of service delivery exercising maximum choice and control 2. Be aware of and work within the program guidelines, relevant government standards and legislation, program outcome standards, relevant service and funding agreements, WA policies and procedures 3. Implementation of systems and process that are efficient, demonstrate agility in responding to clients choices, and comply with risk management principles 4. Responsible for the undertaking of risk assessments, risk management and WHS SOP s (Safe Operating Procedures) including work cover plans and regulations. 5. Responsible for ensuring direct reports understand responsibilities and delegations. 6. Development and implementation of person centred tools that support meaningful participation. 7. Recording and communicating of all incidents in a timely manner. 1. Feedback and survey results in addition to client outcome reviews, show engagement and show a minimum of 85% goal achievement. 2. All policies and procedures are understood and adhered to as evidenced through the undertaking of the day to day practices of staff and the TL. 3. Client outcomes are achieved within a six month period with evidence that support client choice whilst ensuring safe environment and workplace practices, as confirmed in monthly KPI reporting. 4. Risks assessments documented and submitted to manager, staff are aware and work as per SOP s. 5. Regular monthly support and supervision is undertaken, and demonstrated understanding of roles is apparent enabling greater client choice and control. 6. Clients are empowered to participate in meaningful roles within their community and also the organisation. A client committee will be developed and will provide valued input into the development of person centred tools. 7. Complete and communicate incidents reports in a timely manner as well as updating smart register.

4 Key Result Area CLIENT AND MARKET FOCUS 3 1. Ensure that all staff understand clients human rights, and support them in ensuring their rights are upheld 2. Ensure the service supports clients to engage with social networks and the broader community 3. Coordinate client referrals, needs assessments and outside stake holders. 4. To develop resources to support and educate clients, support staff and community providers. 5. To liaise with registered training organisations, TAFE and universities and facilitate placement opportunities for clients. 1. Systems and process used to support the provision of direct service delivery ensure that the human rights of all clients are upheld, this is reflected in feedback collected throughout the CAPP process. 2. Monthly reports contain information highlighting client achievement in relation to inclusion. This is celebrated and used as example of best practice in addition to motivational strategy. 3. Relationships formed with local community service providers that ensure holistic service provision as per CAPP plans. 4. Resources developed empower clients enabling goal achievement in addition to educational opportunities for staff and community 5. Client achievement is reported on monthly. Partnership with organisations such as TAFE are mutually beneficial to both parties with an increase of skill acquisition for clients Key Result Area FINANCIAL SUSTAINABILITY 4 1. Work with manager to regularly review the budget and ensure program budget is not over expended 2. Coordinate accurate recording of client fees and follow up outstanding debt as it arises. 3. Effectively manage financial responsibility with direct reports and expenditure of petty cash 4. Ensure client funds are utilized appropriately and distributed equitably 5. View client financial reports compare actual expenditure against budgets 6. Approve timesheets and leave applications 1. Monthly P&L reports show expenditure is in line with projected figures 2. Client fees are managed weekly with a variance of no more than 1 week arrears 3. Expenditure is indicative of investment in WA mission. All expenditure is within accepted program guidelines and receipts are produced. 4. Individual budgets are monitored monthly. 5. Meet with the disability manager to review program budgets and discuss any financial variance. 6. Salary expenditure in budgets is allocated to correct cost centres.

5 . Key Result Area PEOPLE AND CAPABILITY 5 1. Provide direct supervision to front line staff on a daily basis ensuring that clients needs and plans are met in accordance their individual plan. 2. Provide planned mentoring consultation and training to staff 3. Ensure professional development activities occur for all direct reports 4. Coordinate, facilitate and participate in team and planning meetings 5. Support recruitment including orientation, supervision and performance management of staff 6. Make decisions and act in relation to workloads and WHS of both clients and staff 7. Actively participate within the program to strengthen staff capability and quality service delivery 8. Manage program resources and information to achieve client outcomes 1. Team leaders during program hours will work in a mentor role with direct support staff. Attendance on three programs per week is required in addition to staff supervision. 2. Mentoring and supervision to be completed and documented and sent to manager electronically. 3. Staff members receive minimum of two hours of formal supervision per month and informal supervision daily as required 4. All new employees will be monitored and mentored with a staged induction process that includes a performance portfolio that is reviewed at 3 months. This process will also include the verification of competencies at 3months from commencement. 5. Team meetings occur monthly. Ensuring staff engagement occurs in these meetings. 6. Induction process is to include identified clients that have an interest in mentoring new staff. The process established is to have interested clients utilised as trainers or co trainers to work directly with staff at the, 8 and 12 week marks. Ensure program roster is evaluated daily prior to the commencement of programs. Ensure staffing ratios and client groups are sufficient and promote person centeredness. 7. Monthly reports outline client progress towards goal achievement. Key Result Area INFORMATION AND KNOWLEDGE MANAGEMENT 6 1. Implement and coordinate information sharing strategy that enables staff to share client support strategies. 2. Develop a plan for frontline staff in relation to program transport runs ensuring that the program always has staff that are able to transport clients utilising the company transport. 1. During team meetings and implementation the strategy put in place by manager, ensure client information / staff knowledge is shared in relation to a particular client or program. 2. Every transport run will have a minimum of one backup driver.

6 Key Result Area QUALITY MANAGEMENT AND IMPROVEMENT 7 1. Commitment to continuous improvement principles in all aspects of service delivery 2. Be responsible for the completion of client data by given dates as per requests from manager 3. Feedback collated and fed into organisational quality systems. 1. Data is collected and reported upon monthly. Data shows actions taken to close continuous improvement cycle 2. Specific client data requested by WA is submitted by due date In the requested format. 3. Monthly reports contain information that can inform work plans for the Quality Management Systems. F. RECRUITMENT INFORMATION (The essential knowledge, experience, skills and personal attributes required for the position) COMPETENCY AND SELECTION CRITERIA REQUIREMENTS 1 Tertiary qualifications in Social Work, Psychology or related field 2 Strong experience in the development and delivery of programs for people with an intellectual and developmental disability as well including from a CALD background. 3 Knowledge and understanding of disability sector funding and new innovation funding including NDIS. 4 Ability to engage and manage complex issues related to servicing Culturally and Linguistically Diverse clients. 5 Demonstrated superior skills in mediation and negotiation, collaboration and consultation with key stakeholders. 6 High-level knowledge and understanding of the policy, procedures and standards pertaining to the provision of disability services. 7 Demonstrated leadership, mentoring capacity, including staff supervision. 8 Commitment to social justice principles and access and equity. Demonstrated high level customer/sales and networking/marketing service skills. G. OTHER REQUIREMENTS You may need to perform other reasonable duties which are not listed in this position description from time to time to meet our business and operational needs. You may be required to travel with notice to fulfill your duties. To work and promote the NSW Disability Service Standards To promote a person centered culture of choice inclusion and empowerment A commitment to the principles of quality assurance and continuous improvement Responsible for engaging in discussion about and helping to create and sustain a culture of continuous quality improvement. Identify improvement opportunities, ideas and suggestions for quality improvements.

7 Approval Managers Name Managers Signature and Date Employee Name Employee Signature and Date Human Resources Manager Name Veronique Besnard Human Resources Manager Signature and Date