SUSTAINABILITY REPORT2017

Transcription

1 SUSTAINABILITY REPORT2017 SUNRISE GARDENS HOTEL

2 The Sunrise Gardens belongs to Sunrise Hotels Group and it s -a proud for it s services 3* hotel. It is situated in the centre of Protaras resort and stands only 200m from Fig Tree Bay, which is officially declared to be among the top beaches in Europe, with golden sand and crystalclear water. The hotel is fully refurbished, offering an ideal choice for couples and families seeking a friendly environment along with a welcoming atmosphere and quality services. A wide choice of restaurants, bars and shops are just a few steps away from the hotel.

3 Quality of services and respect for the environment and the local community ensure the healthy operation of the resorts for many years to come, with our primary goal being the protection of the area of our operation. We undertake in providing both social and economic benefits for the local community and also ensure that any negative effects which our operations may have on the environment are reduced. We aim to operate in a manner that is economically, socially and environmentally responsible because we believe that by taking our share of responsibility we motivate others.

4 We strive to meet success through the satisfaction of economical, ecological and social criteria by managing our business in a way that equally balances these three pillars of sustainable development. In order to achieve this goal, Sunrise Beach is committed towards a sustainable future but without compromising the quality of our services and care for our employees and guests. 1 2 The Hotel runs Quality procedures, aiming to convert visions and commitments to reality. Therefore, to ensure continued suitability and effectiveness, the Management of the Hotel reviews all policies and the objectives of Quality periodically. We make sure that our policies are communicated to all our stakeholders. Our policies are posted on the info-kiosk located in the lobby area for the information of our guests. Policies can also be accessed through our website for anyone interested. 3

5 OUR EMPLOYEES We try to constantly motivate our employees in becoming better as individuals and professionals and provide them with the opportunity to achieve their professional goals There is no magic formula for great company culture. The key is just to treat your staff how you would like to be treated Richard Branson Certainly, our employees are our key to success with our guests We conduct yearly internal assessments to our employees which are accompanied with suggestions for improvement Our employees receive training every year on various aspects and records are being kept as a guide for their ongoing training

6 Our company believes in equal opportunities and fair treatment of all our employees. As a fair-treatment employer we do not tolerate discrimination and harassment of any kind and aim to provide an environment which is healthy and compatible with the current legal requirements. Our employees consist of both native and non-native team members and some of our members work in our hotels for many years. OUR EMPLOYEES We make sure that employees work within a safe and pleasant environment as we strongly believe that this helps them derive satisfaction from their job. The quality of services is improved and also it serves as a guarantee for our employees welfare.

7 OUR EMPLOYEES 60 employees 30 women 50% 30 men 50% 51 employees 28 women 55% 23 men 45% More women employees in relation to 2016

8 OUR EMPLOYEES We strongly believe that all people deserve same opportunities regardless age, sex etc.

9 OUR EMPLOYEES JOB SATISFACTION

10 OUR EMPLOYEES STAFF TRAINING 2017 Recycling - Compactor Presentation of Pilacouris Chemicals Basic Hygiene & Sanitation Procedures Wine Tasting Pool Lifeguard & First Aid Seminar Energy & Water Saving Use of Resuscitation Equipment Coffee Seminar Children Protection Allergens Environmental Issues Room Service Proper Behavior Training is an investment in the future of our hotels

11 We prefer local communitybased suppliers and products not harmful to the environment. We also prefer locally produced products than imported. This is done as an effort on our behalf in promoting prosperity and development in the area. In 2016 around 23% of our suppliers were locals. In 2017 around 28% of our suppliers were locals. 5% OUR SUPPLIERS For us it is of vital importance where food comes from, therefore we try to work with suppliers who share the same values and ethical concerns. Most of our suppliers are ISO certified. More than 1,5 million euros were paid to local suppliers Our contribution to the economy was almost 3 million euros Every year our whole company continues to use even more Cyprus traditional products and the reasons vary. One the one hand we try to acquaint our guests with our tradition and on the other hand it s a way of supporting businesses. smaller When purchasing decisions are made, we principally take environmental criteria into consideration. We are very careful in the selection of all the products we use with the vast majority being local and seasonally available ingredients. We try to keep our guests informed and educated on local products.

12 ENVIRONMENT We were committed to attain maximum levels of quality without compromising natural resources and with respect to the local community. Moreover, we informed our suppliers of our environmental policy and encouraged them to operate in an environmentally responsible manner as well. All members of our staff were informed of our environmental policy during meetings and with the use of an environmental board placed in the staff room. It is imperative for all businesses to understand the serious effects which their operations may have on the environment and make the effort to minimize those effects with the implementation of effective strategies. The serious consequences that human activity has brought on the environment make it crucial for all businesses to manage their operations in a way that helps protecting the environment. We recognize the importance of protecting the environment. For us it is of paramount importance because it ensures that our business will operate in a healthy manner for many years to come giving us durability and ensuring that our success will be maintained.

13 WATER ENERGY ENERGY & WATER MANAGEMENT We have eventually managed to decrease the average energy per guest since 2015 by almost 2 kwh/per guest 12,13 kwh/guest 1,49 cost/guest 11,8 kwh/guest 1,17 cost/guest 10,47 kwh/guest 1,37 cost/guest 0,189 QM/guest 0,35 cost/guest 0,231 QM/guest 0,45 cost/guest 0,218 QM/guest 0,42 cost/guest Our target for 2017 was 0,22 QM/per guest, so we managed to keep the actual result just under our target! It is very important to the company to keep energy and water consumptions at low levels, without affecting the functions provided by the hotel

14 We constantly strive to help our local community s actions. COMMUNITY Blood donations increases the awareness of our employees 5000 to our local football team 150 to our Municipality regarding a Tastes of the World event 380 to a charity organization of our community 120 to Onisillos football team and linen for the needs of the team 300 to Paralimni s Youth Council about Summer Festival 300 Beach Volley organized by Paralimni Youth Council Equipment and furniture given to charity organization in our district 2000 sponsorship to ΑΝΘΕΣΤΗΡΙΑ, a custom taken place in Protaras Coastal Cleanup in front of Sunrise Beach Hotel where our hotel guests were invited also

15 OVERVIEW Certainly, in 2017 we have achieved some things whereas there are still some others where we still need some improvement. It is certain that there is always room for improvement for a Company like Sunrise Hotels which is integrated into the whole local community. However, we can surely say that 2017 was a successful season in almost all terms for Sunrise Gardens.