MANAGE SOCIAL SERVICES Evaluate a social service provider

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1 1 of 7 level: 7 credit: 9 planned review date: June 2006 sub-field: purpose: entry information: accreditation option: moderation option: Social Services People credited with this unit standard are able to: establish the plan to evaluate the social service provider; conduct the evaluation of the social service provider; analyse the information; report on the evaluation of the social service provider; and reflect on the evaluation process. Open. Evaluation of documentation and visit by NZQA, industry and teaching professional in the same field from another provider. A centrally established and directed national moderation system has been set up by Community Support Services ITO Limited (Careerforce). special notes: 1 People awarded credit in this unit standard are able to implement Te Tiriti o Waitangi in the social services according to the authority and resources available to them, and are able to demonstrate application of this competence to the context of assessment for this unit standard (for further clarification, please refer to Unit 7928, Implement Te Tiriti o Waitangi in the social services).

2 2 of 7 2 Glossary Characteristics and needs may be physical, spiritual, or mental. Characteristics and needs include: age and stage of development, culture, disability, gender, health status, language, sexual orientation, and needs for physical comfort, safety, and privacy. Critical reference group refers to the group of people whom the social service provider is intended to benefit. The critical reference group comprises the people to whom the evaluator and service provider must refer to accurately identify the group's needs, evaluative opinion, and solutions. The critical reference group may therefore include people who are referred to as service users or participants in other unit standards in the Sub Field: Social Services. Acknowledgements - Wadsworth, Yoland Everyday evaluation on the run. Melbourne: Action Research Issues Association (Incorporated). Organisation refers to the social service provider. Stakeholders may include but are not limited to Te Tiriti o Waitangi partners, funders, paid and unpaid staff, the governing body of the organisation, contractors to the organisation, and key people in the community. The evaluation may be conducted by a social service worker on their own organisation, or on another organisation (an internal or external evaluation). Where an evaluation of a hapū, iwi, or other Māori social services organisation is to be completed, evidence is required that the evaluation process is based upon the articles of Te Tiriti o Waitangi.

3 3 of 7 3 This unit standard may be assessed on the basis of evidence of demonstrated performance in the workplace or in simulated work situations designed to draw upon similar performance to that required in work. Evidence is required of competence in one evaluation of one social service provider. 4 People awarded credit in this unit standard show that their actions are guided and supported by valid theory for social service practice. Evidence is required of social service theory that is derived from authoritative sources, which may include but are not limited to: body of knowledge related to social service work; cultural theory; practice research. Elements and Performance Criteria element 1 Establish the plan to evaluate the social service provider. 1.1 The terms of reference for the evaluation are defined according to negotiation with the social service provider. 1.2 The terms of reference for the evaluation are prepared to relevant criteria. relevant criteria - the terms are clearly stated, unambiguous, and concise; the terms include goals and objectives for the evaluation, identification of people to be involved in the evaluation, what is to be evaluated, where it is to be evaluated, when it is to be evaluated, by whom it is to be evaluated, the rationale for undertaking the evaluation, Te Tiriti o Waitangi obligations and considerations, evaluation criteria.

4 4 of The rationale for the evaluation is stated in terms of factors to be included in the evaluation plan. factors to be included in the evaluation plan - the need for and purpose of the evaluation, the views and interests of the critical reference group and other stakeholders, the characteristics and needs of people involved in the evaluation. 1.4 The evaluation plan defines all factors relevant to the evaluation according to consultation with the critical reference group and other stakeholders. factors relevant to the evaluation - evaluation method; the work plan for implementation of the evaluation; the human, financial, and physical resources required to implement the evaluation; the nature and scope of the information to be gathered and analysed; predicted application and limitations of the evaluation; identification of sources of information. 1.5 The evaluation method is selected according to relevant criteria. relevant criteria - Te Tiriti o Waitangi and cultural considerations and requirements; the characteristics and needs of the critical reference group and other stakeholders; the nature of the social services organisation, practice effectiveness, policy, programmes, projects, services, and/or structures to be evaluated; the available resources; time span. 1.6 The evaluation method is defined in terms of all relevant components. relevant components - literature review, the purpose and role of the evaluator(s), protocols and methods for information gathering, recording of information, analysis of information, presentation of report on evaluation findings. 1.7 The evaluation method addresses requirements for validity and reliability. 1.8 Identification of and communications with proposed informants for the evaluation are in accordance with service provider guidelines.

5 5 of 7 element 2 Conduct the evaluation of the social service provider. 2.1 Materials are prepared to conduct the evaluation according to the design of the evaluation method in the plan. 2.2 Sources of information in the evaluation plan are accessed according to the terms of the plan. 2.3 Information is gathered, organised, recorded, and stored according to the evaluation method defined in the plan and service provider guidelines. element 3 Analyse the information. 3.1 Evaluation information is analysed in accordance with the methods identified in the evaluation plan. 3.2 Evaluation information is analysed according to the evaluation criteria in the plan. 3.3 Conclusions drawn from the analysis are valid and relevant to the goals and objectives and rationale for the evaluation.

6 6 of 7 element 4 Report on the evaluation of the social service provider. 4.1 The evaluation report is a full and accurate report of all matters relevant to the evaluation plan. all matters relevant to the evaluation plan - evaluation planning, the purpose and role of the evaluators, implementation of the evaluation plan, evaluation methodology, information gathered, analysis of information, conclusions, recommendations. 4.2 The evaluation report is presented in written form or presented orally according to the terms of the plan and service provider guidelines. 4.3 Evaluation reports are provided to the critical reference group and other stakeholders according to the evaluation plan and any requirements from funders of the evaluation. 4.4 Any amendments to the evaluation report are completed in accordance with any provisions in the plan to negotiate the content of the final report with the critical reference group. element 5 Reflect on the evaluation process. 5.1 Reflection addresses all aspects of the evaluation process. all aspects of the evaluation process - terms of reference for the evaluation, evaluation planning, the purpose and role of the evaluators, implementation of the evaluation plan, analysis of information, reporting of the evaluation. 5.2 Reflection on all aspects of the evaluation process addresses the validity of the evaluation process in the context of the evaluated organisation. 5.3 Reflection on all aspects of the evaluation identifies the appropriateness of the evaluation plan and criteria to the characteristics and needs of the critical reference group.

7 7 of Reflection incorporates consideration of feedback from the critical reference group where this has been negotiated with the group. 5.5 Any amendments to evaluation processes are formulated in accordance with the outcome of the reflection, agreement with the critical reference group where this has been negotiated with the group, and service provider guidelines. Comments to: Careerforce PO Box 2637 Wellington 6140 Please Note: Providers must be accredited by the Qualifications Authority before they can offer programmes of education and training assessed against unit standards. Accredited providers assessing against unit standards must engage with the moderation system that applies to those unit standards. [Please refer to relevant Plan ref: 0222]