Jill Collis. Transport for London Director of Health Safety Environment

Transcription

1 Jill Collis Transport for London Director of Health Safety Environment

2 Fatigue Management in London Underground Jill Collis

3 Background Run a 24-7 range of transportation services with the majority of staff working shifts Many of our roles involve safety critical activities Human Factors Specialist leads on fatigue supported by Occupational Health

4 Our Staff Over 20,000 staff Widely diverse roles Control room (power, signalling, track access, network control etc.) Train operators Stations staff Maintenance staff Varying shift systems and roster practices Centralised roster generation Local roster generation Syndicates Pool Various working time limits management and enforcement frameworks (all within Working Time Regulations (WTR))

5 Prior to introduction of a Fatigue Management System Some overarching principles within the safety management system, e.g. Conformance with WTRs, exceedances on hours worked processes for safety critical staff Fatigue risk assessment of new or modified rosters, but this was not formalised and not always conducted Localised, inconsistent procedures for managing shift swapping, overtime etc. Formalised training in Human Factors for SPAD investigators Fatigue issues dealt with on an ad hoc, first come first served basis

6 Challenge Business Response Difficult to tell where we are across different areas of the business with respect to the risk of fatigue and how well we are managing that risk Conduct an Audit across the business

7 Audit Scope Management of working hours Roster changes and decision making process Education, training and guidance Organisation and responsibilities for fatigue management Measuring fatigue Fatigue in incidents and accident investigations What to do if employees appear to be or feel too tired to work safely

8 Audit Target Audience Front Line Operations 5 Station groups, 5 Train groups, 3 Service control areas, Network Operations Control and Power Control Schedulers Trains and Stations, Syndicates, Maintenance Maintenance Stations and Structural Maintenance Fleet and Trains Track and Signals

9 Audit Results Business Response Some examples of good practice Numerous opportunities for improvement Development of a Fatigue Risk Management System and embed this within the Safety Management System

10 What is a Fatigue Risk Management System (FRMS)? Formal arrangement for the management of fatigue risks to individuals and to the business Identifies and draws together the preventative and protective measures we have to control fatigue risk

11 FRMS - Principles Employee fatigue can be a risk in the workplace and, like other risks, can be managed Senior managers, managers and employees all play a role in fatigue management Control of risk from fatigue is needed even if there is no: shift work significant overtime safety critical activities being undertaken

12 What are the benefits of a FRMS? Support achievement of our vision and strategic priorities. Manage the risk of accidents, incidents and ill- health associated with fatigued staff (and reduce associated costs) Legislation Railways and Other Guided Transport Systems (Safety) 2006 The Working Time Regulations 1998 as amended Management of Health Safety & Welfare at Work Regulations 2006 ORR guidance Managing Rail Staff Fatigue Industry good practice (high risk 24 7 industries) - Rail (internationally) - Aviation - Healthcare - Oil and Gas - Mining - Haulage

13 LU s FRMS Launched in 2015 Still in its infancy and subject to continual review and improvement

14 LU s FRMS

15 LU s FRMS - Roster design Rosters to be designed to incorporate good fatigue management practices and principles where practicable Proposed work patterns need to be assessed using a fatigue risk assessment tool Employees health and safety representatives will be consulted on the proposed work patterns Employees will be given the opportunity to provide feedback on the work patterns implemented

16 LU s FRMS - Working hours Overtime managed Allocation consistent across employees Risk of fatigue considered before being authorised Shift swapping controlled Actual working hours regularly reviewed to ensure limits not exceeded Where exceedances occur causes should be identified to help prevent reoccurrence

17 FRMS - Managing fatigued staff Managers must: identify employees who are unfit to work due to fatigue ensure steps are taken to stop employees working if they are unfit to work implement appropriate control measures before the individual commences or recommences work report and investigate individual cases of lack of fitness due to fatigue

18 FRMS - Managing night workers Manager must offer health questionnaires to night workers Managers must record who these have been offered to Staff can chose whether to complete the form, if completed this is to be returned to Occupational Health

19 FRMS - Incidents and Emergencies During emergencies and major incidents affecting an area, normal working hours may be extended temporarily for the duration of the incident or emergency. In such cases managers must: carefully monitor hours worked monitor and manage potential fatigue risks ensure appropriate rest periods are taken before resuming further duties or normal working

20 FRMS - Investigating Incidents You must consider the effects of fatigue when investigating safety incidents. If fatigue is believed to be a contributing factor this must be recorded in the investigation report. For individuals involved in an incident this may include: rostered shift patterns and hours worked in the preceding two weeks prescribed or other medication and whether this could affect the level of fatigue secondary employment/voluntary activities work life balance personal circumstances quality and quantity of sleep in the week preceding the incident

21 Employee Training Employee training aimed at frontline staff Focuses on helping staff understand the basics about sleep, fatigue and how to help themselves Reminds them of their responsibilities

22 Scheduler Training Scheduler / roster designer training Describes relevant legislation and discusses our FRMS Focuses on the fundamentals of rostering good practice Introduces the HSE Fatigue and Risk Index Calculator

23 Employer Training To understand LU s FRMS and what it means for staff and managers To appreciate legislation and good practice related to fatigue management To increase awareness about effects of shift work on staff health and performance

24 Thank You Questions?