(5) May carry out maintenance of the database (6) May carry out monitoring and organizing daily uploading of data and automatic issue of reports

Transcription

1 Government of the Republic Regulation No. 92 of 8 November 2012 "Procedure for establishment of composition of posts of national authorities, classification of posts and procedure for classifying posts Annex 4 (in modified wording) Classification of places of employment DATA WAREHOUSE The professional aim of an official or employee belonging to the function group is to collect and process information necessary to support decision-making and to analyse and present the information received from the data. (1) Inserts or uploads information into the database from other systems (2) Searches information from the database in accordance with the demand (3) Draws up and forwards reports and reviews (4) Ensures proper storage of information (5) May carry out maintenance of the database (6) May carry out monitoring and organizing daily uploading of data and automatic issue of reports (1) Develops information analysis methods (2) Develops formats of reports and analyses information in accordance with the demand (3) Ensures proper storage of information (4) Ensures the development of a database or data warehouse, expands the database functions on the basis of the users' needs (5) May develop a data model of a database or data warehouse and realize the uploading logic (6) May monitor, organize and optimize the daily uploading of data and automatic issue of reports (7) May coordinate the work of lower-level specialists (8) Has knowledge of the specific activities and processes of the agency (9) Knows the general principles and practices of process analysis and data warehouse (1) Develops complex reports and analyses information in accordance with the demand (2) Develops complex database, data warehouse and/or reporting models and realizes complex loading logics (3) Optimizes complex data uploading and reports (4) Participates in the development of standards for a database, data warehouse or reporting (5) Plans the development of databases and expands the functions of databases on the basis of users needs (6) Develops the information processing and information security standards and controls the adherence thereto (7) Supervises lower-skilled specialists

2 (8) Has detailed knowledge of the principles and practices of process analysis and data warehouse (9) Has detailed knowledge of specific business processes of an agency (1) Directs data management and analysis of an agency (2) Works out the development process of databases, data warehouse and reporting (3) Develops standards of databases, data warehouse and reporting (4) Recruits and supervises lower-skilled specialists (5) Has a detailed knowledge of the specific business processes of an agency (6) Knows in detail the principles and practices of the process analysis and data warehouse DATA ANALYSIS AND MONITORING The professional aim of an official or employee belonging to this function group is to collect, maintain, process and analyse data on the basis of which decisions are made with regard to design and adjustment of the activities of the state and the decisions concerning the development of the state (1) Collects, enters, distributes and updates data relating to the area (2) Arranges files and other data sets (3) Informs information providers of the reporting obligation and supervises information providers in accordance with the standards (4) Processes and issues data in accordance with the powers granted (5) Makes extracts from the registers and databases and responds to queries (6) Performs simple monitoring and monitors the evolution of the situation and status (1) Collects, processes, generalizes and analyses information and draws up periodic assessments and reviews on the basis thereof (2) Prepares necessary information for the draft of a document, report, draft legislation etc. (3) Tracks, monitors, analyses, measures and observes data, development, processes and events in their area (4) Prepares summaries, comparisons and reports on the analyses or monitoring (5) Brings out important results and indicators (6) May participate in the sectoral meetings and development projects (7) May analyse and assess various risks and the adequacy, effectiveness and impact of the corresponding measures (1) Collects, generalizes, analyses and interprets information and, on this basis, draws up specific national and international documents and assessments, which are complex and comprise a variety of areas (2) Prepares forecasts and reviews (3) Brings together and integrates sectoral (data) analysis and monitoring activities (4) Analyses and evaluates various risks and the adequacy and effectiveness of corresponding measures (5) Draws up classifications and advises on their use

3 (6) Represents their agency and sector at national and international meetings and consultations (7) May manage a smaller structural unit or working group A (1) Draws up models, forecasts and reviews (2) Works out indicators (3) Brings together and integrates sectoral (data) analysis and monitoring activities (4) Supplements, develops and publishes the methodology and instruments of analyses and surveys (5) Interprets results and writes appropriate analytical reviews for publication (6) Develops data analysis and monitoring (7) Supervises specialists in the corresponding area (8) Represents the agency and area at national and international meetings and consultations B (1) Manages and develops a structural unit of data collection, analysis, monitoring etc. (2) Implements the strategies for collection, analysis and assessment of sectoral data (3) Participates in the working out of development plans, programs and their implementation mechanisms in the area of activity of their unit (4) Represents the agency and area at national and international meetings and consultations (5) May supplement, develop and introduce the methodology and instruments of analysis and surveys (6) May interpret results and write analytical reviews suitable for publication LEVEL 5A (1) Draws up models and forecasts and develops indicators (2) Analyses international sectoral information and assesses its suitability for the implementation nationally (3) Supplements, works out and publishes (including in international publications), the methodology of the surveys and analyses (4) Interprets results and writes analytical reviews appropriate for publishing in international publication (5) Provides expert opinions at a high national level (6) Supervises working groups at the international level (7) Represents the agency and sector as an expert at national and international meetings and consultations (8) Is engaged in research activities at the international level LEVEL 5b (1) Manages and develops a large structural unit for data collection, analysis, monitoring etc. (2) Creates strategies for collection, analysis and assessment of sectoral data (3) Draws up work schedules and strategic plans of the unit and integrates the corresponding plans of subunits into the work schedule of the unit (4) Participates in the development of the work schedule and strategy of the agency (5) Participates in the activities of international organizations, including in drawing up work schedules, planning and prioritizing activities and reporting (6) Represents the agency and the sector at national and international meetings and consultations

4 DESIGN OF DEVELOPMENT AND POLICIES The professional goal of an official or employee belonging to this function group is to prepare and assess draft legislation, national development plans and measures, plan the implementation of legislation and development plans and design the policies and positions in different areas. (1) Performs specific tasks upon working out legal and development policy documents: information gathering, preparation of documents, verification of the compliance of documents (approvals, controversial issues) (2) Ensures the correctness and forwarding of the documents and the resolution of disputes at the appropriate level (3) Develops and adapts, under the guidance of a higher level specialist, guidelines, applications and instructions for the implementation of the measures, plans and rules according to the set objectives (4) Checks and harmonises draft legislations (5) Supports the work of higher level specialists (1) Develops and designs the development plans of one area, public services, control mechanisms and methodologies, by coordinating the drawing them up (2) Works out the assessment and measurement principles of their sector or choice of subjects (3) Analyses the effect and implementation of the sectoral legislation, campaigns and policies (4) Participates in the review, updating and, where necessary, elaboration of of the sectoral policies and related national strategic documents (5) Draws up draft legislation of one sector or of concrete choice of subjects and verifies their compliance with the legal provisions in force (6) Analyses and compares (including in matters of international law) the legislation of one area or of specific choice of subjects (7) May participate in the planning of events and drawing up the programmes of workshops, conferences and seminars in the sector, (8) Draws up mainly implementing acts, which include specific issues on the basis of the empowering provisions in laws (1) Develops and designs cross-sectoral development plans, strategies, public services, control mechanisms, methodologies etc. of various sectors either in the area of government of one ministry or area of responsibility of one agency (2) Develops, designs and coordinates the elaboration of development plans of the sectors of major strategic impact, public services, control mechanisms, methodologies etc. both at national and international level (3) Coordinates strategic planning and elaboration of development plans in the area of government of a ministry or in the area of responsibility of an agency, involving internal and external partners, international partners included (4) Works out proposals for the design of national policy and contributes to the implementation of the policy through the analysis of possible strategic directions and administrative policy

5 (5) Prepares draft legislation of multiple areas, cross-sector (a wide choice of subjects) or one and complex area and examines their consistency with the current legal standards (6) Analyses and compares the legislation of multiple areas, one sophisticated and complex sector or cross-sector (a wide choice of subjects), (including the issues of international law) (7) Advises the management of an agency, a committee of the Riigikogu, foreign partners and others on issues relating to his or her choice of issues (1) Develops and designs the national, international policy across areas of government or cross-sector policy, strategic programs, public services, control mechanisms, methodologies etc. (2) Evaluates the consistency of the strategic programmes etc. with national standards and targets. and assesses the consistency with the international rules and strategies (3) Advises international organisations, the President of the state, members of the parliament or minister in a specific area (4) Gives expert opinions of national development plans, programmes and strategies (5) May assess and analyse threats and risks in the sector arising from the geopolictical, economic policy etc. situation, to make legal, political, and strategic conclusions with regard to them and to plan activities for the possible prevention of the threats and risks or management of the risks (6) May publish publications and research articles, participate in drawing up the programmes for conferences and seminars and in commenting and editing publications, manage and to carry out research projects and training sessions and participate in international cooperation (7) May manage and plan the work of a small structural unit LEVEL 5 (1) Develops and designs policies at the national and international level, policies between areas of government or cross-sectoral policies, strategic programmes, public services, control mechanisms, methodologies etc. (2) Evaluates the consistency of strategic programmes, methodologies, control mechanisms etc. with other national rules and assesses consistency with the international rules and strategies (3) Directs and plans the work of a structural unit (4) Draws up a budget of the structural unit, is responsible for the use of the resources of the area (5) May monitor and guide the planning and conduct of research projects, training courses and practical exercises (6) Participates in the cross-sectoral and international cooperation LEVEL 6 (1) Is responsible for planning policies at the national and international level and policies between areas of government and cross-sectoral policies, strategic programmes, control mechanisms, methodologies etc. and the preparation of development and operational programmes (2) Plans and directs the preparation and development of national development plans and standards in various areas, and/or areas of government (3) Plans, supervises and advises the development of national and cross-sectoral strategies and implementation plans, by connecting the implementation of the budget and the development plans into a single process

6 (4) Leads the positions concerning the policies between the areas of government and crosssectoral policy and the development of strategic programmes to the higher level government institutions (5) Directs and plans the cross-sectoral activities, which may be implemented by several structural units (6) Participates in cross-sectoral national and international cooperation ARCHIVES The professional aim of an official or employee belonging to this function group is to assess the documents created by the agencies and persons upon the performance of public duties, accept them to archives, to organize, describe and preserve archival records and arrange the use of archival records. (1) Draws up and updates the archive scheme (2) Forms files upon arrangement of records (3) Identifies file formats of digital archival records (4) Draws up instruments of delivery and receipt of archival records (5) Formalizes and enters archival descriptions into the information system (6) Organizes the issue of archival records from the repository (7) Identifies the threats to the preservation of archival records (1) Checks the conformity of the arrangement and description of archival records transferred to the public archives, including archival records of different types (2) Arranges and describes archival records accepted to public archives, including archival records of different types (3) Complements archival descriptions, draws up archive schemes (4) Advises users, provides information about data stored in the archives and relating to the conditions for access thereto (5) Draws up responses to requests on the basis of archival records (6) Provides advice and guidance on the issues of preservation and use of archival records (7) Prepares and compiles publications (8) Participates in the preparation of archival exhibitions and seminars and conferences on the topic of archives (1) Analyses and coordinates classification schemes (2) Participates in the development of the conditions for access to archival records (3) Evaluates the records of offices of origin and information in the databases in terms of archival value (4) Monitors the management of archival records and compliance with the general requirements of archival rules and records management and, where necessary, makes proposals (5) Provides advice and guidance to offices of origin on the issues of records and archives management (6) Participates in the development of the archiving requirements for archival records and databases

7 (1) Participates in creation, drawing up and management of databases and other functional models necessary for collection, preservation and use of digital archival records (2) Participates in the development of the conditions for access to archival records (3) Evaluates the documents of offices of origin and information in the databases in terms of archival value (4) Monitors the management of archival records and compliance with the general requirements of archival rules and records management (5) Complements and organises data in the databases (6) Monitors the compliance of the transferred archival records with the technical admission requirements (7) Provides advice and guidance to offices of origin on the issues of records and archives management (8) Participates in the development of the archiving requirements for archival records and databases LEVEL 5 (1) Plans and organizes the activities in the area and ensures the execution of the drawn up work schedules (2) Coordinates the work of subordinates (3) Collects and analyses information with regard to the activities in the area (4) Prepares statistical reports (5) Participates in the design and implementation of sectoral policy (6) Instructs and advises on issues relating to the sector (7) Participates in the work of the internal and inter-agency working groups LEVEL 6 (1) Plans and organizes the activities in the area and ensures the execution of the drawn up work schedules (2) Coordinates the work of subordinates (3) Collects and analyses information on the activities and development needs in the area, including the need for software and similar information technology (4) Participates in the preparation of the framework of IT-architecture and interoperability of the state, develops cooperation with agencies (5) Prepares statistical reports (6) Participates in the design and implementation of sectoral policies, including digital archiving and digital document management (7) Participates in ensuring the completion, operation and development of the infrastructure of fully-functional digital archives (8) Provides guidance and advice on issues relating to the area and trains public servants (9) Participates in the work of internal and inter-agency, including international, work groups and cooperation projects LEVEL 7 (1) Plans and manages sectoral operations in the area of administration of the unit (2) Is responsible for the drawing up and implementation of the description of procedures and guidance documents regulating the areas Participates in the developing of the conditions for access to archival records (3) Is responsible for the drawing up of development plans and programmes in the area of administration of the unit or participates in the drawing up of them at the level of the agency

8 (4) Participates in the elaboration of the budgetary strategy of the unit and is responsible for the performance thereof (5) Participates in cross-sectoral and international cooperation (6) Manages the work of a structural unit; DIGITISATION The professional goal of an official or employee belonging to the function group is to create user copies or archival copies of archival records or other data media. (1) Prepares copies on paper and digital copies from the archival records or other data media (2) Creates archival copies in compliance with the substantive and technical principles of digitization (3) Orders necessary accessories for work (copy paper, CD-s, DVD-s, etc.) (4) Performs primary maintenance of the copying equipment (1) Digitizes materials (2) Knows digitization techniques and programs (3) Provides advice and supervises primary level specialists (4) Checks the quality of the images in accordance with the technical requirements of digitization, corrects the errors or refers to the correction the errors discovered during the quality control (5) Manages the registers or systems related to digitization work, keeps record of the work done (1) Knows thoroughly various digitization techniques and programmes (2) Organizes and supervises the work of digitisers (3) Plans and organizes the activities in the sector (4) Organizes repairs and maintenance of the copying equipment in use in the area (5) Draws up reports, reviews etc. on the activities in the area EXPERT ASSESSMENT The professional goal of an official or employee belonging to the function group is to make analyses, measurements and calculations and give opinions on the basis of these assessments, to deal with the assessment of the conformity with the requirements, etc. (1) Carries out standard analyses, measurements and calculations (2) Conducts standard monitoring and monitors the change in the situation and status (3) Take estimates from third parties about processes, objects, etc. (4) Draws up standard format documents with regard to analytical surveys, measurements, calculations and on the results of the monitoring (5) Maintains databases and collections necessary for operation (6) Maintains and arranges the equipment necessary for operation (1) Carries out analyses and measurements independently, makes calculations in accordance with the qualifications acquired in a specific area

9 (2) Conducts monitoring assigned by the standard, compares the results, phenomena, objects obtained with the standard and may give evaluation of the results (3) May order applied research in the sector (4) Draws up summaries of the surveys or monitoring (5) Gives substantive assessment of the requests, evaluates the compliance with guidelines, requirements, standards etc. (6) Creates and maintains databases and collections-necessary for operation (7) Advises other structural units/ servants/ employees and clients within the competence (8) May take samples for preparation of a summary or review (9) May participate in sectoral work groups, provide input for the development of methods and methodologies and for the preparation of draft legislation (10) May coordinate and organize sectoral activities following the analysis and measurement (1) Carries out complex analyses and measurements independently, makes calculations in a specific area and in accordance with the qualifications acquired (2) Conducts complex surveillance, orders or conducts on his or her own the laboratory analyses and sectoral studies (3) Prepares summaries of analyses or monitoring, gives expert assessments on the basis thereof, including, and may give final assessment of a particular matter. Generally, it is not conformity analysis and conformity assessment (4) Creates and maintains databases and collections-necessary for the operation of the (5) Advises other structural units/servants and clients within his or her competence (6) May take samples for preparation of a review or summary (7) Leads sectoral evaluation committees and working groups or participates in them (8) May coordinate and organize sectoral activities following analysis and measurement (9) Participates in lawmaking and the development of sectoral methodologies (1) Gives expert assessments of complex processes, projects and topics (2) Coordinates putting together expert assessment as a responsible expert (3) Evaluates and selects appropriate methods and technologies in complex areas (4) Monitors methodological and technological development directions in the area and plans their introduction (5) Gives advice on sectoral issues (6) Heads international work groups or to participates in them (7) May create and develop databases, classifications, etc. (8) May manage a smaller structural unit or permanent work group LEVEL 5 (1) Directs and plans work schedules of one or several structural units (2) Develops the development strategy for a structural unit (3) Is responsible for the performance and timely completion of expert assessments (4) Performs quality control of expert assessments in accordance with the law (5) Directs methodically expert assessments performed in the structural unit FINANCIAL ANALYSIS, PLANNING AND MANAGEMENT The professional goal of an official or employee belonging to the function group is to ensure the analysis of financial indicators, preparation and control over the performance of the budget

10 (1) Collects the necessary data from different sources (2) Enters financial information into various databases (3) Draws up standard reports (4) Calculates the internal economic and financial indicators of the agency within the limits of the given models and methods (5) Works under the guidance of an experienced specialist (1) Analyses economic and financial indicators (2) Draws up forecasts and reports (3) Prepares necessary information for drawing up the budget (4) May specialize in a particular area (1) Analyses economic and financial indicators (2) Prepares a financial statement and budget or participates in the preparation thereof (3) Prepares budgets for foreign aid projects (4) Works out, implements and carries out the procedures of financial control (5) Participates in calculating prices and operating costs (6) May coordinate the work of lower level specialists in the agency (1) Directs and controls the work in the area of financial analysis, planning and management in a small or medium-sized organization (2) Works out and implements planning and analysis policies (3) Works out the principles of financial control and carries out financial control (4) Draws up the budget or participates in the preparation thereof (5) Analyses and works out proposals for optimization of the performance indicators of the agency (6) Is responsible for the submission of the results of the analysis of financial performance (7) Arranges the reporting (8) May supervise a structural unit LEVEL 5 (1) Directs and controls the work of the financial analysis, planning and management sector in several subdivisions of their area of government or in a large agency (2) Works out and implements financial policies and/or-strategy (3) Draws up the budget and supervises its implementation (4) Participates in the evaluation of investment plans (5) Analyses and works out proposals for optimization of the performance indicators of the agency (6) Consults the heads of structural units upon preparation of the strategy and budget of the agency GEOMATICS The professional goal of the official or employee belonging to the function group is to manage and develop the geodatabase and geodetic systems, to make maps and geodata improvements and innovations and arrange building and design work of geodetic networks.

11 (1) Collects and analyses data necessary for drawing up maps and managing of the geodetic system (2) Collects and updates data in the geodatabase (3) Draws up thematic maps (4) May serve and guide clients (1) Manages, updates and develops the geodatabase (2) Verifies the quality of digital, print, orthophoto or other similar maps (3) Make improvements and innovations in the maps (4) Consults cartography specialists of the structural unit upon drawing up and checking the maps (1) Manages, updates and develops the geodatabase (2) Verifies the quality of digital, print, orthophoto or other similar maps (3) Make improvements and innovations in the maps (4) Coordinates the work of lower-level specialists (1) Manages and plans the work of a small structural unit (2) Draws up a work schedule of the structural unit and keeps record of the activities (3) Initiates and develops cooperation with various structural units and partners (4) Checks the quality of the work process and its output (5) Participates in public procurement related to the work of the structural unit or carries them out (6) Initiates and coordinates the development activities in their area LEVEL 5 (1) Manages and plans the work of a large structural unit (2) Draws up the sectoral strategy and work schedule of the structural unit (3) Organizes cooperation with other structural units (4) Checks the quality of the work process and its output (5) Carries out public procurements related to the work of the structural unit (6) Ensures product management and distribution in accordance with the established procedure (7) May participate in the preparation of the budget and strategy of the agency INFORMATION AND DOCUMENT MANAGEMENT The professional goal of the official or employee belonging to the function group is to enter, process, formalize, communicate and record documents and manage the area of the secretariat and office work. (1) Receives, registers and transmits documents (2) Checks the correctness of information in accordance with the standard (data adequacy, correctness of performance etc.) (3) Copies, scans and binds the documents and makes photocopies

12 (4) Enters into the information system in the course of routine operation (5) May perform other routine tasks related to administration and office work (1) Receives and classifies documents and ensures that the documents have correct features (2) Transmits the documented information to the recipients or the archives, based on the intended purpose of the document and the internal arrangements (3) Enters and processes data independently (4) Ensures the compliance of information and documents with records management requirements or any other procedure (5) Formalizes standard documents with different content, which is the basis for further activities (6) May make standard calculations and draw up standard statistical or other such reviews (7) May respond to internal or external queries and forward more complex queries (8) May perform other administrative tasks (copying, scanning or other tasks related to the use of office equipment) (1) Is responsible for the process of information and document management in the agency (2) May be responsible for the process of information entering and processing in the agency (3) Is responsible for the archives of the agency (archive service may be outsourced) (4) May create and introduce new records management procedures (5) May coordinate the work of lower-level specialists (1) Works out and implements information management, records management and/or archiving policy (2) Manages a structural unit (3) Consults managers on information management, records management and/or archiving (4) Is responsible for the compliance of records management with the current legislation LEVEL 5 (1) Prepares the budget in the area of records management and monitors its execution (2) Draws up records management policies and development plans (3) May be responsible for the disclosure of documents and for the protection of personal data contained therein ENGINEERING The professional goal of the official or member belonging to the function group is to solve problems that require the technological and technical know-how and to install, maintain, repair, procure and improve the techniques and technical equipment and to arrange such activities. (1) Does simpler work related to technical equipment, systems or technological processes (2) Assists upon solving technical or technological problems in the area of engineering (3) Knows the procedures and requirements necessary for the relevant work

13 (1) Is responsible for the maintenance of technical equipment and systems and for the drawing up and design of technological processes (2) Solves technical or technological problems independently (3) Updates and draws up work instructions (4) Manages specific projects and ensures their timely completion and compliance with quality requirements (4) May, where appropriate, supervise junior engineers (5) May procure simpler equipment or their parts (1) Organizes and coordinates the installation, improvement and maintenance of technical equipment and systems (2) Solves complex, non-standard technical or technological problems (3) Is responsible for ordering necessary equipment and materials (4) May be responsible for the performance of some administrative task and coordinate the work of junior engineers/technologists and technicians/draftsmen/ laboratory assistants (1) Manages the work of a technology unit (2) Manages and organizes major and resource intensive projects of the introduction and implementation of technical equipment, systems and technologies INSTRUCTORS-TRAINERS The professional goal of the official and the employee belonging to the function group is to train personnel in a specific area. The work requires a thorough knowledge in the area of training and may be placed also in the function group of the training sector. (1) Carries out practical training in a specific area, primarily the training gives technical skills (2) Knows thoroughly the specialty which he or she teaches. Has acquired the necessary techniques how to teach the specialty (3) Is informed of the requirements, training guidelines etc. in the area of training (4) May participate in the management and development of the content of the training programme (5) May organize sports events A (1) Prepares training fields and study aids for carrying out simpler practical training in a specific area on the basis of a specific training exercise (2) Prepares independently the educational and training environment, accessories and other necessary for carrying out practical training (3) Participates in the meetings concerning preparation of training programmes and training (4) Records technical solution (5) Knows the technical requirements and teaching methods of the profession for the acquisition of professional skills (1) Carries out practical training in a specific area,

14 (2) Observes how necessary skills and/or specialty are acquired, provides personalized feedback and adapts educational methods (3) Knows the area of training, training topics and training methods (4) Is informed about the training methodologies, theory and practical demands in the area of training (5) Develops the content and teaching methods of the training program (6) May arrange sports events or manage their organisation A (1) Prepares training fields and study aids for carrying out practical training in a specific area on the basis of a specific training exercise (2) Manages and develops the educational and training environment, accessories and other necessary for carrying out practical training in a specific area or organises the corresponding work (3) Participates in the meetings concerning preparation of training programmes and training (4) Records technical solution (5) Provides input for the development of new educational and training environments and planning technical solutions or accessories (6) Knows thoroughly the technical requirements and teaching methods of the profession for the acquisition of professional (1) Organizes and conducts in-house training sessions (2) Presents basic opinions, approaches and innovations in the area (3) Develops and manages the content of the training programmes (4) Adapts, translates, and works out training materials (5) Monitors and takes into account innovations in the area and changes in legislation and rules (6) May be responsible for the certification (7) May coordinate the work of lower-level specialists SERVING PERSONS The professional goal of an official or employee belonging to the function group is to serve, supervise and advise natural and legal persons operating in the judicial area of the state. (1) Serves legal and natural persons in accordance with the standards, instructions and work orders received (2) Performs simple and routine orders delivers notices, receives and puts overcoats and things to deposit (3) May answer incoming phone calls, provide information about the location of the rooms in the agency, about persons etc. in accordance with the current rules (4) May perform other simple and routine tasks related to serving persons (1) Serves legal and natural persons in accordance with the standards and procedures (2) Advises on legal and natural persons in accordance with the powers granted (3) Checks the accuracy of documents and data, collects and analyses information received and, where necessary, collects additional information

15 (4) Receives and examines the applications of persons for issue of certificates, notices, copies and other such documents (5) Prepares and issues certificates, notices and other such documents within the limits of the powers (6) May enter in the database the data of persons and, where appropriate, make changes or adjustments to the data and issue data of persons from the database (1) Serves and supervises legal and natural persons in correspondence with their questions and needs and responds to their information requests (2) Advises legal and natural persons in simpler matters and resolves petitions, requests, complaints, problems and problem situations in accordance with the powers granted (3) Evaluates and decides whether the documents submitted meet the requirements provided in legislation and, where appropriate, specifies the data (4) Draws up notifications and make copies of and excerpts from the required registration dossiers and other documentation (5) May proceed misdemeanours (6) May manage contracts with clients and advise legal and natural persons upon the entering into contracts (7) May prepare and issue invoices to clients (1) Advises legal and natural persons on more challenging issues (for example, taxes) (2) Provides sectoral advice and information to legal and natural persons (3) Explains rules to legal and natural persons within the framework of individual appointments, prevention work, training, training days or in any other form of advising, introduces the options, offers alternatives and helps persons in decision-making (4) Examines the applications, queries and complaints of legal and natural persons and offers options to resolve them LEVEL 5 (1) Coordinates the service process within the framework of a particular service or topic, controls and coordinates the compliance with service standards in the service units (2) Solves the problems of persons in non-standard situations (3) Advises and informs natural or legal persons on the sectoral prevention-related issues and plans and performs prevention work lectures, trainings, information days, projects (4) Supervises and advises persons and officials of the structural unit on the sector-specific or cross-sector complex issues (5) Has a complete overview of the services of the agency and participates in the development of new services (6) May exercise supervision over the service process (7) May coordinate the work of lower-level specialists LEVEL 6 (1) Manages and plans the work of the sectoral subunit (2) Resolves complaints and disputes in the area (3) Ensures compliance with the standards and procedures in the service unit (4) Directs and coordinates the development of uniform procedures, standards and methodologies for sectoral services

16 (5) Makes proposals for the optimisation of work processes and improvement of the quality of customer service (6) Organizes cooperation with other state agencies and internal entities in the provision of sectoral service IT DATA SECURITY The professional goal of an official or employee belonging in the function group is to ensure the security of information systems. (1) Analyses data security incidents (2) Participates in security audits of information systems (3) Teaches and advises employees of the agency on the matters of data security (4) May participate in the process of designing and analysing of the information system (1) Resolves the problems associated with data security incidents and analyses complicated problems (2) Supports the performance audits of the information system (3) Works out support processes and framework documents to ensure the security of the information system (4) Provides expert assessments upon the design and development of information systems (5) Advises the management and employees of the agency on matters of data security (1) Examines data security incidents, analyses and classifies the risks of the information system (2) Organizes security audits of the information system (3) Coordinates the development and storage of documents regulating the security of information (4) Coordinates the introduction of security instruments of information systems (5) Participates in the development of data security requirements (6) May manage a structural unit or coordinate the work of lower-level specialists (7) Is an expert in the area of data security IT-COMPUTER GRAPHICS The professional goal of an official or employee belonging to the function group is to create and maintain the homepage of the agency and work out computer design. (1) Administers the functioning of the homepage and/or works with the image editing-and design programmes (2) Changes and supplements the homepage information in accordance with the directions (3) Works in accordance with the homepage and graphic identity requirements of the agency (1) Designs the homepage according to the given requirements, using special software for that purpose (2) Develops the web environment of the agency/client and is responsible for technical solutions

17 (3) Where appropriate, carries out simpler programming work upon designing the homepage and assists in the development of the CMS (Content Management System) (4) May work with design and photo editing programmes (Adobe Photoshop, Adobe Illustrator, CorelDraw, Freehand etc.) (5) Works independently with clients and identifies the customer's needs (6) Where necessary, coordinates the work of lower-level specialists IT-MANAGEMENT The professional goal of an official or employee belonging to the function group is to ensure the management of IT teams, structural units and services. The managers at all levels are responsible for the achievement of the goals assigned to the structural unit approved under the authority. (1) Coordinates the work of the team and is responsible for the achievement of the goals of the team, and for the execution of the tasks (2) Adjusts the time schedule of projects and deals with the problems upon the execution of the project (3) Cooperates with external partners to ensure the successful realization of the projects (4) Job responsibilities include mainly the management of daily activities (5) May monitor the implementation of the budget, draw up the reports on the current status and progress of the project (6) May make proposals concerning new technological solutions (7) Heads a team consisting of up to ten members (1) Heads a structural unit (cost unit) (2) Job responsibilities include mainly work management (3) Recruits and directs officials or employees (4) Is responsible for the continuous working process and the achievement of the objectives set (5) Plans the activities of the structural unit under the authority of their own together with heads of other units (6) Ensures the implementation of the up-to-date know-how and technology in accordance with the set objectives (7) May draw up the draft budget of the structural unit and participate in strategic planning (8) Manages a structural unit consisting of up to thirty employees, may coordinate the work of external suppliers (1) Manages a structural unit which may consist of several subunits (2) Job responsibilities include both work management and independent strategic management of the structural unit (3) Evaluates and monitors the development of the officials and employees, the development and use of the know-how and the development of technological solutions (4) Supervises and controls the working out and development of work processes in the structural unit (5) Monitors the progress of the project and the quality of the execution thereof (6) Draws up the budget of the structural unit or service and controls the execution thereof (7) Manages a team of up to 40 members, may coordinate the work of external suppliers6

18 IT-CONSULTANTS The professional goal of an official or employee belonging to the function group is to implement and develop information technology solutions. (1) Knows thoroughly IT-products and/or solutions in a specific area (2) Identifies the client's needs and defines the initial task and volume of the project (3) Records the client's needs (4) Supports upon introduction of solutions and advises on technical issues relating to the product (5) Participates in the project team, cooperates with various subunits of the agency (1) Knows thoroughly IT-products and/or-solutions (2) Determines the hardware and software and other technical needs of the agency (3) Advises the client on creating and implementing new solutions (4) May manage implementation projects (5) Assesses the client's needs and offers him or her solutions in the area of IT (6) Deals with the promotion of information technology opportunities in the agency and knows thoroughly the processes of the agency (7) Creates and develops relationships with clients, and supports them in the sales process (8) Cooperates with the employees of the various subunits of the agency (1) Is responsible for the management of the area of consultancy (2) Deals with the promotion of information technology opportunities in the agency, knows thoroughly the processes in the agency (3) Evaluates the clients future needs and offers him or her solutions in the IT area (4) Advises the client upon creating and implementing new solutions (5) Manages large-scale consultation projects in one or several areas (6) Draws up the budget and supervises its execution (7) Participates in the developing of the overall strategy of the agency IT-PROJECT MANAGEMENT The professional goal of an official or employee belonging to the function group is to ensure the management and supervision of IT projects and the organisation of relations between the parties involved. (1) Manages minor projects which are, however, significant in terms of the activity of the agency, which may be parts of major projects (for example, maintenance projects) (2) Is responsible for the results of the project in accordance with the plans, budget, quality standards and objectives (3) Exchanges information with clients, may explain the goals and clients needs and make proposals (4) Coordinates the team consisting of up to five members (usually the employees of the agency

19 (1) Manages important and complex projects (for example development-and execution design projects) (2) Works out documents of project proposals and tenders (3) Coordinates the time schedule, resources and budget of the project with the client and the management (4) Adjusts and adapts work processes in order to avoid possible problems and risks of projects (5) Organizes mutual relations between support groups, management and suppliers (6) Exchanges information with clients, may explain the objectives and costs of the project and provide recommendations (7) Reports on the status of the projects to the customer and the management of the agency (8) Manages a team of up to ten members (usually the employees of the agency) (1) Manages large-scale projects critical to the activities of the agency which are targeted at a specific client or area of activity and which often involve a number of sub-projects (2) Coordinates the development of the bids, may participate in large-scale negotiation or may conduct them (3) Coordinates the start and end dates of the projects with the management and clients (4) Gives expert advice to lower-level project managers in the area of risk management (5) Develops project plans, budgets and quality standards and monitors their compliance (6) Exchanges information with the parties involved to ensure the availability of resources and conformity with the contract conditions (7) Manages a team consisting of up to the 20 members (usually the employees of the agency and partners) IT-SYSTEM ADMINISTRATION The professional goal of an official or employee belonging to the function group is to ensure administration and maintenance of information systems. Officials or employees may specialize in such areas as, for example, central processing units, operating systems, storage devices, helpdesk, network, infrastructure, solutions, security. (1) Manages workstations, a local area network, or one part of a large system (2) Installs, configures, and maintains software and hardware (3) Monitors the work of the systems in accordance with the established service level (4) Solves simple problems and communicates more complicated issues to higher level specialists (5) Advises users on the use of, hardware, network and software (6) May replace a system administrator in carrying out simple and limited operations (7) May participate in the planning, execution and testing processes of larger systems (1) Manages systems with relatively small number of users and load (2) Installs, configures and maintains servers, operating systems, software and hardware (3) Ensures compliance of systems with work continuity and security policies (4) Plans and runs the system diagnostics, solves complex problems independently (5) Analyses enhanced versions and make proposals for their use to ensure performance and functionality of the system (6) Administers and advises end-users

20 (1) Manages and develops systems with relatively small number of users and load, which is of significant importance in terms of the work of the agency (2) Installs, configures and maintains complex servers, operating systems and other systems independently (3) Analyses and resolves complex problems, compatibility issues and the problems related to automated processes (4) Participates in the design and execution of the development projects of large scale systems (5) Consults and makes proposals regarding the solutions appropriate for a specific agency (6) Approves the network architecture of applications and verifies its compliance (7) May manage short-term projects, which are related to the execution and maintenance of the system (8) May participate in the negotiations with the suppliers, in monitoring the implementation of the agreement and in the preparation of the budget (9) May coordinate the work of lower-level specialists (1) Manages and develops a variety of large scale information systems and their integration (2) Manages administration, maintenance and user support of information systems with a large number of users and load (3) Offers solutions to problems related to compatibility of software (4) Directs the development of large-scale systems and optimization of projects (5) Participates in negotiations with suppliers and monitors the performance of contracts (6) Is responsible for the development and implementation of processes (7) Coordinates mutual cooperation between the structural units (8) Coordinates the work of lower-level specialists IT-SYSTEMS ANALYSIS The professional goal of an official or employee belonging to the function group is to work out and develop software programs. (1) Collects and analyses information in accordance with a predetermined task (2) Carries out simpler analyses and assists senior analysts (3) Participates in the preparation of project specifications (4) Works under the guidance of a senior analyst (1) Analyses independently simpler systems in accordance with the needs of a customer and the specific objectives of the project (2) Designs simpler structures and programmes and analyses user opportunities (3) Draws up programming tasks in accordance with the project plan (4) Evaluates software packages in terms of client use aspect and participates in the preparation of the project specifications (5) May draw up by the initial task of the client and/or public procurement requirements (6) Communicates with the developer during the project, specifies requirements (1) Analyses the systems of the agency