Culinary Arts 4 Track 1: Culinary & Hospitality Management Semester 1 Course Review

Transcription

1 Culinary Arts 4 Track 1: Culinary & Hospitality Management Semester 1 Course Review Unit 1: Hospitality Industry Segments This unit introduces students to the vast world of hospitality and tourism by exploring various career pathways throughout the industry. Standards Covered: Compare and contrast commercial and non-commercial segments in food service Explore the role and management pathway of a restaurant manager Explore the role and management pathway of a hotel manager Identify and differentiate the different types of lodging Identify and differentiate the different types of restaurants Examine the different segments in the travel and tourism industry. Key Vocabulary and Concepts: Define the Following: Travel & Tourism AAA Commercial Foodservice Non-Commercial Foodservice Quick Service Restaurant Labor Hours Full Service Hotel Convention Hotel

2 Luxury Hotel Concepts to Know: Explain the objectives of a manger Give examples of commercial foodservice operations Give examples of non-commercial food service operations When were quick service restaurants first introduced Explain the benefits of tourism in the hospitality industry

3 Explain the role of a general manager in a large scale hotel Explain the role of a general manager in a small hotel List the businesses under the travel and tourism industry segment

4 Unit 2: Management Essentials This unit focuses on the skills necessary to be a successful manager and team leader. Standards Covered: Identify characteristics of an effective manager Examine management skills Demonstrate effective communication skills Use positive reinforcement techniques to increase productivity Demonstrate the ability to lead a team in a diverse environment. Key Vocabulary and Concepts: Define the Following: Diversity Supervision Manager Supervisor Communication Positive Reinforcement Bill Marriot Ray Kroc

5 Walt Disney Concepts to Know: Explain the top role of a manager Supervisor vs. Manager List the barriers to communication Describe effective communication List two gateways to communication Explain the main functions of a leader

6 Explain the importance of communication Explain the benefits of motivating and inspiring your employees Explain the basic functions of a leader Describe how to effectively manage change

7 Unit 3: Customer Service & The Manager This unit focuses attention on guest services, needs, and employee empowerment. Standards Covered: Anticipate guest needs Evaluate and solve customer complaints Understand how management can empower their employees to handle customer needs Demonstrate problem solving skills. Related Vocabulary and Concepts: Define the Following: Etiquette Service Dinning Atmosphere Concepts to Know: Explain proper phone etiquette in a restaurant Explain ways to solve customer complaints

8 Describe how to prevent customer complaints Explain the importance of customer service What is the importance of employee training

9 Unit 4: Banquets & Catering This unit focuses on planning, implementing, and successfully running banquet and catering events. Standards covered: Define catering and describe the type of events that are usually catered Describe and illustrate how common themes are found across catering operations Differentiate between low cost and elaborate events Describe the regulatory restrictions for an approved kitchen and state mandated Food Safety Training requirements for a catering job. Key Vocabulary and Concepts: Define the Following: American Automobile association Internal Customer Food and Beverage Catering Banquets ServSafe Concepts to Know: Explain the rating systems and criteria for hotels

10 List the different divisions in a hotel and the departments pertaining to them List the type of catering events in a large hotel Describe the role of the catering manager Explain how staffing banquets varies from large hotels to small hotels Which area of the hotel is the most profitable?

11 Which area is most profitable in catering and banquets?