Position Description Employment Consultant Post Placement Support Officer Disability Employment Services (DES)

Transcription

1 Position Description Employment Consultant Post Placement Support Officer Disability Employment Services (DES) KARINGAL MISSION Enriching peoples lives through support, advocacy, partnership and choice Karingal is a community service organisation which is committed to providing services that enhance the lives of individuals. Our team takes pride in proactively supporting people with disabilities, disadvantages and those who are aged, to live full and active lives. We have services in Metropolitan Melbourne, Regional areas in Victoria, Queensland and South Australia. Karingal recognises the contribution that a diverse workforce makes to continuous improvement and client services delivery and is an Equal Opportunity Employer. Karingal values diversity and encourages applications from Aboriginal and Torres Strait Islanders, people with disabilities and from culturally and linguistically diverse backgrounds. Karingal is committed to making reasonable adjustments where operationally viable. MatchWorks provides a range of employment and related services to job seekers from multiple locations in Victoria, South Australia and Queensland. The main services provided are jobactive, Disability Employment Services (DES), Work for the Dole (WfD) Coordinator Contracts and ReturnToWorkSA Job Placement Services. However MatchWorks also delivers other specialist programs to many disadvantages sectors of the community, such as to Indigenous Australians, People with Disability, Mature-Aged, Youth, and People from Culturally and Linguistically Diverse backgrounds. Position Objective To provide effective supports and interventions which enable success in the workplace, taking into account the skills and abilities of the worker and the needs of the employer. The post placement support and ongoing support EC will assess and address the workplace support needs of individuals to ensure ongoing employment is sustained. Position Specifics Branch: Employment Status: Reports to: Supervises: MatchWorks Disability Employment Services (DES) Full time Site Manager N/A Page 1 of 5

2 Internal Liaisons: External Liaisons: Employment Consultants Business Development Consultants MatchWorks Management Claims Officer/Administration and reception staff Other MatchWorks/Karingal staff Job seekers Employers Centrelink Ongoing Support Assessors and Supported Wages Assessors The Department of Social Services and The Department of Employment Other agencies including Registered Training Organisations, allied health professionals and social service providers Position Responsibilities & Duties Job seeker services Build strong relationships with clients, employers and other associated key stake holders. Establish a rapport with clients in order to identify, assess and address needs. Develop and maintain tailored employment pathway plans in conjunction with job seekers which identify specific employment outcomes, work strategies, tailored interventions (including other service providers), ongoing employment support activities and employment independence goal strategies. Continually survey the local job market in order to identify suitable and alternative employment opportunities, use networks of workers in PPS and OGS to garner opportunities for other job seekers. Achieve job placements (repeat business) and sustainable employment outcomes. Support clients in the workplace to maintain ongoing employment through effective PPS, focussing on those clients in ongoing support, with intent to transition to Independent workers. Maintain regular face to face contact with clients in line with individual objectives. Involvement in Supported Wage and Ongoing Support Assessments. Support colleagues by assisting to provide pre-employment and/or post-employment assistance through vocational counselling, training, job search skills, and work trials/work experience to increase capacity for employment or retention of employment. As and where required, pick up an EC caseload of job seeking clients Communication High level of verbal, written and listening communication skills including interviewing, assessment and planning skill. Conduct all job seeker, employer and network interactions with a high level of customer service. Liaise with other operational staff and local employers to monitor jobseeker activities and opportunities. Liaise closely with other service providers including training institutions in order to maintain knowledge of and influence activities available to jobseekers. Participate in relevant industry conferences and training. Page 2 of 5 Measurable Outcomes Contributes to the achievement of program KPIs, star ratings and individual role objectives. Achieves job seeker employment retention rates towards 52 week outcomes, independent worker status and at times for 13- and 26-week outcomes as prescribed by manager. Maintenance of clients in work in line with contract KPIs, national comparative data and star ratings relating to ongoing support. Effective recording and claiming of service support fees. Ensures effective communication with job seekers, employers, colleagues and other industry stakeholders at all times.

3 Documentation & Compliance Provide necessary support levels (in line with worker needs) and congruent with funding levels (as per Department guidelines) Accurately document support provided, especially in the PPS phase to ensure transition to OGS as needed Monitor all claims for payment (including the collection and maintenance of appropriate documentary evidence), and action all flexible ongoing support claims at site level Completion of documentation as per Department contracts (The Deed) and/or MatchWorks work procedures and quality and compliance standards. Record and maintain detailed case records and progress reports in accordance with Department guidelines and MatchWorks policies and procedures. Documentation must be accurate, up-to-date and submitted in a timely manner. Provide a service which meets the Disability Service Standards and other associated quality systems and compliance requirements (including Karingal quality systems, The Departments Code of Conduct and Service Guarantee). Contribution to team and continuous improvement Willingness to undertake further training for self-development. Display professionalism in all internal and external communications and transactions. Attend regular site meetings and regional Employment Consultant seminars. Develop, engage and/or maintain links with associated and relevant support agencies, mental health providers and other key stakeholders involved parties (such as family members, educators, and social workers etc.) to ensure continuity of care for the job seeker. Participate in meetings, policy and organisational development activities as required. Flexibility to adapt to changing business needs and contractual variations. General Educate employers, co-workers and the local business community about people with disabilities, injuries and/or medical conditions to break down employment barriers and community stigmas. The ability to work in a flexible manner in order to meet changing business and operational needs. The ability to manage a challenging workload through prioritisation and effective time management. Display high level of personal integrity and professionalism when representing Karingal. Other duties as directed by manager or supervisor. Supporting Others Capability and Leadership Attributes Responds to changes in clients and stakeholder needs as directed by supervisor Actively listens to colleagues and clients and responds promptly to their needs Actively contributes to team goals through cooperation Respect individual needs and choices Complies with internal and external contracts, guidelines and other requirements including Karingal and MatchWorks internal policies, procedures, work instructions and The Departments contract provisions. Client servicing time and activity records to support fee claims in line with contractual guidelines. Compliant internal and external audit results in line with The Deed and Karingal expectations. Builds effective relationships with team members and other relevant stakeholders. Actively participates in meetings and training, and contributes toward team targets and goals. Adheres to Karingal staff code of conduct at all times Upholds MatchWorks values at all times Page 3 of 5

4 Delivering Quality Services Personal & Professional Commitment Leadership & Influence Positive Impact Accepts personal responsibility for accurate completion of work and seeks help when required Works within agreed priorities for clients and works independently on routine tasks Self-motivated to get things done and works to agreed outcomes Enthusiastically accepts tasks and initiates action Demonstrates Karingal values and code of conduct. Displays high ethical and professional standards in all aspects of work Reflects on own behaviour and recognises the impact on others. Seeks development options Self-evaluates performance and seeks feedback from others Engages in continuous learning opportunities and supports others in learning Demonstrates knowledge of Karingal s mission, vision and guiding principles Keep self-informed. Keeps supervisor/tl informed on work progress Demonstrates judgement and adheres to work plans Thinks and plans ahead Stays focused on the goal of service improvement and resists being side-tracked Remains positive and responds to pressure in a controlled manner. Ensures work is completed within timeframes Is tolerant and open. Treats all people with respect and courtesy Inherent Requirements of Position Core Physical Requirements Ability to operate varying technological devices and software applications Able to drive and operate company vehicle, or travel on own means as appropriate to the position Ability to sit for prolonged period at workstation Ability to stand for prolonged periods Ability to bend and lift various objects and weights Able to communicate effectively with various stakeholders Ability to access, interpret and utilise complex documents The following adjustments to the work environment can be accommodated for individuals Reasonable adjustments to work related communications or information provision is available Provision of interpreters, readers, attendants or other work related assistance is available Reasonable adjustments can be made to workplace or work related premises, equipment or facilities, including provision of additional equipment or facilities to people with a disability Reasonable adjustments to work methods are available to people with a disability Reasonable adjustments can be made to work arrangements, including in relation to hours of work and use of leave entitlements Access to training, transfer, acting, trial or higher duties positions, traineeships, or other forms of opportunity to demonstrate or develop capacity in a position Reasonable adjustments can be made to this position to accommodate a person with a vision impairment Reasonable adjustments can be made to this position to accommodate a person with hearing impairment Reasonable adjustments can be made to this position to accommodate a person with intellectual impairment Reasonable adjustments can be made to this position to accommodate a person with a physical impairment Mandatory Requirements Satisfactory completion of Police Check/s Current Drivers Licence Page 4 of 5

5 Essential: Desirable: Key Selection Criteria & Skills/Attributes Proven ability to build rapport and maintain effective relationships with clients, peers and relevant agencies/key stakeholders towards gaining and maintaining sustainable employment opportunities. Highly developed interpersonal skills. Demonstrated high level professionalism, compliance and attention to detail. High level of oral and written communication skills. Ability to manage time and workloads effectively to business priorities in a challenging environment. Proficiency in using Microsoft Office software programs. Experience in or understanding of the disability field and barriers to employment experienced by people with disabilities, injuries and health conditions. Experience in Disability support work. Existing employer network Accredited qualification in allied health, counselling, psychology or similar. Previous experience in employment services. Page 5 of 5