Coordinator Competencies: What's Needed for Effective Leadership

Transcription

1 Coordinator Competencies: What's Needed for Effective Leadership Tracy (T.J.) BeMent NADCP Annual Training Conference July 10,2017 Washington, DC 1 Strengthening Court Professionals 2 1

2 Leadership and Excellence Question: What is your #1 tip (or advice) to others about LEADERSHIP and EXCELLENCE? 3 Leadership ØWhat are some qualities? ØWhat are some traits? ØWhat is the difference between qualities and traits? 4 2

3 What is Excellence? Excellence 5 Court Administrator Competencies 6 3

4 The Leadership Puzzle How to be a great court leader Innovator Diagnostician Communicator Strategist Court Leaders Collaborator Statesman Motivator Visionary 7 Purposes & Responsibilities Describe why courts exist and the major purposes that courts carry out Takeaway Knowledge of court purposes, processes and outcomes Define the values, foundation, and historical perspectives underlying the American court system Takeaway Understand the role, purpose and establishment of courts 8 4

5 Purposes & Responsibilities Identify trends in court reform and pressures forcing the courts to change and expand. Takeaway Familiarity with current trends, emerging research, and ability to relate to current court operations Explore quality court management concepts, accountability measures, and efficient processes in executing the role of courts insociety Takeaway Comfort in learning about new concepts, and willingness to apply accountability practices to one s own court Articulate the practical impact and relevance of the purposes and responsibilities of courts to their jurisdiction, day-to-day court operations, and theirjob Takeaway Understand the purposes and ability to relate to actual court operations 9 Public Trust and Confidence Describe the importance of public trust and confidence to the credibility of judicial branch Takeaway Familiarity with how public opinions/perceptions affect the credibility of the court and judicial branch Document the ways that transparent and consistent application of court procedures, as well as the timely resolution of cases, enhances public trust and confidence Takeaway Understand the elements of public trust, and familiarity with court processes/practices Identify the inherent connections between public trust and confidence and the principles of procedural fairness Takeaway Knowledge of elements of public trust and proceduraljustice 10 5

6 Public Trust and Confidence Demonstrate the ways that local courts assess public trust and confidence Takeaway Knowledge of court practices and processes Assess the level of public trust and confidence in your local jurisdiction ü Takeaway Ability toobtain information about public opinions and knowledge of elements that contribute to public opinions (customer service, fairness, access) 11 Caseflow andworkflow Define the purpose of courts Takeaway Know court purposes and how they relate to caseflow Map caseflow from a systemic perspective Takeaway Familiarity with case processing steps and ability to describe Complete a detailed, systemwide evaluation of caseflow management strengths and weaknesses ü Takeaway Know current caseflow practices and willingness to scrutinize, assess, and evaluate it against proven best practices 12 6

7 Operations Management Create and produce a program plan for a specialty court, to include program goals and objectives, partners and collaborators needed, and measurable program outcomes Takeaway Skills in communicating (orally and in writing) about program objectives, benefits and performance measures Assess which performance measures or metrics are needed to document and report on the business outcomes of the Operations Management elements Takeaway Understand court operations and familiarity with best practices in performance measurement 13 Public Relations Design media strategies for hypothetical situations using new tools and criteria Takeaway Ability to conceptualize and create new methods Design a publicity campaign demonstrating knowledge of methods of communicating through news media, social media, andpublic outreach methods Takeaway Familiar with court operations and areas of importance to the public, media and users of social media 14 7

8 Educational Development Demonstrate decision-making ability regarding education as a tool for growth Takeaway Understand the role of education and needs of judges, executives and staff for education offerings, and job performance Evaluate available sources of support for education in the local court Takeaway Familiarity with sources for training and education and willingness to create options Assess the status of education in the local court Takeaway Willingness to use critical analytical skills to scrutinize education practices Develop personal strategies to actively lead education in the local court Takeaway Ability to conceptualize how to lead, and to engage both programs and staff interest in training and education 15 Workforce Management Describe the various methods of job analysis and use those methods to create appropriate job descriptions and recruit qualified applicants for court positions Takeaway Ability to work with human resources to create and fill positions with the right staff Create a performance management appraisal system for court employees that produces a high performance work culture Takeaway Devise incentive system that works with the organizational culture 16 8

9 Workforce Management Assess the education and training needs of the court to improve staff development and performance Takeaway Understand the big picture of how staff fits in Evaluate potential areas of risk to court personnel and establish and implement policies to prevent or mitigate those risks Takeaway Ability to prevent issues as well as respond to them 17 Ethics Identify differences in ethics codes, their own court s code and other codes, model codes and some from specific states and courts Takeaway Broad general knowledge of ethics codes Determine the organizational structure needed to develop and implement a code of conduct Takeaway Become the change agent! 18 9

10 Budget & Fiscal Management Define key fund accounts and assess the true cost of applying for and managing grant funds Takeaway Understand grant funding Write a budget justification for a new program or budgetary need Takeaway Develop new programs Develop a plan for responding to potential budget cuts or for funding for a new project Takeaway Protect the court s resources 19 Accountability and Court Performance Assess the current court performance and management metrics used by the court and the culture around accountability and court performance Takeaway Assess current practices Organize and present the performance measurement data in a format that maximizes the use of visuals Takeaway Present the court s performance Identify relevant performance measures for the court and select data to support those measures ü Takeaway Identify key measures 20 10

11 Accountability and Court Performance Identify, design, and apply performance measures that address the effectiveness of court programs and procedures ü Takeaway Apply what you have learned Diagnose the results of performance measurement and apply findings to improve court performance Takeaway Determine the outcomes Develop an effective communication strategy to the public and its public policy partners about the performance of the court in carrying out its constitutional duties Takeaway Develop a communication plan Identify educational needs based on an assessment of the local court s readiness to implement performance measures ü Takeaway Develop an education plan 21 Understand the leadership importance of credibility, trust and ethical behaviors Takeaway Understand human behavior Know the importance of good governance needed for effective court leadership Takeaway Make use of governance techniques Understand and analyze the traits, habits and models of leadership Takeaway Practice traits of leadership Leadership 22 11

12 Promote effective communication, collaborative decision-making, andteamwork Takeaway Work as an effective team Utilize the tools necessary to support a high performance court Takeaway Always have performance in mind Know the keys to promoting personal and organizational legitimacy through transparency and accountability Takeaway Walk the walk Leadership 23 Strategic Planning Design and carry out a planning process, appropriate for one s court, to create a strategic plan that will serve as a critical tool for achieving the court s preferred future Takeaway Develop and execute the strategic plan Execute a process that aligns individual performance goals with the strategic plan ü Takeaway Develop and execute the strategic plan with people in mind 24 12

13 Strategic Planning 25 The Court Administrator 26 13

14 The Court Administrator: A Guide to the Profession v History v Why Court Administration v Relationship to Judges v Court Administrator Roles/Qualifications v Professionalism 27 Relationship: Judge and Administrator 28 14

15 Professionalism : Association Membership Benefits Sharing Tools Best practices Education Publications Webinars Committees Problem solving 29 What is Leadership toyou? 30 15

16 What is Excellence toyou? 31 Develop A Leadership Action Plan It s all aboutyou! 2016 NCSC Public Opinion Poll 52% Agree... Just like any business, 02 (STATE) courts must change with the times to meet the 03 needs of their customers and to keep up with new 04 innovations. 01 Lead with yourheart Create aplan Use your skillswisely Aim for thestars 32 16

17 nacmnet.org 33 17