Keywords: Process orientation, maturity model, supply chain management, organizational design, supply chain organization

Transcription

1 Keywords: Process orientation, maturity model, supply chain management, organizational design, supply chain organization

2 How important is process orientation for business practice and what are the main objectives and success factors? What is the maturity level of process orientation within German-speaking companies?

3 et a.

4

5 Figure 1 Three levels of the process orientation maturity model

6 Table 1 Sample characteristics Business sectors of participating companies (n=52; relative frequency) Company size (employees)

7 Table 2 Importance of process orientation Table 3 Objectives related to process orientation

8 Table 4 Succes factors for process orientation Therefore, regarding research question one it is shown that process orientation becomes increasingly important, with objectives mainly focused on internal performance instead of improved integration of external supply chain partners. For a sustainable implementation of process orientation, clear process responsibilities, top management support and a processoriented corporate culture are crucial success factors.

9 Table 5 Overall maturity level for all dimensions of process orientation Maturity level Process definition Table 6 Maturity level for process definition

10 Maturity level Holistic process control Table 7 Maturity level for holistic process control Maturity level Process architecture Table 8 Maturity level for process architecture Maturity level Operationalization and optimization

11 Table 9 Maturity level of operationalization and optimization Maturity level Methods and infrastructure Table 10 Maturity level of methods and infrastructure

12 Maturity level Strategic focus Table 11 Maturity level of strategic focus Maturity level Organizational structure Table 12 Maturity level of organizational structure

13 Maturity level Corporate culture Table 13 Maturity level of corporate culture Therefore, regarding research question two it is shown that the maturity level for all eight dimensions is relatively low. In order to seize the full potential of process orientation, the focus should be on a holistic process orientation approach not only within one company but also between cooperating companies.

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