Employee and Family Assistance Program

Transcription

1 Employee and Family Assistance Program The Advancement of EFAPs Presented by: Melissa Porras Kerri Farrell

2 The Advancement of EFAPs

3 Employee Support Solu.ons Counselling Services and Trauma Support 3 Work Life Services Organiza?onal Support and Training

4 Counselling Services Tradi.onal: Face to face, reac.ve Counselling Services Present: Toll- free and confiden.al 24/7/ different languages Advanced intake procedure Delivery methods: in- person, telephonic, e- counselling, video counselling, self- directed text- based, First Chat, online programs 4

5 Counselling Services Counselling Services Advanced issues that counselling services can support: Stress Depression Anxiety Anger Life Transi.ons Addic.on Work- Life Balance 5

6 Full Service Intake & Assessment 24 / 7 / 365 Access to Bilingual Intake Professional Immediate Assessment of Caller s Needs Urgent Request/ Crisis Situa.on Non- Urgent Request Request for Work/Life Solu.on Employee Iden.fies need for help Needs answer asap Immediate access to Counselor Organiza?on Expert consulta.on Onsite support Trauma Onsite support as requested Counseling modality matched to client need and/or preference: Face to face Telephonic E- Counseling Video Counseling First Chat Self- Directed Online Client matched with appropriate professional assessment, consulta.on, resources provided aligned to specific need Closure & Follow- Up 6

7 Trauma Support 7 Trauma Support Tradi.onal: Large scale disasters Present: Employee death/witnessing employee death Serious injury occurring at work Downsizing or job loss Violent physical a]acks/threats Robberies, bomb threats, explosions, fires Inten.onal or uninten.onal release of chemicals of infec.ous agents

8 Trauma Support Trauma Support Advanced service delivery: 24/7/365 Ini.al assessment and consulta.on On- site defusing and debriefing with impacted staff Individual trauma counselling for employees Training and trauma response protocols for key personnel 8

9 Work Life Services What are they: Consulta.on to help with everyday life challenges and professional support for your health concerns Work Life Services Tradi.onal: Limited exposure; under u.lized Focus on legal and financial support * Reference from iwebu blog site 9

10 Work Life Services 1998 Google was founded Over 1 billion Google searches are processed every day. Work Life Services Doing research on the web is like using a library assembled piecemeal by pack rats and vandalized nightly. - Roger Ebert * Reference from iwebu blog site 10

11 Work Life Services Advanced Work Life services: Financial budge.ng, bankruptcy, debt & credit management, inves.ng Legal civil li.ga.on, separa.on/divorce, custody, child support, wills, estate planning Work Life Services Family paren.ng, childcare, eldercare, family planning, separa.on/divorce Workplace career planning, worklife balance Nutri.on weight management, diabetes, high cholesterol, high blood pressure, heart disease 11 Physical Health Health Coaching, Smoking Cessa.on, Naturopathy

12 Organiza.onal Support and Training Tradi.onal: S.gma associated with EFAP Li]le promo.on Present: Employee and people leader orienta.ons Organiza?on Support and Training People leader consulta.ons Online resources Account management Communica.on and promo.onal materials Seminars and Workshops 12

13 Organiza.on Support and Training LEADERSHIP TEAM LEADERSHIP TEAM People Leader Orienta.on and Training People Leader Support Tools Trauma.c Event Support Manager Tool Kits My EAP app Accessible support 24/7/365 EMPLOYEES EMPLOYEES Employee Orienta.on Self- Directed Tools Self- Directed Learning My EAP app Accessible support 24/7/365 FAMILY MEMBERS FAMILY MEMBERS Self- Directed Tools Self- Directed Learning My EAP app Accessible support 24/7/365 13

14 Evolving Technology

15 Incredible Things Happen Every 60 Seconds on the Internet 100+ new LinkedIn accounts are created new videos are posted on YouTube. 13,000 iphone applica.ons are downloaded. 98,000+ tweets are tweeted. 695,000 status are updated on Facebook. 168 million e- mails are sent. * Reference from iwebu blog site. 15

16 Wellness Programs NEED TO EVOLVE DOING BUSINESS - Technology is a necessity YOUNGER GENERATION - Increasingly technologically savvy and expect to be able to access services and informa.on via online and technological tools CREATING EMPLOYEE ENGAGEMENT Technology cri.cal to success 16

17 Leveraging Technology Face- to- Face: Tradi.onal. Ideal for group interac.on. Local convenient loca.ons. Telephonic: Convenient. Offers extended hours and ideal for working parents and those who commute. E- Counselling: Delivered via wri]en exchange. Flexible access for those be]er at expression emo.ons in wri.ng. Text Based, Self- Directed : self- directed counselling. 17

18 Leveraging Technology Video Counselling: Face- to- Face from your own home. First Chat: Instant connec.on to a professional counsellor. Online Access: Five programs Enhancing Your Rela.onship, Smoking Cessa.on, Financial Planning, Stress Management, Separa.on & Divorce. MyEAP: Mobile device which contains interac.ve tools, support resources, access to EFAP services. 18

19 Benefits of Technology in EFAP Provide rich interac.ve content -.ps, reminders and recommenda.ons Real-.me and easily shared resources helps employees stay connected with ini.a.ves Mobile- friendly communica.on allows organiza.ons to communicate with employees any.me, anywhere Online programs provide access away from work 19

20 Example: Technology and Integra.on of Services iden.fied as growth areas within EFAP Developing online tools and integra.ng EFAP services with workplace sponsored ini.a.ves can foster: employee engagement and produc.vity increased workforce connec.vity a con.nued cultural acceptance of self help and (self directed) self improvement; and an increased focus on preven.on. A]ridge & Burke, Trends in EAP Services and Strategies: An Industry Survey 20

21 Ques9ons? Thank you!