Aviation Operations on the Ground (England)

Transcription

1 Aviation Operations on the Ground (England) IMPORTANT NOTIFICATION FOR ALL APPRENTICESHIP STARTS FROM 6 APRIL 2015 Modifications to SASE came into effect on 6th April These changes ONLY relate to the Transferable Skills requirements of a framework and they ONLY apply to new Apprenticeship starts on, or after, 6th April Apprenticeships starts before this date must continue to meet the 2013 SASE requirements for Transferable Skills. For more details of the changes and how they will affect new Apprenticeship starts, please read the following preface page to the framework document. NB: Please check the "Revising a Framework" section for information on any additional changes that may have been made to this framework. Latest framework version? Please use this link to see if this is the latest issued version of this framework: afo.sscalliance.org/frameworkslibrary/index.cfm?id=fr00173 Issue date: 06 April 2011 Issued by People 1st for GoSkills

2 Modifications to SASE came into effect on 6th April The changes ONLY relate to the Transferable Skills requirements of a framework and they ONLY apply to new Apprenticeship starts on, or after, 6th April Apprenticeships started before this date must continue to meet the 2013 SASE requirements for Transferable Skills. The modifications removed the 5 year rule, meaning that acceptable qualifications, achieved before September 2012, are now in scope. This includes igcses, A and AS Levels, O Levels and Key Skills. However, there are still minimum grade/level requirements that need to be achieved, depending on the level of Apprenticeship being undertaken. There have also been some changes to the minimum grade/level requirements which, in summary are: Intermediate Apprenticeship: GCSE/iGCSE/A and AS Levels - minimum acceptable grade is now E, irrespective of achievement date (for ALL acceptable GCSEs/iGCSEs/A/AS Levels) Key Skills - minimum acceptable is Level 1, irrespective of achievement date O Levels minimum acceptable grade is C, irrespective of achievement date Advanced Apprenticeship: GCSE/iGCSE - minimum acceptable grade is now C, irrespective of achievement date (for ALL acceptable GCSEs/iGCSEs) A/AS Level - minimum acceptable is grade E, irrespective of achievement date Key Skills - minimum acceptable is Level 2, irrespective of achievement date O Levels - minimum acceptable grade is C, irrespective of achievement date Higher Apprenticeship: There remains no mandatory requirement for Transferable Skills qualifications to be achieved. Please note that some frameworks may have grade/level requirements that are above the SASE minimum requirements. Please check the framework to ascertain where this is the case and/or check directly with the specific Issuing Authority responsible for the framework. The updated version of SASE, and guidance documents, can be accessed here: PLEASE NOTE THAT THAT THE NEW REQUIREMENTS FOR TRANSFERABLE SKILLS, AS DETAILED ABOVE, OVERRIDE THE NOTES AND GRADES/LEVELS ASSOCIATED WITH THE TRANSFERABLE SKILLS TABLES, WITHIN THIS DOCUMENT. Until the Transferable Skills tables can be updated, any references to achieved before Sept 2012 and within 5 years of starting Apprenticeship or achieved before September 2012, otherwise at any time prior to starting Apprenticeship can now be ignored. Over the next few months, the Transferable Skills section within AFO will be amended to reflect the SASE modifications and all current frameworks will be updated and reissued to incorporate these changes. In the meantime, if you are in any doubt as to the requirements of any framework then please contact the relevant Issuing Authority.

3 Aviation Operations on the Ground (England)

4 Framework summary Aviation Operations on the Ground Apprenticeship in Aviation Operations on the Ground This framework includes information on Personal Learning and Thinking Skills Pathways for this framework at level 2 include: Pathway 1: Aviation Operations on the Ground Competence qualifications available to this pathway: C1 - Level 2 Diploma in Aviation Operations on the Ground Knowledge qualifications available to this pathway: K1 - Certificate in Aviation Operations on the Ground (Knowledge) Combined qualifications available to this pathway: N/A This pathway also contains information on: Employee rights and responsibilities Functional skills Aviation Operations on the Ground Advanced Apprenticeship in Aviation Operations on the Ground This framework includes information on Personal Learning and Thinking Skills Pathways for this framework at level 3 include: Pathway 1: Aviation Operations on the Ground Competence qualifications available to this pathway: C1 - Level 3 Diploma in Aviation Operations on the Ground Knowledge qualifications available to this pathway: K1 - Level 3 Certificate in Aviation Operations on the Ground (Knowledge) Combined qualifications available to this pathway: N/A This pathway also contains information on: Employee rights and responsibilities Functional skills

5 Framework information Information on the Issuing Authority for this framework: People 1st for GoSkills The Apprenticeship sector for occupations in passenger transport. Issue number: 1 Framework ID: FR00173 This framework includes: Level 2 Level 3 Date this framework is to be reviewed by: 01/04/2014 This framework is for use in: England Short description The purpose of the Apprenticeship is to train new entrants and upskill the existing workforce to the industry recognised standard of competency in Aviation Operations on the Ground. The covers the following areas: Providing Airside Ramp Services ; Providing Safe Airside Operations (Airports); Supporting Aircraft Operations ; Handling Air Passengers. The Apprenticeship is also flexible enough to support roles which cover a combination of these areas.

6 Contact information Proposer of this framework The framework has been developed following demand from a number of employers namely: Servisair, the Ministry of Defence, British Airways, Flybe, Menzies Developer of this framework Name: Organisation: Organisation type: Job title: Kathryn O'Regan GoSkills Sector Skills Council Apprenticeship Manager Phone: Postal address: Website: s@goskills.org GoSkills Concorde House Trinity Park Solihull B37 7UQ Issuing Authority's contact details Issued by: People 1st for GoSkills Issuer contact name: Julia Whittaker Issuer phone: Issuer info@goskills.org

7 Purpose of this framework Summary of the purpose of the framework The aviation industry covers three sub-industries: airlines, airports and ground handling agents. A brief summary of the three sub-industries follows. Airlines - airlines provide budget, long-haul, short-haul, scheduled and chartered flights to both UK and international destinations. Airports there are 57 commercial airports in the UK. Airports provide a wide variety of services including air traffic control, security and management of facilities. Ground Handling Agents Ground handling staff provide ground support for the airlines including check-in, passenger support, baggage handling, aircraft preparation, aircraft despatch and rampside services such as push-back. The Aviation Operations on the Ground framework covers ground operations and therefore covers relevant occupations within airports and ground handling agents. The framework is currently used within both the public and private sector. The purpose of the Apprenticeship is to train new entrants and upskill the existing workforce to the industry recognised standard of competency in Aviation Operations on the Ground. The covers the following areas: Providing Airside Ramp Services ; Providing Safe Airside Operations (Airports); Supporting Aircraft Operations ; Handling Air Passengers. The Apprenticeship is also flexible enough to support roles which cover a combination of these areas. Employers in the aviation industry have helped to design this framework and its component qualifications to meet their current and future skills needs. Employers have identified the following ways in which the Apprenticeship can help the aviation industry: enabling succession planning to attract new recruits into aviation operations on the ground roles providing career and progression opportunities in the industry providing a structured training programme to help develop and upskill the workforce establishing and maintaining common national standards that enable individuals to move between employers developing transferable and employability skills to support retention, motivation and performance through employer investment in apprentices

8 Aims and objectives of this framework (England) The aim of this Apprenticeship is to train new entrants and upskill the existing workforce to the industry recognised standard of competency in Aviation Operations on the Ground and to meet their current and future skills needs by supporting retention, motivation and performance. The objectives of this level 2 Intermediate Apprenticeship and level 3 Advanced Apprenticeship framework are to: attract new recruits into aviation operations on the ground roles to help employers with succession planning and increase the diversity of the workforce provide career and progression opportunities in the industry provide a structured training programme to help develop and upskill the workforce provide training to a common national standard that enable individuals to move between employers in the aviation industry develop transferable and employability skills.

9 Entry conditions for this framework Employers are looking to attract applicants who have a keen interest in working in aviation operations on the ground and the willingness to work shifts. Security is an important aspect of working in the aviation industry and all apprentices must be prepared to undertake a CRB check and provide 5 years continuous references in order to obtain an airport security pass. Apprentices will need basic literacy, numeracy skills on which this Apprenticeship will build. The idea is not to cut off any options so that applicants rule themselves out at the start. Applicants will be a mix of age and experience. As a guide, applicants may come from a range of routes including: work or work experience training and/or experience which could include a portfolio showing what they have done achieved foundation learning at level 1 achieved any of the Key Skills or Functional Skills successfully completed a Young Apprenticeship any of the (14-19) Diplomas academic qualification(s) such as one or more GCSEs Many apprentices are trained in more than one role and the following is a list of the skills and attributes which a typical apprentice would be expected to demonstrate: a willingness to take an airside driving test for airside roles in addition to other training requirements the willingness to communicate effectively with a range of people This list is not exhaustive and is intended to be a guide only. There is no specific minimum age requirement for the Apprenticeship however a number of airside roles require individuals to hold a driving licence.

10 ... level 2 Level 2 Title for this framework at level 2 Apprenticeship in Aviation Operations on the Ground Pathways for this framework at level 2 Pathway 1: Aviation Operations on the Ground

11 ... level 2... Pathway 1 Level 2, Pathway 1: Aviation Operations on the Ground Description of this pathway Aviation Operations on the Ground Total credit value of pathway = 60 credits Entry requirements for this pathway in addition to the framework entry requirements There are no further entry requirements over and above those previously stated.

12 ... level 2... Pathway 1 Job title(s) Passenger service agent Ramp Agent Aircraft Dispatch Agent Airfield maintenance Aircraft Operations Agent Load Control Agent Job role(s) Responsible for looking after passengers booking onto and boarding an aircraft. The role includes working at the check-in desk, boarding gate and helping resolve problems Responsible for a range of duties such as marshalling, loading the aircraft, turning the aircraft round into the correct position for take off, safely and quickly loading and unloading airline passengers luggage and cargo from aircraft as well as moving it around the airport Responsible for all activities involved in aircraft turn-around processes including co-ordinating service providers e.g. fuelling, catering, cleaning, passenger services, ramp services. Monitor and control the effective implementation of loading instructions. Responsibilities include checking runway/taxiway surfaces for obstructions such as birds and other wildlife; checking markings, airfield lighting and signage Responsiblities include monitoring aircraft departures and arrivals including liaison with airlines, air traffic control, ramp services and flight dispatch; co-ordinating slot requests and allocating slot times; implementing delay procedures Responsibilites include liaison with airlines to produce load instructions for the safe and effective loading of aircraft. This includes liaison with airlines, flight crew, dispatch and operations.

13 ... level 2... Pathway 1 Qualifications Competence qualifications available to this pathway C1 - Level 2 Diploma in Aviation Operations on the Ground No. Ref no. Awarding organisation Credit value Guided learning hours UCAS points value C1a 501/0865/7 City and Guilds N/A C1b 501/0989/3 Edexcel N/A Knowledge qualifications available to this pathway K1 - Certificate in Aviation Operations on the Ground (Knowledge) No. Ref no. Awarding organisation Credit value Guided learning hours UCAS points value K1a 501/0814/1 City and Guilds N/A K1b 501/0488/3 Edexcel N/A K1c 501/0433/0 Ascentis N/A K1d 501/1281/8 NCFE N/A

14 ... level 2... Pathway 1 Combined qualifications available to this pathway N/A Relationship between competence and knowledge qualifications There are no fixed pathways for this framework however the competence and knowledge qualifcations have been developed to support job roles in the following areas: Providing Airside Ramp Services; Providing Safe Airside Operations (Airports); Supporting Aircraft Operations; Handling Air Passengers. The qualifications within the are also flexible enough to support roles which cover a number of these areas. K1 provides the underpinning knowledge and understanding for C1.

15 ... level 2... Pathway 1 Transferable skills (England) Functional Skills / GCSE (with enhanced functional content) and Key Skills (England) Apprentices must complete or have completed one of the English transferable skills qualifications and one of the Mathematical transferable skills qualifications listed below in order to successfully complete their Apprenticeship and this will carry the QCF five credit values. If they do not have these qualifications as part of their evidence an Apprenticeship certificate cannot be awarded. English Minimum level or grade Credit value Functional Skills qualification in English 1 5 GCSE qualification in English (with enhanced functional content) E 5 Key Skills qualification in Communication achieved either before September 2013 as part of the Apprenticeship, or...* 1 5 GCSE Qualification in English* C N/A A' Level or AS Level qualification in English Language* E N/A A' Level or AS Level qualification in English Literature* E N/A A' Level or AS Level qualification in English Language and Literature* E N/A GCSE or O' Level qualification in English Language** A N/A A' Level or AS Level qualification in English Language** A N/A A' Level or AS Level qualification in English Literature** A N/A A' Level or AS Level qualification in English Language and Literature** A N/A * achieved before September 2012 and within the 5 years immediately prior to starting an Apprenticeship. ** achieved before September 2012, otherwise at any time prior to starting the Apprenticeship.

16 ... level 2... Pathway 1 Mathematics Minimum level or grade Credit value Functional Skills qualification in Mathematics 1 5 GCSE qualification (with enhanced functional content) in Mathematics E 5 Key Skills qualification in Application of Number achieved either before September 2013 as part of the Apprenticeship, or...* 1 5 GCSE qualification in Mathematics* C N/A A' level or AS Level qualification in Mathematics* E N/A A' Level or AS Level qualification in Pure Mathematics* E N/A A'Level or AS Level qualification in Further Mathematics* E N/A GCSE or O'Level qualification in Mathematics** A N/A A' Level or AS Level qualification in Mathematics** A N/A A' Level or AS Level qualification in Pure Mathematics** A N/A A' Level or AS Level qualification in Further Mathematics** A N/A * achieved before September 2012 and within the 5 years immediately prior to starting an Apprenticeship. ** achieved before September 2012, otherwise at any time prior to starting the Apprenticeship. Inclusion of Information and Communications Technology (ICT) ICT is not included as a requirement for this pathway as the role-specific ICT requirements are met through the knowledge and competence qualifications included in the Intermediate Apprenticeship. Progression routes into and from this pathway Progression into pathway Learners commencing this Level 2 framework may have progressed into this from:

17 ... level 2... Pathway 1 GCSEs the Diploma (in particular the Diploma in Travel and Tourism) related vocational education courses Sector Routeways Further information on Sector Routeways can be found at hp/industries/1. Progression from pathway On completion of the level 2 Apprenticeship in Aviation Operations on the Ground, successful apprentices may continue to work in one of the following roles: Passenger Service Agent, Ramp Agent Aircraft Dispatch Agent Airfield Maintenance Aircraft Operations Agent Load Control Agent Successful apprentices may also broaden workplace skills by taking on additional roles and responsibilites, for example: senior agents mentoring new staff, working on specialist airline systems Other progression routes include career development into supervisory roles which would support progression onto the Level 3 Advanced Apprenticeship in Aviation Operations on the Ground.

18 ... level 2... Pathway 1 Employee rights and responsibilities There are nine national outcomes/standards for ERR as set out in the SASE. The SASE specifies that the course of training in ERR must be designed so that the apprentice: knows and understands the range of employer and employee statutory rights and responsibilities under Employment Law and that employment rights can be affected by other legislation as well. This should cover the apprentice s rights and responsibilities under the Disability Discrimination Act, other relevant equalities legislation and Health & Safety, together with the responsibilities and duties of employers; knows and understands the procedures and documentation in their organisation which recognise and protect their relationship with their employer. Health & Safety and Equality & Diversity training must be an integral part of the apprentice s learning programme; knows and understands the range of sources of information and advice available to them on their employment rights and responsibilities. Details of Access to Work and Additional Learning Support must be included in the programme; understands the role played by their occupation within their organisation and industry; has an informed view of the types of career pathways that are open to them; knows the types of representative bodies and understands their relevance to their industry and organisation, and their main roles and responsibilities; knows where and how to get information and advice on their industry, occupation, training and career; can describe and work within their organisation s principles and codes of practice; recognises and can form a view on issues of public concern that affect their organisation and industry. ERR is covered by completion of the Employment Rights and Responsibilities unit contained as an additional unit within the knowledge qualification in the framework. This unit has been specifically developed by GoSkills to cover all nine national outcomes for ERR. ERR will automatically be evidenced at certification by the achievement of the qualification. For the Apprenticeship framework (at level 2) the knowledge qualification is the Level 2 Certificate in Aviation Operations on the Ground (Knowledge) and the additional unit required is Employment Rights and Responsibilities in the Passenger Transport Sector. Evidence of completion of this unit is required for certification of the framework. The awarding organisations offering this qualification are listed below: Ref: 501/0814/1 City and Guilds Ref: 501/0488/3 Edexcel Ref: 501/0433/0 Ascentis Ref: 501/1281/8 NCFE

19 ... level 2... Pathway 1

20 ... level 3 Level 3 Title for this framework at level 3 Advanced Apprenticeship in Aviation Operations on the Ground Pathways for this framework at level 3 Pathway 1: Aviation Operations on the Ground

21 ... level 3... Pathway 1 Level 3, Pathway 1: Aviation Operations on the Ground Description of this pathway Aviation Operations on the Ground Level 3 Advanced Apprenticeship The total number of credits for this pathway = 60. Entry requirements for this pathway in addition to the framework entry requirements As well as satisfying the general framework entry requirements, individuals working towards the level 3 framework should hold a good level of literacy and numeracy and the ability to achieve these at Functional Skills level 2. In order to provide effective supervision/control responsibilities, individuals should also have experience working within the aviation sector in a level 2 role. Although there is no minimum experience stipulated, it is recommended that this be a period of not less than eighteen months.

22 ... level 3... Pathway 1 Job title(s) Passenger Service Lead/Senior Agent Ramp Team Leader Dispatch Allocator Operations Watch Controller Load Control Senior Agent Job role(s) Responsible for first line monitoring of Passenger Service Agents (PSA) and service delivery to passengers. Duties include providing support, advice and guidance to PSAs, managing service level agreements for customers; coordinating local resources through liaison with Supervisors and Duty Managers Responsible for coordinating the team of Ramp Agents working with aircraft on the ground (delivering e.g. marshalling, loading, unloading, pushback). Acting as Liaison between Dispatch/Load Control and the Ramp team including matters relating to Load Instructions and security Triple A procedures. Responsible for coordinating local resources, including Dispatch Agents, to service aircraft arrivals and departures. Acting as key contact between operational staff and Duty Managers. Duties also include coordinating shift-times, attendance and break periods. Operational management responsibility for aircraft arrivals and departures, including liaison with aircraft (ground to air radio), airline and service provider Controllers. Responsible for processing timely and accurate aircraft movement information. Responsible for first line monitoring of Load Control Agents and service delivery to airline customers. Duties include preparing and communicating aircraft loading instructions and producing documentation within operational and airline guidelines and procedures and acting as support to managers.

23 ... level 3... Pathway 1 Qualifications Competence qualifications available to this pathway C1 - Level 3 Diploma in Aviation Operations on the Ground No. Ref no. Awarding organisation Credit value Guided learning hours UCAS points value C1a 501/0844/X City and Guilds N/A C1b 501/0990/X Edexcel N/A Knowledge qualifications available to this pathway K1 - Level 3 Certificate in Aviation Operations on the Ground (Knowledge) No. Ref no. Awarding organisation Credit value Guided learning hours UCAS points value K1a 501/2261/7 City and Guilds N/A K1b 501/2304/X Edexcel N/A

24 ... level 3... Pathway 1 Combined qualifications available to this pathway N/A Relationship between competence and knowledge qualifications K1 provides the underpinning knowledge and understanding for C1

25 ... level 3... Pathway 1 Transferable skills (England) Functional Skills / GCSE (with enhanced functional content) and Key Skills (England) Apprentices must complete or have completed one of the English transferable skills qualifications and one of the Mathematical transferable skills qualifications listed below in order to successfully complete their Apprenticeship and this will carry the QCF five credit values. If they do not have these qualifications as part of their evidence an Apprenticeship certificate cannot be awarded. English Minimum level or grade Credit value Functional Skills qualification in English 2 5 GCSE qualification in English (with enhanced functional content) C 5 Key Skills qualification in Communication achieved either before September 2013 as part of the Apprenticeship, or...* 2 5 GCSE Qualification in English* C N/A A' Level or AS Level qualification in English Language* E N/A A' Level or AS Level qualification in English Literature* E N/A A' Level or AS Level qualification in English Language and Literature* E N/A GCSE or O' Level qualification in English Language** A N/A A' Level or AS Level qualification in English Language** A N/A A' Level or AS Level qualification in English Literature** A N/A A' Level or AS Level qualification in English Language and Literature** A N/A * achieved before September 2012 and within the 5 years immediately prior to starting an Apprenticeship. ** achieved before September 2012, otherwise at any time prior to starting the Apprenticeship.

26 ... level 3... Pathway 1 Mathematics Minimum level or grade Credit value Functional Skills qualification in Mathematics 2 5 GCSE qualification (with enhanced functional content) in Mathematics C 5 Key Skills qualification in Application of Number achieved either before September 2013 as part of the Apprenticeship, or...* 2 5 GCSE qualification in Mathematics* C N/A A' level or AS Level qualification in Mathematics* E N/A A' Level or AS Level qualification in Pure Mathematics* E N/A A'Level or AS Level qualification in Further Mathematics* E N/A GCSE or O'Level qualification in Mathematics** A N/A A' Level or AS Level qualification in Mathematics** A N/A A' Level or AS Level qualification in Pure Mathematics** A N/A A' Level or AS Level qualification in Further Mathematics** A N/A * achieved before September 2012 and within the 5 years immediately prior to starting an Apprenticeship. ** achieved before September 2012, otherwise at any time prior to starting the Apprenticeship. Inclusion of Information and Communications Technology (ICT) Employers and partners consulted indicated that ICT would be part of the job role in the Advanced Apprenticeship but at level 1, which would not comply with the SASE. ICT, therefore has not been included as a mandatory requirement of this framework. This will be revisited at the first evaluation of the framework. Progression routes into and from this pathway Progression into pathway

27 ... level 3... Pathway 1 Individuals undertaking the advanced pathway may have completed the Level 2 Intermediate Apprenticeship in Aviation Operations on the Ground. Individuals should have experience working within the sector in a level 2 role for example: Passenger Service Agent Ramp Agent Aircraft Dispatch Agent Airfield Maintenance Aircraft Operations Agent Load Control Agent Although there is no minimum experience stipulated, it is recommended that this be a period of not less than eighteen months. Progression from pathway On completion of the Level 3 Advanced Apprenticeship in Aviation Operations on the Ground, successful apprentices may continue to work in one of the following roles: Passenger Service Lead/Senior Agent Ramp Team Leader Dispatch Allocator Operations Watch Controller Load Control Senior Agent Successful apprentices may broaden workplace skills further by taking on additional roles and responsibilites e.g. mentoring new staff, working on specialist airline systems. Progression from the level 3 roles could be on to training, mentoring, or higher management roles within the aviation industry. Successful apprentices may also go on to study for a Foundation Degree. The following relevant Foundation Degrees are currently available: Airline and Airport Management FdA Thames Valley University (University Of West London) Aviation Management and Operations FdSc (London Metropolitan University) Airline and Airport Management FdA (Newcastle College) Tourism Management (Aviation Management & Operations) Foundation Degree (New College Nottingham) UCAS points for this pathway: Not applicable

28 ... level 3... Pathway 1 Employee rights and responsibilities There are nine national outcomes/standards for ERR as set out in the SASE. The SASE specifies that the course of training in ERR must be designed so that the apprentice: knows and understands the range of employer and employee statutory rights and responsibilities under Employment Law and that employment rights can be affected by other legislation as well. This should cover the apprentice s rights and responsibilities under the Disability Discrimination Act, other relevant equalities legislation and Health & Safety, together with the responsibilities and duties of employers; knows and understands the procedures and documentation in their organisation which recognise and protect their relationship with their employer. Health & Safety and Equality & Diversity training must be an integral part of the apprentice s learning programme; knows and understands the range of sources of information and advice available to them on their employment rights and responsibilities. Details of Access to Work and Additional Learning Support must be included in the programme; understands the role played by their occupation within their organisation and industry; has an informed view of the types of career pathways that are open to them; knows the types of representative bodies and understands their relevance to their industry and organisation, and their main roles and responsibilities knows where and how to get information and advice on their industry, occupation, training and career; can describe and work within their organisation s principles and codes of practice; recognises and can form a view on issues of public concern that affect their organisation and industry. ERR is covered by completion of the Employment Rights and Responsibilities unit contained as an additional unit within the knowledge qualification in the framework. This unit has been specifically developed by GoSkills to cover all nine national outcomes for ERR. ERR will automatically be evidenced at certification by the achievement of the qualification. For the Advanced Apprenticeship framework (at level 3) the knowledge qualification is the Level 3 Certificate in Aviation Operations on the Ground (Knowledge) and the additional unit required is Employment Rights and Responsibilities in the Passenger Transport Sector. Evidence of completion of this unit is required for certification of the framework.. The awarding organisations offering this qualification are listed below: Ref: 501/2261/7 City and Guilds Ref: 501/2304/X Edexcel If an apprentice has previously completed the ERR unit within the Level 2 Intermediate Apprenticeship then it is not necessary to repeat this unit. In this instance evidence of prior completion of this unit will be required by the certifying authority.

29 The remaining sections apply to all levels and pathways within this framework. How equality and diversity will be met The aviation industry has the highest proportion of female employees (37%) of any of the passenger transport industries. This is tempered by the fact that female workers are not spread evenly across the industry but instead are concentrated on jobs such as cabin crew and check in staff which are often perceived as generally female roles. There is work to do in encouraging women into traditionally male dominated ramp side occupations. There is a mis-perception that ramp side roles are only suitable for men however physical fitness applies to both males and females. Those from Black and minority ethnic groups (BAME) are relatively well represented, making up about 11% of the aviation workforce, often in service roles and this is reflected in take up figures in the previous Aviation Operations on the Ground framework. Unlike other parts of the passenger transport industry, the aviation sector has a relatively young workforce. The industry has reported that the workforce is generally aged over 25. GoSkills is actively engaging with employers across the UK to encourage greater take up of qualifications using existing specialist aviation FE provision. The framework is currently used primarily by ground handling agents. Our aspiration is to increase the number of employers using the framework. GoSkills will promote the framework through a range of approaches, including: Go for Excellence awards. This is an annual event which includes a category for Aviation apprentice of the year Raising awareness of the industry in schools through the Diploma in Travel and Tourism (Travel and Tourism Principal Learning from the Diploma is also part of the Welsh Baccalaureate in Wales). New Careers in Passenger Transport website which will highlight careers opportunities and relevant frameworks developing case studies and encouraging employers to promote the sector to those from BAME Apprenticeships are seen as a vital route to encourage, and facilitate, a greater diversity of individuals into the industry, therefore entry conditions to this framework are flexible. Training providers MUST comply with the Equality Act 2010 to ensure that applicants are not discriminated against in terms of entry to the Industry, using the 8 protected characteristics of: 1. Age 2. Disability 3. Gender reassignment 4. Marriage and civil partnership 5. Pregnancy and maternity

30 6. Race 7. Religion or Belief 8. Sex or sexual orientation GoSkills will monitor take up and achievement of all Apprenticeships and take steps to address any barriers to take up and achievement as part of our Sector Qualifications Strategy.

31 On and off the job guided learning (England) Total GLH for each pathway The total GLH for the Level 2 Intermediate Apprenticeship pathway is 521 over a 12 month period. The total GLH for the Level 3 Advanced Apprenticeship pathway is 477 over an 18 month period. Of this, we would expect 318 GLH to be delivered within the first 12 months. Apprenticeships focus on outcomes and are not time served. Whilst the typical length of stay to complete the minimum mandatory outcomes is 12 months for the Apprenticeship and 18 months for the Advanced Apprenticeship, this is only indicative. The pace of an apprentice s progress and the actual GLH will depend on their ability and the support they receive. Furthermore, some employers will include a greater amount of time for one or more of the elements mentioned below, e.g. company specific training, which will result in an increase in the GLH. The certifying authority will not require detailed evidence for each hour of GLH completed. It is in the spirit of completing the full programme to the standard set out in this framework that the GLH requirement will be met. On this basis, a signed declaration from the training provider that the full programme has been completed, will provide evidence that the particular GLH requirement for an individual apprentice has been delivered. This meets the minimum SASE requirement of 280 GLH within the first 12 months of starting a framework. It is also a requirement of SASE that, after 12 months of starting a framework an apprentice must receive a minimum of 280 GLH in each subsequent 12 month period or a proportion of 280 GLH if less than 12 months. Minimum off-the-job guided learning hours The industry expects the Level 2 Intermediate Apprenticeship to be delivered over 12 months. When this is the case we would expect 209 hours to be delivered off the job. The industry expects the Level 3 Advanced Apprenticeship to be delivered over 18 months. When this is the case we would expect 226 hours to be delivered off the job. How this requirement will be met

32 Off the job refers to learning which takes place away from the immediate pressures of the workplace in order to develop the knowledge required for the job role. For both Level 2 and Level 3 pathways GLH should: achieve clear and specific outcomes which contribute directly to the successful achievement of the framework and this may include accredited and non-accredited elements of the framework; be planned, reviewed and evaluated jointly between the apprentice and a tutor, teacher, mentor or manager; allow access as and when required by the apprentice either to a tutor, teacher, mentor or manager; be delivered during contracted working hours; be delivered through one or more of the following methods: individual and group teaching; e-learning; distance learning; coaching; mentoring; feedback and assessment; collaborative/networked learning with peers; guided study; be recorded e.g. in a log book or diary. For the Level 2 Intermediate Apprenticeship, off the job learning will be delivered through: Level 2 Certificate in Aviation Operations on the Ground (Knowledge) Level 1 Functional Skill in Maths Level 1 Functional Skill in English Induction Employment Rights and Responsibilities Personal Learning and Thinking Skills Progress reviews related to this Apprenticeship programme (at least one hour every 12 weeks for the duration of the programme) Mentoring Company training - this can include: practical and technical training, health and safety courses etc For the Level 3 Advanced Apprenticeship, off the job learning will be delivered through: Level 3 Certificate in Aviation Operations on the Ground (Knowledge) Level 2 Functional Skill in Maths Level 2 Functional Skill in English Induction Employment Rights and Responsibilities Personal Learning and Thinking Skills Progress reviews related to this Apprenticeship programme (at least one hour every 12 weeks for the duration of the programme) Mentoring Company training - this can include: practical and technical training, health and safety courses etc

33 Minimum on-the-job guided learning hours For the Level 2 Intermediate Apprenticeship, where the above off the job GLH is delivered, we would expect the on the job GLH to be 312. For the Level 3 Advanced Apprenticeship, where the above off the job GLH is delivered, we would expect the on the job GLH to be 251. How this requirement will be met On the job guided learning involves activities which allow apprentices to demonstrate occupational competence and an understanding of the workplace. For both Level 2 and Level 3 pathways on the job GLH should: achieve clear and specific outcomes which contribute directly to the successful achievement of the framework and this may include accredited and non-accredited elements of the framework; be planned, reviewed and evaluated jointly between the apprentice and a tutor, teacher, mentor or manager; allow access as and when required by the apprentice either to a tutor, teacher, mentor or manager; be delivered during contracted working hours; be delivered through one or more of the following methods: individual and group teaching; e-learning; distance learning; coaching; mentoring; feedback and assessment; collaborative/networked learning with peers; guided study; On the job learning for the Level 2 Intermediate Apprenticeship will be delivered through the Level 2 Diploma in Aviation Operations on the Ground. On the job learning for the Level 3 Advanced Apprenticeship will be delivered through the Level 3 Diploma in Aviation Operations on the Ground.

34 Personal learning and thinking skills assessment and recognition (England) Summary of Personal Learning and Thinking Skills All six Personal Learning and Thinking Skills have been mapped to the mandatory units in the competence and knowledge qualifications of all pathways. Completion of both the competence and knowledge qualifications provides evidence of achievement of all PLTS. The learner must be made aware of the requirement to demonstrate all PLTS at the beginning of the Apprenticeship programme. To facilitate this, providers are encouraged to develop a problem solving activity, contextualised to the aviation industry, based on all six PLTS to ensure that apprentices can recognise for themselves when they are demonstrating these skills throughout the rest of the programme. Apprentices must complete a personal log book to record when and how PLTS have been demonstrated. The personal log book is not required by the certifying authority however a declaration form signed by the training provider and apprentice is required as evidence that the apprentice has recorded and recognises demonstration of all PLTS. A copy of the PLTS log book and declaration form is available on the GoSkills website ( Creative thinking Creative Thinking outcomes are as follows: Focus: Apprentices think creatively by generating and exploring ideas, making original connections. They try different ways to tackle a problem, working with others to find imaginative solutions and outcomes that are of value. Apprentices: generate ideas and explore possibilities ask questions to extend their thinking connect their own and others ideas and experiences in inventive ways question their own and others assumptions try out alternatives or new solutions and follow ideas through adapt ideas as circumstances change.

35 Independent enquiry Independent Enquiry outcomes are as follows: Focus: Apprentices process and evaluate information in their investigations, planning what to do and how to go about it. They take informed and well-reasoned decisions, recognising that others have different beliefs and attitudes. Apprentices: identify questions to answer and problems to resolve plan and carry out research, appreciating the consequences of decisions explore issues, events or problems from different perspectives analyse and evaluate information, judging its relevance and value consider the influence of circumstances, beliefs and feelings on decisions and events support conclusions, using reasoned arguments and evidence Reflective learning Reflective Learning outcomes are as follows: Focus: Apprentices evaluate their strengths and limitations, setting themselves realistic goals with criteria for success. They monitor their own performance and progress, inviting feedback from others and making changes to further their learning. Apprentices: assess themselves and others, identifying opportunities and achievements set goals with success criteria for their development and work review progress, acting on the outcomes invite feedback and deal positively with praise, setbacks and criticism evaluate experiences and learning to inform future progress communicate their learning in relevant ways Team working Team Working outcomes are as follows: Focus: Apprentices work confidently with others, adapting to different contexts and taking responsibility for their own part. They listen to and take account of different views. They form collaborative relationships, resolving issues to reach agreed outcomes. Apprentices:

36 collaborate with others to work towards common goals reach agreements, managing discussions to achieve results adapt behaviour to suit different roles and situations, including leadership roles show fairness and consideration to others take responsibility, showing confidence in themselves and their contribution provide constructive support and feedback to others. Self management Self Management outcomes are as follows: Focus: Apprentices organise themselves, showing personal responsibility, initiative, creativity and enterprise with a commitment to learning and self-improvement. They actively embrace change, responding positively to new priorities, coping with challenges and looking for opportunities. Apprentices: seek out challenges or new responsibilities and show flexibility when priorities change work towards goals, showing initiative, commitment and perseverance organise time and resources, prioritising actions anticipate, take and manage risks deal with competing pressures, including personal and work-related demands respond positively to change, seeking advice and support when needed manage their emotions, and build and maintain relationships. Effective participation Effective Participation outcomes are as follows: Focus: Apprentices actively engage with issues that affect them and those around them. They play a full part in the life of their school, college, workplace or wider community by taking responsible action to bring improvements for others as well as themselves. Apprentices: discuss issues of concern, seeking resolution where needed present a persuasive case for action propose practical ways forward, breaking these down into manageable steps identify improvements that would benefit others as well as themselves try to influence others, negotiating and balancing diverse views to reach workable solutions act as an advocate for views and beliefs that may differ from their own.

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38 Additional employer requirements There are no additional employer requirements for this framework.

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