CANDIDATE BRIEF Receptionist and Clerical Assistant, UK Mathematics Trust, Faculty of Mathematics and Physical Sciences

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1 CANDIDATE BRIEF Receptionist and Clerical Assistant, UK Mathematics Trust, Faculty of Mathematics and Physical Sciences Salary: Grade 3 ( 16,654 18,263 p.a.) Reference: MAPMA1087 Closing date: 24 June 2018 It is planned that interviews will take place on 18 July 2018 Fixed-term until 31 July 2019 We will consider job share/flexible working arrangements

2 Receptionist and Clerical Assistant UK Mathematics Trust, School of Mathematics, Faculty of Mathematics and Physical Sciences Do you have excellent communication skills, with the ability to handle telephone and written enquiries and provide good customer service? Are you well organised, with good attention to detail even when performing routine tasks? Do you work well as part of a small team, within a busy environment? Working for the UK Mathematics Trust (UKMT), you will be a member of small team undertaking clerical tasks to support the smooth running of our charity, whose aim is to advance the education of children and young people in Mathematics. You will act as the first point of contact for our customers, volunteers and the public, dealing with queries via telephone, and other media and providing an excellent customer service. You will also provide general clerical support within our office, including data input, booking meetings, filing and photocopying. You will have excellent verbal and written communication skills, including a good telephone manner and the ability to deal professionally with challenging queries. You will have effective organisational skills with the ability to manage your own workload, alongside the ability to work with a high level of accuracy and attention to detail. What does the role entail? As a Receptionist and Clerical Assistant your main duties will include: Acting as the first point of contact for UKMT customers, volunteers, and the general public, via telephone, post, , social media and in person; Dealing with a high volume of varied customer queries via in a timely and professional manner, and providing an excellent customer service; Responding to incoming telephone enquiries from the general public, including those which are challenging, in a clear, professional and courteous manner, while communicating information which can be complex; Inputting and checking a high volume of data on UKMT databases; Updating existing written information and sending this out to schools; Maintaining the professional appearance of UKMT offices, including tidying and filing;

3 Providing general office support to all staff, including booking meetings, filing, photocopying, scanning, mail packing and manual handling, and ensuring office equipment is working correctly. These duties provide a framework for the role and should not be regarded as a definitive list. Other reasonable duties may be required consistent with the grade of the post. What will you bring to the role? As a Receptionist and Clerical Assistant you will have: Excellent verbal and written communication skills, with a pleasant and clear telephone manner; Experience in dealing with challenging telephone calls in a professional and calm manner; A commitment to delivering excellent customer service; Experience of working in a busy working environment, where the ability to meet tight deadlines is crucial; The ability to retain information and communicate procedures to customers in a clear and confident manner; Competence in using Microsoft Office software and a willingness to develop new IT skills; Excellent accuracy and attention to detail, even when performing routine tasks; Experience of working effectively as part of a small team; Effective organisational skills, and an ability to manage own workload on a day to day basis, and meet deadlines with little supervision; GCSE or equivalent in Maths and English at Grade C or above You may also have: Experience of working in a varied office environment; An interest in education and mathematics. How to apply You can apply for this role online; more guidance can be found on our How to Apply information page. Applications should be submitted by 23:59 (UK time) on the advertised closing date.

4 Contact information To explore the post further or for any queries you may have, please contact: Rachel Greenhalgh, UKMT Executive Director Tel: +44 (0) Additional information The UK Mathematics Trust Find out more about the Trust on our website page About Us Working at Leeds Find out more about the benefits of working at the University and what it is like to live and work in the Leeds area on our Working at Leeds information page. Candidates with disabilities Information for candidates with disabilities, impairments or health conditions, including requesting alternative formats, can be found on our Accessibility information page or by getting in touch with us at Criminal record information Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 This post requires a standard criminal record check from the Disclosure and Barring Service (DBS), and any equivalent overseas authorities where relevant. The successful candidate will be required to give consent for the UKMT to check their criminal record status. All applicants are required to make a self-declaration where applicable.

5 Any offer of appointment will be subject to the UKMT being satisfied with the outcome of these checks, in accordance with the UKMT Child Protection Policy. You can find out more about required checks and declarations here: UKMT Child Protection Policy.