Driving for Work. Working together to minimise road risk

Transcription

1 Driving for Work Working together to minimise road risk

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3 Driving for work involves risk This risk can be minimised by implementing a comprehensive fleet risk management programme that is tailored to the driver, the vehicles they use whether company, leased or privately-owned and the culture of the organisation. It s well known that employers have a duty of care to their employees in general and those who drive for work whether professionally or as part of their job. By understanding the potential risks and acting on them, not only can the risk of death or injury while driving be reduced but cost savings in fuel consumption, damage costs, time off work and insurance premiums can be made. Additionally, an organisation can clearly demonstrate their commitment to health and safety legislation, reduce the risk of being prosecuted under Corporate Manslaughter legislation and ensure the reputation of their brand is maintained. At AA DriveTech, we have developed a holistic approach, supported by an online platform FleetRiskManager, that we ve called the Journey. recognises that different companies have different approaches and may be further down this risk reduction process than others. Our programmes are designed to be appropriate and cost effective to the customer and backed by the strength of one of the UK s most prestigious names, the AA.

4 Audit Fleet Risk Audit page 7 Validate Driving Licence Validation page 9 Assess Driver Assessment page 11 Online: Car page 12 DriverRiskProfile page 13 1 hour, on-road page 14 Train On-road Training page 16 Fleet On-road Training 1½ hour, Eco-driving page 17 Half day, Real World Combination page 18 Full day, UK Familiarisation Combination page 19 Full day, UK Familiarisation page 20 Full day, Speed Recognition page 21 Half day, Under 21 Van Awareness page 22 Full day, Post-Collision Review page 23 Half day, Post-Collision Review page 24 Full day, Real World Combination page 25 Half day, Fuel Saving page 26 Full day, Minibus Real World Combination page 27 Full day, Winter or Night Driving Combination page 28 ROADTest page 29 RoSPA Full day Advanced Test Preparation page 30 Driver CPC On-road Training Application of Roadside Safety and Working Practices Course page 31 Eco Driver Training Course page 32 Real World In Vehicle Training Course page 33 Real World Training Course page 34 Reversing and Manoeuvring Course page 35

5 Train Fleet Risk Workshops page 36 Half day, Safe Culture page 37 Half day, Speed Recognition page 38 Line Managers Workshop - Half day page 39 Pit Stop Bite Size Presentations - 30 Minutes page 40 Driver CPC Workshops Professional Driver and the Highway Code Workshop page 41 First Aid for LGV & PVC Drivers page 42 Driving Abroad Workshop page 43 Daily Vehicle Checks Workshop page 44 Winter Driving Workshop page 45 Driver Fitness and Well-being Workshop page 46 Safe Culture Workshop page 47 Safe Loading Workshop page 48 Tachograph and Working Time Workshop page 49 Urban Workshop page 50 Theft Prevention Workshop page 51 Depot Safety Workshop page 52 Driver Compliance Workshop page 53 Customer Service Workshop page 54 Online Training page 55 Economical & Ecological Driving page 56 Hazard Anticipation page 57 Dealing with Hazards page 58 Speed Awareness page 59 Attitude & Driving Behaviour page 60 Concentration & Distractions page 61 Parking & Loading page 62 Breakdowns & Collisions page 63 Junctions, Signs & Markings page 64 Road Safety Events page 65 Manage Online Management Information page 67 Grey Fleet page 68

6 Audit You need to know where you are before you can decide where you are going. Our Solution We audit your current fleet risk exposure by examining your existing management practices and procedures. This identifies appropriate systems and solutions to mitigate the risks associated with work-related driving. The audit encompasses all legal, financial and operational issues. It culminates in a detailed report, identifying key risk areas together with best practice recommendations for remedial action where necessary.

7 Fleet Risk Audit 7 Under the Health and Safety at Work Act 1974, employers have a statutory duty of care - that is, they are required - to carry out an assessment of the risks to the health and safety of their employees and that includes any driving activity on the road. In addition, many companies want to ensure that they reduce the risk of prosecution under UK Corporate Manslaughter legislation. A formal risk audit for all driving for work activities will help identify areas of risk exposure and non-compliance. Fleet Risk Audit Our audit provides you with an evaluation of your current fleet risk exposure. By examining your existing management practices and procedures, it identifies appropriate systems and solutions to mitigate the risks associated with work-related driving. The audit encompasses all legal, financial and operational issues. It culminates in a detailed report, identifying key risk areas together with best practice recommendations for remedial action where necessary. An audit is carried out face-to-face on your premises, dealing directly with the people responsible for your fleet operations. Depending on your fleet size, mix and complexity, an audit is typically half a day* at your premises interviewing key personnel involved in the day to day running of the fleet. The data and information gathered at the audit are summarised and compared with key performance indicators to assess the effectiveness of your operations and the degree of risk involved. On completion of the audit, we submit a full report with a list of recommended actions, together with information about other AA DriveTech services that are available to help you implement any necessary changes. * Time on site may vary due to fleet size and vehicle mix Benefits for you Our audit helps you to Reduce your legal and financial exposure - by identifying the risks your fleet faces Manage your fleet risk - via a bespoke action plan Meet your legal requirements - by acting on our recommendations Achieves optimum cost efficiency - by applying best practice in fleet management. AA DriveTech 2011 DTR49 / Issue 1 / November All trademarks are acknowledged and recognised.

8 Validate If you re responsible for managing employees in your organisation while they drive for work, you must ensure that they have a valid driving licence. Our experience shows 1 in 650 drivers checked are driving while disqualified and 1 in 300 with a revoked or expiring licence. In addition, as many as one in 16 drivers will have an expired, or expiring, photo-card! Our Solution We provide secure electronic DVLA validation of driving licences. This provides assurance that the licence is valid, which categories of entitlement are current and details of any endorsements. Completion of data protection mandates can be performed online or by hand.

9 Driving Licence Validation 9 It s important that all employees that drive for work have legal and valid driving licences not only for an employer to meet its duty of care obligations but also to ensure that, in the event of a crash, the employee and employer are fully insured. Validating that your drivers hold a current and valid driving licence, directly with the DVLA, will demonstrate that your business is a responsible employer and enable you to manage and control the risks associated with work-related driving. What is it? Driving licence validation is a service that captures a person s driver number and validates it against the DVLA database. The validation process identifies vital areas of risk such as; Non-licence holders Provisional entitlements Expired entitlements Number of points Disqualified drivers Drink driving offences Expired photo-card Why act? Our experience shows 1 in 650 drivers checked are driving while disqualified and 1 in 300 have a revoked or expiring licence, so there s a significant risk that some of your staff are driving illegally. In addition, as many as 1 in 16 drivers will have an expired, or expiring, photo-card. The driver is asked to complete a data protection mandate either by hand or online. The Driver Number is then validated against the DVLA database. Following validation, results can be viewed by the driver and company manager via our online portal. This includes a dashboard for managers highlighting key fleet information including endorsements, mandate status, age distribution and licence status. A driver s exposure to risk is calculated and displayed via the LiveView profile tool. Driving licence validation LiveView Benefits for you Validates eligibility to drive Accurate Identifies at risk drivers Reduces fleet administration Fulfils your duty of care obligations Upload or Freepost facility Regulated & structured Real-time status dashboard Company definable recheck periods Quick to complete System alerts and reminders AA DriveTech 2011 DTR32 / Issue 3 / January All trademarks are acknowledged and recognised.

10 Assess Every driver needs to be assessed and our driver assessments are designed to help you go beyond just making reasonable attempts to assess your employees exposure to risk while driving. We believe that the method of assessment is dependent on each customer s needs. That s why we offer market-leading assessments both online and on-road. Our Solution Online - Our online assessments enable a driver s exposure to risk to be identified at the desktop as well as making recommendations on future training interventions based on the results. By accessing the assessment via a website, no formal booking or driving is required as the site is accessible 24 hours a day, 7 days a week. On-road - Through a combination of predriving checks and typically a one hour on-road practical driving assessment with a fully trained driving assessor, this approach provides human interaction and discussion. It is particularly suitable for drivers where web access is impractical.

11 Driver Assessment 11 Driver Assessments are a key component of a comprehensive road risk strategy as well as helping an organisation meet its duty of care responsibilities. They also identify drivers who, due to their driving activities, history, attitude and knowledge, may be exposed to higher risks while driving. By identifying their risk status, targeted training can be introduced that increases their safety on the road. Driver Assessment Driver Assessments are designed to help you meet duty of care obligations under HSE legislation. They help you to make reasonable attempts to assess your employees exposure to risk while driving typically high, medium or low - and therefore identify which of your drivers are at risk. We believe that the method of assessment is dependent on each customer s needs. That s why we offer market-leading assessments online, on-road and on paper. Indeed, some customers may benefit from a mixeddelivery driver assessment programme. Online our online assessments enable a driver s exposure to risk to be identified at the desktop. By accessing the assessment via a website, no formal booking or driving is required as the site is accessible 24 hours a day, 7 days a week. This online capability may also be useful to remotely-based drivers. On-road Through a combination of pre-driving checks and a one hour onroad practical driving assessment with a fully trained driving assessor, this approach can provide more human interaction and discussion. It is particularly suitable for drivers where web access is impractical. On paper Sometimes access to the internet or on-road assessments is not a practical solution for the customer. That s why we offer a paper-based assessment that is hand marked and can enable many assessments to be conducted simultaneously without the need for computer skills. Benefits for you Our assessments help you to Meet your duty of care obligations Target at risk drivers - via bespoke training opportunities to improve driving competence Reduce the collision rates/vehicle abuse - by improving driving techniques and awareness Reduce fleet operating costs - through improved driving skills Save time - by minimising manual intervention Provide results - by reporting on driver s activities Ensure a continual improvement plan - giving a sustainable improvement in road safety AA DriveTech 2011 DTR47 / Issue 1 / January All trademarks are acknowledged and recognised.

12 12 Driver assessment Online: Car Our online driver risk assessment combines driving history, anticipation, observation, behaviour and knowledge to provide a credible risk exposure profile. It includes fully interactive video clips to ensure the most realistic risk assessment without the need to drive a vehicle. Providing an online assessment proves more cost effective than on-road assessments, enables a business to roll out to a wider audience in a short amount of time and provides a consistent assessment for the entire business. The assessment covers Driver History - captures background profile information on the driver Driver Anticipation - consists of three short video clips that require a driver to observe a scenario and identify hazards as they appear Driver Observation - consists of three short video clips that require a driver to observe a scenario and answer a question at the end, based on it Driver Behaviour - consists of ten multiple-choice attitudinal questions Assessment LiveView Driver Knowledge - consists of fourteen randomly selected multiple-choice general knowledge and Highway Code-based questions. These are split into seven categories; speed awareness, concentration, parking & loading, breakdowns and collisions, ecological and economic driving, motorways and junctions, signs and markings Every answer to every question within the assessment is scored and the results provide an overview of a driver s exposure to risk. The frequency of assessments can be set at a company level and trigger for future assessments based on the outcome of the completed assessment. All the results can be viewed online at any time by both drivers and managers and are used to generate an exposure to risk profile for each driver. From the answers provided, all drivers will be offered appropriate training interventions based on their specific identified needs. Drivers of all car vehicle types minutes System requirements Internet Browser - Internet Explorer 8 +, Firefox 6 +, Opera 11 +, Chrome 15 + Browser settings - JavaScript and cookies enabled Adobe Flash version 10 + Internet connection: min 2Mbps Screen resolution: 1024x768 All trademarks recognised AA DriveTech 2011 DTR33 / Issue 3 / January All trademarks are acknowledged and recognised.

13 DriverRiskProfiler 13 As a responsible employer, you have a duty of care to assess any risk to your employees; this includes all employees who drive for work, whether they drive a company car, a commercial vehicle or their own car. By understanding the profile of your drivers you can manage their risk more effectively and, if necessary, put in place high effective training programmes that can really improve their safety. This can make a significant difference to the bottom line of your business. There are many compelling business reasons to adopt a DriverRiskProfiler programme. Up to 1 in 3 road crashes involves a vehicle being driven for work 1 Every week, around 200 road deaths and serious injuries involve someone at work 1 Business drivers have collision rates that are 30-40% higher than those of private drivers 2 The true cost of a collision When there s a crash, the true impact on the business is: vehicle downtime while being repaired lost employee time due to injuries damage to goods and reputation additional administration rescheduling work, arranging replacement drivers and vehicles increased insurance premiums Indeed, it is said that the true cost of a crash is somewhere between four and ten times the insurance costs. As one of the UK s leading post-test driver assessment and training providers, we have developed a solution that will enable your fleet customers to meet their legal requirements and reduce company s and drivers exposure to risk. DriverRiskProfiler The first objective of a DriverRiskProfiler programme is to ensure that all your drivers are legally entitled to drive the vehicle s they use. Drivers licences are checked directly with the DVLA and then your drivers will be able to undertake on-line driver risk assessment with builtin and relevant online learning. If any drivers are identified as having a high exposure to driving risk, then either a workshops or on road training may be the way forward. DriverRiskProfiler programme This unique and integrated approach would include: Driving licence validation Check your driver s licences against the DVLA database and then access driver s information securely on-line quickly and simply. Online risk assessment - AA DriveTech s online service enables companies to individually assess their fleet drivers with a 20 minute interactive assessment. Online learning - access to relevant and fully interactive online driver training facility for drivers who have completed the online assessment. Benefits for you DriverRiskProfiler offers companies: A packaged risk programme that will ensure compliance and identify areas of risk A fixed price, high value but low cost solution A way of identifying drivers who have a high exposure to risk while driving Suitable for car and van fleet as well as the grey fleet of private/ hire car business drivers Peace of mind AA DriveTech 2014 DTR205 / Issue 3 / June All trademarks are acknowledged and recognised. Sources: 1 Roadsafe 2 Driving for Better Business

14 Driver assessment 1 hour, on-road This assessment will identify a driver s exposure to risk by monitoring their skills, their attitude and their behaviour in an on-road environment. This approach can be used instead of online assessments or where a driver has no access to the internet. Pre-training driving licence check, eyesight test and vehicle checks 60 minute assessment drive Strengths and weaknesses discussed and new techniques suggested Set personal objectives Comprehensive report determining future training requirements Drivers of all car vehicle types 60 minutes 1 driver to 1 trainer AA DriveTech 2011 DTR56 / Issue 1 / January All trademarks are acknowledged and recognised.

15 Train Once a risk is identified, it is vital to minimise that risk by employing training interventions that address the driver s skills and attitude as well as vehicle safety issues. Our Solution Online We offer training in; Hazard anticipation, Dealing with hazards, Speed awareness, Attitude and driving behaviour, Concentration, Parking & loading, Breakdowns and collisions, Ecological and economic driving, Junctions sign and markings. On-road Half or full day; 20+ course types Accredited trainers Detailed reports Delivered nationally All vehicle types; car, van, 4x4, LGV, bus and coach including Driver CPC Workshop From 30 minute pit-stop sessions to 7.5 hour classroom 10+ course types; bespoke available Typically delegates All vehicle types; car, van, 4x4, LGV, bus and coach including Driver CPC Licence acquisition Foreign employees relocating Additional categories Road safety events Target specific business goals Specialist training Foreign drivers; minibus, personal security, 4x4

16 On-road Training 16 Practical driver training is normally provided to drivers who have been identified, typically by an online or on-road assessment, as being at risk. Once a risk is identified, it is vital to minimise that risk by employing training interventions that address the driver s attitude, behaviour and competence driver ABC. A training session would typically be seven hours in duration on a 2:1 basis (2 drivers to 1 trainer) or three hours on a 1:1 basis. The type of training delivered can be based on individual drivers needs or an agreed corporate strategy. You identify the drivers who are to be trained, often as a result of a prior risk assessment We arrange for our trainer to meet your driver at a pre-arranged location On-road training LiveView Why? Our on-road driving training programmes are designed to influence a driver s attitude and behaviour and improve competence regardless of the type of vehicle they drive. It increases a driver s safety margins, provides awareness of speed limits and compliance, encourages a more proactive approach behind the wheel and provides a practical update on the Highway Code. Each driver gains a better understanding of the driving task involved on today s roads and will be better equipped to deal with the pressures and distractions encountered with work-related driving. In addition, as the driver has more knowledge, they will make improved driving decisions and therefore reduce their risk while driving. Pre-training tests and checks are performed A driver will complete a minute driving theory presentation On-road driver training is delivered We write a comprehensive driver training report which confirms attendance, feedback on skills levels and identifies other areas for improvement Benefits for you Driver Standards Agency accredited trainers All vehicle types covered Meets your duty of care obligations Targets at risk drivers Reduce fleet operating costs - through improved driving skills and attitude Improve fuel consumption Demonstrate commitment to improve the safety of your staff Nationwide coverage Driver CPC accreditation AA DriveTech 2011 DTR51 / Issue 1 / January All trademarks are acknowledged and recognised.

17 17 On-road training - 1½ hour, Eco-driving What is it? This course provides specific on-road driver training to help improve fuel efficiency and reduce CO2 emissions. Using techniques that are endorsed by the Driving Standards Agency (DSA), this training will assist you in reducing your company s overall fuel bill. You could make fuel savings of around 10% if these driving techniques are fully adopted, according to figures provided by the DSA. Pre-training driving licence check, eyesight test and vehicle checks Short assessment drive Strengths and weaknesses discussed and new techniques suggested Practice drive Set personal objectives Comprehensive report Drivers of all car vehicle types 90 minutes 1 driver to 1 trainer AA DriveTech 2011 DTR48 / Issue 1 / January All trademarks are acknowledged and recognised.

18 18 On-road Training - Half Day, Real World In-vehicle improve their competence. It will increase a driver s safety margins, provide awareness of speed limits and compliance, encourage a more pro-active approach behind the wheel and provide a practical update on the Highway Code. At the end of the course, each driver will be better equipped to deal with the pressures and distractions encountered with work-related driving, be more informed and make better driving decisions therefore reducing the driving risk. Pre-training driving licence check, eyesight test and vehicle checks Introduction Short assessment drive Strengths and weaknesses discussed and new techniques suggested Practice drive Commentary driving Set personal objectives Comprehensive report Drivers of all car types and light commercial vans up to 3.5 tonnes gross vehicle weight or :30 1 driver to 1 trainer AA DriveTech 2012 DTR116 / Issue 1 / November All trademarks are acknowledged and recognised.

19 19 On-road Training - Full Day UK Familiarisation Combination This course is designed for drivers who are new to the UK road system. Given the diverse range of road systems around the world, the training is tailored to the precise requirements of the driver. The course assesses the safety margins of each driver and, if required, can be expanded in assisting a driver to obtaining a UK driving licence by taking them through the requirements of the UK driving test. Pre-training driving licence check, eyesight test and vehicle checks 60 minute interactive presentation covering; Appreciation of the actual risks of driving in the UK Car control UK speed limits Road signs and markings Junctions especially roundabouts Driving on UK motorways UK alcohol levels for driving Visual Perception, Hazard Perception & Knowledge Perception Use of mobile phones Personal safety Fatigue Short assessment drive Strengths and weaknesses discussed and new techniques suggested Practice drive (morning) Practice drive (afternoon) Set personal objectives Comprehensive report Overseas drivers of all car types who are new to the UK road system and UK driving laws 09:00 16:30 1 driver to 1 trainer AA DriveTech 2012 DTR55 / Issue 3 / November All trademarks are acknowledged and recognised.

20 20 On-road Training - Full Day, UK Familiarisation This course is designed for drivers who are new to the UK road system. Given the diverse range of road systems around the world, each day is tailored to the precise requirements of the driver. The course assesses the safety margins of each driver and, if required can be expanded in assisting a driver to obtaining a UK driving licence by taking them through the requirements of the UK driving test. Pre-training driving licence or permit check, eyesight test and vehicle checks 60 minute interactive presentation covering; s Appreciation of the actual risks of driving in the UK Car control UK speed limits Road signs and markings Junctions especially roundabouts Driving on UK motorways UK alcohol levels Visual Perception, Hazard Perception & Knowledge Perception Use of mobile phones Personal safety Fatigue Short assessment drive Strengths and weaknesses discussed and new techniques suggested A demonstration drive, with commentary, by the trainer Practice drive (morning) Lunch (en-route) Practice drive (afternoon) Route planning Highway Code issues are discussed Hazard and accident perception and manoeuvring is introduced All overseas drivers new to the UK road system and driving law 09:00-16:30 1 driver to 1 trainer AA DriveTech 2012 DTR113 / Issue 1 / November All trademarks are acknowledged and recognised.

21 21 On-road Training Full Day, Speed Recognition Combination This one day course involving theory and practical elements of driving is designed for those drivers having six or more penalty points on their driving licence for excess speed offences within the last three years. The course is aimed at drivers who are at risk of losing their licence through totting up or upon conviction at court for speeding. Drivers speed for a wide variety of reasons. The course aims to tackle the likely causes of speeding by raising a drivers awareness of the associated dangers. Drivers are far more likely to conform if they understand the reasoning behind speed limits and how to distinguish between the limits imposed on various roads. Interactive presentation Visual Perception, Hazard Perception & Knowledge Perception Identification of a driver s attitude and knowledge level Appreciation of key risk areas associated with driving on today s roads: Excess speed Pre-training driving licence check, eyesight test and vehicle checks Short assessment drive Strengths and weaknesses discussed and new techniques suggested Demonstration drive with commentary Practice drive (morning) using suggested techniques Lunch Practice drive (afternoon) Short assessment drive with commentary Set personal objectives Comprehensive report Drivers at risk of disqualification through totting up or sentencing at court 09:00-16:00 1 driver to 1 trainer AA DriveTech 2012 DTR75 / Issue 2 / November All trademarks are acknowledged and recognised.

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23 23 On-road training - Full day, Post-Collision Review This Post-Collision Review course is designed to support any internal investigation following a serious collision involving extensive damage, vehicle write-off or personal injury resulting in lost days of business. This training not only fits in with an organisation s Health & Safety policy regarding the investigation of an employee injury accident whilst at work, but it is also beneficial to develop a driver s confidence and to address any driving faults which may have contributed to the collision. It is recognised that a driver s confidence can be shattered following a collision. Indeed, many drivers do not recognise how the accident occurred in the first instance and how to avoid a repeat occurrence. The trainers have undergone specialist training in how to handle such programmes and will discuss the incident with the driver in detail and attempt to drill down to the primary cause of the collision. Review of the collision and circumstances Pre-training driving licence check, eyesight test and vehicle checks Short assessment drive Strengths and weaknesses discussed and new techniques suggested Demonstration drive with commentary Practice drive (morning) using suggested techniques Lunch Practice drive (afternoon) Visit the scene of the collision (where practical) Set personal objectives Post-collision investigation form completed detailing possible causes and attributable factors Comprehensive report Employees involved a serious collision resulting in loss of confidence, personal injury or vehicle write-off 09:00 to 16:30 1 driver to 1 trainer AA DriveTech 2011 DTR80 / Issue 1 / January All trademarks are acknowledged and recognised.

24 24 On-road training - Half day, Post-Collision Review This Post Collision Review course is designed to support any internal investigation following a serious collision involving extensive damage, vehicle write-off or personal injury resulting in lost days of business. This training not only fits in with an organisation s Health & Safety policy regarding the investigation of an employee injury accident whilst at work, but it is also beneficial to develop a driver s confidence and to address any driving faults which may have contributed to the collision. It is recognised that a drivers confidence can be shattered following a collision. Indeed, many drivers do not recognise how the accident occurred in the first instance and how to avoid a repeat occurrence. The trainers have undergone specialist training in how to handle such programmes and will discuss the incident with the driver in detail and attempt to drill down to the primary cause of the collision. Review of the collision and circumstances Pre-training driving licence check, eyesight test and vehicle checks Short assessment drive Strengths and weaknesses discussed and new techniques suggested Demonstration drive with commentary Practice drive using suggested techniques Set personal objectives Comprehensive report Employees involved a serious collision resulting in loss of confidence, personal injury or vehicle write-off. 09:00 to 12:30 or 13:00 to 16:30 1 driver to 1 trainer AA DriveTech 2011 DTR81 / Issue 1 / January All trademarks are acknowledged and recognised.

25 25 On-road Training - Full Day, Real World Combination This is a safety awareness course designed to influence a driver s attitude and behaviour as well as improve competence. It will increase a driver s safety margins, provide awareness of speed limits and compliance, encourage a more pro-active approach behind the wheel and provide a practical update on the Highway Code. At the end of the course, each driver will have a better understanding of the driving task involved on today s roads, be better equipped to deal with the pressures and distractions encountered with work-related driving, be more informed and make better driving decisions therefore reducing the driving risk. Interactive presentation Visual Perception, Hazard Perception & Knowledge Perception Identification of each driver s attitude and knowledge level Appreciation of key risk areas associated with driving on today s roads: Excessive or inappropriate speed Use of mobile phones Personal safety Fatigue Pre-training driving licence check, eyesight test and vehicle checks Short assessment drive Strengths and weaknesses discussed and new techniques suggested Demonstration driver with commentary Practice drive (morning) using suggested techniques Lunch Practice drive (afternoon) Short assessment drive with commentary Set personal objectives Comprehensive report Drivers of all car types and light commercial vans up to 3.5 tonnes gross vehicle weight 09:00-16:00 2 drivers to 1 trainer AA DriveTech 2012 DTR82 / Issue 2 / November All trademarks are acknowledged and recognised.

26 26 On-road Training Half Day, Fuel Saving of implementing a driving style aimed at reducing both overall fuel consumption and carbon-based emissions. It will increase a driver s safety margins, provide awareness of speed limits and compliance, encourage a more pro-active approach behind the wheel and provide a practical update on the Highway Code, all of which helps to reduce fuel usage. At the end of the course, each driver will understand the principles of driving in a more economical way. style, which both reduces fuel consumption and stress both to the driver and the vehicle. All course delegates will be better informed to make improved driving decisions therefore reducing the driving risk. Pre-training driving licence check, eyesight test and vehicle checks Interactive presentation covering; Visual Perception, Hazard Perception & Knowledge Perception Excessive, or inappropriate, speed Use of mobile phones Personal security Fatigue Short assessment drive Strengths and weaknesses discussed and new techniques suggested Demonstration drive Short assessment drive with commentary Set personal objectives Comprehensive report Drivers of all car types and light commercial vans up to 3.5 tonnes gross vehicle weight or :30 1 driver to 1 trainer AA DriveTech 2011 DTR114 / Issue 1 / November All trademarks are acknowledged and recognised.

27 27 On-road Training Full Day, Winter or Night Driving Combination This seasonally targeted course is designed to reinforce and enhance the knowledge clients have gained from previous AA DriveTech training sessions. It is designed to reduce risk factors during the hours of darkness and help each delegate recognise the possible dangers when driving in winter conditions. Drivers will also be advised about the correct vehicle and personal checks to make in the event of more severe inclement weather. The planned purpose of the course is to equip each driver with a better understanding of the driving task during both night time / winter months, cope with each risk encountered on today s road system and be better equipped to deal with the pressures and distractions encountered with work-related driving. This course will also enable the delegate to be more informed and make improved driving decisions therefore enhancing each drivers safety margins. Interactive presentation covering; Visual Perception, Hazard Perception & Knowledge Perception Appreciation of key risk areas associated with driving on today s roads: Vehicle Preparation for winter driving The effects of night driving on a driver Equipment to be carried Driving on snow and ice Skid avoidance Mist and Fog Falling snow The effects of crosswinds Speed Awareness Concentration and use of mobile phones Personal Safety Fatigue Drink/Drugs Short assessment drive Strengths and weaknesses discussed and new techniques suggested Short assessment drive with commentary Set personal objectives Comprehensive report Drivers of all car types and light commercial vans up to 3.5 gross vehicle weight 09:00 16:30 Up to 2 drivers to 1 trainer AA DriveTech 2012 DTR117 / Issue 1 / November All trademarks are acknowledged and recognised.

28 28 On-road Training Full Day, Minibus Real World Combination their competence. It will increase a driver s safety margins, provide awareness of speed limits and compliance, encourage a more pro-active approach behind the wheel and provide a practical update on the Highway Code. At the end of the course, each driver will have a better understanding of the driving task involved on today s roads, be better equipped to deal with the pressures and distractions encountered with workrelated driving, be more informed and make improved driving decisions therefore reducing the driving risk. Note: the course does not cover training on the use of wheelchair access devices Interactive presentation covering; Visual Perception, Hazard Perception and Knowledge Perception Appreciation of key risk areas associated with driving on today s roads Excessive or inappropriate speed Use of mobile phones Personal safety Fatigue Pre-training driving licence check, eyesight test and vehicle checks Practice drive (morning) Short assessment drive Strengths and weaknesses discussed and new techniques suggested Practice drive (afternoon) Short assessment drive with commentary D1 licence category holders or volunteer drivers of passenger vehicles up to 8 passengers or minibus drivers with 9 to 16 passengers 09:00 16:30 2 drivers to 1 trainer AA DriveTech 2012 DTR115 / Issue 1 / November All trademarks are acknowledged and recognised.

29 29 ROADTest AA DriveTech and RoSPA. This purposely designed training programme is aimed at employees driving for work and sets the benchmark standard for at work driving whether it be in a car or light commercial vehicle. Through continuous assessment, the trainer will monitor progress and give an indication as to how much additional training time is required. ROADTest can also be used as a refresh test for those drivers that also experience, the course can be adapted to provide the precise level of training needed to allow the delegate to maximise their skill level and attain the highest possible grade. For those delegates entering the test system for Previous training experience Estimated number of training days 1 day 2 days 3 days Existing RoSPA gold/silver grade or equivalent Existing RoSPA bronze grade, previous driver training within last 3 years No previous driver training or previous driver training over 3 years ago Each delegate is taken through the requirements of the test by using the systematic approach to driving as outlined in the RoadCraft handbook. This continuous caters for those drivers who have undertaken previous driver training. Each training day can be scheduled as and when is convenient for the driver and her/his organisation. The driver The vehicle Pre drive checks System of car control Observation and hazard perception Positioning Cornering Overtaking Parking and manoeuvring Motorway driving Personal security Highway Code and motoring matters Pre-driving driving licence check, eyesight test and vehicle checks Short assessment drive Strengths and weaknesses discussed and new techniques suggested Practice drive ROADTest The theory test - 30 minute multiple choice test of 20 questions The practical driving test minutes on-road Hazard perception assessment - two 10 minute commentary drives Full test report and Drivers of all car types and light commercial vans up to 3.5 tonnes gross vehicle weight 09:00 16:30 Up to 2 drivers to 1 trainer AA DriveTech 2012 DTR110 / Issue 2 / November All trademarks are acknowledged and recognised.

30 30 RoSPA Full Day Advanced Test Preparation This course is designed to enable organisations and drivers who wish to have a nationally recognised driving suited to them. The RoSPA Advanced Driving Test is categorised into four levels: Gold Grade: The premium grade and regarded as the highest level attainable by a civilian driver. The driver must demonstrate a smooth and progressive drive, being in the right place, at the correct speed and in the most suitable gear at all times. The driver must also show a high level of understanding of the Highway Code and RoadCraft, the Police Drivers Manual. Silver Grade: A smooth drive, good knowledge of both publications, but without the polish of Gold Standard. Bronze: An above average drive, with an average understanding of both publications. The day is delivered by an AA DriveTech trainer. A short introductory session is used to acquaint the delegate(s) with the requirements of the Test and the principles outlined in RoadCraft. Introduction presentation Assessment to identify drivers strengths and weaknesses A demonstration drive Pre-training driving licence check, eyesight test and vehicle checks Practice drive (morning) Short assessment drive Strengths and weaknesses discussed and new techniques suggested Practice drive (afternoon) One-to-one course summary Driver of all car types and light commercial vans up to 3.5 gross vehicle weight 09: drivers to 1 trainer AA DriveTech 2012 DTR98 / Issue 2 / November All trademarks are acknowledged and recognised.

31 31 Application of Roadside Safety and Working Practices Course AA DriveTech believes that the trainer should be more of a facilitator and coach who acts as a guide to help the delegates manage their own learning experience. The delegates then retain the knowledge for longer if they have discovered the information themselves. By helping delegates feel part of the experience and letting them take part in their own learning they find the course much more engaging. This 7-hour specialist Driver CPC and Institute of Vehicle Recovery (IVR) accredited course deals with working at the roadside for breakdown and recovery technicians. It covers the correct procedures for safely approaching breakdowns if intending to repair or to carry our direct recoveries and being able to carry out a dynamic risk assessment prior to repairing or safely recovering casualty vehicles. The content of the course includes: Individual roles and responsibilities with regard to safety at the roadside How to approach the breakdown scene Pre-course requirements Delegates must be physically able to carry out the procedures detailed in the course outline and must attend the entire course to be eligible for assessment and JAUPT (Driver CPC) compliance. Dynamic risk assessment prior to repairing or recovering casualty vehicles Casualty vehicle occupants in relation to driver and passenger management and welfare Safety checks prior to leaving the breakdown/recovery scene Professional drivers and employees who wish to gain a better understanding of the dangers of working at the roadside and basic recovery techniques. 7 Hours 1 Trainer to 10 Delegates (additional delegates up to a maximum of 20 subject to additional cost) Certification All delegates will receive a Certificate of Attendance. Driver CPC All delegates will receive a certificate of attendance and have their driving licence details uploaded to the DVLA data base. The course is JAUPT approved. Institute of Vehicle Recovery (IVR) Each delegate that receives a successful assessment, is also eligible for receiving a certificate from the Institute subject to an additional charge AA DriveTech 2014 DTR249 / Issue 1 / January All trademarks are acknowledged and recognised.

32 32 Eco Driver Training Course AA DriveTech believes that the trainer should be more of a facilitator and coach who act sas a guide to help the delegates manage their own learning experience. The delegates then retain the knowledge for longer if they have discovered the information themselves. By helping delegates feel part of the experience and letting them take part in their own learning they find the course much more engaging. Much of this course is based around the SAFED Training Programme as this has proved to be very successful in not only lowering the amount of fuel used over a prolonged period, but also keeping the drivers exposure to risk as low as possible. The day starts with a presentation to set some parameters for the day and to introduce the concept of fuel efficient driving. At the end of the course each driver will have a better understanding of the driving task involved on today s roads, be better equipped to deal with the pressures and be more aware of fuel consumption and how to reduce this use. The session starts off with a licence check and introduction to the course. Interactive Presentation Introduction to AA DriveTech and the course format, which includes: What is Eco driving Statistics surrounding fuel use Eco driving techniques Reducing the wear and tear on your vehicle Correct loading and fuel savings Pre-driving safety checks: Driving licence Eyesight Vehicle checks Practical on-road training Initial assessment drive by delegates with debrief and set training objectives Train key objectives to develop driver s ability Final assessment drive to ensure progress has been made Course Summary On a one-to-one basis the trainer will go through the assessment form discussing what will be included in the final typed report and ensuring personal objectives were met. Delegates will be asked to complete a course evaluation questionnaire in order for AA DriveTech and the client to monitor effectiveness and quality. The course is designed for professional drivers and employees who drive larger vehicles for work on a regular basis and how they can improve their driving in an improved fuel efficient manner. 7 Hours 1 Trainer to 2 Delegates (dependant on number of passenger seats) Pre-course requirements Delegates must be physically able to carry out the procedures detailed in the course outline and must attend the entire course to be eligible for assessment and JAUPT (Driver CPC) compliance. Certification All delegates will receive a Certificate of Attendance and detailed driver assessment report. Driver CPC All delegates will receive a certificate of attendance and have their driving licence details uploaded to the DVLA database. The course is JAUPT approved AA DriveTech 2014 DTR255 / Issue 1 / January All trademarks are acknowledged and recognised.

33 33 Real World In Vehicle Training Course AA DriveTech believes that the trainer should be more of a facilitator and coach who acts as a guide to help the delegates manage their own learning experience. The delegates then retain the knowledge for longer if they have discovered the information themselves. By helping delegates feel part of the experience and letting them take part in their own learning they find the course much more engaging. The Real World In Vehicle training course is a driver awareness course designed to influence a driver s attitude and behaviour, improve competence and can be delivered whilst the driver is working. It will increase a driver s safety margins, provide awareness of speed limits and compliance, encourage a more proactive approach behind the wheel and provide a practical update on the Highway Code. At the end of the course each driver will have a better understanding of the driving task involved on today s roads, be better equipped to deal with the pressures and distractions encountered with work-related driving, be more informed and make improved driving decisions thus reducing the driving risk. Interactive Presentation Introduction to AA DriveTech and the course format for the day. Pre-driving safety checks: Driving licence Eyesight Vehicle checks Practical on-road training Initial assessment drive by delegates with debrief and set training objectives Train key objectives to develop driver s ability Final assessment drive to ensure progress has been made Course Summary On a one-to-one basis the trainer will go through the assessment form discussing what will be included in the final typed report and ensuring personal objectives were met. Attendees will be asked to complete a course evaluation questionnaire in order for AA DriveTech and the client to monitor effectiveness and quality. The course is designed for professional drivers and employees who drive larger vehicles for work on a regular basis and how they can reduce their exposure to risk. 7 Hours 1 Trainer to 2 Delegates (dependant on number of passenger seats) Pre-course requirements Delegates must be physically able to carry out the procedures detailed in the course outline and must attend the entire course to be eligible for assessment and JAUPT (Driver CPC) compliance. This training can take place on the job with light duties to reproduce a realistic driver s workload. Certification All delegates will receive a Certificate of Attendance. Driver CPC All delegates will receive a certificate of attendance and have their driving licence details uploaded to the DVLA database. The course is JAUPT approved AA DriveTech 2014 DTR259 / Issue 1 / January All trademarks are acknowledged and recognised.

34 34 Real World Training Course AA DriveTech believes that the trainer should be more of a facilitator and coach who acts as a guide to help the delegates manage their own learning experience. The delegates then retain the knowledge for longer if they have discovered the information themselves. By helping delegates feel part of the experience and letting them take part in their own learning they find the course much more engaging. The Real World training course is a driver awareness course designed to influence a driver s attitude and behaviour, and to improve competence. It will increase a driver s safety margins, provide awareness of speed limits and compliance, encourage a more proactive approach behind the wheel and provide a practical update on the Highway Code. At the end of the course the driver will have a better understanding of the driving task involved on today s roads, be better equipped to deal with the pressures and distractions encountered with work-related driving, be more informed and make improved driving decisions thus reducing the driving risk. Interactive Presentation Introduction to AA DriveTech and the course format, which includes: Company fleet safety policy and procedures Visual appreciation of key risk areas associated with driving on today s roads Excessive or inappropriate speed Use of mobile phones Space management Fatigue Manoeuvring and reversing Perception, hazard perception and knowledge perception Identification of driver s attitude and knowledge level Pre-driving safety checks: Driving licence Eyesight Vehicle checks Practical on-road training Initial assessment drive by delegates with debrief and set training objectives Train key objectives to develop driver s ability Final assessment drive to ensure progress has been made Course Summary On a one-to-one basis the trainer will go through the assessment form discussing what will be included in the final typed report and ensuring personal objectives were met. Delegates will be asked to complete a course evaluation questionnaire in order for AA DriveTech and the client to monitor effectiveness and quality. The course is designed for professional drivers and employees who drive larger vehicles for work on a regular basis and how they can reduce their exposure to risk. 7 Hours 1 Trainer to 2 Delegates (dependant on number of passenger seats) Pre-course requirements Delegates must be physically able to carry out the procedures detailed in the course outline and must attend the entire course to be eligible for assessment and JAUPT (Driver CPC) compliance. Certification All delegates will receive a Certificate of Attendance and detailed driver assessment report. Driver CPC All delegates will receive a certificate of attendance and have their driving licence details uploaded to the DVLA database. The course is JAUPT approved AA DriveTech 2014 DTR260 / Issue 1 / January All trademarks are acknowledged and recognised.

35 35 Reversing & Manoeuvring Course AA DriveTech believes that the trainer should be more of a facilitator and coach who acts as a guide to help the delegates manage their own learning experience. The delegates then retain the knowledge for longer if they have discovered the information themselves. By helping delegates feel part of the experience and letting them take part in their own learning they find the course much more engaging. Drivers of all types of vehicle have most collisions at slow speed whilst manoeuvring, so this practical course gives drivers an insight into what to look for when reversing and how to manage the risk effectively. The course includes a practical element, so the drivers can put into practice their new found skills. Primarily the workshop has been designed with the Driver CPC market in mind, but can be used as a part of a company induction process for new starters. The session starts off with a licence check and introduction to Driver CPC (as applicable). The risks involved in reversing and manoeuvring The session begins with an introduction to risk,with collision statistics relating to reversing followed by a discussion on the most common problems associated with low speed manoeuvring. Reversing course and practice The main focus of this session is to develop the driver s skills through a series of challenging practical reversing exercises including Width restriction Tight turn Length awareness Angled reverse DRA Dynamic Risk Assessment Introduction to planning risk appropriately using dynamic risk assessing and being able to identify effective solutions to the risk involved. The session will finish with a questionnaire and delegates will be asked to complete a course evaluation in order for AA DriveTech and the client to monitor effectiveness and quality. Professional drivers and employees who require training development and practical assistance on these high risk activities. 3.5 Hours 1 Trainer to 10 Delegates Pre-course requirements Delegates must be physically able to carry out the procedures detailed in the course outline and must attend the entire course to be eligible for assessment and JAUPT (Driver CPC) compliance. This course also requires a number of company vehicles and an area to do the reversing exercises. Certification All delegates will receive a Certificate of Attendance. Driver CPC All delegates will receive a certificate of attendance and have their driving licence details uploaded to the DVLA database. The course is JAUPT approved AA DriveTech 2014 DTR261 / Issue 1 / January All trademarks are acknowledged and recognised.

36 Fleet Risk Workshops 36 All organisations have a duty of care to their employees who drive for work. Communicating safety messages and improving driver knowledge through fleet risk workshops can be a key component of a successful road risk reduction programme. Fleet Risk Workshops Our workshops provide a highly costeffective means of improving driver performance. They also help you to meet your duty of care obligations under health and safety regulations and contribute to cost reduction through safer, more efficient driving. Our workshops can be delivered faceto-face, or online, to all levels of driver or manager. Safe culture workshop - this workshop is designed for all drivers regardless of their experience. It is specifically beneficial for low mileage, low risk exposure drivers or as a foundation course for practical onroad training. Safe culture workshop with Votech this workshop builds on the standard safe culture workshop by using the Votech voting system which provides interaction for all participants. By facilitating anonymous voting, Votech enables the trainer and the group to see everyone s overall knowledge and hence deliver truly appropriate training. Line managers workshop - this workshop gives managers an overview of their responsibilities when running a fleet. It also gives them a greater understanding of their responsibilities surrounding non-compliance with the organisation s policies. Pit stops - to promote road safety in today s busy world, we have put together a number of bite size road safety presentations. Typically, these are delivered in the reception area of the company and come completely self contained. Each Pit stop lasts a maximum of thirty minutes and can be run several times during the day. Topics include Drink driving and the morning after Speed control Fuel saving/ eco driving techniques Hazard awareness Parking and manoeuvring Mobile phones Winter driving Benefits for you Our workshops help you to Meet your duty of care obligations Build on your road safety awareness culture Reduce fleet operating costs - through improved driving skills, lower fuel consumption and reduced maintenance/repair expenditure Ensure a continual improvement plan - giving a sustainable improvement in road safety AA DriveTech 2011 DTR50 / Issue 1 / January All trademarks are acknowledged and recognised.

37 37 Workshop Training Half day, Safe Culture This workshop is designed for all drivers regardless of their experience. The course can be beneficial for lower mileage, lower risk drivers as a foundation course for further practical (on-road) training. It typically forms part of AA DriveTech s Journey for drivers who have a medium exposure to risk from an online driver assessment. A selection of videos and exercises take the delegates through a voyage of discovery designed to provoke discussion, reflection and ultimately positive learning throughout the course. The presentation syllabus utilises the following: Introduction to AA DriveTech and course objectives Company fleet safety policy or procedures Driver attitude What prevents us from being a good driver? Key driving skills - Visual Perception, Hazard Perception & Knowledge Perception Self analysis Appreciation of key risk areas, including; Excess speed Mobile phone use Following distance Fatigue Dealing with junctions Dealing with other road users All drivers including non-company car drivers 09:00 to 12:30 or 13:00 to 16:30 16 drivers to 1 trainer AA DriveTech 2011 DTR74 / Issue 1 / January All trademarks are acknowledged and recognised.

38 38 Workshop Training Half day, Speed Recognition This course is theory-based and is aimed at drivers who are at risk of losing their licence due to totting up penalty points for speeding. A selection of videos and exercises take the delegates through a voyage of discovery designed to provoke discussion, reflection and, ultimately, positive learning throughout the course. Drivers speed for a wide variety of reasons. The course aims to tackle the likely causes of speeding by raising a driver s awareness of the associated dangers. Drivers are far more likely to conform if they understand the reasoning behind speed limits and how to distinguish between the limits imposed on various roads. Interactive presentation Visual Perception, Hazard Perception & Knowledge Perception Identification of drivers attitudes and knowledge levels Appreciation of key risk areas associated with driving on today s roads: Excess speed Road safety in the UK The financial and personal implications of non-compliance Safety Camera information Coping strategies Debrief and Recap Drivers at risk of disqualification through totting up or sentencing at court 09:00-12:30 or 13:00-16:30 16 delegates to 1 trainer AA DriveTech 2011 DTR83 / Issue 1 / January All trademarks are acknowledged and recognised.

39 39 Line Managers Workshop - Half Day vehicles. It provides them with a greater understanding of the legalities surrounding non-compliance to the new and existing Line Managers prior to their drivers attending any follow up on-road driver training. This workshop can also form part of the risk management programme for the company. These workshops can be run during the morning or afternoon. Interactive presentation Course objectives Driver attitude Self analysis and greater appreciation of the risks The responsibilities of a Line Manager Collision investigation procedures Reporting lines All Line Managers 09: or Up to 16 people AA DriveTech 2012 DTR111 / Issue 2 / November All trademarks are acknowledged and recognised.

40 40 Pit Stop Bite Size Presentations - 30 Minutes With today s busy office environment, it is not always possible to release personnel for a full or even half day for on-road training, and gathering people together for a half day workshop isn t always logistically feasible. With this in mind, AA DriveTech has put together some bite size presentations covering a variety of driving related topics. Topics that can be covered are listed below: Drink/driving and the morning after Alcohol limits Units of alcohol The effects of alcohol on a driver Speed Parking and manoeuvring Collision statistics relating to parking Choosing a parking space The benefits of reversing into a space Personal security Drivers of all car types and light commercial vans up to 3.5 tonnes gross vehicle weight 30 minutes for each presentation Up to 20 attendees each session to 1 trainer Speed limit identification Stopping distances at different speed limits Why a driver speeds The consequences of speeding Eco driving What is Eco driving? Statistics surrounding fuel use Eco driving techniques Reducing the wear and tear on your vehicle Correct loading saves fuel Hazard awareness Definition of a hazard Three types of hazard The system of vehicle control when approaching a hazard Sign and road marking awareness Mobile phones Concentration levels The laws surrounding mobile phone use Hands free vs. hand-held Making safe and legal calls The effect of mobiles on stopping distances Winter driving Preparing the vehicle for winter conditions Driver preparations Driving technique AA DriveTech 2012 DTR112 / Issue 1 / November All trademarks are acknowledged and recognised.

41 41 Professional Driver and the Highway Code Workshop AA DriveTech believes that the trainer should be more of a facilitator and coach who acts as a guide to help the delegates manage their own learning experience. The delegates then retain the knowledge for longer if they have discovered the information themselves. By helping delegates feel part of the experience and letting them take part in their own learning they find the course much more engaging. This workshop has been designed to give a delegate a deeper understanding of the history of the Highway Code and relevant legislation. The legislation and advice is changing all the time and it is important that professional drivers update themselves on new techniques and legislation. This workshop revisits the Highway Code for drivers and updates them on specific points that will affect them in their working day. Primarily the workshop has been designed with the Driver CPC market in mind, but can be used as a part of a company induction process for new starters. The session starts off with a licence check and introduction to Driver CPC (as applicable). Historical facts This section will look at how the UK road system has evolved over time and for what reasons. Highway Code developments Changing times with discussion on the new points in the Highway Code highlighting the need to keep up-to-date. Road sign evolution Commercial driver and road signs will explore how road signs are fundamental to a commercial driver s journey. Speed Limit recognition Speed limit recognition will explore how a commercial driver needs to focus on changing speed limits and their purpose on our roads. Road awareness Reading the road will encourage a driver to improve their awareness of their surroundings to reduce risk. The session will finish with a questionnaire and delegates will be asked to complete a course evaluation in order for AA DriveTech and the client to monitor effectiveness and quality. Professional drivers and employees who wish to revisit the Highway Code and update themselves on the changes that have taken place relevant to this sector. 3.5 Hours 1 Trainer to 10 Delegates (additional delegates up to a maximum of 20 subject to additional cost) Pre-course requirements Delegates must be physically able to carry out the procedures detailed in the course outline and must attend the entire course to be eligible for assessment and JAUPT (Driver CPC) compliance. Certification All delegates will receive a Certificate of Attendance. Driver CPC All delegates will receive a certificate of attendance and have their driving licence details uploaded to the DVLA database. The course is JAUPT approved AA DriveTech 2014 DTR258 / Issue 1 / January All trademarks are acknowledged and recognised.

42 42 First Aid for LGV & PCV Drivers The workplace of a driver is out on the road. They are often the first to arrive at the scene of a road traffic incident. The First Aid for LGV and PCV drivers course gives delegates the skills required to manage incidents and the casualties until the emergency services arrive. The course will include continuous assessment by observation, practical and questions on care of the unconscious casualty, resuscitation, management of bleeding and shock Driving licence check and introduction to Driver CPC Primary survey including seizures Secondary survey Choking Shock Bleeding and bandaging including limb & foreign bandages Minor bleeding Burns Fractures spinal Iinjury head alignment & jaw thrust Poisons Professional drivers who wish to gain certification in First Aid as part of Periodic Driver CPC training. 7 Hours 1 Trainer to 10 Delegates (additional delegates up to a maximum of 15 subject to adequate floor space being available) Pre-course requirements Delegates must be physically able to carry out the procedures detailed in the course outline and must attend the entire course to be eligible for assessment and JAUPT (Driver CPC) compliance. The delegates must bring both parts of their driving licence with them. Certification First Aid for LGV & PCV Drivers Certificate / First Aid LGV & PCV Drivers Display Certificate (Only for delegates who have passed the assessment on the day) All delegates will receive a Driver CPC Certificate of Attendance. This course is delivered by the British Red Cross on behalf of AA DriveTech AA DriveTech 2014 DTR256 / Issue 1 / January All trademarks are acknowledged and recognised.

43 43 Driving Abroad Workshop AA DriveTech believes that the trainer should be more of a facilitator and coach who acts as a guide to help the delegates manage their own learning experience. The delegates then retain the knowledge for longer if they have discovered the information themselves. By helping delegates feel part of the experience and letting them take part in their own learning they find the course much more engaging. This workshop has been designed to give a delegate an understanding of the challenges they will face when driving professionally abroad. Driving within Europe and beyond involves many challenges including paperwork, cultural differences and the fact that for many drivers they will need to be self sufficient as they are away from their company base for long periods of time. Primarily the workshop has been designed with the Driver CPC market in mind, but can be used as a part of a company induction process for new starters. The session starts off with a licence check and introduction to Driver CPC (as applicable). Route Planning The importance of planning a foreign trip with a commercial/passenger vehicle; ease of access between borders, permits or documentation required, driving time for tachograph legislation will also be topics of discussion. Driver vulnerability Explore with the drivers how vulnerable they could possibly be driving in an unfamiliar country. Understanding the potential danger areas in which drivers could find themselves overnight parking. Stowaways The transportation of illegal immigrants into the country, how to avoid and protect drivers from prosecution will be discussed. Cultural challenges The subtle differences between countries laws and regulations. Road sign recognition Delegates will be given the opportunity to explore how different countries operate their road signage. Understanding the message that is incorporated in unfamiliar signage for a driver is extremely important to know. Outside Europe Driving outside Europe will explore journeys undertaken in Africa, the Middle East and former Soviet Union. This will be discussed and the challenges posed. The session will finish with a questionnaire and delegates will be asked to complete a course evaluation in order for AA DriveTech and the client to monitor effectiveness and quality. Professional drivers and employees who drive regularly abroad and require specific knowledge of the challenges they will face. 3.5 Hours 1 Trainer to 10 Delegates (additional delegates up to a maximum of 20 subject to additional cost) Pre-course requirements Delegates must be physically able to carry out the procedures detailed in the course outline and must attend the entire course to be eligible for assessment and JAUPT (Driver CPC) compliance. Certification All delegates will receive a Certificate of Attendance. Driver CPC All delegates will receive a certificate of attendance and have their driving licence details uploaded to the DVLA database. The course is JAUPT approved AA DriveTech 2014 DTR254 / Issue 1 / January All trademarks are acknowledged and recognised.

44 44 Daily Vehicle Checks Workshop AA DriveTech believes that the trainer should be more of a facilitator and coach who acts as a guide to help the delegates manage their own learning experience. The delegates then retain the knowledge for longer if they have discovered the information themselves. By helping delegates feel part of the experience and letting them take part in their own learning they find the course much more engaging. This workshop has been designed to give a delegate a deeper understanding of why vehicle checks are needed and the importance of doing them correctly on a daily basis. The session starts with a licence check and introduction to Driver CPC (as applicable). Vehicle checks and legislation An introduction to vehicle checks, legislation, penalties and the law. The component parts of a vehicle A look at the structure of a vehicle, its component parts and areas that need checking regularly including, oil, water, tyres, lights etc. Daily vehicle checks In depth look at why daily checks need to be done and how to complete them correctly. This will be either in the classroom or practical if a vehicle is available. This will also include the importance of mirror configuration and of blindspot awareness. The session will finish with a questionnaire and delegates will be asked to complete a course evaluation in order for AA DriveTech and the client to monitor effectiveness and quality. Professional drivers and employees who wish to ensure they are completing the daily vehicle checks correctly and why they are so important. 3.5 Hours 1 Trainer to 10 Delegates (additional delegates up to a maximum of 20 subject to additional cost) Pre-course requirements Delegates must be physically able to carry out the procedures detailed in the course outline and must attend the entire course to be eligible for assessment and JAUPT (Driver CPC) compliance. Certification All delegates will receive a Certificate of Attendance. Driver CPC All delegates will receive a certificate of attendance and have their driving licence details uploaded to the DVLA database. The course is JAUPT approved AA DriveTech 2014 DTR251 / Issue 1 / January All trademarks are acknowledged and recognised.

45 45 Winter Driving Workshop AA DriveTech believes that the trainer should be more of a facilitator and coach who acts as a guide to help the delegates manage their own learning experience. The delegates then retain the knowledge for longer if they have discovered the information themselves. By helping delegates feel part of the experience and letting them take part in their own learning they find the course much more engaging. Professional drivers are expected to be able to drive in all conditions. The risk of an incident increases during the winter months and so this course is designed to give the skills and awareness to reduce this risk during these more dangerous months. Primarily the workshop has been designed with the Driver CPC market in mind but can be used as a part of a company induction process for new starters. The session starts off with a licence check and introduction to Driver CPC (as applicable). Winter driving The dangers of driving in the winter months including various weather types including: Safe driving techniques for snow including use of gears, control of a skid and driving up and down slopes Driving in winter sun, heavy rain, high winds and fog and techniques to reduce risk Route planning and time management Braking techniques Braking techniques including - Cadence, threshold, locked wheel and use of ABS Winter vehicle maintenance A review of the daily vehicle checks and how they would change in the winter months. The session will finish with a questionnaire and deleagtes will be asked to complete a course evaluation in order for AA DriveTech and the client to monitor effectiveness and quality. Professional drivers and employees who drive regularly and require further tips and advice on driving in winter conditions to reduce risk. 3.5 Hours 1 Trainer to 10 Delegates (additional delegates up to a maximum of 20 subject to additional cost) Pre-course requirements Delegates must be physically able to carry out the procedures detailed in the course outline and must attend the entire course to be eligible for assessment and JAUPT (Driver CPC) compliance. Certification All delagates will receive a Certificate of Attendance. Driver CPC All delegates will receive a certificate of attendance and have their driving licence details uploaded to the DVLA database. The course is JAUPT approved AA DriveTech 2014 DTR267 / Issue 1 / January All trademarks are acknowledged and recognised.

46 46 Driver Fitness and Well-being Workshop AA DriveTech believes that the trainer should be more of a facilitator and coach who acts as a guide to help the delegates manage their own learning experience. The delegates then retain the knowledge for longer if they have discovered the information themselves. By helping delegates feel part of the experience and letting them take part in their own learning they find the course much more engaging. This workshop has been designed to give a delegate an understanding of the potential dangers to health and well-being associated with drive for a living as well as what to do in the event of an accident. A selection of interactive scenarios and exercises throughout the course will take the delegates through a process designed to provoke discussion, reflection and positive learning with regards to their First Aid skills and safe procedures when first at the scene of an accident. Primarily the workshop has been designed with the Driver CPC market in mind, but can be used as a part of a company induction process for new starters. The session starts off with a licence check and introduction to Driver CPC (as applicable). Medical conditions and driving Drivers will be guided through certain types of medical conditions that could potentially stop them from driving or effect them whilst driving. Sleeping disorders Drivers will be given an understanding of what sleep disorders are and how to recognise them and why drivers are more prone to suffering from these conditions. Under the influence Under the influence refers to any form of substance that can have a negative effect on driving performance. Drink, drugs and prescription medicines will be discussed. Modern day lifestyles Modern day lifestyles refer to how hectic modern day life is and how stressful it can become. Diet and exercise play a major factor in combating stress, which will be discussed in detail. Incident management Professional drivers are more likely to come across an incident in the road, which requires them to act, such as a road traffic incident. What to do but equally what not to do at the scene will be discussed. Interactive group exercise of what a driver should do if first at the scene of an accident. This will include set scenarios which each group will work through with trainer assistance to ensure they have the correct techniques. Professional drivers and employees who wish to gain a better understanding of the affects on a driver s health and its effect on driving styles and ability. 3.5 Hours 1 Trainer to 10 Delegates (additional delegates up to a maximum of 20 subject to additional cost) Pre-course requirements Delegates must be physically able to carry out the procedures detailed in the course outline and must attend the entire course to be eligible for assessment and JAUPT (Driver CPC) compliance. Certification All delegates will receive a Certificate of Attendance. Driver CPC All delegates will receive a certificate of attendance and have their driving licence details uploaded to the DVLA database. The course is JAUPT approved AA DriveTech 2014 DTR257 / Issue 1 / January All trademarks are acknowledged and recognised.

47 47 Safe Culture Workshop AA DriveTech believes that the trainer should be more of a facilitator and coach who acts as a guide to help the delegates manage their own learning experience. The delegates then retain the knowledge for longer if they have discovered the information themselves. By helping delegates feel part of the experience and letting them take part in their own learning they find the course much more engaging. This workshop has been designed to give a delegate an introduction to the risks associated with driving on a regular basis and strategies to reduce road risk. Primarily, the workshop has been designed with the Driver CPC market in mind, but can be used as part of a company induction process for new starters. The session starts off with a licence check and introduction to Driver CPC (as applicable). Safe working environments for all This section will explore the importance of taking responsibility for a delegate s personal safety and that of others. The laws and legislation in place for their protection will be also discussed along with company fleet safety policy and procedures. Driver attitude and skills development What prevents us from being a good driver and how risk can be reduced by developing key driving skills such as visual perception, hazard perception & knowledge perception. Appreciation of key risk areas, including; Speed Mobile phone use Following distance Fatigue Driver hours and tachographs Reversing and manoeuvring Seatbelts Driver vehicle checks and use of new technology Self analysis Development of a driver s awareness to ensure they have a greater appreciation of risks involved and the strategies to reduce them. Professional drivers and employees who wish to increase their awareness the dangers on the road and how they can implement strategies to reduce risk. 7 Hours 1 Trainer to 10 Delegates (additional delegates up to a maximum of 20 subject to additional cost) Pre-course requirements Delegates must be physically able to carry out the procedures detailed in the course outline and must attend the entire course to be eligible for assessment and JAUPT (Driver CPC) compliance. Certification All delegates will receive a Certificate of Attendance. Driver CPC All delagates will receive a certificate of attendance and have their driving licence details uploaded to the DVLA database. The course is JAUPT approved AA DriveTech 2014 DTR262 / Issue 1 / January All trademarks are acknowledged and recognised.

48 48 Safe Loading Workshop AA DriveTech believes that the trainer should be more of a facilitator and coach who acts as a guide to help the delegates manage their own learning experience. The delegates then retain the knowledge for longer if they have discovered the information themselves. By helping delegates feel part of the experience and letting them take part in their own learning they find the course much more engaging. This workshop has been designed to give a delegate a deeper understandingof the importance of safe vehicle loading and the consequences of getting it wrong. Primarily the workshop has been designed with the Driver CPC market in mind, but can be used as a part of a company induction process for new starters. The session starts off with a licence check and introduction to Driver CPC (as applicable). Safe Loading and legislation Legislation including the drivers and employers responsibility and the effects on both licences (driver and operator). Load distribution Principles behind safe distribution and securing of loads including vehicle stability, working at heights, manual handling and strapping. LGV - pallets etc, PCV - luggage, roof racks, passengers etc. A split group would discuss the pros and cons of each and discuss similarities within the different industries. Practical loading A variety of practical exercises dependant on the delegates. These are to include manual handling exercises, safe lifting, safe securing/loading with client vehicle if available, moving tarpaulins. Challenging loads/passengers Dealing with different loads - LGV oversize loads, PCV vulnerable ie children, elderly, disabled. Group activity to discuss the problems faced by the driver. A split group would discuss the pros and cons of each and discuss similarities within the different industries. The session will finish with a questionnaire and delegates will be asked to complete a course evaluation in order for AA DriveTech and the client to monitor effectiveness and quality. Professional drivers and employees who wish to ensure they are loading their vehicle safely and correctly and why it is so important. 3.5 Hours 1 Trainer to 10 Delegates (additional delegates up to a maximum of 20 subject to additional cost) Pre-course requirements Delegates must be physically able to carry out the procedures detailed in the course outline and must attend the entire course to be eligible for assessment and JAUPT (Driver CPC) compliance. Certification All delegates will receive a Certificate of Attendance. Driver CPC All delegates will receive a certificate of attendance and have their driving licence details uploaded to the DVLA database. The course is JAUPT approved AA DriveTech 2014 DTR263 / Issue 1 / January All trademarks are acknowledged and recognised.

49 49 Tachograph and Working Time Workshop AA DriveTech believes that the trainer should be more of a facilitator and coach who acts as a guide to help the delegates manage their own learning experience. The delegates then retain the knowledge for longer if they have discovered the information themselves. By helping delegates feel part of the experience and letting them take part in their own learning they find the course much more engaging. This workshop has been designed to give a delegate a greater understanding of the different types of tachograph they may come across in their duties and how to use them correctly. The Working Time Directive legislation is also included and how it relates to the drivers hours legislation. Primarily the workshop has been designed with the Driver CPC market in mind, but can be used as a part of a company induction process for new starters. The session starts off with a licence check and introduction to Driver CPC (as applicable). Driver Hours legislation An introduction to the relevant legislation with regards driver s hours and how it relates to a drivers working day. Working Time Directive An introduction to the relevant legislation with regards Working Time and how it relates to a drivers working day. Analogue and Digital Tachograph types An overview of how both analogue and digital tachograph s work and a discussion on the correct use of both including the records a driver should maintain. This will include manual entries, digital card downloading and swapping between the 2 styles. Record retention and returns An overview of the requirements for keeping records from both a driver and company perspective including downloading of data. The session will finish with a questionnaire and delegates will be asked to complete a course evaluation in order for AA DriveTech and the client to monitor effectiveness and quality. Professional drivers and employees who drive under tachograph legislation who require an update and refresher on this important legislation. 3.5 Hours 1 Trainer to 10 Delegates (additional delegates up to a maximum of 20 subject to additional cost) Pre-course requirements Delegates must be physically able to carry out the procedures detailed in the course outline and must attend the entire course to be eligible for assessment and JAUPT (Driver CPC) compliance. Certification All delegates will receive a Certificate of Attendance. Driver CPC All delegates will receive a certificate of attendance and have their driving licence details uploaded to the DVLA database. The course is JAUPT approved AA DriveTech 2014 DTR264 / Issue 1 / January All trademarks are acknowledged and recognised.

50 50 Urban Workshop AA DriveTech believes that the trainer should be more of a facilitator and coach who acts as a guide to help the delegates manage their own learning experience. The delegates then retain the knowledge for longer if they have discovered the information themselves. By helping delegates feel part of the experience and letting them take part in their own learning they find the course much more engaging. The Urban workshop is designed for all drivers regardless of their experience. Many drivers spend the majority of their time in high risk urban areas. New legislation is being introduced all the time and it is important for drivers to keep abreast of these latest requirements. This course will develop the delegates driving skills in relation to working in an urban area and will include relevant current legislation, dealing with vulnerable road users and defensive driving techniques. The session starts off with a licence check and introduction to Driver CPC (as applicable). Safe working environments for all This section will explore the importance of taking responsibility for a delegate s personal safety and that of others. The laws and legislation in place for their protection will be also discussed, along with company fleet safety policy or procedures. Driver skills development What prevents us from being a good driver and how risk can be reduced by developing key driving skills; visual perception, hazard perception & knowledge perception. Appreciation of key risk areas, including; Reducing the risk of accidents in the urban environment Techniques to reduce risk with regards to stress, time pressures, blind spots and deliveries Reducing the risk of Penalty Charge Notices (PCN s) Improving security and theft prevention measures Low Emission Zones (LEZ) and the new euro 5 and 6 emissions Sharing the road with vulnerable road users and awareness of their needs Congestion charging and control zones Self analysis Development of a driver s awareness to ensure they have a greater appreciation of risks and strategies to reduce this in an urban environment. Professional drivers and employees who wish to gain a better understanding of the dangers of working in an urban environment. 7 Hours 1 Trainer to 10 Delegates (additional delegates up to a maximum of 20 subject to additional cost) Pre-course requirements Delegates must be physically able to carry out the procedures detailed in the course outline and must attend the entire course to be eligible for assessment and JAUPT (Driver CPC) compliance. Certification All delegates will receive a Certificate of Attendance. Driver CPC All delegates will receive a certificate of attendance and have their driving licence details uploaded to the DVLA database. The course is JAUPT approved AA DriveTech 2014 DTR266 / Issue 1 / January All trademarks are acknowledged and recognised.

51 51 Theft Prevention Workshop AA DriveTech believes that the trainer should be more of a facilitator and coach who acts as a guide to help the delegates manage their own learning experience. The delegates then retain the knowledge for longer if they have discovered the information themselves. By helping delegates feel part of the experience and letting them take part in their own learning they find the course much more engaging. This workshop has been designed to give a delegate a deeper understanding of the way a thief works and how a driver can reduce the risk of being involved in both theft of a vehicle and the associated loss of goods. Primarily the workshop has been designed with the Driver CPC market in mind, but can be used as a part of a company induction process for new starters. The session starts off with a licence check and introduction to Driver CPC (as applicable). Theft awareness The section will explore how theft from vehicles is having a devastating financial impact on commercial businesses. Opportunity How opportunist thieves operate and their motivation for crime. Common methods Common methods used in stealing from a vehicle will be discussed. Staging accidents, bogus delivery points, impersonating a person in authority or hijacking are all part of the discussion. Theft abroad The dangers of being targeted by thieves when driving on the Continent. Locations of high crime spots will be discussed and prevention advice given. Theft Prevention Theft prevention section will discuss in depth how to prevent theft from taking place with logical and practical advice to reduce the risk. The session will finish with a questionnaire and delegates will be asked to complete a course evaluation in order for AA DriveTech and the client to monitor effectiveness and quality. Professional drivers and employees who drive regularly are all at risk of theft of and from the vehicle and this workshop offers advice to drivers to reduce this risk. 3.5 Hours 1 Trainer to 10 Delegates (additional delegates up to a maximum of 20 subject to additional cost) Pre-course requirements Delegates must be physically able to carry out the procedures detailed in the course outline and must attend the entire course to be eligible for assessment and JAUPT (Driver CPC) compliance. Certification All delegate will receive a Certificate of Attendance. Driver CPC All delegates will receive a certificate of attendance and have their driving licence details uploaded to the DVLA database. The course is JAUPT approved AA DriveTech 2014 DTR265 / Issue 1 / January All trademarks are acknowledged and recognised.

52 52 Depot Safety Workshop AA DriveTech believes that the trainer should be more of a facilitator and coach who acts as a guide to help the delegates manage their own learning experience. The delegates then retain the knowledge for longer if they have discovered the information themselves. By helping delegates feel part of the experience and letting them take part in their own learning they find the course much more engaging. This workshop has been designed to give a delegate a deeper understanding of the potential dangers associated with working in or around a distribution centre or warehouse. Primarily the workshop has been designed with the Driver CPC market in mind, but can be used as a part of a company induction process for new starters. The session starts off with a licence check and introduction to Driver CPC (as applicable). Safe working environments for all This section will explore the importance of taking responsibility for a delegate s personal safety and that of others. The laws and legislation in place for their protection will be also be discussed. Loading bay safety Discussion on the importance of increasing awareness when in the vicinity of these potentially dangerous areas, not only as a driver but as a pedestrian. The dangers of manoeuvring vehicles will be emphasised and loading bay procedures discussed. Shunting procedures This section will discuss the safety aspects associated with being a yard shunter. The correct procedures regarding the movement of trailers or vehicles around a site and picking up and setting down of trailers will be topics of discussion to establish a safe method of working. Traffic Marshal or Banksman The roles and responsibilities associated with being a traffic marshal or Banksman and the use and meaning of their hand signals. Safe loading The need for securing loads to vehicles and the types of fastenings that can be used; use of ropes and sheeting, ratchet straps and chains. Emphasis will be placed on the current legislation regarding a vehicle s load and how it can have an effect on the driver and their employer. Working at heights awareness Delegates will be given information regarding the dangers of working at height. Safe methods of entering and exiting vehicles to minimise trips or falls from height; gaining access to the driving cab and loading bed. PPE personal protective equipment This section will explore why personal protective equipment is important and its role in ensuring drivers and warehouse employees are protected in their daily duties. Manual handling awareness This section is designed to help a delegate approach any manual handling tasks in a clear and methodical way to avoid personal injury. Information will be given on how to assess weight, body positioning and the need to protect a delegate s spine. Safe use of pallet trucks The correct methods of operating a pallet truck safely will be discussed in this section. Information will be given to the delegates to ensure a clear understanding of the dangers of misuse of the equipment and to minimise the possibility of damaging goods and more importantly personal injury. Forklift truck awareness This section discusses the dangers of being in the vicinity of forklifts and the importance of giving clear signals to the operator to reduce damage to the vehicle and goods. The session will finish with a questionnaire and delegates will be asked to complete a course evaluation in order for AA DriveTech and the client to monitor effectiveness and quality Professional drivers and employees who wish to gain a better understanding of the dangers of working in a depot environment. 7 Hours 1 Trainer to 10 Delegates (additional delegates up to a maximum of 20 subject to additional cost) Pre-course requirements Delegates must be physically able to carry out the procedures detailed in the course outline and must attend the entire course to be eligible for assessment and JAUPT (Driver CPC) compliance. Certification All delegates will receive a Certificate of Attendance. Driver CPC All delegates will receive a certificate of attendance and have their driving licence details uploaded to the DVLA database. The course is JAUPT approved AA DriveTech 2014 DTR252 / Issue 1 / January All trademarks are acknowledged and recognised.

53 53 Driver Compliance Workshop AA DriveTech believes that the trainer should be more of a facilitator and coach who acts as a guide to help the delegates manage their own learning experience. The delegates then retain the knowledge for longer if they have discovered the information themselves. By helping delegates feel part of the experience and letting them take part in their own learning they find the course much more engaging. This workshop has been designed to give a delegate a better understanding of the potential legal consequences that a driver faces in their working day. The legislation around operating vehicles in this sector is complex and both company and driver should be aware of the consequences and their associated responsibilities. Primarily the workshop has been designed with the Driver CPC market in mind, but can be used as a part of a company induction process for new starters. The session starts off with a licence check and introduction to Driver CPC (as applicable). Driver Licence, Tachogragh and Driver Qualification Cards How to check relevant driver documentation and how to spot whether it is valid. Driver licence check and how to check and analyse their own driving categories and expiry dates. This will also include checks on the other cards a professional driver must have and what can go wrong. Driver and the vehicle The importance of daily vehicle checks and the associated legal responsibilities. Mobile Phones A discussion and the associated risk involved with inappropriate use of mobile phones and Sat Navs. Operators licence compliance How a company s operator licence works and how it can be affected by a driver. Fines and penalties Specific fines and penalties that relate to a drivers role with strategies to reduce risk. Working day A run through the regulations the driver has to follow throughout their working day. Tachographs and working time regulations will be topics discussed. The session will finish with a questionnaire and delegates will be asked to complete a course evaluation in order for AA DriveTech and the client to monitor effectiveness and quality. Professional drivers and employees who wish to gain a better understanding of the legislation that affects them and the consequences to the driver and company of infringements. 3.5 Hours 1 Trainer to 10 Delegates (additional delegates up to a maximum of 20 subject to additional cost) Pre-course requirements Delegates must be physically able to carry out the procedures detailed in the course outline and must attend the entire course to be eligible for assessment and JAUPT (Driver CPC) compliance. Certification All delegates will receive a Certificate of Attendance. Driver CPC All delegates will receive a certificate of attendance and have their driving licence details uploaded to the DVLA database. The course is JAUPT approved AA DriveTech 2014 DTR253 / Issue 1 / January All trademarks are acknowledged and recognised.

54 54 Customer Service Workshop AA DriveTech believes that the trainer should be more of a facilitator and coach who acts as a guide to help the delegates manage their own learning experience. The delegates then retain the knowledge for longer if they have discovered the information themselves. By helping delegates feel part of the experience and letting them take part in their own learning they find the course much more engaging. The Customer Service workshop is designed for all drivers regardless of their experience and covers all areas of customer service for both PCV and LGV drivers. Many drivers today will regularly be in contact with clients of the company and the public at large. It is important that they are aware of the image they portray and have the techniques available to them to deal with people in a professional manner. Primarily the workshop has been designed with the Driver CPC market in mind, but can be used as a part of a company induction process for new starters. The session starts off with a licence check and introduction to Driver CPC (as applicable). Promoting the company image and how it is portrayed The importance of good company image and how a driver can effect this through both driving skills and interaction with customers. Developing effective communication skills Interactive session on the different forms of communication including verbal, physical, attitude, body language and demeanour and how these can be developed and enhanced. Conflict and stress management Techniques to deal with and to help avoid conflict and to reduce overall stress in the workplace. The law and its effect on customer service The different legislation that effects customer service including awareness of DDA legislation. Professional drivers and employees who have a customer facing role and need to improve their customer service skills. 7 Hours 1 Trainer to 10 Delegates (additional delegates up to a maximum of 20 subject to additional cost) Pre-course requirements Delegates must be physically able to carry out the procedures detailed in the course outline and must attend the entire course to be eligible for assessment and JAUPT (Driver CPC) compliance. Certification All delegates will receive a Certificate of Attendance. Driver CPC All delegates will receive a certificate of attendance and have their driving licence details uploaded to the DVLA data base. The course is JAUPT approved AA DriveTech 2014 DTR250 / Issue 1 / January All trademarks are acknowledged and recognised.

55 Online Training 55 Delivering training material online provides a cost effective and consistent approach to learning and helps where a driver has gaps in their knowledge. For example, it could simply be used as a refresher for drivers to remind them of the meaning of road signs or bring them up to date with changes in the Highway Code and driving law. What is it? We provide a fully interactive online learning environment that develops a driver s knowledge and challenges their driving attitude and behaviour. A combination of real life photography, video, 3D animation and interactive games are used to illustrate key scenarios and keep drivers engaged. Our online courses can be made available to drivers where an employer wishes to target specific areas of concern or to provide additional training resources to their staff. This approach enables staff to complete all the courses in their own time. The modules can also be linked with the online driver assessment whereby the assessment results will trigger appropriate and targeted online training based on the drivers identified needs. When used in this way, the completion of all subjects will contribute towards improving the overall risk profile of a driver. Benefits for you Intuitive, easy-to-understand content Content-rich training Interactive content to engage staff Cost effective training delivery Linked to online assessment results Consistent for all drivers Management reporting available Controlled environment Available online 24x7 Subjects include Hazard anticipation Dealing with hazards Speed awareness Attitude and driving behaviour Concentration Parking & loading Breakdowns and collisions Ecological and economic driving Junctions, signs and markings Online training LiveView Each subject contains interactive elements, training tips, information and guidance and full answers to all questions. System requirements Internet Browser - Internet Explorer 8 +, Firefox 6 +, Opera 11 +, Chrome 15 + Browser settings - JavaScript and cookies enabled Adobe Flash version 10 + Internet connection: min 2Mbps Screen resolution: 1024x768 All trademarks recognised AA DriveTech 2011 DTR31 / Issue 3 / January All trademarks are acknowledged and recognised.

56 56 Online training - Economical and ecological driving Today, all organisations have a moral responsibility to consider the environment and a financial incentive to reduce fuel bills. With fuel now representing a significant area of expense when running a fleet, a small improvement in driver attitude and driving style can significantly improve fuel efficiency and reduce carbon emissions. This module will provide some useful tips and techniques on how to adopt a more economical and ecologically-friendly driving style. If all the techniques are adopted, fuel bills could be cut by up to 10%. Content within the module is presented in a variety of formats including photography, 3D graphics and illustrations and is delivered using various interactive approaches including a short game! This module covers Introduction What s your opinion? The fuel calculator Why eco driving? Driving techniques The 10% challenge Eco driving techniques Fuel for thought? Choosing a new vehicle Time for a new car? Fuel for thought? Alternative fuel types Hybrid engines Questions to consider Summary Conclusions Knowledge recap COAST Drivers of all car vehicle types 20 minutes Online training LiveView System requirements Internet Browser - Internet Explorer 8 +, Firefox 6 +, Opera 11 +, Chrome 15 + Browser settings - JavaScript and cookies enabled Adobe Flash version 10 + Internet connection: min 2Mbps Screen resolution: 1024x768 All trademarks recognised AA DriveTech 2011 DTR57 / Issue 1 / January All trademarks are acknowledged and recognised.

57 57 Online training - Hazard anticipation Many incidents can be avoided if a driver has a heightened awareness of their surroundings. By enhancing a driver s observation skills, this not only improves the safety of the driver but also significantly reduces the burden of substantial repair bills. This module helps drivers identify potential hazards, provides simple techniques to increase their awareness of them and improves their ability to manage space and time around their vehicle. Content within the module is presented in a variety of formats including photography, 3D graphics and illustrations and is delivered using various interactive approaches. This module covers Introduction Summary Online training The facts Conclusions Reading the road Knowledge recap COAST LiveView What is a hazard? Three types An urban scene A rural scene Drivers perspective Observation Techniques Eye scanning Blind spots Positioning Observation links Look OUT Drivers of all car vehicle types minutes System requirements Internet Browser - Internet Explorer 8 +, Firefox 6 +, Opera 11 +, Chrome 15 + Browser settings - JavaScript and cookies enabled Adobe Flash version 10 + Internet connection: min 2Mbps Screen resolution: 1024x768 All trademarks recognised AA DriveTech 2011 DTR60 / Issue 1 / January All trademarks are acknowledged and recognised.

58 58 Online training - Dealing with hazards While driving, many drivers will encounter a variety of hazardous situations, but what actions can be taken in order to prevent these from developing into incidents where people or property is damaged. This module looks at the steps you can take, and the skills you can use as a driver, to help safely negotiate hazards. Content within the module is presented in a variety of formats including photography, 3D graphics and illustrations and is delivered using various interactive approaches. This module covers Introduction Collision stories Whose fault? How much control? Summary Conclusions Knowledge recap COAST Online training LiveView Safety bubble Stopping in time How long to stop? Speed and distance Different circumstances Different vehicles Two second rule The limit point Cornering Road type Approaching hazards The system Using the system Drivers of all car vehicle types minutes System requirements Internet Browser - Internet Explorer 8 +, Firefox 6 +, Opera 11 +, Chrome 15 + Browser settings - JavaScript and cookies enabled Adobe Flash version 10 + Internet connection: min 2Mbps Screen resolution: 1024x768 All trademarks recognised AA DriveTech 2011 DTR79 / Issue 1 / January All trademarks are acknowledged and recognised.

59 59 Online training - Speed awareness Speed is a major factor in road safety. In fact, the biggest cause of speed-related collisions is drivers underestimating their speed. Driving at an appropriate speed depends upon your knowledge of speed limits, your understanding of the factors that can influence your speed and your awareness of how speed relates to danger. This module will help develop a better understanding and appreciation of speed control. Content within the module is presented in a variety of formats including photography, 3D graphics and illustrations and is delivered using various interactive approaches. This module covers Introduction The need for speed? Reasons aren t excuses Possible consequences The facts The speed factor The impact of speeding Where do we speed? Where do collisions happen? Impact speeds Pedestrian survival rates Reading the road The cost of collisions Know your speed limits Identifying speed limits Speed limit signs Speed limits for goods vehicles The national speed limit Speed perception Contributory factors Judgement Effects of the environment Who s likely to speed? Control Summary Conclusions Knowledge recap COAST Drivers of all car vehicle types minutes Online training LiveView System requirements Internet Browser - Internet Explorer 8 +, Firefox 6 +, Opera 11 +, Chrome 15 + Browser settings - JavaScript and cookies enabled Adobe Flash version 10 + Internet connection: min 2Mbps Screen resolution: 1024x768 All trademarks recognised AA DriveTech 2011 DTR84 / Issue 1 / January All trademarks are acknowledged and recognised.

60 60 Online training - Attitude and driving behaviour Road collisions don t just happen; ninety five percent of the time, they are caused by the actions of the people involved. Drivers actions are often related to their behaviour which is usually based on their perception both of their own driving skills and the likely actions of other people. This module explores the behavioural and emotional influences when driving and looks at situations from the point of view of both driver and other road users. Content within the module is presented in a variety of formats including photography, 3D graphics and illustrations and is delivered using various interactive approaches. This module covers Introduction Rate yourself Good driving skills? Have you ever... Driver behaviour Unhealthy attitudes 35 million vehicles Size Perception of importance Blame and responsibility Attitudes Behaviours Emotions and aggression Influencing factors Emotional control Aggressive driving Red mist Coping strategies Change or accept Other road users Consideration Responsibility Prevention Action Car and van Pedestrian crossing? Elephant racing Reactions Worth the risk? LGV speed and visibility Summary Conclusions COAST Drivers of all car vehicle types minutes Online training LiveView System requirements Internet Browser - Internet Explorer 8 +, Firefox 6 +, Opera 11 +, Chrome 15 + Browser settings - JavaScript and cookies enabled Adobe Flash version 10 + Internet connection: min 2Mbps Screen resolution: 1024x768 All trademarks recognised AA DriveTech 2011 DTR85 / Issue 1 / January All trademarks are acknowledged and recognised.

61 61 Online training - Concentration & distractions Recent research into the causes of vehicle collisions revealed that 78% of incidents were caused by driver s who were either distracted or not concentrating on their driving at the time. This module will help drivers become aware of the typical activities that can take attention off the road, sights and sounds that can distract and the circumstances that can affect a driver s ability to concentrate. Content within the module is presented in a variety of formats including photography, 3D graphics and illustrations and is delivered using various interactive approaches. This module covers Introduction Fitness to drive Online training Driven to distraction exercise Alertness Types of distraction F is for focus Paying attention? Task switching A few distractions? Types of distraction Combined distractions How many distractions? Distraction-free kit? Reaction times Passengers in the car Who s responsible? Fatal error? Wandering minds? Influencing factors The effects of fatigue Reaction times Sleep patterns Where is it worst? Coping with fatigue Lucy s journey Combined effects Journey planning Summary Conclusions COAST Drivers of all car vehicle types minutes LiveView System requirements Internet Browser - Internet Explorer 8 +, Firefox 6 +, Opera 11 +, Chrome 15 + Browser settings - JavaScript and cookies enabled Adobe Flash version 10 + Internet connection: min 2Mbps Screen resolution: 1024x768 All trademarks recognised AA DriveTech 2011 DTR86 / Issue 1 / January All trademarks are acknowledged and recognised.

62 62 Online training - Parking & loading According to recent data from AA Insurance, eight out of ten drivers have returned to what they thought was their safely parked car, only to find someone or something had damaged it. The advice in this module will help you avoid these problems. You ll also learn some useful tips and techniques on how to load your car safely. Content within the module is presented in a variety of formats including photography, 3D graphics and illustrations and is delivered using various interactive approaches. This module covers Introduction What can go wrong? Bumper trouble Impact of the impact? Financial costs Parking fine? Parking in a car park Parking problems? Questions to consider Dynamic Risk Assessment Look for clues! Risk assessment exercise Parking challenge Parking on the street Rules and regulations Parking restrictions Signs and road markings Parking on the road Parking on a hill Loading and unloading A minor collision? Loading techniques Loading and unloading restrictions Signs and road markings Where can you stop? Loading bays Red routes Summary Conclusions Knowledge recap COAST Drivers of all car vehicle types Online training LiveView System requirements Internet Browser - Internet Explorer 8 +, Firefox 6 +, Opera 11 +, Chrome 15 + Browser settings - JavaScript and cookies enabled Adobe Flash version 10 + Internet connection: min 2Mbps Screen resolution: 1024x768 All trademarks recognised minutes AA DriveTech 2011 DTR87 / Issue 1 / January All trademarks are acknowledged and recognised.

63 63 Online training - Breakdowns and collisions Most drivers have had at least one breakdown, flat tyre or similar problem that s left them by the side of the road, waiting for assistance. These events are not just an inconvenience - they can also be hazardous for you and other road users. This module will provide useful advice on what to do in such an event as well as some tips that can help prevent it happening in the first place. Content within the module is presented in a variety of formats including photography, 3D graphics and illustrations and is delivered using various interactive approaches. This module covers Introduction Journey preparation Looking after your car POWDER Checking tyres Human error Journey planning Emergency equipment Motorway breakdown The hard shoulder Repairing it yourself The correct procedure Why did it happen? Rural misadventure Marcus story The error of his ways Be prepared! Urban collision Heidi s story Making the right call Safety precautions Warning triangles After a collision COAST Summary Conclusions Knowledge recap Drivers of all car vehicle types 30 minutes Online training LiveView System requirements Internet Browser - Internet Explorer 8 +, Firefox 6 +, Opera 11 +, Chrome 15 + Browser settings - JavaScript and cookies enabled Adobe Flash version 10 + Internet connection: min 2Mbps Screen resolution: 1024x768 All trademarks recognised AA DriveTech 2011 DTR88 / Issue 1 / January All trademarks are acknowledged and recognised.

64 64 Online training Junctions, signs and markings In order to help us understand and read the road ahead, it s important to understand, and act on, information we can gain from signs and markings. This module both identifies the risks that junctions can pose and gives advice on how to negotiate them safely. Content within the module is presented in a variety of formats including photography, 3D graphics and illustrations and is delivered using various interactive approaches. This module covers Introduction Controlled junction Online training Where do collisions happen? Why all the signs? Traffic lights Blame LiveView Signs and markings What does the shape tell us? What does the colour tell us? Stop sign On the road At junctions Reflective road studs Uncontrolled junctions T junction Closed junctions Look both ways Hidden danger? Cross view Overshooting Misjudged Roundabouts Action and inaction Boxed in Pedestrian crossings Consequences Being proactive Summary Conclusions Knowledge recap COAST Drivers of all car vehicle types 30 minutes System requirements Internet Browser - Internet Explorer 8 +, Firefox 6 +, Opera 11 +, Chrome 15 + Browser settings - JavaScript and cookies enabled Adobe Flash version 10 + Internet connection: min 2Mbps Screen resolution: 1024x768 All trademarks recognised AA DriveTech 2011 DTR89 / Issue 1 / January All trademarks are acknowledged and recognised.

65 Road Safety Events 65 Our Road Safety Events provide an excellent environment for delivering valuable driver training messages to groups of employees in a more relaxed and informal setting. Designed with road safety in mind, they complement existing training programmes and create drivers that are better equipped to face the challenges that modern, busy lifestyles present, lowering risk further than on-road training alone. We have a variety of events packages to suit the needs of different types of driver and company. Each of these packages contains activities that will challenge and educate attendees, giving them the opportunity to improve their vehicle knowledge and skills in a safe environment, while still enjoying the experience. Some of the activities available include: skid car, security awareness, low speed brake steer avoid, driver first aid, ball in the dish, vehicle in a box, ABS/ BAS/ ESP and 4x4. Our events packages include: Business Driver - Our standard event offering that gives attendees additional knowledge and skills of car control, which builds upon their driver training experiences. This event also increases communication and teamwork as drivers work together to solve problems and overcome challenges. Professional Driver - A series of activities for drivers that have undertaken training and would like to further develop their knowledge of vehicle technology and how it assists the driver in challenging situations. In addition, this event will test the driver in different topics to ensure they can load and maintain their vehicle correctly. Young Business Driver - ed specifically at younger drivers, this package increases awareness of potential dangers, builds confidence, increases spatial awareness, highlights the dangers of distractions and develops the driver s understanding of technology. Driver of the Year - Developed as an end of year test and reward for drivers that have performed well throughout the year (this could mean they have a low collision rate, have better mpg figures than their colleagues or have performed well for their company), this package is tailored to suit your company s objectives, testing and rewarding drivers in a number of challenges. Driving Large Vehicles - For drivers of large vehicles, buses, trucks or large vans, activities are specially selected to challenge drivers in spatial awareness, manoeuvring and understanding of vulnerable road users. VIP & Security - ed at drivers who work with high profile personnel and need to have an increased level of security awareness (includes chauffeurs, people deploying overseas or drivers working for companies that are in the public eye and considered at risk). Driving Experience - This package is one for the thrill seekers! This package lets drivers try out different activities that they wouldn t normally get to all in one day. It educates drivers on vehicle handling, car control and car technology so that they have a more in depth understanding of how a vehicle contributes to the driving task. Or create your own bespoke package AA DriveTech has a large number of activities from which to choose, ranging from skid pan training through to blindfold driving. So if you would like to design your own event, you can choose each activity as a standalone session or as part of a programme. Our events team will work with you to tailor the sessions to your needs with an emphasis of mixing education with entertainment. Many of our activities can be used as part of a team building exercise or competition for your employees. They are particularly good for employees that don t drive often or have undertaken a driving-based event in the past and are now looking for something different. Benefits for you Our Road Safety Events help you to: Deliver road safety messages in a safe and controlled environment Make drivers lower risk and more aware Reduce incident rates and fleet operating costs through improved driving skills Experience different driving scenarios giving a broader understanding of the importance of road safety issues for all road users Educate drivers on how a vehicle contributes to the driving task Ensure a continual improvement plan giving a sustainable improvement in road safety Enhance existing skills and knowledge Reinforce company policies, for example,mobile phone, fatigue etc Build team spirit and increase communication by encouraging group experiences and challenges AA DriveTech 2014 DTR315 / Issue 1 / October All trademarks are acknowledged and recognised.

66 Manage Knowing your current exposure to risk and particularly who in your driving community has or has not completed any part of your chosen driving for work programme is essential. Our Solution Web-based portal FleetRiskManager provides access to entire fleet status Driver, group and company level risk profile tool Assessment status and results Learning status and results On-road status and driver reports Driver-declared grey fleet vehicle information Driver-supplied copies of vehicle documentation Driver declared collision information Downloadable reports Driving licence status dashboard Automated driver and manager alerts

67 Online Management Information 67 FleetRiskManager is an online, occupational road risk portal that enables you to manage your duty of care programmes from your desktop. Comprising a comprehensive platform for administering company, vehicle and driver data, it enables you to manage, control and profile your driving community - keeping your fleet at your fingertips! The Driver Journey Features at a glance LiveView real-time profiling Suite of management reports Supports hierarchical groups Driver data upload tool Scalable for any size fleet Driving licence validation Driver and Manager alerts Activity audit log The FleetRiskManager platform enables you to quickly and securely set up driver access in line with your company structure. It also provides a comprehensive alerting facility to automate the process of chasing up drivers for you. This helps ensure that your drivers comply with company policies and procedures. The real-time LiveView profiling capability empowers managers to identify appropriate interventions by combining a driver s individual results from all enabled risk modules. Assessment Online training On-road training Grey Fleet LiveView LiveView is a display of all your risk factors in one place, consolidated and displayed as a simple scale. Benefits for you Single portal to manage your entire fleet Driver focused easy to use All driver information in one place Roll out your duty of care programme to your driver community quickly AA DriveTech 2011 DTR20 / Issue 5 / January All trademarks are acknowledged and recognised.

68 Grey Fleet Management 68 Operating a grey fleet employees using their own vehicles - can be a cost effective solution to fleet management but presents many risks as the company has limited knowledge of the vehicles being driven. For example, the company needs to be confident the employee has business use insurance and vehicles are in a roadworthy condition. Vehicles are usually older, subject to MOT testing and may be in need of unknown maintenance and repair. Why act? Companies have the same duty of care towards grey fleet drivers as to other drivers who drive for work. Companies must make sure that all grey fleet vehicles are properly serviced, maintained and insured for business use. We provide an online mechanism for drivers to self-declare details about their vehicle. Vehicle information including registration, make, model, age, engine size and fuel type MOT details including test number and expiry Insurance details including confirmation of business use cover, certificate number and expiry date The option to upload copy insurance and MOT documents and view online Driver alerts when MOT, tax and insurance policies are due to expire The alerts are added to the driver task list for drivers to update as required Servicing information including last service date and mileage at the time of service Road tax expiry Optional vehicle maintenance assessment Benefits for you Allows drivers to self-manage the vehicle they use when driving for work Meet your duty of care obligations Access to simple reports providing details of expiring documents Reduces administration AA DriveTech 2012 DTR76 / Issue 2 / November All trademarks are acknowledged and recognised.