AMBERCARE Site Tour

Transcription

1 AMBERCARE 2017 Site Tour

2 Catherine Rosacker-Sharp, CEO Addressing trends as result of Employee Engagement Survey IT Training Corporate SWOT 5/22/2017 2

3 Employee Engagement Survey The Society of Human Resource Management (SHRM) provides the Employee Engagement Survey and thus it was selected as our instrument to evaluate Ambercare Employee engagement. The SHRM survey does this by measuring responses in (6) categories: Career Development Work Engagement Compensation Relationship Management Benefits Work Environment

4 Strongly Disagree Disagree Neutral/Neither agree nor disagree Agree Strongly Agree Other Questions & Analysis Career Development 3. I am satisfied with my opportunities for professional growth. 4.6% 11.2% 25.5% 35.7% 23.0% 4. I am pleased with the career advancement opportunities available to me. 4.6% 11.8% 37.4% 31.3% 14.9% 5. My organization is dedicated to my professional development. 5.1% 11.8% 30.8% 32.3% 20.0% 6. I am satisfied with the job-related training my organization offers. 7.7% 18.5% 21.0% 33.8% 19.0% 7. I am satisfied that I have the opportunities to apply my talents and expertise. 2.6% 6.7% 12.8% 47.7% 29.7% 0.5% 8. I am satisfied with the investment my organization makes in training and 8.2% 19.5% 19.5% 35.9% 16.9% Work Engagement 9. I am inspired to meet my goals at work. 1.6% 5.7% 10.4% 50.8% 32.6% 10. I feel completely involved in my work. 0.5% 2.6% 8.8% 48.5% 39.7% 11. I get excited about going to work. 0.5% 8.2% 21.6% 44.8% 24.7% 12. I am often so involved in my work that the day goes by very quickly. 1.0% 0.5% 10.4% 49.2% 38.9% 13. I am determined to give my best effort at work each day. 0.5% 0.0% 2.1% 40.6% 56.8% 14. When at work, I am completely focused on my job duties. 0.0% 1.6% 5.2% 49.2% 44.0% 15. In my organization, employees adapt quickly to difficult situations. 1.6% 6.8% 19.3% 50.5% 21.9% 16. Employees here always keep going when the going gets tough. 0.5% 2.6% 13.5% 49.2% 34.2% 17. Employees proactively identify future challenges and opportunities. 1.6% 7.3% 25.1% 49.7% 16.2% 18. Employees in my organization take the initiative to help other employees when the need arises. 2.6% 7.3% 6.8% 44.3% 39.1% 19. Employees here are willing to take on new tasks as needed. 0.5% 8.9% 15.1% 49.5% 26.0% 20. Employees in my organization willingly accept change. 1.6% 9.8% 25.9% 46.1% 16.6% Compensation 21. I am satisfied with my overall compensation. 6.7% 20.2% 25.4% 36.8% 10.9% 22. I am compensated fairly relative to my local market. 7.3% 17.1% 25.9% 38.3% 11.4% 5/22/2017 4

5 Relationship Management 23. Communication between senior leaders & employees is good in my 10.9% 15.0% 18.1% 35.2% 20.7% 24. I am able to make decisions affecting my work. 2.1% 6.7% 12.4% 52.8% 25.9% 25. Management within my organization recognizes strong job performance. 5.7% 11.4% 22.3% 39.4% 21.2% 26. My supervisor and I have a good working relationship. 2.1% 2.1% 6.8% 40.1% 49.0% 27. My coworkers and I have a good working relationship. 1.6% 0.5% 4.2% 48.4% 45.3% 28. Senior management and employees trust each other. 6.8% 16.7% 23.4% 34.4% 18.8% 29. Employees treat each other with respect. 3.1% 6.3% 12.5% 53.1% 25.0% Benefits 30. I am satisfied with my total benefits package. 3.6% 11.9% 25.4% 45.6% 13.5% 31. I am satisfied with the healthcare-related benefits offered by my organization. 5.2% 15.2% 30.4% 30.4% 13.1% 32. I am satisfied with the amount of paid leave offered by my organization. 4.1% 15.0% 16.1% 44.6% 20.2% 33. I am satisfied with the retirement plan offered by my organization. 1.0% 5.2% 26.2% 48.2% 19.4% 34. I am satisfied with the workplace flexibility offered by my organization. 4.1% 3.6% 10.9% 51.8% 29.5% Work Environment 35. My organization has a safe work environment. 1.6% 1.0% 9.3% 53.4% 34.7% 36. I am satisfied with my overall job security. 3.1% 5.7% 17.2% 51.0% 22.9% 37. My organization's work positively impacts people's lives. 0.5% 1.0% 4.2% 34.9% 59.4% 38. My organization operates in a socially responsible manner. 0.0% 2.6% 10.4% 47.9% 39.1% 39. My organization's fiscal well-being is stable. 1.6% 4.7% 28.6% 21.9% 6.3% 40. I am satisfied with the culture of my workplace. 3.1% 6.7% 18.7% 45.1% 26.4% 41. I understand how my work impacts the organization's business goals. 0.5% 2.6% 7.3% 49.2% 40.4% 42. My organization is dedicated to diversity and inclusiveness. 1.6% 5.7% 19.2% 47.2% 47.2% 5/22/2017 5

6 Corporate SWOT Strength Weakness Opportunity Threats 6

7 SWOT ANALYSIS - CONDENSED STRENGTHS WEAKNESSES 24/7 Operations including Admissions One Stop Shop/ Integrated Marketing Expanded Service Area To Include Greater Than 50% Of Counties Small Company Feel With The Support Of A Larger Corporation Can Take Care Of All The Needs In The Home Personnel Turnover Decline in Census Missed opportunities for referrals across service lines OPPORTUNITIES THREATS Renegotiation Of Current Contracts To Ensure Adequate Reimbursement Rates Competitor Vulnerabilities Exclusive Control/ Closed Provider Networks Reimbursement Reductions Partnership w/ Targeted Facilities to Expand Pediatrics Palliative Care & Hospice Grow Private Duty Services Program Some Loss Of Market Share