Appendices to the Teaching and Examination Regulations for Associate degree programmes

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1 Appendices to the Teaching and Examination Regulations for Associate degree programmes Appendix 1 Appendix 2 Appendix 3 Appendix 4 Appendix 5 Appendix 6 Study programme Enrolment Learning outcomes Curriculum Evaluation of education Special provisions

2 Appendix 1 Study Programme Name Hotel Management International name Hotel Management Croho number Level Study variants Location(s) Degree and degree title Specialisations Language Particulars Study load of the programme Nominal study duration of the programme Annual study load of part-time variant (7.4 WHW) Recommendation on continuation of study: mandatory assessments Advancement possibilities Associate degree programme to Bachelor's programmes (7.13 WHW) Associate degree programme full-time Emmen & Leeuwarden Associate degree None English None 120 ECs 2 years None Bachelor Hotel Management (34411) Advancement after completing 111 EC of the Associate degree programme Hotel Management (80041). Appendix 2 Enrolment Requirements on investigating deficiencies (7.25 and 7.28 WHW) Dutch language requirement for certificate issued outside of the Netherlands (7.28 WHW) yes, see for the requirements Is sufficient mastery of Dutch language required to study the programme: no Requirements on investigation of exemption based on 21 + admission investigation (7.29 WHW) Requirements on work during parttime programme (7.27 WHW) The following three assessments must have been passed: English Capacity assessment Economics No

3 Appendix 3 Education Variant Learning outcomes Stenden hotel management school Associate Degree full time The programme's competency profile can be found on pdf? Stenden HMS chose to translate the national competency profile into a hotel management specific profile (rather than to base the programme directly on the national competencies). Relation between the national competency profile and the HM competency profile HM Competency Profile Ad 1. Demonstrate the knowledge, skills and attitude necessary to work effectively in the international hospitality industry at tactical level. 2. Demonstrate an understanding of organisational objectives and the ability to translate these into daily tactical operations. 3. Demonstrate the ability to retrieve and handle information from a variety of sources (electronic, written, oral) to manage internal processes. 4. Demonstrate the ability to interact with others constructively, and to supervise people, respecting diversity, regardless of background and culture. 5. Demonstrate the ability to assess, improve and control processes within the international hospitality organisation. 6. Demonstrate the ability to evaluate a department or unit within the hospitality organisation (from a marketing, HRM, operational and financial perspective), and to propose creative solutions. 7. Demonstrate the ability to recognise opportunities in the market and to propose suggestions for products or services in an entrepreneurial way. 8. Demonstrate the ability to communicate in the native language and English (B1, C1 CEFR). 9. Demonstrate the ability to adjust personal development with regard to learning, result-oriented working, taking initiative, operating independently and flexibly, to the demands of the specific situation. 10. Demonstrate the ability to connect the universal core values to personal operational management behaviour and to explain the added value of ethical behaviour, and cultural or individual diversity. Professional Educational Profile 1. Creating value through hospitality in hotels and the hotel function. 2. Developing a vision on changes and trends in the external environment and developing relations, networks and chains. 6. Analysing the financial and legal aspects, internal processes and environment of the company or organisation in order to strengthen coherence and interaction. 3. Analysing policy issues, translating them into policy goals and alternatives, and preparing decision-making. 4. Applying human resource management in line with the organisation strategy. 5. Organising, controlling and improving the operational or organisational processes. 7. Developing, implementing and evaluating a change process. 5. Organising, controlling and improving the operational or organisational processes. 8. Initiating and creating hospitality concepts, products and services, in self-reliant and entrepreneurial ways 9. Social and communicative competency 10. Self-steering competency (intra and interpersonal) 10. Self-steering competency (intra and interpersonal)

4 HM Competencies Ad 1. Demonstrate the knowledge, skills and attitude necessary to work effectively in the international hospitality industry at tactical level. Educational units Hospitality Operations (The hospitality industry, Hospitality Foundation, Hospitality Finance) Guest Experience (Applied Marketing, Applied Research, Business Real World Learning Hospitality Operations Performance (Hotel procedures, Hotel simulation, Real World Learning) Hospitality Operations Environment (Hospitality Operations Environment, Law, Financial Analysis) 2. Demonstrate an understanding of organisational objectives and the ability to translate these into daily tactical operations. 3. Demonstrate the ability to retrieve and handle information from a variety of sources (electronic, written, oral) to manage internal processes. Career Development year 1 Hospitality Operations Performance (Hotel procedures, Hotel simulation, Real World Learning) Hospitality Operations Environment (Hospitality Operations Environment, Law, Financial Analysis) Guest Experience (Applied Marketing, Applied Research, Business Hospitality Operations Performance (Hotel procedures, Hotel simulation, Real World Learning) Hospitality Operations Environment (Hospitality Operations Environment, Law, Financial Analysis) Hospitality Operations Design (Service concepts & Operations, Revenue Management, Business Statistics) 4. Demonstrate the ability to interact with others constructively, and to supervise people, respecting diversity, regardless of background and culture. Career Development year 1 Guest Experience (Applied Marketing, Applied Research, Business Resources (Applied Resources, Financial Accounting, Business Hospitality Operations Performance (Hotel procedures, Hotel simulation, Real World Learning) Hospitality Operations Environment (Hospitality Operations Environment, Law, Financial Analysis) Hospitality Operations Design (Service concepts & Operations, Revenue Management, Business Statistics) Career Development Year 1 5. Demonstrate the ability to assess, improve and control processes within the international hospitality organisation. Career Development year 2 Hospitality Operations (The hospitality industry, Hospitality Foundation, Hospitality Finance) Hospitality Operations Performance (Hotel procedures, Hotel simulation, Real World Learning) Hospitality Operations Environment (Hospitality Operations Environment, Law, Financial Analysis)

5 6. Demonstrate the ability to evaluate a department or unit within the hospitality organisation (from a marketing, HRM, operational and financial perspective), and to propose creative solutions. Hospitality Operations Design (Service concepts & Operations, Revenue Management, Business Statistics) Hospitality Operations (The hospitality industry, Hospitality Foundation, Hospitality Finance) Guest Experience (Applied Marketing, Applied Research, Business Resources (Applied Resources, Financial Accounting, Business Hospitality Operations Performance (Hotel procedures, Hotel simulation, Real World Learning) Hospitality Operations Environment (Hospitality Operations Environment, Law, Financial Analysis) 7. Demonstrate the ability to recognise opportunities in the market and to propose suggestions for products or services in an entrepreneurial way. 8. Demonstrate the ability to communicate in the native language and English (B1, C1 CEFR). Hospitality Operations Design (Service concepts & Operations, Revenue Management, Business Statistics) Guest Experience (Applied Marketing, Applied Research, Business Hospitality Operations Environment (Hospitality Operations Environment, Law, Financial Analysis) Guest Experience (Applied Marketing, Applied Research, Business Resources (Applied Resources, Financial Accounting, Business 9. Demonstrate the ability to adjust personal development with regard to learning, result-oriented working, taking initiative, operating independently and flexibly, to the demands of the specific situation. Languages & Cultures in international business (Oral language skills, Written language skills) Guest Experience (Applied Marketing, Applied Research, Business Resources (Applied Resources, Financial Accounting, Business Hospitality Operations Performance (Hotel procedures, Hotel simulation, Real World Learning) Languages & Cultures in international business (Oral language skills, Written language skills) Career Development year Demonstrate the ability to connect the universal core values to personal operational management behaviour and to explain the added value of ethical behaviour, and cultural or individual diversity. Career Development Year 2 Hospitality Operations (The hospitality industry, Hospitality Foundation, Hospitality Finance) Guest Experience (Applied Marketing, Applied Research, Business Hospitality Operations Performance (Hotel procedures, Hotel simulation, Real World Learning) Hospitality Operations Environment (Hospitality Operations Environment, Law, Financial Analysis) Languages & Cultures in international business (Oral language skills, Written language skills)

6 Career Development Year 2

7 Learning outcome overview The table below details the learning outcomes of the major programme in each stage of the programme. Year 1 learning outcome: Develop a general understanding of all aspects of hotel operations, including HRM, marketing, finance and law in a practical and theoretical Real World context. Module Resources Guest Experience Hospitality Operations Real World Learning Career Development Programme Year 1 Module learning outcome On successful completion of this module the student will be capable of demonstrating an understanding of basic concepts pertaining to HRM, finance, and law in an international hospitality context. Understand the basic concepts of the areas marketing, research and intercultural management within an international hospitality context. Describe different hospitality concepts with, their services and products and understand basic financial processes and outcomes within general hotel operations. Demonstrate a basic ability to perform in hotel operations in a practical Real World environment. Demonstrate skills to enable continuous professional and personal development. Year 2 learning outcome: Demonstrate general understanding of theoretical aspects of hotel operations, relating to management, HRM, marketing, finance and law. Function effectively in a diverse team at operational level in a Real World Learning setting. Module Module learning outcome Hospitality Business Innovation Management To analyse and assess the operational environment of the international hospitality business. Hospitality Operations Design The student can analyse and design operational processes based on the service concept to achieve international industry quality standards. Hospitality Operations Performance Assess, analyse and supervise the day to day operations in a hospitality organization at a tactical level. International Business Communication Demonstrate basic use of a 2nd modern foreign language (MFL) in the hospitality context at: A2 CEFR (beginners level) B2 CEFR (advanced level) Career Development Programme year 2 Develop skills necessary to become aware of personal & professional behaviour, within an international

8 Appendix 4 Curriculum (See separate Excel file) Education Variant Hotel Management Associate degree Appendix 5 Evaluation of education In order to guarantee the quality of education, the education is periodically evaluated. Input from students is essential for this. The evaluations form the basis for actions for improvement. There is an evaluation tool for education evaluations at NHL Stenden level. You will receive more detailed information about the education evaluations during the academic year.

9 Appendix 6 Special provisions Table of content Article 1 Participation...10 Article 2 Force majeure Article 3 (Resits of) Interim examinations Article 4 (Resits of) Written assignments Article 6 RWL Modules Article 7 Article 8 Majors abroad 2 nd year...19 Testimonial...20 Article 9 Switch between Programmes Article 10 Introductory stipulations and title... 20

10 Article 1 Participation 1. Unless stipulated differently in the study route being followed or stipulated differently by the Examination Committee, students can be scheduled for maximum 18 EC in a module period. 2. A unit or a module cannot be retaken (with the exemption of practice). 3. In case of illness, the student reports the absence on the same day in principle before 8.30 a.m. by e- mail to the Stenden HMS Service Desk. For absence at PBL/CBL the student should also inform the chairperson of the group and the tutor in time. 4. PBL and CBL meetings should always proceed, even when the tutor is absent, unless they are cancelled by the module coordinator. 5. Students need to attend a minimum of 75% of all PBL, CBL sessions and career development workshops per unit. If a student attends (because of force majeur) less than 75% but more than 50%, the student needs to contact the module coordinator for a replacement assignment. The student will lose the right of the initial attempt of the unit assessment if he attended less than 75% of the classes and did not make a replacement assignment. The student will lose the right of the initial attempt of the unit assessment if he attended less than 50% of the classes. 6. Students must indicate their presence by means of a signature on the attendance list.

11 Article 2 Force majeure The following definition of force majeure is used: 1. Beyond the reasonable control of a party, incurred not as a product or result of the negligence (failure to exercise the care that a reasonably prudent person would exercise in like circumstances) or misfeasance (the wilful inappropriate action or intentional incorrect action or advice) of a party, which have a materially adverse effect on the ability of such party to perform its obligations. 2. A student may claim force majeure if circumstances beyond the control of the student (force majeure; see definition in par. 1) affected their performance. 3. To be considered for force majeure in case of educational activities (f.e. assignments, classes), students must contact the (module) coordinator before the submission deadline of the assignment or the start of the class. The (module) coordinator will decide whether the student qualifies for force majeure and will make an arrangement with the student.

12 Article 3 (Resits of) Interim examinations 1. As distinct from Chapter 6, Article 6.6 of this TER, students will be automatically enrolled for the initial assessment. The student needs to enrol for the resit attempts. 2. The initial assessment opportunity is offered during or at the end of the period in which a student takes a module. When the student does not participate in this initial assessment opportunity, this opportunity expires and the student is deemed to have failed the initial attempt. 3. It is the student s own responsibility to keep themselves informed on the resit dates. 4. It is not allowed to resit a unit, if the unit has already been passed. 5. The dates of tests (and resits) are published on the school s network (istenden) by ESR Test Service Bureau not later than one school week before an interim examination period. 6. Students who fail an initial assessment, have the right to do one resit per assessment item in the same academic year. In subsequent academic years students are allowed to do two resits per assessment item per year. This article does not apply to the management project in year 4 (see article Industrial Placement & Management Project). 7. A student will only receive a score for an exam, if they undertake the exam according to the Teaching and Examination Regulation and its appendices of Stenden Hotel Management School. 8. Students are awarded marks from 1.0 to 10.0 for an assessment. Furthermore, the following codes may appear in the student s results system ProgRESS-WWW: a. NQ (Not qualified, code 0.1): Counts as an interim examination attempt. When a student has not met all the necessary requirements to be allowed to undertake the assessment. b. IC (Incomplete, code 0.2): does not count as an interim examination attempt. Can be granted under two circumstances: i. With prior approval from the Examination Committee, when a student is unable to complete an assessment ii. When a student fails to achieve 100% attendance for practice units c. NA (Non Attendance): Counts as an interim examination attempt. Students who were enrolled for an assessment, but failed to show up. 9. Module tests of the current module the student is doing (the initial assessment) take preference over resit tests in case of overlap. 10. When a student enrols for a resit, and eventually decides not to take the resit they should de-enrol before registration deadline. Otherwise it will be considered as a no-show, which means students have used that particular attempt. 11. When circumstances do not permit a resit to be taken at the campus in which the module was originally studied, the resit may be done at another NHL Stenden campus (only if offered at that particular NHL Stenden campus). However, the resit will be provided and graded by examiners of the campus where the module originally was followed. The

13 student needs to hand in a request to the Examination Committee at the latest in week 4 of the module in which they would like to take the test. 12. Objections to (the answer key of) test items must be announced according to the instruction given on the test form. 13. In case a test objection is accepted it results in one of the following possibilities: i. the answer key for the item concerned is adapted or ii. the test item will be cancelled The exam committee will decide which possibility will be effected. 14. The module coordinator and employees of the Stenden Hotel Management Service Desk are permitted to publish provisional results before the publication of the results in ProgRESS. 15. No rights can be derived from the publication of results. 16. Whilst the Examination Committee is still considering an objection to a test item, the result of this test will not be published in ProgRESS.

14 Article 4 (Resits of) Written assignments 1. Written assignments must be handed in according to the instructions in the module book by midday at the latest on the last school day of week 8 of a module. The written assignment (check module book) must also be handed in digitally for a plagiarism check via the programme Ephorus. Only.doc /.docx files are allowed to be submitted to Ephorus. Not uploading the assignment for the plagiarism check in Ephorus will result in no mark for the assignment. Not uploading an assignment in Ephorus will be seen as a test attempt. 2. Every student is individually responsible for the correct handing in of their group assignment. 3. Groups that work on a written assignment and fail to contact the module coordinator right away when problems occur, cannot derive any rights from the problems that have arisen. 4. The module coordinator is authorized to dissolve a group, when, following a talk with the whole group, collaboration between the group members is no longer reasonably possible. 5. The module coordinator, the lecturer or the tutor must provide the students with feedback on the written assignment, at least once during the module. 6. Students are allowed to quote a maximum of 5% of the body of a report, provided that referencing is done according to the APA style. 7. To qualify for grading, written hard-copy assignments must meet the following requirements: The assignment has to be submitted in a folder A copy of the assessment form is enclosed with each section of the assignment The cover of the folder includes the following details: title of the assignment, the date, the name(s) and student number(s) of the student(s), the module group of which the student is a member, the name of the module, the name of the tutor, the module period and the academic year. The written assignment must be in English, type written and clearly legible. The written assignment must be complete, all sections covered. 8 To qualify for grading, written digital assignments must meet the following requirement: Special submission conditions may apply to assessments conducted digitally, for example, through Blackboard Grade Centre (check module book). 8a. The students need to check the module handbook and the Blackboard webpage of the module/unit to make sure they are familiar with the requirements (e.g. assignment file type, file size etc.) for that specific unit/module. 8b. The electronic detection programme Ephorus is used to identify plagiarism in the submitted assessments. While submitting an assessment, the student gives implicit permission for the inclusion of the submitted assessment text in the database of Ephorus. 8c. When students make an assessment submission using the Ephorus drop box, it is their responsibility to check whether the assessment file is successfully uploaded. 8d. The student is responsible to keep a digital copy of all the submitted assessment work including the

15 intermediate (sub) assignments. 8e. Online tests/quizzes (e.g. on Blackboard) may be used in some units/modules for testing prerequisite knowledge, to support revision, as self-feedback/formative assessment tool, or to be completed before accessing areas of the Blackboard course. 9. Students can collect all (sub)assignment from the Stenden HMS Service Desk at a time given in the timetable in the Stenden HMS Academic Calendar. 10. Students may only collect assignments bearing their own name from the Stenden HMS Service Desk. 11. The moments for handing in a resit of an assignment are Monday till Friday before of week 1.6, 2.6, 3.6, 4.6 and T5 (week 28, 8 July 12 July 2019). Students must hand in a resit of a written assignment the next module (the module following the one in which the original submission was made). So, in T5 (week 28, 8 July 12 July 2019), students can only hand in resits of module The next academic year the student has 2 resit attempts. They can choose in which module they will hand in the assignment (in week 1.6, 2.6, 3.6, 4.6 and / or T5), unless stated otherwise in the module book. 13. The resit of a written assignment must be handed in at the Stenden HMS Service Desk according to the following procedure: The resit should be submitted along with the original assignment including the feedback of the reviewer, and a completed assessment form, unless the student did not participate in the initial assessment; The resit should be submitted along with a blank assessment form; if this form is missing, the assignment will not be graded. In case of a resit: the assessment form (completed by the assessor) of the original attempt and the most recent resit (if applicable), should also be submitted. 14. For all resits of assignments, students must highlight the content that has been changed. If the requirements of this paragraph are not met, the resit will not be marked. 15. In case of a group assignment every member of the group is allowed to resit this assignment individually. Article 5 Exemptions of units or modules 1. If a student wishes an exemption they have to submit a request at the Stenden HMS Examination Committee. 2. If a student has an exemption for a unit or module, this exemption will expire if the student participates in that unit or module. 3. If a student has an exemption for a minor or major and wants to do a minor instead of the exemption, they have to contact the minor coordinator for permission to participate in that minor.

16 Article 6 RWL Modules % attendance is mandatory for participation in all practice elements. The initial assessment on practice participation requires 100% participation. Refer to the Stenden Hotel Code of Conduct and the respective module books for all practice regulations. 2. Students who are not able to participate in practice on a certain day due to circumstances beyond their control, must call the HR department according to the rules and regulations outlined in the Stenden Hotel Code of Conduct. If agreeable the outcome will be the rescheduling of the missed day to a later date, within the guidelines outlined in par. 5. If a student misses 10 or more days (non-consecutive days of practice), but followed the rules and regulations, outlined in the Stenden Hotel Code of Conduct, they will have to retake the module as outlined in par. 5. Absence without notification will be registered as a no-show. Upon the first no show, the student will receive 3 extra days (added in their portfolio), a warning (also added to their portfolio), and an information letter about the procedure. A second no show will result in the above-mentioned consequences as well as the involvement of the career coach. The student needs to arrange a meeting with the career coach within 1 week after the second no show. A third no show results in the student re-taking the unit(s)/module within module period 5. A no show refers to a student not participating in practice on the assigned day, and/or a student that has not reported absent within the allocated times found in the module books. Students can make up for a practical day that has been missed owing to force majeure under the following conditions (refer to Code of Conduct ): The student has reported his absence to the department in accordance to the rules and regulations found in the Code of Conduct to the HR Department. The student has planned the catch-up day with the relevant practical instructor in the following practice week or, if that is impossible, within two school weeks following the end of the relevant module period. 3. When students have to do a resit of an interim examination during their shift in practice, they will get the opportunity to do this resit without any consequences for their participation in practice. Students must inform the practical instructor at least one week before the shift. 4. When students have to participate in a workshop Career Development on a day they are scheduled for practice, they are obliged to inform the Practical Instructor at least one week in advance. 5. A student must complete all catch-up days within their practice module. Students who fail to do so will be allowed the opportunity to arrange these days in the consequent module when availability allows. If there is a lack of availability in the consequent module, the student is able to be schedule missed days in a module where there is availability. Students should schedule these days with the department(s) within 2 weeks after the completion of the original module. A student will maintain their original grade if they comply with the above terms. If a student has not scheduled these days within the 2 weeks or missed their scheduled catch-up days without a valid reason, they will automatically enter the resit session for the units not passed in module period 5 in any location. 6. Students in the possession of a valid study contract should complete the minimum requirements of

17 practice as stipulated in the agreement. Students should inform the module coordinator 3 weeks in advance if they are in possession of a valid study contract. Par. 5 still applies. Exception to this rule is the practice in year 3 (managerial positions), where it is required to inform the module coordinator no later than 8 weeks in advance about the study contract. 7. In the event a student s consequent module is another practical module, the student should complete the catch-up days within the first 3 weeks of the next module. Failure to do so will result in the actions described in Par. 5 applying. Students will automatically be placed in the last group to guarantee completion (either supervisor or manager). If a student has not completed the above within the allocated time, they will not be afforded the opportunity to participate in the consequent module (either supervisor or manager). A student is not allowed to transition from one practical module to the other, without successfully completing the prior (i.e. first year transitioning to second year and second year transitioning to third year). Students that have not followed the instructions or applied tardily for the supervisory- and/or managerial functions will not participate in the registered practice module. Practice will then be conducted in module period 5. The module coordinator can utilize discretion in this matter. 8. Students that have not completed the module successfully (i.e. having received an insufficient score) will have to do a resit in module 5. Department choice is subjected to availability and will be decided by the module coordinator. The module coordinator can utilize discretion in this matter. 9. Students that have been removed from practice due to fraudulent behaviour will have to resit the entire practice module in module period 5. Department choice is subjected to availability and will be decided by the module coordinator. 10. Partial exemptions are not allowed within the Real World Learning modules. This includes department, unit, trainings, etc. Exemptions are only allowed for the entire module.

18 Article 7 Majors abroad 2 nd year Students who wish to take part in the Grand Tour during the 2 nd year must meet the following conditions by the 30 th April Grand Tour participation Intake Achieved by 30 April 2019 Year 2 September intake 24 EC propaedeutic phase In addition, the career coach of the student must have delivered a positive advice. Furthermore, before departure students must be able to provide a positive Recommendation on Continuation of Studies. Note: Students may apply for the Grand Tour at an earlier stage however they will be removed from the lists if they fail to meet the conditions at the time of the NHL Stenden minor registration. Students may re-apply for the Grand Tour programme at a later stage once they have met all the conditions and if there are still places available. It is a student s own responsibility if expenses for the Grand Tour programme are incurred as a result of applying before permission is given by the coach & the Grand Tour office / Student Mobility Centre to go abroad. Students are only allowed to study a maximum of 30 EC theory outside the home campus in Year 2 or 3 of the programme.

19 Article 8 Testimonial 1. a. Students who have passed the foundation year, must make a request to the Examination Committee. The request form can be found on Blackboard. b. Students who have an exemption of the propaedeutic programme will not receive a propaedeutic certificate. 2. Students who have successfully completed the Ad or Ba Hotel Management programme and wish to graduate, must submit a written request to the Examination Committee for consideration. See Chapter 5 Examinations. 3. Students, who consider they have obtained the right to graduate with 'cum laude', should apply to the Examination Committee. See also Chapter 5 Examinations, article 5.5 of this TER. Request form can be found on Blackboard. Article 9 Switch between Programmes 1. Students who want to switch between Stenden Hotel Management School programmes, need to submit a request to the Examination Committee to transfer obtained credits. Article 10 Introductory stipulations and title 1. This appendix on the Teaching and Examination Regulations Stenden Hotel Management School becomes effective as of the academic year and applies to students of the Stenden Hotel Management School in Leeuwarden, The Netherlands. Previous appendices expire. 2. This appendix can be cited as Additional Regulation Stenden Hotel Management School, The necessary transition regulations concerning the HRP (year 3) and the Management Project (year 4) are published on Blackboard; IHM Exam committee.