JOB DESCRIPTION. JOB TITLE: Helpline Practitioner & Visitor. OFFICE LOCATION: Cardiff. LINE MANAGER: Team Manager. SUPERVISORY RESPONSIBILITIES: None

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1 JOB DSCRIPTION JOB TITL: Helpline Practitioner & Visitor OFFIC LOCATION: Cardiff LIN MANAGR: Team Manager SUPRVISORY RSPONSIBILITIS: None PRINCIPAL JOB PURPOS: The Families First Freephone (FFF) & arly Help Line and Visitor is a partnership between Tros Gynnal Plant and Families First in Cardiff. The Practitioner will operate as part of a team working to develop and provide a service for professionals, children, young people and their families in accordance with the Service Level Agreement. DUTIS & RSPONSIBILITIS 1. Provide signposting, consultation, advice and information to families and professionals accessing the Families First Freephone service and arly Help Line. 2. ngage children, young people and families using a range of approaches including Restorative Approaches, Motivational Interviewing and Signs of Safety. 3. Undertake family focussed restorative assessment through in-depth telephone conversations underpinned by Signs of Safety to identify appropriate support. 4. Undertake one-off home and community visits to families, conducting assessments and signposting as deemed appropriate. 5. Support families to contact and access identified services outside and within the Families First provision. 6. nsure that Safeguarding concerns which arise are identified and appropriate decisions are made regarding risk assessment and referral to Children's Service under the advice of arly Help Social Workers and supervision of the Team Manager. 7. Accurately recording and updating family information using relevant systems. 8. Adapting practice in line with antidiscrimination policies. 9. Support the ongoing development of relevant systems and processes in line with service need. 10. Comply with financial and administrative systems in accordance with Tros Gynnal Plant s policies and procedures. 1

2 11. Contribute to the monitoring and the evaluation of the work and the effective implementation of the project, in consultation with children, young people and families and stakeholders. 12. Contribute to the production of progress and monitoring reports in line with funding and deadline requirements using RBA. 13. Develop and maintain good working relationships with other agencies. 14. Participating in promotion and networking events for the FFF and arly Help. 15. Provide consultation and deliver training as and when required on FFF and arly Help processes. 16. To participate in training relevant to the role in consultation with Team Manager. 17. Attend practitioner meetings and share knowledge, skills and practice. 18. Constructively challenge injustice or discrimination and access to services that affect children, young people and families with a view to affecting change. Such other duties and responsibilities as may reasonably be required by the Organisation and which are consistent with grade. WORKING CONDITIONS 37 hours per week Work outside of office hours into the early evening and some Saturday mornings is necessary requiring a flexible approach to the working week. Occasional overnight stays to attend training / conferences /events or similar may be required Travel to various locations requiring a full driving license and access to transport Core competencies (Applicable to all staff) alongside specific National Occupational Standards Communicating ffectively: Respecting Individual and Cultural Differences: Showing Team Spirit: Managing Yourself: Producing Results: xpresses information and ideas in a clear, concise and accurate manner; listens actively and ensures information is shared Demonstrates the ability to work constructively with people of all cultures gender and backgrounds Develops effective relationships with colleagues and team members within and across the organisation Manages own behavior in a self-reflective manner and seeks opportunities for continuous learning and professional growth Produces quality results in a service-oriented and timely manner and is committed to deliver agreed outcomes 2

3 NATIONAL OCCUPATIONAL STANDARDS (NOS) (Specific to this post) This standard identifies the requirements when supporting children and families in the community who are experiencing difficulties for a variety of reasons and require help. This includes establishing developing and maintaining relationships with families. It also includes providing support to families and liaising with colleagues, professionals and agencies when providing support. Supporting Families NOS : Click here mbracing Change: Is open to new approaches and ideas, responds positively to change and adapts quickly to new situations 3

4 PRSON SPCIFICATION (Specific to this role) When completing your application form, please ensure you include evidence of how you meet all the essential criteria/requirements outlined. If you meet any of the desirable requirements, please also include evidence of this. Before completing the application form, you should ensure you read:- * Guidelines for completing the application form * Guidance on writing competency statements for a job application * Matching Competencies to National Occupational Standards Appendix 1. RQUIRMNTS: In line with the National Occupational Standards (NOS) the post-holder will need to evidence skills, knowledge and understanding in their competency statements around: SSNTIAL/ DSIRABL HOW MASURD Application Form (A) Interview (I) Documentation (D) Test (T) Performance see Appendix 1 stablish and develop relationships with families in order to facilitate engagement with voluntary services Provide support for families Liaise with colleagues, professionals and agencies to support families Communication Knowledge and Understanding see Appendix 1 Rights Safeguarding Strengths based approaches e.g Signs of Safety and Restorative Approaches Voluntary services available to Families in Cardiff QUALIFICATIONS A professional qualification in social work, youth and community work or related discipline such as Health and ducation. D D A D XPRINC Direct Work with families in complex situations using a strength based approach e.g. Signs of Safety and Restorative Approaches Direct work with families, children and young people from a rights perspective A professional and friendly phone manner with the ability to 4

5 hold in depth telephone conversations of a sensitive nature. OTHR The ability to speak Welsh or another additional language D A I 5

6 Appendix 1 SCDCCLD Support children and families within the community This standard identifies the requirements when supporting children and families in the community who are experiencing difficulties for a variety of reasons and require help. This includes establishing developing and maintaining relationships with families. It also includes providing support to families and liaising with colleagues, professionals and agencies when providing support. ssential Criteria: We are looking for evidence of - Direct xperience Direct work with families in complex situations using a strength based approach. Direct work with families from a rights perspective When completing your Application Form you should evidence as many elements as possible of the skills, knowledge and understanding indicated in the right hand column. Matching Competencies to National Occupational Standards. CTAF - Practitioner Competencies A. Performance We are looking for evidence of - stablish, develop and maintain relationships with families and professional manner, Provide support for families Liaise with colleagues, professionals and agencies to support families how you have initiated relationships with families by communicating in a respectful how you have clearly recognised the rights of families and your responsibilities whether working with them in their home or another community setting how you have communicated with families using an open and welcoming approach that is likely to promote trust how you have helped families explore their difficulties in order to identify and express their needs how you have encouraged the active participation of children and families when exploring options and agreeing the type and level of support required how you have provided support that enhances self-confidence and independence how you have clearly identified the aims and purpose of a service with colleagues, professionals and agencies how you have reported progress with families to colleagues and managers regularly, in accordance with agreed policy and practice how you have contributed to professional support for families within the boundaries and limits of your role and in agreement with all concerned 6

7 B. Knowledge and understanding We are looking for evidence of - What you know and understand about the Rights legal and work setting requirements on equality, diversity, discrimination and rights What you know and understand about your role in promoting children and young people s rights, choices, wellbeing and active participation What you know and understand about how to deal with and challenge discrimination Communication What you know and understand about the importance of effective communication in the work setting What you know and understand about factors that can have a positive or negative effect on communication What you know and understand about methods and techniques to promote communication skills which enable individuals to express their needs, views and preferences Safeguarding What you know and understand about the responsibility that everyone has to raise concerns about possible harm or abuse, poor or discriminatory practices What you know and understand about indicators of potential or actual harm or abuse What you know and understand about how and when to report any concerns about abuse, poor or discriminatory practice, resources or operational difficulties 7