NSWIS ROLE DESCRIPTION

Transcription

1 NSWIS ROLE DESCRIPTION Role title: Reports to: Area: Organisation: Location: Roles that report to this role: Senior Athlete Wellbeing and Engagement Manager - Performance Support Performance Support NSW Institute of Sport Sydney Olympic Park, NSW Provider Personal Excellence Advisor (pending title change) External Provider network Personal Excellence (pending title change) Students ORGANISATIONAL CONTEXT The NSW Institute of Sport [NSWIS] supports Australian athletes to become world s best. We are a nationally focused high performance centre, Olympic and Paralympic training facility based at Sydney Olympic Park, reaching all regions of NSW. In partnership with the national high performance sport system and national and state sporting bodies we enable, impact and support targeted athletes, coaches and performance support staff to prepare for international competition. Performance is at the centre of all that we do and our people are our greatest performance advantage. NSWIS is committed to providing leadership development opportunities at every level of the organisation, eligible staff may be considered for Projects and/or Higher Duties where available and agreed. ROLE PURPOSE This role comprises provision of Athlete Wellbeing and Engagement support to athletes and their coaches in the areas of career, education and mental health/wellbeing services with the goal of improving athlete s ability to effectively navigate the critical transition points throughout and beyond their sport career, as part of an integrated multi-disciplinary team. In addition, senior performance support roles positively contribute to organisational wide and high performance planning as leaders and are accountable for establishing and maintaining world best technical standards consistently within area. The primary responsibilities of the role are: Providing world best performance support in the area of Athlete Wellbeing & Engagement to athletes and their coaches as a part of integrated performance team/s for allocated sport/s that positively impact athlete performance at international benchmark events Influence the culture and gain commitment from NSWIS and NSO performance teams to consistently consider athlete wellbeing when making strategy and operational decisions Collaborate with the AIS in relation to existing pathways for athletes to engage with the Australian community and facilitate work experience programs for and placements for athletes Establish, maintain and connect with the various referral networks available, including the AIS Mental Health and National Career and Education referral networks, and the Elite Athlete Friendly University network Implementing and driving a collaborative approach to planning, preparation and performance that optimises internal and external expertise and closes gaps to performance, and integrates the athlete wellbeing component within individual performance planning processes Linking national sport partner philosophies and ways of working to consistently align NSWIS planning, delivery and monitoring frameworks, and technology platforms Balancing organisational leadership accountabilities, including staff management, while maintaining a technical performance focus by prioritising and remaining agile over the four year Olympic/Paralympic performance cycle Page 1 of 8

2 An inherent function of all senior, coordination and management roles in the high performance division includes leadership accountability. All roles at this level have staff supervision responsibilities and, where available and agreed, may have additional leadership functions associated with: Leadership of Sport Coordination of Performance Teams National Coordination roles Leadership of Clusters Projects/Higher Duties KEY CHALLENGES Working in a fast paced, complex multi-sport and multi-discipline high performance environment. Working within a restricted resource environment. Working collaboratively with multiple stakeholders and varying agendas. Adapting to ways of working that includes cross discipline delivery of performance support requiring close liaison with discipline expertise KEY RELATIONSHIPS Who Coaches Athletes Performance Team Direct reports (staff) Supervisor/manager NSWIS staff & managers NSWIS Sport Leader Sport NIN AIS/ASC Purpose To support the delivery of a high performance sport program To support individual athlete performance planning and implementation To support an integrated performance approach and collaboratively prepare World s Best athletes To align performance for success and enable individual excellence To supervise, mentor, coach and develop To ensure performance is aligned for success To work collaboratively to support, enable and impact performance together To consult and collaborate on program strategic direction and decision making aligned to national context To align with national performance priorities To enhance collaboration within the National system To support the achievement of system and sport outcomes KEY ACCOUNTABILITIES Operational Description Direct Delivery Daily Training Environment (including culture, services and camps) Facilitate, coordinate and contribute to the delivery of the national Athlete Wellbeing & Engagement framework to support the holistic development of athletes and address contemporary issues faced by high performance athletes through relevant forums, workshops and education platforms Facilitate, manage, deliver or refer support to athletes to a) maintain their intrinsic motivation and focus on success in their sport, b) make a positive transition into life after sport, and c) communicate authentically and positively about their life experiences in sport and transition into life after sport Provide proactive exit support for athletes exiting the high performance pathway Promoting the importance and impact of athletes creating and developing broader identities and interests beyond their sport to maintain personal well-being Promote/support a winning culture and commit to continuous learning within the program Page 2 of 8

3 Adopt and implement a screening, testing and monitoring approach aligned to NSO needs, inclusive of individualised case management (refer appropriately), regular reporting to athletes, coach and performance support staff Regularly attend DTE training sessions, camps and competitions to support an integrated approach to performance support needs Develop and Implement a Performance Planning Strategy Deliver Performance Planning Support Staff- Professional Excellence Planning (PEP) Operations and Reporting Lead the implementation of the Personal Excellence (pending title change) Unit Strategic Plan, including development of best practice resources Coordinate the integration and delivery of the AIS Athlete Wellbeing & Engagement frameworks and policies that support holistic development, safety and protection of athletes Develop and maintain strong relationships and lines of communication with key internal and external stakeholders (including AIS, NSOs, SISSAS, NSW and national educational institutions, Career and Employment professionals, etc.) Ensure prioritization of athlete campaign focused performance planning within NSWIS and across its Partner sports As a member of the performance team work collaboratively with coach to, analyse needs of athlete and sport, set appropriate performance goals, develop plans, monitor and implement these plans and review periodically. As a member of the NSO s performance support network actively align with the strategy, direction and best practice principles set out by the sport Collaborate with the Performance Team to develop, implement and monitor: Shared and live holistic Individual Athlete Performance Plans Shared and live holistic sport specific Service Plans Holistic Annual & Quadrennial Periodised Plans targeting sport identified specific BME objectives Proactively drive the formal PEP process and agreed professional development plan with all Personal Excellence (pending title change) employees Meet monthly with supervisor/management to discuss performance, monitor progress and consider future requirements Commit to developing an individual action plan specifically (but not limited to) the areas of mental health, wellbeing, athlete conduct/safety/protection and education/career transitions and delivering on the agreed professional development plan In conjunction with the Manager Performance Support, assist in the development, integration, quality assurance, maintenance of NSWIS facilities, equipment, services & staff to ensure the unit remains at the forefront in Australian & International sport Support and/or establish, implement and maintain quality data capture, analysis and reporting process using AMS as the primary platform in support of sport, discipline and organisational performance outcomes Professional management of facilities/ resource coordination Effective financial and administrative coordination Attend and where appropriate lead formal meetings Manage issues professionally NSWIS reporting with quality input, where applicable General Represent the NSWIS as required Work collaboratively with other sections/units of NSWIS towards organisational and sport outcomes Adhere to all NSWIS policies and procedures, particularly the Code of Conduct Reflect the NSWIS values in everyday work environment Comply with WHS legislation, company WHS policies, objectives and procedures. Contribute and participate in the health and safety of all staff, visitors and contractors. Page 3 of 8

4 Role Create alignment and accountability Drive a High- Performance Culture Customer Relationship Manager Drive cross functional partnerships (3.0) Implement Improvements to Service Quality Description Establish clear goals that align the Athlete Wellbeing & Engagement unit s efforts with the organization s goals; ensures synergies between people, processes, and strategies to drive flawless execution of business objectives. Establish individual performance objectives, track performance and evaluate progress toward unit and organisational goals Plan and support individual development of knowledge, skills, and abilities that are needed for success Delegate decision-making authority and task responsibilities to build individual capabilities and accelerate results Evaluate and select internal and external talent to ensure the best match between individuals and work requirements Build a cohesive work group by clarifying accountabilities, involving the group in decisions, and providing resources to execute the HP business strategy Implement a culture within organizational team/work groups that leads to greater excellence or continuous improvement. Provide timely guidance and feedback to help athletes, coaches, performance teams/groups improve their performance results Foster a work environment that encourages people to act with integrity, treat each other with respect and share ideas openly Build cohesive, high-performing teams/groups by clarifying accountabilities, involving the group in decisions, and providing resources Inspire high levels of team/group performance by communicating and modelling the organization s vision and values Establish and fosters long-term relationships with stakeholders (e.g. athletes, coaches, HP key stakeholders, providers, teams, admin staff). Gain the trust of stakeholders by being honest, keeping commitments, sharing information, and treating them with respect Convey information to stakeholders in a clear, compelling way that will positively affects their thoughts and actions Display the focus, persistence, positive outlook, and discipline to meet the personal demands of the stakeholders Liaise with other stakeholders, proactively resolves problems and concerns relating to athletes and coaches Build mutually beneficial, long-term athlete relationships by meeting athlete needs or exceeding their expectations Pursue opportunities to build mutually beneficial relationships with strategic business partners Build and leverage formal or informal high-performing, cross-boundary partnerships that advance NSWIS and HP sport stakeholders interests and enable execution of strategies. Build strategic relationships between NSWIS and AIS, SISSAS, NSOs, network coaches, and stakeholders to achieve performance goals. Foster a partnership environment that encourages people to act with integrity, treat each other with respect, share ideas openly and collaboratively execute strategies. Influence others to take action that supports the goals of a partnership. Pursue opportunities to build partnerships within the National/International athletics network and the greater sporting system. Plays a leadership role in implementing improvements in services. Set high standards for athlete and coach satisfaction when improving the quality of existing services Facilitate change initiatives that encourage the implementation and acceptance of service improvements Use influence strategies to gain commitment from others to improve service quality Identify opportunities and initiate action to improve the quality of existing services Page 4 of 8

5 Establish a plan for implementing process improvements by prioritising and assigning tasks, resources and accountabilities SUCCESS PROFILE Experience 7+ years experience in the provision and application any of career, education, counselling and professional /personal development services for improved performance 2+ years in multiple high performance sport environments Demonstrated ability and commitment to work in a multidisciplinary/high performance environment Experience in managing, leading and developing people to achieve performance outcomes (including staff) Design, implement and delivery of strategic planning to deliver improved business performance Experience guiding and supporting people through transition, education and vocational pathways Demonstrated experience implementing case management or triage processes to ensure appropriate care and referrals are accessible Demonstrated experience building and leveraging relationships across a wide range of internal and external stakeholders for mutual benefit Demonstrated ability to establish, implement, maintain and grow community partnerships Demonstrated experience maintaining performance while navigating, managing and negotiating competing priorities, within a high pressure and complex environment Experience in group facilitation with proven learning outcomes Experience in working and interacting with high performance coaches and athletes Knowledge Relevant tertiary qualifications in Education, Career Guidance, Personal Development (Arts, Business, or Sciences undergraduate degree) Masters degree desirable (Psychology, Sports Management, Coaching, etc.) Career counselling accreditation desirable (CICA) Mental health certification (desirable) / understanding the causes of mental health presentations in an elite athlete population Awareness of contemporary issues relating to athletes in high performance sport (mental health, wellbeing, social issues) Knowledge of career development best practice, including education and vocation requirements of high performance athletes Knowledge and understanding of Australian High Performance sport systems, high performance athletes and coaches / knowledge of MS Office and other sports specific computer programs (SmartaBase) ASADA Level 2 First aid and resuscitation certificate Working with children check Current driver s license Competencies Coaching Creating a culture of trust Execution Delegation and Empowerment Aligning performance for success Inspiring others Guiding team success Driving innovation Customer focus Building customer relationships Influencing Building partnerships Building networks Personal Attributes Strong ambition for athletes Relationship building High-involvement leader Continuous learner Challenging work Recognition for Expertise High Accountability/Responsibility Page 5 of 8

6 CAPABILITY SUMMARY The NSW Public Sector Capability Framework applies to all NSW public sector employees. The Capability Framework is available at Below is the full list of capabilities and the level required for this role. The capabilities in bold are the focus capabilities for this role. Refer to the next section for further information about the focus capabilities. Capability Group Capability Name Level Display Resilience and Courage Act with Integrity Manage Self Value Diversity Communicate Effectively Commit to Customer Service Work Collaboratively Influence and Negotiate Deliver Results Plan and Prioritise Think and Solve Problems Demonstrate Accountability Finance Technology Procurement and Contract Management Project Management Manage and Develop People Inspire Direction and Purpose Optimise Business Outcomes Manage Reform and Change FOCUS CAPABILITIES The focus capabilities for the role are the capabilities in which occupants must demonstrate immediate competence. The behavioural indicators provide examples of the types of behaviours that would be expected at that level and should be reviewed in conjunction with the role s key accountabilities. Group and Capability Level Behavioural Indicators Personal Attributes Display resilience & courage Personal Attributes Act with integrity Be flexible, show initiative and respond quickly when situations change Give frank and honest feedback/advice Listen when ideas are challenged, seek to understand the nature of the criticism and respond constructively Raise and work through challenging issues and seek alternatives Keep control of own emotions and stay calm under pressure and in challenging situation Model the highest standards of ethical behaviour and reinforce them in others Represent the organisation in an honest, ethical and professional way and set an example for others to follow Ensure that others have a working understanding of the legislation and policy framework within which they operate Promote a culture of integrity and professionalism within the organisation and in dealings external to government Page 6 of 8

7 Group and Capability Level Behavioural Indicators Monitor ethical practices, standards and systems and reinforce their use Act on reported breaches of rules, policies and guidelines Relationships Communicate effectively Relationships Influence & negotiate Results Think & solve problems Results Demonstrate accountability People management Manage & develop people People management Manage reform & change Tailor communication to the audience Clearly explain complex concepts and arguments to individuals and groups Monitor own and others non-verbal cues and adapt where necessary Create opportunities for others to be heard Actively listen to others and clarify own understanding Write fluently in a range of styles and formats Negotiate from an informed and credible position Lead and facilitate productive discussions with staff and stakeholders Encourage others to talk, share and debate ideas to achieve a consensus Recognise and explain the need for compromise Influence others with a fair and considered approach and sound arguments Show sensitivity and understanding in resolving conflicts and differences Manage challenging relations with internal and external stakeholders Pre-empt and minimise conflict Undertake objective, critical analysis to draw accurate conclusions that recognise and manage contextual issues Work through issues, weigh up alternatives and identify the most effective solutions Take account of the wider business context when considering options to resolve issues Explore a range of possibilities and creative alternatives to contribute to systems, process and business improvements Implement systems and processes that underpin high quality research and analysis Assess work outcomes and identify and share learnings to inform future actions Ensure that actions of self and others are focused on achieving organisational outcomes Exercise delegations responsibly Understand and apply high standards of financial probity with public monies and other resources Identify and implement safe work practices, taking a systematic risk management approach to ensure health and safety of self and others Conduct and report on quality control audits Identify risks to successful achievement of goals, and take appropriate steps to mitigate those risks Refine roles and responsibilities over time to achieve better business outcomes Recognise talent, develop team capability and undertake succession planning Coach and mentor staff and encourage professional development and continuous learning Provide timely, constructive and objective feedback to staff Address and resolve team and individual performance issues, including serious unsatisfactory performance, in a timely and effective way Implement performance development frameworks to align workforce capability with the organisation s current and future priorities and objectives Clarify purpose and benefits of continuous improvement for staff and provide coaching and leadership in times of uncertainty Assist others to address emerging challenges and risks and generate support for change initiatives Page 7 of 8

8 Group and Capability Level Behavioural Indicators Translate change initiatives into practical strategies and explain these to staff and their role in implementing them Implement structured change management processes to identify and develop responses to cultural barriers Page 8 of 8