Temple University Role Inventory Form

Transcription

1 Position Specifications Job Class: Role Inventory Title: Family: IS Department Title: Level: IS1 Salary Grade: BU: FLSA: School/College/Department: Sub Department: Reports To: Prepared By: Reviewed By: Date: September 13, 2007 Family Definition Information and Media Services Definition: The members of Information and Media Services have technical knowledge of information sciences and technology applications/services (encompassing all Temple computing and technology related applications, development and support services associated with technology). Specifically, members of this role draw upon their: Knowledge of: project management; installation and maintenance of technology (e.g., computer, video, telecommunications, voice communications, Web technology, audio, and other digital media) hardware and software; development of software, Web and multi media applications and content; technical and application support; end user training and documentation; each functional area for which the individual is responsible; product evaluation and acquisition; supervision of employees and student workers; business and financial management; understanding of legal and regulatory requirements. Skills and abilities related to: problem solving, analysis, planning, communications, systems integration; research; budgeting; strategic planning and providing input into strategy; teamwork and team management; leadership, coaching, training and mentoring; interviewing and negotiation; and presentation. In order to: Conduct full system life cycle development evaluation, analysis, design, programming, testing and implementation of applications and computer systems Evaluate recommend, and implement/roll out vendor software and hardware products Manage technology development and implementation projects Ensure integration of, and develop interfaces between, application systems Ensure that academic and administrative priorities are aligned for IT/technology projects Manage and maintain technology systems, including software and hardware Determine the specific business problem and appropriate technology solutions, and implement/integrate the right solutions to meet the needs of the end user Provide effective technology support to end users/clients Develop technical training and documentation, and conduct training as needed Responsible for inventory management and control of software/hardware resources Manage system back up and recovery plans and activities Manage system security plans and activities Design and implement computer labs/smart classrooms Ensure computer labs/smart classrooms are properly functioning, including coordinating the assignment and hiring of personnel Deliver and set up computer equipment Provide on site service and support/consultation regarding equipment and software Acquire technology products, including research, recommendation, procurement Serve as liaison between schools/colleges/administrative units and central services on technology matters Manage mission critical , Web and voice/data/video systems/infrastructure for Temple enterprise Alert technology users to current and potential system problems/changes Page 1 of 25

2 Family Definition Provide distance learning alternatives via video conferencing and Internet Evaluate, recommend and forecast new media/technology opportunities and requirements Profile Elements of Position Functional Contribution and Research Performance of Duties/ Project Responsibilities Procedures, processes, and standards Strategy Carries out work under established priorities according to project timelines. Performs assigned tasks under direct supervision, and standards and practices of the profession. Participates in team building and achieving consensus. Specialized knowledge in a technical area. Works within specific policies and procedures. Encouraged to suggest process improvements. Carries out tasks in support of workgroup strategies. Provides information for others in implementing strategies. Relationships, Service & Community Internal External Functional Team Members Provides basic technical information or service to internal customers, in response to specific customer needs. Communicates detailed program specifications within clear protocols and clearly defined policies and procedures. Gathers information from others. Communicates under clearly specified policies and procedures; under direct supervision, may regularly interact with external customers/stakeholders for a specific purpose. Gathers information from others. Basic knowledge transfer between team members. Alerts/communicates current or potential problems to supervision. Problem Solving & Innovation Scope of Issues Problem Resolution/ Resources Available Creativity and Innovation Solves routine challenges under detailed policies and procedures and normal work routine, generally within and affecting the workgroup. Applies basic analytical techniques to address assigned issues. Suggests creative modifications to normal work processes. Applies knowledge to complete work more efficiently and effectively. Decision Making Impact Context of Decisions Financial People Makes routine decisions consistent with standard practices, procedures and guidelines that impact immediate work group. Works under supervision of both progress and results. No budget authority. May handle, create or communicate financial information. May be asked to provide some input into hiring and performance appraisal processes, particularly for student employees. Leadership and Training Professional Development and Training Technical Leadership May introduce new work routines within area of expertise or administrative protocols. May provide information to clients to help them solve future problems. Makes client part of the solution.may provide University community with technical training. May provide technical leadership in an identified area of expertise. Page 2 of 25

3 Profile Elements of Position Team Morale/ Role Model Contributes to team morale by participating in the support of organizational values and mission. Adheres to professional standards and organizational values. Key Departmental Functions (capsule statement and basic task list from dept and prior version descriptions) Profiling Related Dimensions A. Supervision: B. Operating Budget range, if Applicable: C. Typical Education & Experience: D. Typical Equipment Used: E. Environmental Conditions: F. Expected Physical Requirements: G. Other Pertinent Dimensions: Note: This description incorporates the most typical duties performed. It is recognized that other related duties not specifically mentioned may also be performed. The inclusion of these duties would not alter the overall evaluation of this position. University Compensation (JobClass Title Family Level) Page 3 of 25

4 Position Specifications Job Class: Role Inventory Title: Family: IS Department Title: Level: IS2 Salary Grade: BU: FLSA: School/College/Department: Sub Department: Reports To: Prepared By: Reviewed By: Date: September 13, 2007 Family Definition Information and Media Services Definition: The members of Information and Media Services have technical knowledge of information sciences and technology applications/services (encompassing all Temple computing and technology related applications, development and support services associated with technology). Specifically, members of this role draw upon their: Knowledge of: project management; installation and maintenance of technology (e.g., computer, video, telecommunications, voice communications, Web technology, audio, and other digital media) hardware and software; development of software, Web and multi media applications and content; technical and application support; end user training and documentation; each functional area for which the individual is responsible; product evaluation and acquisition; supervision of employees and student workers; business and financial management; understanding of legal and regulatory requirements. Skills and abilities related to: problem solving, analysis, planning, communications, systems integration; research; budgeting; strategic planning and providing input into strategy; teamwork and team management; leadership, coaching, training and mentoring; interviewing and negotiation; and presentation. In order to: Conduct full system life cycle development evaluation, analysis, design, programming, testing and implementation of applications and computer systems Evaluate recommend, and implement/roll out vendor software and hardware products Manage technology development and implementation projects Ensure integration of, and develop interfaces between, application systems Ensure that academic and administrative priorities are aligned for IT/technology projects Manage and maintain technology systems, including software and hardware Determine the specific business problem and appropriate technology solutions, and implement/integrate the right solutions to meet the needs of the end user Provide effective technology support to end users/clients Develop technical training and documentation, and conduct training as needed Responsible for inventory management and control of software/hardware resources Manage system back up and recovery plans and activities Manage system security plans and activities Design and implement computer labs/smart classrooms Ensure computer labs/smart classrooms are properly functioning, including coordinating the assignment and hiring of personnel Deliver and set up computer equipment Provide on site service and support/consultation regarding equipment and software Acquire technology products, including research, recommendation, procurement Serve as liaison between schools/colleges/administrative units and central services on technology matters Manage mission critical , Web and voice/data/video systems/infrastructure for Temple enterprise Page 2 of 25

5 Family Definition Alert technology users to current and potential system problems/changes Provide distance learning alternatives via video conferencing and Internet Evaluate, recommend and forecast new media/technology opportunities and requirements Profile Elements of Position Functional Contribution and Research Performance of Duties/ Project Responsibilities Procedures, processes, and standards Strategy Prioritizes own work involving multiple tasks within established project priorities. Performs assigned duties under regular supervision, and standards and practices of the profession. Participates in team building and achieving consensus. Specialized knowledge, supplemented by building experience in a technical area. Works within policies and procedural guidelines. Encouraged to recommend process improvements. Performs duties in support of workgroup strategies. Provides information for others in implementing strategies. Relationships, Service & Community Internal External Functional Team Members Provides complex technical information and/or service to internal customers. Clarifies customer needs during encounters. Communicates detailed program specifications within clear protocols and generally defined policies and procedures. Gathers information from others. Communicates within clear protocols and generally defined policies and procedures; under general supervision, may regularly interact with external customers/stakeholders for a specified purpose. Gathers information from others and analyzes the implications. May need to educate and/or persuade vendors/suppliers. Develops and nurtures working relationships. Shares and acquires information and knowledge with team members. May anticipate potential problems and suggest possible solutions to supervision. Problem Solving & Innovation Scope of Issues Problem Resolution/ Resources Available Creativity and Innovation Solves differing challenges under defined policies, diversified procedures and normal work routine, within and affecting the workgroup. Applies standard analytical techniques to address assigned issues. Applies knowledge and experience in suggesting suggest creative modifications to normal work processes. Decision Making Impact Context of Decisions Financial People Makes moderately complex decisions consistent with standard practices, procedures and guidelines that impact immediate workgroup. Works under supervision of both progress and results. No budget authority. May handle, create or communicate financial information. May be asked to provide some input into hiring and performance appraisal processes, particularly for student employees. Leadership and Training Professional Development and Training May introduce new work routines, ideas and approaches within area of expertise or administrative protocols. May educate clients to help them solve future problems. Makes client part of the solution.may provide development support to team members. Page 3 of 25

6 Profile Elements of Position Technical Leadership Provides technical leadership in an identified area of expertise. Typically mentors others in matters of technical knowledge and work routines. Team Morale/ Role Model Models and promotes positive departmental culture aligned with organizational values. Identifies morale issues and brings to supervisor. Demonstrates and encourages professional standards and organizational values Key Departmental Functions (capsule statement and basic task list from dept and prior version descriptions) Profiling Related Dimensions A. Supervision: B. Operating Budget range, if Applicable: C. Typical Education & Experience: D. Typical Equipment Used: E. Environmental Conditions: F. Expected Physical Requirements: G. Other Pertinent Dimensions: Note: This description incorporates the most typical duties performed. It is recognized that other related duties not specifically mentioned may also be performed. The inclusion of these duties would not alter the overall evaluation of this position. University Compensation (JobClass Title Family Level) Page 4 of 25

7 Position Specifications Job Class: Role Inventory Title: Family: IS Department Title: Level: IS3 Salary Grade: BU: FLSA: School/College/Department: Sub Department: Reports To: Prepared By: Reviewed By: Date: September 13, 2007 Family Definition Information and Media Services Definition: The members of Information and Media Services have technical knowledge of information sciences and technology applications/services (encompassing all Temple computing and technology related applications, development and support services associated with technology). Specifically, members of this role draw upon their: Knowledge of: project management; installation and maintenance of technology (e.g., computer, video, telecommunications, voice communications, Web technology, audio, and other digital media) hardware and software; development of software, Web and multi media applications and content; technical and application support; end user training and documentation; each functional area for which the individual is responsible; product evaluation and acquisition; supervision of employees and student workers; business and financial management; understanding of legal and regulatory requirements. Skills and abilities related to: problem solving, analysis, planning, communications, systems integration; research; budgeting; strategic planning and providing input into strategy; teamwork and team management; leadership, coaching, training and mentoring; interviewing and negotiation; and presentation. In order to: Conduct full system life cycle development evaluation, analysis, design, programming, testing and implementation of applications and computer systems Evaluate recommend, and implement/roll out vendor software and hardware products Manage technology development and implementation projects Ensure integration of, and develop interfaces between, application systems Ensure that academic and administrative priorities are aligned for IT/technology projects Manage and maintain technology systems, including software and hardware Determine the specific business problem and appropriate technology solutions, and implement/integrate the right solutions to meet the needs of the end user Provide effective technology support to end users/clients Develop technical training and documentation, and conduct training as needed Responsible for inventory management and control of software/hardware resources Manage system back up and recovery plans and activities Manage system security plans and activities Design and implement computer labs/smart classrooms Ensure computer labs/smart classrooms are properly functioning, including coordinating the assignment and hiring of personnel Deliver and set up computer equipment Provide on site service and support/consultation regarding equipment and software Acquire technology products, including research, recommendation, procurement Serve as liaison between schools/colleges/administrative units and central services on technology matters Manage mission critical , Web and voice/data/video systems/infrastructure for Temple enterprise Page 2 of 25

8 Family Definition Alert technology users to current and potential system problems/changes Provide distance learning alternatives via video conferencing and Internet Evaluate, recommend and forecast new media/technology opportunities and requirements Profile Elements of Position Functional Contribution and Research Performance of Duties/ Project Responsibilities Procedures, processes, and standards Strategy May manage smaller project or hold important role in major project.assists in setting project priorities and timelines. Performs assigned duties under general supervision, and standards and practices of the profession. Has autonomy to troubleshoot and solve problems in areas of responsibility. Supports and facilitates project team building and achieving consensus. Recognized expertise in specific discipline. Works within general policies; may interpret policies. Recommends process improvements. Provides relevant input into strategies for larger workgroup. Defines and implements strategies for projects managed. Relationships, Service & Community Internal External Functional Team Members Provides highly complex technical information and service to internal customers. Absorbs and processes information from internal customers and develops plans of action to respond/resolve situations. Assesses and anticipates recurring customer needs. May analyze the broader (non routine) service needs of the customer. Regularly communicates with vendors in order to understand, influence and achieve internal project/work goals. Develops ongoing rapport for the assessment of basic needs and to work with customers/stakeholders on well defined tasks towards common objectives. Mediates/resolves conflicts among team members. Ensures ongoing, effective working relationships and knowledge sharing. May assign work to team members and review the quality of their work. Problem Solving & Innovation Scope of Issues Problem Resolution/ Resources Available Creativity and Innovation Solves variable problems under general policies and specialized standards affecting subunit. Uses varying analytical techniques to identify underlying causes of issues and to assist in developing solutions. Analyzes situation and recommends creative modifications to complex project work and implementation processes; evaluates suggestions of project team members. Decision Making Impact Context of Decisions Financial People Makes complex decisions within broad guidelines, defined policy and general practices and procedures that impact subunit. Works under supervisory review. Ensures that project team procedures are correctly followed. May have budget responsibility for projects managed. May provide analysis and input into department budget. May be asked to provide input into selection and performance management of workgroup and subunit. Input into departmental staffing plans. Leadership and Training Professional Development and Training Introduces new work routines, ideas and approaches within area of expertise or administrative protocols. Educates client to solve problems in future. Page 3 of 25

9 Profile Elements of Position Makes client part of the solution.may provide University community with technical training. Provides development support to team members. Participates and/or assists in establishing training needs for team members. Trains, coaches and mentors project team members. Technical Leadership Team Morale/ Role Model Serves as a technical resource; contributes technical expertise. Contributes to the development of the body of knowledge within project team. Assists other team members in understanding corporate values Acts as a role model to team members in adhering to corporate values. Values and builds and maintains effective teams. Key Departmental Functions (capsule statement and basic task list from dept and prior version descriptions) Profiling Related Dimensions A. Supervision: B. Operating Budget range, if Applicable: C. Typical Education & Experience: D. Typical Equipment Used: E. Environmental Conditions: F. Expected Physical Requirements: G. Other Pertinent Dimensions: Note: This description incorporates the most typical duties performed. It is recognized that other related duties not specifically mentioned may also be performed. The inclusion of these duties would not alter the overall evaluation of this position. University Compensation (JobClass Title Family Level) Page 4 of 25

10 Position Specifications Job Class: Role Inventory Title: Family: IS Department Title: Level: IS4 Salary Grade: BU: FLSA: School/College/Department: Sub Department: Reports To: Prepared By: Reviewed By: Date: September 13, 2007 Family Definition Information and Media Services Definition: The members of Information and Media Services have technical knowledge of information sciences and technology applications/services (encompassing all Temple computing and technology related applications, development and support services associated with technology). Specifically, members of this role draw upon their: Knowledge of: project management; installation and maintenance of technology (e.g., computer, video, telecommunications, voice communications, Web technology, audio, and other digital media) hardware and software; development of software, Web and multi media applications and content; technical and application support; end user training and documentation; each functional area for which the individual is responsible; product evaluation and acquisition; supervision of employees and student workers; business and financial management; understanding of legal and regulatory requirements. Skills and abilities related to: problem solving, analysis, planning, communications, systems integration; research; budgeting; strategic planning and providing input into strategy; teamwork and team management; leadership, coaching, training and mentoring; interviewing and negotiation; and presentation. In order to: Conduct full system life cycle development evaluation, analysis, design, programming, testing and implementation of applications and computer systems Evaluate recommend, and implement/roll out vendor software and hardware products Manage technology development and implementation projects Ensure integration of, and develop interfaces between, application systems Ensure that academic and administrative priorities are aligned for IT/technology projects Manage and maintain technology systems, including software and hardware Determine the specific business problem and appropriate technology solutions, and implement/integrate the right solutions to meet the needs of the end user Provide effective technology support to end users/clients Develop technical training and documentation, and conduct training as needed Responsible for inventory management and control of software/hardware resources Manage system back up and recovery plans and activities Manage system security plans and activities Design and implement computer labs/smart classrooms Ensure computer labs/smart classrooms are properly functioning, including coordinating the assignment and hiring of personnel Deliver and set up computer equipment Provide on site service and support/consultation regarding equipment and software Acquire technology products, including research, recommendation, procurement Serve as liaison between schools/colleges/administrative units and central services on technology matters Manage mission critical , Web and voice/data/video systems/infrastructure for Temple enterprise Page 2 of 25

11 Family Definition Alert technology users to current and potential system problems/changes Provide distance learning alternatives via video conferencing and Internet Evaluate, recommend and forecast new media/technology opportunities and requirements Profile Elements of Position Functional Contribution and Research Performance of Duties/ Project Responsibilities Procedures, processes, and standards Strategy Manages major projects or subunit. Responsible for establishing project/subunit goals and provides recommendations or input on activities to support larger subunit objectives; may propose new projects. Promotes vision and advancement of institutional goals. Implements strategies to build effective teams and achieve consensus. Individual contributor: Proposes strategic technical solutions to address cross department or enterprise needs. High level of expertise in specific discipline or disciplines. Selects, implements and supports solutions in complex technical environments. Ensures staff adheres to all policies and procedures within area of responsibility. May establishes policies and procedures for area of responsibility; makes recommendations for the department. Works within professional standards and practices in support of specific organizational objectives. Provides regular and ongoing input into strategies for larger workgroup. Defines and implement s strategies for projects or workgroup managed. Implements functional workgroup strategy through decision making. Individual contributor: Offers visionary insight into future technologies. Relationships, Service & Community Internal External Functional Team Members Communicates with autonomy in limited areas of responsibility. Communicates responsibilities/tasks to employees for specific projects. Presents and communicates project status information to peers, clients and supervisors. Resolves project issues with client. Communicates technology solutions through print, presentation and electronic media. Interfaces with vendors in research, recommendation and acquisition of products and resolution of major problems. Regularly establishes external relationships necessary to meet internal customer needs and to work together on moderately complex issues. May present to professional organizations. Mediates/resolves conflicts among team members. Serves as project manager, group/team leader. Supervises project team members, including review of ongoing performance. Communicates group goals to staff and ensures commitment.coordinates between peer managers, either within or outside of group. May or may not have direct reports. Problem Solving & Innovation Scope of Issues Problem Resolution/ Resources Available Creativity and Innovation Complex problem solving within broad policies and standards affecting department, project team and/or customer unit. Anticipates problems, and recommends/implements solutions. Escalates as appropriate. Uses complex analytical techniques to identify underlying causes of issues and to assist in developing solutions. Searches out best practices within functional expertise and assesses applicability to the issues at hand. Researches and evaluates options and acts accordingly with minimal supervision. Provides recommendations and information on external resources. Recommends and ensures the implementation of creative modifications to complex, cross functional work and implementation processes; evaluates suggestions of project team members and may recommend for incorporation into work practices. Page 3 of 25

12 Profile Elements of Position Decision Making Impact Context of Decisions Financial People Makes complex decisions within broad policies and area of expertise. Some interpretation of policies, particularly within area of expertise. Contributes to the development and implementation of policies and procedures within functional unit. Establishes workgroup procedures. Decisions have impact on department and on some internal and external relationships. Significant responsibility to provide analysis and input into budget development and management. May have total budget responsibility for area of responsibility.may provide complex financial data to other units. Responsible for providing significant input into selection and performance management of workgroup and subunit. Input into departmental staffing plans. Individual contributor: Shares knowledge and expertise at all levels. May provide input into hiring of technical personnel. Leadership and Training Professional Development and Training Technical Leadership Team Morale/ Role Model Identifies training needs and candidates and implements training initiatives. Monitors, assesses and takes corrective action on competency, productivity and performance issues. Has input into, and may set, performance standards. May manage the delivery of technical training and applications education to the University community. Trains, coaches and mentors staff on both technical and professional advancement issues. Individual contributor: Mentors co workers in high level technical areas through formal and informal training. Provides technical leadership within functional area. Acts as a technical resource within department and larger organization. Individual contributor: Provides technical leadership through advice and recommendations. Acts as a role model to team members in understanding and adhering to corporate values. Identifies morale issues within project team/department/subunits and takes appropriate corrective action. Key Departmental Functions (capsule statement and basic task list from dept and prior version descriptions) Profiling Related Dimensions A. Supervision: B. Operating Budget range, if Applicable: C. Typical Education & Experience: D. Typical Equipment Used: E. Environmental Conditions: F. Expected Physical Requirements: G. Other Pertinent Dimensions: Note: This description incorporates the most typical duties performed. It is recognized that other related duties not specifically mentioned may also be performed. The inclusion of these duties would not alter the overall evaluation of this position. Page 4 of 25

13 Position Specifications Job Class: Role Inventory Title: Family: IS Department Title: Level: IS5 Salary Grade: BU: FLSA: School/College/Department: Sub Department: Reports To: Prepared By: Reviewed By: Date: September 13, 2007 Family Definition Information and Media Services Definition: The members of Information and Media Services have technical knowledge of information sciences and technology applications/services (encompassing all Temple computing and technology related applications, development and support services associated with technology). Specifically, members of this role draw upon their: Knowledge of: project management; installation and maintenance of technology (e.g., computer, video, telecommunications, voice communications, Web technology, audio, and other digital media) hardware and software; development of software, Web and multi media applications and content; technical and application support; end user training and documentation; each functional area for which the individual is responsible; product evaluation and acquisition; supervision of employees and student workers; business and financial management; understanding of legal and regulatory requirements. Skills and abilities related to: problem solving, analysis, planning, communications, systems integration; research; budgeting; strategic planning and providing input into strategy; teamwork and team management; leadership, coaching, training and mentoring; interviewing and negotiation; and presentation. In order to: Conduct full system life cycle development evaluation, analysis, design, programming, testing and implementation of applications and computer systems Evaluate recommend, and implement/roll out vendor software and hardware products Manage technology development and implementation projects Ensure integration of, and develop interfaces between, application systems Ensure that academic and administrative priorities are aligned for IT/technology projects Manage and maintain technology systems, including software and hardware Determine the specific business problem and appropriate technology solutions, and implement/integrate the right solutions to meet the needs of the end user Provide effective technology support to end users/clients Develop technical training and documentation, and conduct training as needed Responsible for inventory management and control of software/hardware resources Manage system back up and recovery plans and activities Manage system security plans and activities Design and implement computer labs/smart classrooms Ensure computer labs/smart classrooms are properly functioning, including coordinating the assignment and hiring of personnel Deliver and set up computer equipment Provide on site service and support/consultation regarding equipment and software Acquire technology products, including research, recommendation, procurement Serve as liaison between schools/colleges/administrative units and central services on technology matters Manage mission critical , Web and voice/data/video systems/infrastructure for Temple enterprise Alert technology users to current and potential system problems/changes Page 5 of 25

14 Family Definition Provide distance learning alternatives via video conferencing and Internet Evaluate, recommend and forecast new media/technology opportunities and requirements Profile Elements of Position Functional Contribution and Research Performance of Duties/ Project Responsibilities Procedures, processes, and standards Strategy Manages one or more large subunit(s). Understands and integrates multiple projects across subunits/department to ensure they achieve organizational objectives. Responsible for establishing department goals and/or defining projects. Implements strategies to build effective teams and achieve consensus. Individual contributor: Mastery level in area(s) of expertise. Exceptional technical competence recognized and valued by peers and supervisors. Demonstrates seminal thinking and exceptional problem solving abilities. Ensures staff adheres to all policies and procedures within area of responsibility. Creates policy and procedures for area of responsibility with approval from supervisor. Makes recommendations for the department. Works within professional standards and practices in support of broadly defined organizational objectives. Defines strategies for subunit(s) or multiple projects. Implements functional decisions that are integrated with broader subunit s strategy in support of Temple s goals and mission. Involved in developing and implementing strategic initiatives aligned with subunits initiatives. Individual contributor: Monitors best practices in external environment, offers visionary insight into future technologies that can address critical operational needs. Defines strategic operational plans. Relationships, Service & Community Internal External Functional Team Members Communicates with considerable autonomy in broad areas of responsibility. Effectively conveys goals and objectives to employees. Anticipates and resolves conflicts between own employees and internal customers. May serve on University wide committees/task forces addressing critical technology issues. Composes and makes presentations and reports to departmental and business unit/school leadership. Negotiates solutions in response to critical issues Interfaces with vendors in research, recommendation and acquisition of products and resolution of major problems. Regularly maintains and develops solid working relationships necessary to meet internal customer longer term, more strategic needs. Regularly works with customers/stakeholders at senior levels on complex issues; may work with leadership levels. Mediates/resolves conflicts among supervisors and team members. Supervises individuals in subunit; responsible for effective team interactions and achievement. Models leadership behavior in complex and sensitive situations. Manages performance, including setting objectives, assessing performance and suggesting rewards. May or may not have direct reports. Problem Solving & Innovation Scope of Issues Problem Resolution/ Resources Available Resolves conflicting issues independently within broad policies and specific objectives affecting department and across departments. Refers issues to higher levels, with recommendations, that may have impact throughout the organization. Uses advanced analytical techniques in the assessment of new methodology, and in the resolution of issues that have subunit/departmental impact. Solicits best practices from other organizations and assesses applicability to current and potential problem areas and opportunities for improvement. Researches and evaluates options and acts accordingly. May provide recommendations for issues with organizational impact. Page 6 of 25

15 Profile Elements of Position Creativity and Innovation Decision Making Impact Demonstrates creativity in resolving complex customer issues, implementing new processes and products and redesigning work processes. Investigates the possibilities of creating new cost saving opportunities for the department. Context of Decisions Financial People Makes complex decisions within broad policies, area of expertise and organization knowledge. Interprets policies, as they apply to department, to ensure consistency with other parts of the organization. Contributes to the development and implementation of policies and procedures within functional unit. Establishes workgroup/subunit procedures. Decisions have considerable impact on subunit(s) and internal and external relationships. Responsible for overall budget within area of responsibility. Provides complex financial data to other units. Monitors and adheres to current budget and forecasts future budget. Responsible for all personnel management decisions within subunit. Develops staffing plans for subunit. Individual contributor: Shares knowledge and expertise at all levels. May provide input into hiring of technical personnel. Leadership and Training Professional Development and Training Technical Leadership Team Morale/ Role Model Oversees the application of innovative training and resources to accomplish job duties. Coordinates teaching, training and use of competency, productivity and performance standards. Secures training resources. Manages delivery of technical training and applications education to the University community. Monitors, assesses and takes corrective action on competency, productivity and performance issues. Identifies and capitalizes on strengths of employees and mentors those with management potential. Individual contributor: Mentors co workers in high level technical areas through formal and informal training. Provides direction for and assesses the type of technical expertise required to complete projects within functional area; may secure technical resources. Individual contributor: Provides technical leadership through advice and recommendations. Acts as a role model to team members in understanding and adhering to corporate values. Identifies morale issues within department/subunits and takes appropriate corrective action. Key Departmental Functions (capsule statement and basic task list from dept and prior version descriptions) Profiling Related Dimensions A. Supervision: B. Operating Budget range, if Applicable: C. Typical Education & Experience: D. Typical Equipment Used: E. Environmental Conditions: F. Expected Physical Requirements: Page 7 of 25

16 Profiling Related Dimensions G. Other Pertinent Dimensions: Note: This description incorporates the most typical duties performed. It is recognized that other related duties not specifically mentioned may also be performed. The inclusion of these duties would not alter the overall evaluation of this position. University Compensation (JobClass Title Family Level) Page 8 of 25

17 Position Specifications Job Class: Role Inventory Title: Family: IS Department Title: Level: 5.5 Salary Grade: BU: FLSA: School/College/Department: Sub Department: Reports To: Prepared By: Reviewed By: Date: September 13, 2007 Family Definition Information and Media Services Definition: The members of Information and Media Services have technical knowledge of information sciences and technology applications/services (encompassing all Temple computing and technology related applications, development and support services associated with technology). Specifically, members of this role draw upon their: Knowledge of: project management; installation and maintenance of technology (e.g., computer, video, telecommunications, voice communications, Web technology, audio, and other digital media) hardware and software; development of software, Web and multi media applications and content; technical and application support; end user training and documentation; each functional area for which the individual is responsible; product evaluation and acquisition; supervision of employees and student workers; business and financial management; understanding of legal and regulatory requirements. Skills and abilities related to: problem solving, analysis, planning, communications, systems integration; research; budgeting; strategic planning and providing input into strategy; teamwork and team management; leadership, coaching, training and mentoring; interviewing and negotiation; and presentation. In order to: Conduct full system life cycle development evaluation, analysis, design, programming, testing and implementation of applications and computer systems Evaluate recommend, and implement/roll out vendor software and hardware products Manage technology development and implementation projects Ensure integration of, and develop interfaces between, application systems Ensure that academic and administrative priorities are aligned for IT/technology projects Manage and maintain technology systems, including software and hardware Determine the specific business problem and appropriate technology solutions, and implement/integrate the right solutions to meet the needs of the end user Provide effective technology support to end users/clients Develop technical training and documentation, and conduct training as needed Responsible for inventory management and control of software/hardware resources Manage system back up and recovery plans and activities Manage system security plans and activities Design and implement computer labs/smart classrooms Ensure computer labs/smart classrooms are properly functioning, including coordinating the assignment and hiring of personnel Deliver and set up computer equipment Provide on site service and support/consultation regarding equipment and software Acquire technology products, including research, recommendation, procurement Serve as liaison between schools/colleges/administrative units and central services on technology matters Page 9 of 25

18 Family Definition Manage mission critical , Web and voice/data/video systems/infrastructure for Temple enterprise Alert technology users to current and potential system problems/changes Provide distance learning alternatives via video conferencing and Internet Evaluate, recommend and forecast new media/technology opportunities and requirements Profile Elements of Position Functional Contribution and Research Performance of Duties/ Project Responsibilities Procedures, processes, and standards Strategy Manages a major department. Understands, integrates, and evaluates multiple projects or systems across area of responsibility to ensure they achieve organizational objectives. Formulates and implements strategies to build effective teams and achieve consensus. Formulates activities across departments/subunits to achieve organizational objectives. Ensures staff adheres to all policies and procedures within department. Creates and interprets policies and procedures for area of responsibility; makes recommendations for the organization. Works within professional standards and practices in support of broadly defined organizational objectives. Defines strategies for department and/or multiple projects. Implements functional decisions that are integrated with broader subunit s strategy in support of Temple s goals and mission. Develops and implements strategic initiatives aligned with department and organizational initiatives. Relationships, Service & Community Internal External Functional Team Members Communicates with considerable autonomy in all areas of responsibility. Effectively conveys goals and objectives to employees Designs and negotiates solutions in response to critical issues impacting the department and possibly the organization. Develops and negotiates creative solutions to resolve conflicts between own employees and internal customers or critical issues. Serves on University wide committees/task forces addressing critical technology issues. Composes and makes presentations and reports to leadership. Regularly develops and maintains strategic working relationships, at senior levels, necessary to meet internal customer longer term, more strategic needs. Regularly works with customers/stakeholders at senior management levels on complex issues; may work with leadership levels. Gathers best practices through professional organizations. Approves acquisition of product and resolution of major problems. Represent the University to external professional organizations. Mediates/resolves conflicts among supervisors and team members. Supervises individuals in department; responsible for effective team interactions and achievement outcomes. Models leadership behavior in complex and sensitive situations. Manages performance, including setting objectives, assessing performance and suggesting rewards. Approves performance assessment and rewards for all department members. Acts as a liaison between senior management and department. Problem Solving & Innovation Scope of Issues Problem Resolution/ Resources Available Resolves conflicting issues independently within broad policy and objectives affecting the department and possibly the organization. Approves solutions for escalated issues. Synthesizes department/organizational policy and strategy, best practices, and industry standards in the assessment of new methodology, and formulates resolution of issues that have department/organizational impact. Solicits best practices from other organizations and assesses applicability to current and potential problem areas Page 10 of 25

19 Profile Elements of Position and opportunities for improvement. Provides recommenations for issues with organizational impact. Creativity and Innovation Demonstrates creativity in resolving complex customer issues, formulates and approves new processes and products and redesigns work processes. Implements new cost saving opportunities for the department. Decision Making Impact Context of Decisions Financial People Responsible for department decisions and outcomes within broad policies, area of expertise, and organizational knowledge. Interprets and creates policies as they apply to the department and organization to ensure consistency with the organization. Contributes to the development and implementation of policy and procedures for the department and organization. Decisions have considerable impact on the department and organization and internal and external relationships. Responsible for overall budget within area of responsibility. Monitors and adheres to current budget and forecasts future budget. Sets budget guidelines for subunits. Provides complex financial data to other units and possibly leadership. Responsible for all personnel management decisions within department. Develops staffing plans for department. Leadership and Training Professional Development and Training Technical Leadership Team Morale/ Role Model Identifies and capitalizes on strengths of employees. Sets and assesses standards and expectations for professional and career development of team members in the department. Oversees training, use of competencies, and performance standards for the department. Secures training resources. Provides direction for and approves the type of technical expertise required to complete projects within functional area; secures technical resources. Acts as a role model to team members in understanding and demonstrating corporate values. Identifies morale issues within department and takes appropriate corrective action. Key Departmental Functions (capsule statement and basic task list from dept and prior version descriptions) Profiling Related Dimensions A. Supervision: B. Operating Budget range, if Applicable: C. Typical Education & Experience: D. Typical Equipment Used: E. Environmental Conditions: F. Expected Physical Requirements: Page 11 of 25

20 Profiling Related Dimensions G. Other Pertinent Dimensions: Note: This description incorporates the most typical duties performed. It is recognized that other related duties not specifically mentioned may also be performed. The inclusion of these duties would not alter the overall evaluation of this position. University Compensation (JobClass Title Family Level) Page 12 of 25

21 Position Specifications Job Class: Role Inventory Title: Family: IS Department Title: Level: IS6 Salary Grade: BU: FLSA: School/College/Department: Sub Department: Reports To: Prepared By: Reviewed By: Date: September 13, 2007 Family Definition Information and Media Services Definition: The members of Information and Media Services have technical knowledge of information sciences and technology applications/services (encompassing all Temple computing and technology related applications, development and support services associated with technology). Specifically, members of this role draw upon their: Knowledge of: project management; installation and maintenance of technology (e.g., computer, video, telecommunications, voice communications, Web technology, audio, and other digital media) hardware and software; development of software, Web and multi media applications and content; technical and application support; end user training and documentation; each functional area for which the individual is responsible; product evaluation and acquisition; supervision of employees and student workers; business and financial management; understanding of legal and regulatory requirements. Skills and abilities related to: problem solving, analysis, planning, communications, systems integration; research; budgeting; strategic planning and providing input into strategy; teamwork and team management; leadership, coaching, training and mentoring; interviewing and negotiation; and presentation. In order to: Conduct full system life cycle development evaluation, analysis, design, programming, testing and implementation of applications and computer systems Evaluate recommend, and implement/roll out vendor software and hardware products Manage technology development and implementation projects Ensure integration of, and develop interfaces between, application systems Ensure that academic and administrative priorities are aligned for IT/technology projects Manage and maintain technology systems, including software and hardware Determine the specific business problem and appropriate technology solutions, and implement/integrate the right solutions to meet the needs of the end user Provide effective technology support to end users/clients Develop technical training and documentation, and conduct training as needed Responsible for inventory management and control of software/hardware resources Manage system back up and recovery plans and activities Manage system security plans and activities Design and implement computer labs/smart classrooms Ensure computer labs/smart classrooms are properly functioning, including coordinating the assignment and hiring of personnel Deliver and set up computer equipment Provide on site service and support/consultation regarding equipment and software Acquire technology products, including research, recommendation, procurement Serve as liaison between schools/colleges/administrative units and central services on technology matters Manage mission critical , Web and voice/data/video systems/infrastructure for Temple enterprise Page 2 of 25

22 Family Definition Alert technology users to current and potential system problems/changes Provide distance learning alternatives via video conferencing and Internet Evaluate, recommend and forecast new media/technology opportunities and requirements Profile Elements of Position Functional Contribution and Research Performance of Duties/ Project Responsibilities Procedures, processes, and standards Strategy Manages a major department(s) of the University, integrating multiple functions and processes. Responsible for establishing department goals. Builds consensus among managers and workers in department and among leaders outside subunit. Provides recommendations in support of enterprise objectives. Distills internal and external intelligence to recommend appropriate strategic response. Broad and in depth knowledge of organization. In depth knowledge of customer area and business needs and can translate needs into technical objectives, and guide others in addressing and resolving those needs. Defines vision and inspires group to advance institutional goals, and to support strategic mission. Establishes policies, procedures and objectives for area of responsibility. Responsible for adherence of department staff to all policy and procedures. Recommends organization wide policies. Defines strategies for major department. Evaluates and implements functional decisions that are integrated with Temple s overall strategy and mission Translates organization s strategic initiatives into subunit or department goals and objectives. Actively involved in developing and appraising strategic initiatives that are aligned with college/university initiatives. Relationships, Service & Community Internal External Functional Team Members Communicates with significant autonomy in all areas of responsibility. Interprets and effectively conveys goals and objectives to employees. Approves and appraises, as necessary, the resolution of all conflicts between own employees and internal customers. Serves on University wide committees/task forces addressing critical technology issues. Composes and makes presentations and reports to University leadership. Designs and negotiates creative solutions in response to critical issues impacting the organization. Regularly develops and maintains senior level, collaborative relationships to meet internal customer longer term, strategic needs. Composes and makes presentations and reports to external constituencies. Represents the University to external professional organizations. Engages in external contacts/complex negotiations in response to critical issues. Surveys other institutions to assess University needs and identify applicable best practices. Mediates/resolves conflicts among department management. Supervises individuals in department; responsible for effective team interactions and achievement. Models leadership behavior in highly complex and sensitive situations. Manages performance, including setting objectives, assessing performance and rewards. Approves performance assessment and rewards for all team members. Problem Solving & Innovation Scope of Issues Problem Resolution/ Resources Available Proactively anticipates and addresses complex problems that may affect the organization or budget unit. Approves solutions, as necessary, for department. Works with Executive leadership and external expertise to resolve the most complex issues. Synthesizes department/organizational policy and strategy, best practices, and industry standards in the assessment of new methodology, and formulates resolution of issues that have organizational impact. Assesses and approves the use of new or unconventional analytical techniques in the work group. Assesses applicability of other organizations best practices to issues/ problems of a more strategic nature. Synthesizes options and acts accordingly. Page 3 of 25

23 Profile Elements of Position Creativity and Innovation Decision Making Impact Demonstrates and supports creativity in resolving customer issues. Appraises new processes and products and redesigned work processes. Appraises the possibilities and implements new cost saving opportunities for the organization. Context of Decisions Financial People Makes proactive decisions concerning deployment of resources, aligning department with leadership priorities. Responsible for all decisions and outcomes made in broad functional area and evaluating effectiveness and priorities. May arbitrate contested decisions made by others within subunit/department. Decisions have significant impact on the University, and internal and external relationships. Responsible for overall budget within major department(s). Monitors and adheres to current budget and forecasts future budget. May delegate portions of budget responsibilities to other levels. Sets budget guidelines for department. Responsible for all personnel management decisions within department. Develops staffing plans for department. Leadership and Training Professional Development and Training Technical Leadership Team Morale/ Role Model Directs and approves the application of innovative training and resources to accomplish job duties. Directs teaching, training and use of competency, productivity and performance standards. Approves training resources. Identifies and capitalizes on strengths of employees and mentors those with management potential. Ensures technical expertise is available within a department, or across departments. Ability to manage all levels of technical expertise. Acts as a role model to department or function interpreting and demonstrating corporate values. Proactively ensures positive morale among employees in the department. Key Departmental Functions (capsule statement and basic task list from dept and prior version descriptions) Profiling Related Dimensions A. Supervision: B. Operating Budget range, if Applicable: C. Typical Education & Experience: D. Typical Equipment Used: E. Environmental Conditions: F. Expected Physical Requirements: G. Other Pertinent Dimensions: Note: This description incorporates the most typical duties performed. It is recognized that other related duties not specifically mentioned may also be performed. The inclusion of these duties would not alter the overall evaluation of this position. University Compensation (JobClass Title Family Level) Page 4 of 25

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