Location Sheriff Street Upper, Dublin Months Fixed-Term, contract ending on 30 th December ,517 70,298 per annum pro rata

Transcription

1 Job Title: Repairs and Servicing Manager Location Sheriff Street Upper, Dublin 1 Reporting to Responsible for Contract Salary Probation Hours Leave Travel Head of Investment Planning (HIP) Repairs Operative 12 Months Fixed-Term, contract ending on 30 th December ,517 70,298 per annum pro rata 6 months 35 hours per week 22 days (+closed 3 designated days Christmas week) pro rata The post requires a valid driving licence and the use of a car for business purposes. Mileage Allowance Operates. Travel will be required throughout the country. Clúid Housing is a progressive and dynamic not-for-profit Irish housing association. Clúid Housing is an equal opportunities employer and proud to be recognised as a top employer in Ireland. For the past 6 years, our dedicated 150+ staff have voted Clúid Housing as a Great Place To Work. Our company is made up of talented people who bring enthusiasm, confidence, expertise, professionalism and respect to our business. You can meet some of our team by clicking here. Our staff consistently work towards achieving our vision of creating a society where everyone has a great place to live. Working as part of our team means you will enjoy: Competitive Remuneration Excellent & Continuous Training Development Opportunities Flexible Working arrangements Access to an Employee Assistance Programme Excellent Employee Benefits If the above appeals to you, then keep reading...and remember Clúid Housing is proud to be an equal opportunity employer. The Property Services Department The Property Services Department was created in 2016 and is responsible for the maintenance and improvement of our housing stock. The Service is planned / co-ordinated

2 from our Dublin office and delivered locally with a national network of professional and trade staff responsible for the day to day delivery of the services. Repairs and maintenance impacts on all our customers and is the main reason for our tenants to contact us; it is essential that we offer them a professional and respectful service at all times. Through the delivery of these services it is our aim that our customers continue enjoy warm, comfortable and affordable homes whilst eliminating any unnecessary and costly major repair costs for Clúid into the future. In 2011, Clúid introduced an innovative open book model to deliver its repairs service across the country and three contracts remain in place serving approx. ¾ of the country. Co-ordinated and managed centrally, the day to operational management of the contracts lie with the local Building Surveying Managers. In addition, we have a large number of important mechanical & electrical (M&E) and other safety/ servicing contracts across the country that will be managed centrally and delivered locally.

3 Role Overview: Open Book (OB) Repair Contracts: Contract Manager for the 3xOB contracts, working closely with the regionally based Property staff, housing management staff, contact centre and finance staff to ensure a cost effective, high performing, continuously improving service that meets our customer needs M&E Contract Management: Ensure effective contract structures and delivery for key M&E servicing and repair contracts across the Clúid stock Safety/ servicing contracts: Ensure effective servicing contracts are in place and delivered to protect our customers for key property/ environmental safety issues Policy/ procedures: Ensure all relevant operational policies and procedures for this work area are up to date and are being implemented Line Management: Manage the local Repairs operative (RO) and ensure that the RO is deployed effectively to deliver best value for money. Manage through supporting, educating and developing. Orientation: The R&SM will demonstrate Clúid values consistently:- Collaboration: with individual tenants and tenant groups, colleagues across all departments, contractors and suppliers Respect: for customers, contractors and colleagues alike ensuring that all services are designed around our customers needs and communicating effectively in the delivery of our services Innovation: Through deep understanding of the work, developing effective measures and by maintaining a knowledge of product, service and industry developments ensure Clúid and its customers benefit from innovation. Sustainability: Ensure value for money in all that we do for both Clúid and its customers. Ensure that activity minimises negative impacts upon the environment Key responsibilities: Open Book Repairs: Act as the Contract Manager for the Open Book contracts across the country. Co-ordinate the monthly Open Book audit programme and work closely with regional staff and partners contractors to ensure continuous improvement. In liaison with the regional Building Surveying Managers, carry out ongoing performance and budget analysis for reporting Lead on the training of regional staff and contractors in the Open Book cost management framework and any other policy or procedural developments.

4 Offer technical advice and guidance to the contact centre team to ensure successful delivery of the Repairs service. Support the regional staff and managers in resolving contract disputes or performance issues as required. Maintain strong links and effective communication across the business including Housing Services staff, Finance and New Business. Lead on establishing annual repairs budgets and monitor performance against the budgets set M&E contracts Support the Director of Property Services (DPS) and Head of Investment Planning (HIP) to ensure that effective contract arrangements are in place for the servicing and maintenance of key M&E components including (although not exhaustive) Lift management Gas and Oil appliance servicing (domestic and commercial) Fire detection, alarms, AOVs and emergency lighting Fire equipment Door/ gate entry and electronic barriers systems Emergency telecare systems Fall arrest systems CCTV systems Duties to include supporting the review of current contractual arrangements, recommending changes in contract structures, procuring new contractors and managing contracts. The contracts although managed and administered centrally will be delivered regionally through the local Building Surveying teams and the Housing Services staff. Safety/ servicing contracts Support the Director of Property Services (DPS) and HIP to make sure that Clúid ensures the safety and well-being of its customers, staff and 3 rd parties through ensuring proportionate systems are in place to manage the risk for environmental hazards such as:- Legionella Radon Asbestos Work closely with regional technical and housing staff, tenant groups and contractors to make sure contract arrangements continue to meet customer needs and that we can achieve continuous improvement. Ensure relevant policies and procedures are in place, communicated effectively, followed and regularly reviewed and that all processes remain compliant in terms of the relevant national and European standards Analyse contract performance and work profiles to establish any repair or servicing trends and take the necessary steps to correct issues arising and prevent their recurrence. Support the HIP in developing, monitoring and reviewing annual budgets for all M&E servicing and maintenance work. Provide any learning from the M&E products and systems performance to the in house design team to inform future design and specification

5 Line Management Direct line management of the Repairs Operative, supporting, educating and developing as necessary. Work closely with the regional Building Surveying Manager (BSM) to ensure the most effective deployment of the RO Management & Reporting Ensure that any contractors employed by Clúid Housing work in line with Clúid values and operate with safe systems at all times Ensure the organisation achieves value for money in all relevant activities. Use comprehensive data to identify patterns of disrepair, repair trends and other indicators across the stock and share with the Building Surveying Managers and the HIP to ensure remedial solutions are developed and programmed. Work collaboratively across the organisation to ensure the effective delivery of services to our customers Prepare and present reports and statistics as required to support the ongoing development of the service to and to promote good understanding of the work within Clúid, with our customers and other stakeholders. Corporate Responsibilities Ensure all activity is aligned to Clúid s values and contributes to the mission of supporting the development of thriving communities Adhere to all Clúid policies and procedures at all times To exercise discretion at all times To fulfil all care and high standards regarding both Clúid s and your own health and safety obligations General Adopt an approach of continuous learning and personal development To positively promote the Association in all activities Any other duties which are consistent with your role Key competencies required in the role Customer centred approach Communicating, Influencing and negotiating Flexible and Effective Objective and analytical in approach Innovation & Change Leadership Strong team working ethos

6 Key Skills Essential Desirable Candidates will be shortlisted on the basis of illustrating in their application that they fulfil the following criteria. Examples that demonstrate the ability to fulfil the criteria should be included as well as the above competencies. Education/ Qualifications: Essential Desirable Building Surveyor/ M&E (Level 8) or equivalent relevant discipline Managing Safely in Construction Certification Willingness to undertake ongoing professional development Knowledge/skills: Essential Desirable Highly computer literate with excellent working knowledge of a range of computer applications such as Excel and Word Specialist role related knowledge Communication skills verbal, written and presentation Knowledge of Health and Safety legislation and compliance within a property management setting. Strong planning and organisational skills Influencing and negotiation skills Problem solving skills Experience: Essential Desirable 5+ Years experience in a similar role Service contract management or delivery Relevant defect diagnosis and the identification of remedial works Managing cyclical and planned maintenance programmes Procurement and Contract Management Working with Mobile Surveying equipment Developing and delivering clear annual programmes of work Financial control and budget management skills The closing date for applications to be returned for this role is 24 th January 2017 noon. It is anticipated that Interviews for the position will be held on week beginning 30 th January 2017

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