THE SALVATION ARMY INTERNATIONAL MISSION STATEMENT

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1 The Salvation Army Australia Southern Territory POSITION DESCRIPTION Position Title Accommodation Options for Families Support Worker Employee Name Date December 2015 Division/ Entity/Location Melbourne Central Division Organisational Unit/ Department The Salvation Army Social Housing & Support (SASHS) Network THE SALVATION ARMY INTERNATIONAL MISSION STATEMENT The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human need in His name without discrimination. AUSTRALIA SOUTHERN TERRITORY S MISSION AND VALUES Mission The mission of The Salvation Army Australia Southern Territory is: Transforming lives: working for personal renewal through Jesus Christ, that touches and integrates the whole person Caring for people: engaging with others in need, without discrimination Making Disciples: patterning lives on Jesus Reforming Society: acting on the structures of society to restore justice Values The values of The Salvation Army Australia Southern Territory are: Human dignity: respecting the sanctity of human life as being made in the image of God. We affirm the worth and capacity of all people. Justice: acting with integrity and fairness, without discrimination, and being an advocate for the disadvantaged; managing all resources responsibly as stewards. We promote healthy and whole relationships, and good society. Hope: sharing the gospel of Jesus as a gracious invitation to wholeness. We work for reconciliation, healing and transformation for all people and creation. Compassion: engaging with others in the Spirit of Jesus. We feel compelled to stand with and do something about another s suffering. Community: owning our common humanity as we engage with people, working and journeying together, for mutual capacity building. We build community and meet with God in our encounter with others. All employees in non-ministry positions in The Salvation Army are expected to work in accordance with the Australia Southern Territory s mission and values and comply with Official Minutes, policies and procedures. SSC - AOF Support Worker.docx Page 1

2 Position reports to Coordinator Support Services Reportable Positions Nil Position Purpose Qualifications Award (if applicable) To provide an assertive outreach and case management model to families identified by the AOF Program as residing in or at risk of accessing unregistered rooming house accommodation. To assist these families in acquiring and maintaining long term, stable accommodation. Tertiary Qualifications or commensurate experience in Social Work or allied discipline. Social, Community, Home Care and Disability Services Award 2010 Classification Resource Management AOF Brokerage Total staff management (EFT) Nil Prerequisites Level 5 Paypoint (negotiable) All staff must consent to a police check prior to employment. A valid Working with Children Check (or equivalent for other states) is required for this position Personal Attributes Required Job Competencies Required Outcome focussed Client assessment Service user focussed Building client relationships Inclusive Case management Analytical Complex needs Ethical Challenging behaviour Specialist Competencies Required Demonstrates knowledge of housing sector including role, context, principles, philosophies, policies, regulations and legislation Understands and applies housing sector models, approaches, theories and practices when dealing with clients Ability to understand and respond to the needs of individuals experiencing housing, homelessness and/or tenancy issues

3 Key Result Areas Key Activities Standard Measures Provide Case Management to Families, including the securing of longterm accommodation. Work effectively in a team environment. Administration The assessment and intake of families identified by the AOF &/or IAP program as residing in, or at risk of, accessing rooming housing accommodation The provision of outreach intervention and case management support to families within the program. The collaborative development of case plans identifying goals and support strategies to achieve outcomes. The linkage of families to identified support services supporting outcomes, maximising linkages to recreational activities and education, employment and training opportunities that enhance connectedness and functioning The provision of support to families to maintain tenancy, including the liaison with the AOF Tenancy Worker, Community Housing providers, the Office of Housing, Real Estate Agents and other stakeholders. The referral of families to long-term support options, where identified, upon exit from the AOF program i.e. SHASP, ASF, SFaR. The maintenance of co-operation with colleagues, clients and managers The maintenance of a professional work ethic, including the sharing of information with colleagues and management The participation in program development and CQI activities The management of administrative processes underpinning service delivery. The maintenance of service user files and records is implemented in line with legislative, sector and service standards. The regular and routine entry of data in line with service reporting requirements. Clients are assessed against program indicators. Regular outreach visits are conducted to provide a service response to supported families. Families to have a documented case plan while being supported within the program, including multiple stakeholders, where identified. Clients will be supported in accessing other services through referral and follow-up, including assistance to develop or expand social and community networks. Housing strategies to be included in the case plan and engagement with stakeholders to be prioritised. Clients will be linked into support options upon program exit that will transition and address issues that may result in accommodation breakdown. Employee shows flexibility and courtesy towards other members of the team The worker demonstrates reliability, punctuality and flexibility and collaborative strategies for sharing relevant information are embedded. Contributes to program development, continuous service improvements and evaluations Participates in annual performance management planning. Client files and records are maintained in respect to SASHS and DHS Standards and are audited against external standards, in line with legislation. Data is entered into SAMIS in a timely and systematic process and before the scheduled export date for the AOF program.

4 Key Result Areas Key Activities Standard Measures Distribution of AOF Brokerage Supervision & Reflective Practice Work, Health & Safety Requirements The use of AOF Brokerage to facilitate and support housing outcomes The completion of all data entry and associated administrative tasks The proactive participation in line supervision. The prioritisation, attendance & participation in Team & Network Meetings. The taking of reasonable care for own health and safety The obedience with any reasonable instruction that is given by an authorised person to enable compliance with legislative requirements in providing a safe work space The reporting of any unsafe conditions or practices, and making suggestions to line-management on improving work, health & safety at SASHS and in other work areas The exercising of the duty of care in the health, safety and welfare of clients and ensure they are treated with dignity and respect The participation in the staff consultation process about work health & safety matters Clients are assessed against eligibility guidelines and the need for funding. Expenditure paperwork is authorised, signed and submitted as required The completion of a Supervision Proforma, submitted prior to scheduled session in line with Network Policy on monthly supervision The attendance at meetings is noted in the relevant meeting minutes. The undertaking of situational risk assessments on a case by case basis. The following of lawful direction issued by authorised persons and in line with the OH&S Act (Vic). The use of systems such as team meetings, supervision and the YMS to report concerns and areas of improvement The undertaking of situational risk assessment relevant to client safety The engagement in in safety system development and implementation where required Employee s Signature: Date: Print Name: Manager s Signature: Date: Print Name:

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