Final Examination Semester 2 / Year 2012

Transcription

1 Final Examination Semester 2 / Year 2012 COURSE : HUMAN RESOURCE MANAGEMENT COURSE CODE : MGMT 3013 TIME : 2 1/2 HOURS DEPARTMENT : MANAGEMENT, FINANCE & ACCOUNTING LECTURER : CHENG WYE KHENG Student s ID : Batch No. : Notes to candidates: 1) The question paper consists of 4 pages and 5 questions. 2) Answer all questions. 3) Return the question paper with your answer booklet.

2 QUESTION 1 Multiple-Choice Questions (2 marks x 10 questions = 20 marks) i) Jack hopes to be promoted to head of his department next year. In the meantime, he has been assigned to spend a year as assistant to the current department head. This is an example of the form of training. A. job rotation B. job instruction C. coaching D. modeling ii) Jane was hired soon after graduation and assigned to complete a management trainee program. She will move to various jobs each month for a nine-month period of time. Her employer is utilizing the form of training. A. job rotation B. job instruction C. coaching D. modeling iii) Which of the following statements is not true? A. Before collective bargaining can take place between an employer and a worker union, the union must first get recognition from the employer. B. The collective agreement, after being signed by the employer and the worker union, must be deposited with the Industrial Court. C. When a worker union writes to an employer requesting to begin negotiation, the employer must reply to the invitation within 10 days. D. An Industrial Court Award cannot be challenged, appealed or reviewed by any other court of law. iv) According to Trade Union Act, there must be a minimum of members to form a worker union. A. 9 B. 7 C. 12 D. 15 Page 1 of 4

3 v) Which of the following can be used to educate employees about safety at work? A. Induction of new employees B. The use of the company periodical C. Holding of special employee safety meetings vi) Which of the following is a health hazard at work? A. Radiation B. Excessive noise C. Inadequate lighting vii) Employers may conduct reference checks to verify a candidate s. A. age B. past behavior C. marital status viii) Which of the following statements is not true? A. Aptitude tests are basically a measure of what a person has learned. B. Intelligent tests measure not a single trait but several abilities such as memory, numerical ability, vocabulary etc. C. Motor abilities include finger dexterity, manual dexterity, speed of arm movement, and reaction time. D. One of the reasons for requiring preemployment medical examination is to prevent contagious diseases from entering the organization. ix) Stephanie has opted to work from 7 am to 3 pm so that she can be home when her son comes home from school in the afternoons. Her company must offer for Stephanie to have this option. A. compressed workweeks B. flexitime C. telecommuting D. Job sharing x) In a stress interview, the interviewer. A. tries to deduce what the applicant s on-the-job performance will be based on his or her answers to questions about past experiences B. tries to make the applicant uncomfortable in order to spot sensitivity C. gives a word problem to see how the candidates think under pressure D. tries to assess the strength of the applicant s desire for success Page 2 of 4

4 QUESTION 2 a) When an employee breaks a rule the employer must decide whether he has committed a major or minor misconduct. The classification is important as it affects the penalty chosen. List six examples of major misconduct which Industrial Court has held justified dismissal, and also list four examples of minor misconduct. b) According to the Industrial Court, the principle of LIFO should be adhered to cases of retrenchment. However, the Industrial Court has never insisted that the principle of LIFO must be applied to all situations. Other than principle of LIFO, what other factors need to be taken into consideration while selecting employees to be retrenched? [Total:20marks] QUESTION 3 a) Andrew, the supervisor of the engineering department, is in the process of evaluating his staff performance. Andrew is using critical incidents method. Describe this appraisal method. (8 marks) b) Most managers find the appraisal interview a very uncomfortable process. It requires certain skills to conduct the interview well. Explain three common methods of appraisal interviews. (12 marks) [Total:20marks] QUESTION 4 a) The CEO of a manufacturing company has decided to change the present wage system to a piece-rate system. What are the advantages and disadvantages of a piece-rate system? Cite two advantages and three disadvantages respectively. b) Mr.Wong s workforce is diverse in terms of their needs for benefits. He wants to devise a benefits plan which is tailored to their individual needs. You recommend the cafeteria benefits plan to him. Describe this plan. [Total:20 marks] Page 3 of 4

5 QUESTION 5 a) Though training is a major financial investment for the employer, it provides many advantages. List three of the advantages associated with training. (3 marks) b) Training today plays a key role in ensuring employees are working toward organizational goals. Training can be accomplished through the use of several techniques. Explain what do you understand by job instruction training? (5 marks) c) After the trainees have completed their training program, the program should be evaluated to see how well its objectives have been met. Discuss the criteria used to evaluate training effectiveness. (12 marks) [Total:20 marks] 000 Page 4 of 4