Januar y Sun Mon Tue Wed Thu Fri Sat

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1 Januar y Conducting TNA and Evaluate Training Effectiveness Conducting TNA and Evaluate Training Effectiveness Building an Effective Credit Risk Management Building an Effective Credit Risk Management Innovation and Creativity for Organisation Success Coaching and Mentoring Skills Best Practices in Inventory Management Innovation and Creativity for Organisation Success Coaching and Mentoring Skills Leading Conflict Resolution and Collaboration at the Workplace 7 Alat QC dan Perlaksanaan QCC Leading Conflict Resolution and Collaboration at the Workplace 7 Alat QC dan Perlaksanaan QCC Talent Management and Succession Planning for Senior Management Talent Management and Succession Planning for Senior Management Professional Development Programme for PAs and Secretaries Professional Development Programme for PAs and Secretaries Electrical and Air Conditioning Maintenance Electrical and Air Conditioning Maintenance Effective Supervisory Management Skills Effective Supervisory Management Skills Understanding Licensed Manufacturing Warehouse (LMW) Total Quality Management Understanding Licensed Manufacturing Warehouse (LMW) Total Quality Management Impact and Influence: The Art of Persuasion Effective Negotiation Skills for Purchasers Impact and Influence: The Art of Persuasion Effective Negotiation Skills for Purchasers How to Develop an Effective Safety and Health Committee How to Develop an Effective Safety and Health Committee Effective Communication Skills at Workplace Effective Communication Skills at Workplace Jan 1 (Tue) New Year Jan 21 (Mon) Thaipusam

2 Februar y Maintenance Planning Scheduling and Follow Up Maintenance Planning Scheduling and Follow Up Customer Service Excellence: Win and Keep Customers Customer Service Excellence: Win and Keep Customers Kepimpinan dan Kemahiran Motivasi Untuk Ketua Operator Kepimpinan dan Kemahiran Motivasi Untuk Ketua Operator Collecting Difficult Accounts: Action Plan for Success Collecting Difficult Accounts: Action Plan for Success Risk and Opportunity Management in the Perspectives of ISO 9001:2015 and ISO 14001:2015 Employers! Know Your Legal Rights (Understanding Employment Act 1955 with its Amendments) Cost Reduction Strategies for the Manufacturing Industry: Putting Strategy into Execution Cost Reduction Strategies for the Manufacturing Industry: Putting Strategy into Execution Energy Audit Energy Audit Creative Thinking and Decision Making: Making the Right Choices and Overcoming Obstacles Operasi Stor dan Gudang Creative Thinking and Decision Making: Making the Right Choices and Overcoming Obstacles Operasi Stor dan Gudang Developing Leaders Business Acumen Warehouse Safety and Manual Material Handling Developing Leaders Business Acumen Warehouse Safety and Manual Material Handling Achieving Zero Defects Through PokaYoke Achieving Zero Defects Through PokaYoke English for Customer Service English for Customer Service Feb 1 (Fri) Feb 5-6 (Tue-Wed) FT Day Chinese New Year

3 March Escalating Leaders to Higher Levels: What It Takes to Lead Escalating Leaders to Higher Levels: What It Takes to Lead Meningkatkan Keberkesanan Diri Meningkatkan Keberkesanan Diri Improving Interdepartmental Communication Improving Interdepartmental Communication Developing Performance Management System for Organisational Success (Day-) Developing Performance Management System for Organisational Success Eliminate Quality Problems Using 8D Approach Eliminate Quality Problems Using 8D Approach Blue Ocean Strategy-A Case Study Approach Blue Ocean Strategy-A Case Study Approach Developing Skills in HR Administration Developing Skills in HR Administration Finance for Non-Financial Managers and Executives Finance for Non-Financial Managers and Executives Basic Electricity for Non-Electrical Personnel Basic Electricity for Non-Electrical Personnel Fundamental Supply Chain Management Workshop to Enhance Business Effectiveness Fundamental Supply Chain Management Workshop to Enhance Business Effectiveness Understanding Industry 4.0 Communicating to Senior Managers and Key Stakeholders Workshop Import, Export Procedures, Documentations and Incoterms 2010 Import, Export Procedures, Documentations and Incoterms 2010 Coaching Employees for Performance, Development and Retention Coaching Employees for Performance, Development and Retention ISO45001:2018 Requirements and Internal Quality Auditing ISO45001:2018 Requirements and Internal Quality Auditing Supervisory Development: Develop Effective Coaching Skills to Deliver Optimum Performance (BM) Supervisory Development: Develop Effective Coaching Skills to Deliver Optimum Performance (BM) Sharpen Your Negotiation and Influencing Skills for Business Success Pengiraan dan Penilaian Stok Accident Prevention and Investigation at Workplace Sharpen Your Negotiation and Influencing Skills for Business Success Pengiraan dan Penilaian Stok Accident Prevention and Investigation at Workplace Crafting and Management of Logistics Contract Productivity Workshop: 5S Implementation at Workplace Crafting and Management of Logistics Contract Productivity Workshop: 5S Implementation at Workplace 31

4 April Essential Skills for Managerial Success Essential Skills for Managerial Success Minitab Basic for Data Analysis Minitab Basic for Data Analysis Misconduct, Effective Investigation and Prosecution for Domestic Inquiry Misconduct, Effective Investigation and Prosecution for Domestic Inquiry Behaviour-Based Safety and Safety Performance Measurements Behaviour-Based Safety and Safety Performance Measurements Effective Planning and Time Management Skills for Supervisors Effective Planning and Time Management Skills for Supervisors Corporate Big Data Workshop: Step-by-Step Understanding the Process of Big Data Lean Practices in Store, Warehouse and Logistics Cost Reduction Techniques for Maintenance Corporate Big Data Workshop: Step-by-Step Understanding the Process of Big Data Lean Practices in Store, Warehouse and Logistics Cost Reduction Techniques for Maintenance Corporate Big Data Workshop: Step-by-Step Understanding the Process of Big Data (Day-3) Kaizen: Create a Culture for Continuous Improvement Maintenance Cost Control, Reductions and Energy Saving Kaizen: Create a Culture for Continuous Improvement Maintenance Cost Control, Reductions and Energy Saving Client Handling Skills Enterprise Risk Management Developing and Reviewing HR Policy & Procedures and Employee Handbook Enterprise Risk Management Developing and Reviewing HR Policy & Procedures and Employee Handbook Transformasi Diri dan Pembentukan Personaliti Unggul How to Prepare and Maintain Full Set of Accounts Transformasi Diri dan Pembentukan Personaliti Unggul How to Prepare and Maintain Full Set of Accounts Letters of Credit (LC) Operations and Trade Financing Letters of Credit (LC) Operations and Trade Financing Decision-Making in Warehousing Teknik Kawalan Kualiti untuk QC English for Managers: Failure to Heed is a Failure to Lead Decision-Making in Warehousing Teknik Kawalan Kualiti untuk QC English for Managers: Failure to Heed is a Failure to Lead Power of Positive Mindset and Attitude: A Secret to Peak Performance Occupational First Aid and Cardiopulmonary Resuscitation (CPR) Programme Power of Positive Mindset and Attitude: A Secret to Peak Performance Occupational First Aid and Cardiopulmonary Resuscitation (CPR) Programme Industry Revolution 4.0 (IR4.0) and Internet of Things (IoT) Optimising Team Dynamic and Performance

5 May The Art of Marketing: Promote Your Products to Reach the Target Customers Effectively The Art of Marketing: Promote Your Products to Reach the Target Customers Effectively Managing and Improving Warehouse Operations: Practices for Effective Performance Managing and Improving Warehouse Operations: Practices for Effective Performance * Awal Ramadan Technical Communication in s, Reports & Minutes Writing Technical Communication in s, Reports & Minutes Writing Managing Your Time Monster Conducting Effective Performance Dialogue and Appraisal Conducting Effective Performance Dialogue and Appraisal Develop Leadership Strength with Business Focus Develop Leadership Strength with Business Focus Packaging, Marking and Labelling for Storage and Shipping Packaging, Marking and Labelling for Storage and Shipping Customer Relationship Management: Customer Retention Customer Relationship Management: Customer Retention Understanding IATF 16949:2016 Requirements Environment and Safety Awareness Understanding IATF 16949:2016 Requirements The Delicate Art of Giving Feedback: A Guide for Managers and Supervisors The Delicate Art of Giving Feedback: A Guide for Managers and Supervisors Executive Development Programme: Formula to Reach Your Potential Executive Development Programme: Formula to Reach Your Potential Effective Advanced Negotiation Skills for Business Success Effective Advanced Negotiation Skills for Business Success May 1 (Wed) Worker s Day May 19 (Sun) Wesak Day May 22 (Wed) Nuzul Al-Quran

6 June Strategic Planning for Senior Management Strategic Planning for Senior Management Professional Selling Skills: Practical Guide for Success Professional Selling Skills: Practical Guide for Success HR for Non-HR Managers Lean Production System Training Electrical and Air Conditioning Maintenance HR for Non-HR Managers Lean Production System Training Electrical and Air Conditioning Maintenance Hazard Identification, Risk Assessment and Risk Control (HIRARC) Industry Revolution 4.0 (IR4.0): A Data-Driven Organisation Hazard Identification, Risk Assessment and Risk Control (HIRARC) Safe Forklift Driving Skills Production Manager s Survival Tools Production Manager s Survival Tools Leadership and People Management Proficiencies Leadership and People Management Proficiencies Effective Inventory Control: Balancing Cost and Operation Efficiency Effective Inventory Control: Balancing Cost and Operation Efficiency Teknik-Teknik Peningkatan Produktiviti Teknik-Teknik Peningkatan Produktiviti Membina Penyelia Yang Berkesan dan Berprestasi Membina Penyelia Yang Berkesan dan Berprestasi 30 Jun 5-6 (Wed-Thu) Hari Raya Puasa

7 July Cost Reduction Strategies for the Manufacturing Industry: Putting Strategy into Execution Effective Communication Skills at Workplace Cost Reduction Strategies for the Manufacturing Industry: Putting Strategy into Execution Effective Communication Skills at Workplace Basic Electricity for Non-Electrical Personnel Effective Supervisory Management Skills Basic Electricity for Non-Electrical Personnel Effective Supervisory Management Skills Coaching and Mentoring Skills How to Develop an Effective Safety and Health Committee Best Practices in Inventory Management Coaching and Mentoring Skills How to Develop an Effective Safety and Health Committee Talent Management and Succession Planning for Senior Management Understanding Licensed Manufacturing Warehouse (LMW) Risk and Opportunity Management in the Perspectives of ISO 9001:2015 and ISO 14001:2015 Talent Management and Succession Planning for Senior Management Understanding Licensed Manufacturing Warehouse (LMW) Customer Service Excellence: Win and Keep Customers Customer Service Excellence: Win and Keep Customers Building an Effective Credit Risk Management Building an Effective Credit Risk Management Conducting TNA and Evaluate Training Effectiveness Conducting TNA and Evaluate Training Effectiveness Import, Export Procedures, Documentations and Incoterms 2010 Import, Export Procedures, Documentations and Incoterms Innovation and Creativity for Organisation Success Effective Negotiation Skills for Purchasers Cost Reduction Techniques for Maintenance Innovation and Creativity for Organisation Success Effective Negotiation Skills for Purchasers Cost Reduction Techniques for Maintenance Leading Conflict Resolution and Collaboration at the Workplace Warehouse Safety and Manual Material Handling Supervisory Development: Develop Effective Coaching Skills to Deliver Optimum Performance (BM) Leading Conflict Resolution and Collaboration at the Workplace Warehouse Safety and Manual Material Handling Supervisory Development: Develop Effective Coaching Skills to Deliver Optimum Performance (BM) Professional Development Programme for PAs and Secretaries Professional Development Programme for PAs and Secretaries English for Customer Service Total Quality Management Total Quality Management

8 August English for Customer Service Creative Thinking and Decision Making: Making the Right Choices and Overcoming Obstacles Collecting Difficult Accounts: Action Plan for Success Creative Thinking and Decision Making: Making the Right Choices and Overcoming Obstacles Collecting Difficult Accounts: Action Plan for Success Impact and Influence: The Art of Persuasion Employers! Know Your Legal Rights (Understanding Employment Act 1955 with its Amendments) Impact and Influence: The Art of Persuasion Fundamental Supply Chain Management Workshop to Enhance Business Effectiveness Fundamental Supply Chain Management Workshop to Enhance Business Effectiveness Developing Leaders Business Acumen Developing Leaders Business Acumen Accident Prevention and Investigation at Workplace Accident Prevention and Investigation at Workplace Developing Performance Management System for Organisational Success Developing Performance Management System for Organisational Success Operasi Stor dan Gudang Operasi Stor dan Gudang Achieving Zero Defects Through PokaYoke Achieving Zero Defects Through PokaYoke Aug 11 (Sun) Hari Raya Qurban Aug 31 (Sat) National Day

9 September Enterprise Risk Management Developing Skills in HR Administration Pengiraan dan Penilaian Stok Understanding IATF 16949:2016 Requirements 12 Enterprise Risk Management Developing Skills in HR Administration Pengiraan dan Penilaian Stok Understanding IATF 16949:2016 Requirements Finance for Non-Financial Managers and Executives Finance for Non-Financial Managers and Executives Letters of Credit (LC) Operations and Trade Financing Letters of Credit (LC) Operations and Trade Financing Eliminate Quality Problems Using 8D Approach Eliminate Quality Problems Using 8D Approach Behaviour-Based Safety and Safety Performance Measurements Behaviour-Based Safety and Safety Performance Measurements Meningkatkan Keberkesanan Diri Meningkatkan Keberkesanan Diri Effective Planning and Time Management Skills for Supervisors Effective Planning and Time Management Skills for Supervisors Understanding Industry 4.0 Client Handling Skills Escalating Leaders to Higher Levels: What It Takes to Lead Crafting and Management of Logistics Contract Minitab Basic for Data Analysis Sep 1 (Sun) Awal Muharram Sep 9 (Mon) SPB Yang di-pertuan Agong s Birthday Sep 16 (Mon) Malaysia Day

10 October Escalating Leaders to Higher Levels: What It Takes to Lead Essential Skills for Managerial Success Essential Skills for Managerial Success Crafting and Management of Logistics Contract ISO45001:2018 Requirements and Internal Quality Auditing ISO45001:2018 Requirements and Internal Quality Auditing Minitab Basic for Data Analysis Industry Revolution 4.0 (IR4.0) and Internet of Things (IoT) Managing Your Time Monster Developing and Reviewing HR Policy & Procedures and Employee Handbook Occupational First Aid and Cardiopulmonary Resuscitation (CPR) Programme Developing and Reviewing HR Policy & Procedures and Employee Handbook Occupational First Aid and Cardiopulmonary Resuscitation (CPR) Programme Customer Relationship Management: Customer Retention Measurement System Analysis and Calibration System Customer Relationship Management: Customer Retention Measurement System Analysis and Calibration System Transformasi Diri dan Pembentukan Personaliti Unggul Energy Audit Communicating to Senior Managers and Key Stakeholders Workshop Transformasi Diri dan Pembentukan Personaliti Unggul Energy Audit Optimising Team Dynamic and Performance Sharpen Your Negotiation and Influencing Skills for Business Success How to Prepare and Maintain Full Set of Accounts Sharpen Your Negotiation and Influencing Skills for Business Success How to Prepare and Maintain Full Set of Accounts Blue Ocean Strategy-A Case Study Approach 22 Blue Ocean Strategy-A Case Study Approach 23 Environment and Safety Awareness Decision-Making in Warehousing Decision-Making in Warehousing Improving Interdepartmental Communication Improving Interdepartmental Communication Maintenance Planning Scheduling and Follow Up Maintenance Planning Scheduling and Follow Up Kepimpinan dan Kemahiran Motivasi Untuk Ketua Operator Kepimpinan dan Kemahiran Motivasi Untuk Ketua Operator Oct 27 (Sun) Deepavali

11 November Misconduct, Effective Investigation and Prosecution for Domestic Inquiry Misconduct, Effective Investigation and Prosecution for Domestic Inquiry Leadership and People Management Proficiencies Leadership and People Management Proficiencies Effective Advanced Negotiation Skills for Business Success Effective Advanced Negotiation Skills for Business Success Executive Development Programme: Formula to Reach Your Potential Executive Development Programme: Formula to Reach Your Potential Professional Selling Skills: Practical Guide for Success Professional Selling Skills: Practical Guide for Success Corporate Big Data Workshop: Step-by-Step Understanding the Process of Big Data Kaizen: Create a Culture for Continuous Improvement English for Managers: Failure to Heed is a Failure to Lead Corporate Big Data Workshop: Step-by-Step Understanding the Process of Big Data Kaizen: Create a Culture for Continuous Improvement English for Managers: Failure to Heed is a Failure to Lead Corporate Big Data Workshop: Step-by-Step Understanding the Process of Big Data (Day-3) Conducting Effective Performance Dialogue and Appraisal Maintenance Cost Control, Reductions and Energy Saving Conducting Effective Performance Dialogue and Appraisal Maintenance Cost Control, Reductions and Energy Saving Safe Forklift Driving Skills Develop Leadership Strength with Business Focus Power of Positive Mindset and Attitude: A Secret to Peak Performance Develop Leadership Strength with Business Focus Power of Positive Mindset and Attitude: A Secret to Peak Performance Managing and Improving Warehouse Operations: Practices for Effective Performance Hazard Identification, Risk Assessment and Risk Control (HIRARC) Managing and Improving Warehouse Operations: Practices for Effective Performance Hazard Identification, Risk Assessment and Risk Control (HIRARC) Technical Communication in s, Reports & Minutes Writing Technical Communication in s, Reports & Minutes Writing Nov 9 (Sat) Nabi Muhammad s Birthday

12 December Coaching Employees for Performance, Development and Retention Packaging, Marking and Labelling for Storage and Shipping Membina Penyelia Yang Berkesan dan Berprestasi Coaching Employees for Performance, Development and Retention Packaging, Marking and Labelling for Storage and Shipping Membina Penyelia Yang Berkesan dan Berprestasi Production Manager s Survival Tools HR for Non-HR Managers Production Manager s Survival Tools HR for Non-HR Managers Industry Revolution 4.0 (IR4.0): A Data-Driven Organisation The Art of Marketing: Promote Your Products to Reach the Target Customers Effectively The Art of Marketing: Promote Your Products to Reach the Target Customers Effectively Effective Inventory Control: Balancing Cost and Operation Efficiency Effective Inventory Control: Balancing Cost and Operation Efficiency Strategic Planning for Senior Management Strategic Planning for Senior Management Lean Practices in Store, Warehouse and Logistics Lean Practices in Store, Warehouse and Logistics The Delicate Art of Giving Feedback: A Guide for Managers and Supervisors The Delicate Art of Giving Feedback: A Guide for Managers and Supervisors Dec 11 (Wed) Dec 25 (Wed) Sultan of Selangor s Birthday Christmas