BUILDING AND SUSTAINING RESILIENT TEAMS

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1 tendleaders BUILDING AND SUSTAINING RESILIENT TEAMS No matter what business you are in, a committed team that works hard, stays focused, and comes to work energized and healthy is an essential element to your success.

2 THE PROBLEM WITH HIGH STRESS WORKPLACES If your work involves any degree of high stress, including direct and indirect trauma exposure, you and your staff will find it far harder to stay energized, healthy and focused. Workplace demands have increased over the past decade and are expected to continue to escalate. All of these complicated factors have likely affected your team in the form of burnout, sick time, low morale and high turnover. These consequences can, in turn, seriously limit your success as a leader, and the success of your organization. THE SOLUTION TEND Leaders. An intensive, 4-day course that provides leaders with the foundational skills required to build and support effective, healthy, successful and sustainable teams who work in high stress and trauma-exposed environments. TEND Leaders will give you the tools to: Identify stress, burnout, compassion fatigue and secondary trauma Reduce the risks of stress effects in your staff Understand the critical role you play in organizational health Define the ecology of your workplace and prioritize your current needs Increase team resiliency Build team cohesion by addressing conflict situations when they arise Understand and address your strengths and challenges as a leader Develop a healthy and sustainable workplace culture

3 THE RETURN ON INVESTMENT The cost of workplace stress is staggering: a decade of research demonstrates the direct impact of employee stress on an organization s capacity, culture, recruitment and retention, absenteeism and quality of service delivery. There is a strong business case for addressing workplace stress with solid ROI of $0 to $5.00 for every dollar spent. TEND Leaders is a smart investment for your organization. WHO SHOULD ATTEND: Leaders (current or aspiring) looking for the skills to enable them to build and sustain exceptional teams. TEND Leaders is for managers and supervisors working in high-stress, trauma-exposed workplaces like: Healthcare Criminal justice sector Social and human services Emergency response Armed forces Education Child welfare Community mental health Enrollment Fees: Includes: $ CAN 4 days of training, course materials, breakfast, lunch and refreshment breaks. Travel and accommodation not included. Dates: November 7-10, 2016 Location: Donald Gordon Centre, Queen s University, Kingston Ontario.

4 TRAINING CALENDAR MONDAY, NOVEMBER 7 TIME SESSION 9:00-12:00 The Cost of Caring: Understanding how burnout, compassion fatigue and secondary traumatic stress can impact team productivity and quality of service delivery. Compassion fatigue has been called a disorder that affects those who do their work well. Compassion fatigue and secondary trauma are characterized by deep emotional and physical exhaustion, a shift in a professional s sense of hope and optimism about the future and the value of their work. The level of compassion fatigue a helping professional experiences can ebb and flow from one day to the next. Even very healthy individuals with optimal life/work balance and self care strategies can experience a higher than normal level of compassion fatigue when they are overloaded, are working with traumatic content, or find their case load suddenly heavy with individuals who are all chronically in crisis. Over time, this can lead to increased sick time, a decline in the quality of service delivery and clinical errors. While self-care practices and increased attention to achieving work-life balance have been touted as the most effective approaches to reducing burnout and compassion fatigue, recent research has shown that they have limited effect. This session will present the current state of research on the most effective evidence-based practices to address compassion fatigue, secondary trauma and burnout. Françoise Mathieu, M.ED., CCC. RP The Compassion Fatigue Workbook, by Françoise Mathieu 1:00-4:00 Essential grounding and debriefing skills for front line staff The pace, content and competing demands of the modern workplace have left many of our staff operating in constant stress and overdrive. This elevated stress state is exacerbated by added pressures and trauma exposure. Eventually, service providers can find themselves shutting down and numbing out; our bodies were simply not built to function in this high-energy state for extended periods of time. As a result, we see many negative physical, emotional, behavioural and relational consequences in the workplace. This session will provide skills to help you and your staff become more centered amongst the chaos. Developing grounding skills is crucial for front-line workers and others working with forensic evidence, investigations, court, with witnesses and victims and those working with individuals who have experienced difficult and traumatic experiences. Françoise Mathieu, M.ED., CCC. RP The Body Keeps the Score Bessel Van Der Kolk

5 TUESDAY, NOVEMBER 8 TIME SESSION 8:00-8:45 Trauma Sensitive Yoga (Optional) 9:00-4:00 Taking the Lead: Leadership in High Stress, Trauma-Exposed Workplaces (Part 1) As Leaders, managers and supervisors can play an essential role in mitigating the effects of stress and increasing the resilience of their staff. This session equips managers and supervisors with the tools to be effective leaders and to build strong, resilient and productive teams. COURSE CONTENTS 1. Understand the unique properties of trauma-exposed work and the critical need to enhance resiliency Apply the Complex Stress Model of Workplace Stress which includes both the systembased stresses and traumatic stresses (direct trauma and vicarious trauma). Recognize the impact of chronic stress on individuals, teams and organizations. Understand the cause and effect relationships between the risk for systemic and traumatic stress, self-care strategies and stress-related outcomes Evaluate your team s current risk and resilience profiles 2. Explore the critical role of managers and supervisors in trauma-exposed work Introduce and apply the Organizational Health Model Explore the vital role of managers in Organizational Health Discuss the risk and resiliency factors driving your Organizational Health profile Use assessment tools to identify areas that are most challenging for managers and supervisors: e.g., recruitment and retention, change management, staff turnover, building trust, communicating up and down, mentoring/coaching staff, generational differences. Dr. Patricia Fisher, R. Psych., L. Psych. Building Resilient Teams: Facilitating Workplace Wellness & Organizational Health in Trauma-Exposed Environments, By Dr. Patricia Fisher

6 WEDNESDAY, NOVEMBER 9 TIME SESSION 8:00-8:45 Mindfulness Yoga (Optional) 9:00-4:00 Taking the Lead: Leadership in High Stress, Trauma-Exposed Workplaces (Part 2) OVERVIEW 1. Supporting Managers and Supervisors as effective leaders Define and prioritize your most critical leadership tasks Identify the supports you need to be an effective manager/supervisor Use self-assessment tools to discover your areas of personal strength and challenge as a leader Develop practical plans to meet your leadership needs 2. Develop your own sustainable and effective supervision & mentoring program Define the ecology of your workplace and prioritize your current needs Identify the three key functions of a supervision and mentoring program Evaluate your team s current strengths and challenges with supervision and mentoring Review our unique toolkit for leaders in trauma-exposed work Plan a realistic and effective supervisory/mentoring program for your team Dr. Patricia Fisher, R. Psych., L. Psych.

7 THURSDAY, NOVEMBER 10 TIME SESSION 8:00-8:45 Yoga (Optional) 9:00-12:00 Managing conflict, change and uncertainty Our work landscape is changing rapidly many agencies are currently facing new policies, mandates and organizational upheaval that can contribute to environments fraught with stress, uncertainty, transformation and conflict. In addition, staff who work in high-stress, trauma-exposed environments spend their days addressing individuals problems, hearing difficult stories and being exposed to secondary and primary trauma. With so many competing demands, stressors due to workplace conflict are often overlooked and minimized. When compounded with the stress of the work, conflict can have disastrous effects on the health of an agency and its staff. Topics Covered Why is conflict so important? How can we harness conflict? Five tools for making conflict work Meaghan Welfare, BA 1:00-4:00 Turning Insight into Action: Developing a plan In this final session, the TEND team will help you craft a step-by-step action plan to address the specific needs of your team. Tapping into their 50+ years of combined experience, our trainers will share their best practices and lessons learned. You will leave with key resources and tools to engage your staff. This will also be an opportunity for you to address sector-specific issues and concerns, individually or in groups. TRAINERS: Françoise Mathieu, M.ED., CCC. RP Dr. Patricia Fisher, R. Psych., L. Psych. TEND Leaders Manual Tools: Workshop Kit

8 tendteam Francoise Mathieu, M.ED., CCC. RP Co-Executive Director, TEND Françoise Mathieu is the founder of Compassion Fatigue Solutions, and a sought-after speaker and educator in Canada, the U.S. and around the world. With over 20 years of work in the field of mental health, she brings extensive experience as a crisis counselor, and nearly a decade of working with Health Canada s CFMAP (Canadian Forces Member Assistance Program). Françoise is now Co-Executive Director of TEND, a joint venture with Dr. Patricia Fisher and divides her time between public speaking engagements and working with organizations looking to train their teams about burnout, compassion fatigue, vicarious trauma, high stress workplaces, self care and helper wellness. Françoise is one of the leaders of Compassion Fatigue and Vicarious Trauma education in North America. Since 2001, she has given hundreds of seminars on compassion fatigue and self care across the continent to over 50,000 helping professionals in the fields of health care, child welfare, the criminal justice sector, social and human services, emergency response, armed forces, education, addiction treatment and the Immigration and Refugee Board. She is the author of The Compassion Fatigue Workbook, which was published by Routledge in 2012 as well as the author of several feature articles. Françoise is also the chair of the CARE4YOU Conference, a popular event which brings together leaders in the field, front line workers and compassion fatigue educators for two days of learning, connection and refueling. This event is held in June every year. Dr. Patricia Fisher, R.Psych., L.Psych. Co-Executive Director, TEND Dr. Patricia Fisher is a clinical psychologist and specialist in organizational health and workplace wellness in trauma-exposed workplaces. As the founder of Fisher & Associates, over the past 20 years she has developed a host of research-based training programs, assessment tools and solutions for trauma-exposed workplaces and the staff and managers who work in them. Dr. Fisher has worked extensively with agencies and organizations from the social services, healthcare, justice, legal, corrections, policing, and emergency response sectors as well as those from other traumaexposed environments. She has authored numerous reports and research papers and 9 books addressing trauma-exposed workplace issues. Her most recent book Building Resilient Teams: Facilitating Workplace Wellness & Organizational Health in Trauma-Exposed Environments, was published in fall 2015 and is now being used in a wide range of trauma-exposed workplaces. As a leader in the field, Dr. Fisher has consulted widely with both private and non-profit organizations, and government bodies at the state, provincial and federal levels to develop policy and solutions to the complex organizational challenges that often accompany high stress and trauma-exposed sectors. Dr. Fisher is a frequent and sought after speaker at international conferences. Dr. Fisher is now Co-Executive Director of TEND, a joint venture with Françoise Mathieu, and continues to work with trauma-exposed organizations, and to develop new researchbased assessment tools, resources and training programs for managers and staff working in these critical fields. Meaghan Welfare, BA Associate, TEND Meaghan Welfare is a conflict management practitioner with the Department of National Defence at CFB Kingston. She is also a Certified Compassion Fatigue Educator with the Green Cross Academy of Traumatology. She holds a degree in criminology and criminal justice with a minor in law, a graduate certificate in dispute resolution from York University and a certificate in family mediation from University of Waterloo. Meaghan has many years of experience working in the field of conflict management in the workplace, community, family and criminal justice system. She began her career as a Program Coordinator with the Durham Community Mediation Program and Victim Offender Reconciliation Program in Ajax, Ontario. Meaghan has experience working with government departments including the National Parole Board, Veterans Affairs, Department of National Defence, Corrections Canada, and Canada Post. Meaghan has also worked with non-profit organizations and public companies. Meaghan develops and delivers training in the field of conflict management, communication, workplace bullying, decision-making for board of directors and compassion fatigue and vicarious trauma, among other topics. She is currently a member of the Advisory Committee for ResolveKingston, a non-profit Program provided by K3C Community Counselling Centres, which provides mediation and victim offender reconciliation services to the Kingston and region community.