Welcome! We ll be starting shortly.

Transcription

1 Welcome! We ll be starting shortly. We have a plan for that! We have a plan for that!

2 Mission possible: ADP s Global Business Resiliency Program September 8, 2014 Agenda ADP At A Glance BRO: Who We Are Program Overview Global Program Development Challenges, Year In Review, Future State Questions 4

3 ADP At A Glance 5 ADP At A Glance Did you know that ADP... Pays 24 million (1 in 6) workers in U.S., and 10 million elsewhere Electronically moved $1.4 trillion in client tax, direct deposit, and related client funds in fiscal 2013 within the U.S. Processed 51 million W-2s in 2013 Serves more than 620,000 businesses of all types and sizes in more than 125 countries 6

4 ADP At A Glance Other Interesting Facts... Largest provider of HR services in North America, Europe, Latin America, and the Pacific Rim Exceptionally strong AA credit ratings from Moody s and Standard & Poor's Annual client revenue retention rate of more than 90 percent and an average client tenure of about 10 years 7 Business Resiliency Office: Who We Are Formed in 2010 Team of 15 in 5 countries 14 languages 8

5 Be Careful What You Wish For. The best way to get management excited about a disaster plan is to burn down the building across the street. Dan Erwin, Security Officer Dow Chemical Co. 9 Program Overview ADP s Global Business Resiliency Policy and Program... Established to provide a single framework for how ADP: ü manages and controls identified risks ü prepares for, responds to, and recovers from disaster events 10

6 Global Services Delivered Crisis Incident Management Large-scale local, regional, or global events that impact several ADP Business Units Global Program Administration Global Policy Dev / Mgmt. Tools Administration Awareness / Training Metrics Program Development Business Unit / Country Program Implementation Joint effort between BRO and the Business 11 Global Program Development

7 Methodology Executive Buy-In Business Resiliency Champion and Subject Matter Experts Assigned Functional Lines of Business Identified Program Implementation Begins 13 Project Activities Exercise Maintenance On-Site Session Develop BCP/IMP Pre-Work 14

8 Risk Threat Analysis (RTA) Pre-Business Resiliency Office: Word template Separate instructions document Post-Business Resiliency Office: Excel template One consolidated document 15 Risk Threat Analysis (RTA) 16

9 Risk Threat Analysis (RTA) 17 Business Impact Analysis (BIA) Pre-Business Resiliency Office: 40 questions Lengthy word document Separate tool Review period limitations Post-Business Resiliency Office: 7 questions Excel template BIA integrated into planning tool Automated formulas No review period limitations 18

10 Business Impact Analysis (BIA) 19 Business Impact Analysis (BIA) 20

11 Business Impact Analysis (BIA) 21 Plan Development Pre-Business Resiliency Office: Utilized 40 question BIA Manual input/upload of data Post-Business Resiliency Office: Data Gathering Worksheets Data gathering done in phases Training / Consultation Data validation 22

12 Plan Development 23 Plan Development 24

13 Plan Development 25 Plan Development 26

14 Plan Development 27 Exercises Pre-Business Resiliency Office: Almost non-existent Same scenarios utilized No consistent method Post-Business Resiliency Office: Annual requirement Utilizing realistic scenarios Utilizing templates Pre-exercise preparation 28

15 Exercises 29 Exercises 30

16 Exercises 31 Exercises 32

17 Exercises 33 Project Close-Out Pre-Business Resiliency Office: Nothing in Place Post-Business Resiliency Office: Summary Report Findings Presentation / Sign Off 34

18 Project Close-Out 35 Project Close-Out 36

19 Project Close-Out 37 Maintenance Pre-Business Resiliency Office: Annual reviews Time consuming Approvals not consistent Post-Business Resiliency Office: Review schedule Updates any time Less time consuming Annual approvals 38

20 Challenges Year In Review Future State 39 Challenges Global Methodology Planning Tool Customization Team Ramp-up and Training Culture Data Privacy Global Business Unit Organizational Changes 40

21 Year in Review Program Development 12 Countries 29 Engagements 949 Business Impact Analysis (BIAs) 288 Business Continuity Plans (BCPs) Crisis Management 16 Countries 19 Active Events 24 Monitored Events 13 Supporting Role Certifications (CBCP) 11 New 4 Existing 15 Total 41 Future State Integrated Testing New Planning Tool Process Improvements 42

22 Questions? 43 44