U.S. Department of Labor Employment and Training Administration Region 5 Performance Roundtable

Transcription

1 U.S. Department of Labor Employment and Training Administration Region 5 Performance Roundtable

2 Overview of the Indicator Discuss importance of the indicator (shared results) Review Pilot Program Reporting Identifying the Measure Evaluation 2

3 Effectiveness In Serving Employers 3

4 Dual customer system Provide employers with skilled workers Provide high quality services to job seekers Provide talent solutions for employers over time Provide a depth of service to employers across State/Local economies 4

5 What is a shared outcome? Sharing outcomes means: Sharing definitions, outcomes, and systems; Recognizing the depth of each partner s contributions and valuing the uniqueness of each partner; Promoting each agency s programs; Working to understand each agency s systems; Knowing each partner s contribution to the outcome; and Respecting each agency s established relationships with businesses. 5

6 Why shared outcomes instead of programspecific outcomes? Create efficiencies Improve coordination Reduce competition 6

7 Adult Ed Workforce RSA Employers Job Seekers Forming stronger partnerships leads to better service for employers and job seekers 7

8 Which of the list below are the three possible approaches for measuring the Effectiveness in Serving Employers? a. Business Satisfactory Survey b. Repeat Business Customers c. Employer Happiness Index d. Retention with the same employer e. Employer Penetration Rate 8

9 Retention With the Same Employer Employer Penetration Rate Repeat Business Customers 9

10 Piloting indicators in PY2016 & PY2017 States must collect information on two of the three approaches States may develop their own indicator 10

11 Once the two approaches are selected, a State must use the same two approaches throughout the entire pilot. True or False? Answer: False. States may change the approaches that they decide to report during the pilot period. In addition: If a State decides to switch to one of the approaches that requires data analysis from prior years such as Repeat Business Customer, the State will need the data from the prior years (i.e., looking back to July 2016). 11

12 Approach Data Element Data Source(s) Retention with the Same Employer % Wage Records Repeat Business Customer % Business Customer Database Employer Penetration % Business Customer Database and BLS Data 12

13 Definition Pros/Cons UI Wage Records 13

14 Definition BLS Quarterly Census of Employment and Wages Contact your state LMI staff with questions Pros/Cons 14

15 Definition Pros/Cons BLS Quarterly Census of Employment and Wages Contact your state LMI staff with questions 15

16 The Effectiveness in Serving Employers indicator is reported quarterly. True or False? Answer: False. The Effectiveness in Serving Employers indicator will be reported annually for all WIOA core programs. In addition: The outcomes will be shared by all WIOA core programs because it is a shared indicator covering all core programs. Reported outcomes for this indicator will be by State, rather than by program. There is no reporting distinction made for title I programs for this indicator. 16

17 States designate a lead agency for combining reports States did not have to report on the Effectiveness in Serving Employers performance indicator for the PY 2016 Annual Report Required to report with approaches would be used PY 2017 Annual Report will be the first time that outcomes will be reported 17

18 Effectiveness In Serving Employers 18

19 Which measures did your State decide to use? Retention with the same employer Repeat Business Customers Employer Penetration Rate Did your State opt to develop additional measures? What do you see as the value in these measures? 19

20 Describe how the State you represent decided which ESE measures to report on? Was there a decision making process that you can describe? What were the most important factors in making the decision? 20

21 Describe the collaborative relationship with your partners in the development of the pilot for this indicator Share any best practices Describe any challenges/obstacles and how you plan to overcome them 21

22 How are you coordinating the reporting function across programs to report a shared indicator? How are you working with local areas on implementing the measures? 22

23 If your State could develop this indicator with few restrictions, barriers, etc. how would you create this indicator of performance? Describe what it would look like. 23

24 What other support (technical assistance) would you like to receive from the Department while implementing this indicator of performance? 24

25 Effectiveness In Serving Employers 25

26 To understand what employer services are being delivered under WIOA To understand past and current approaches to measuring employer services for validity, reliability, practicality, and unintended consequences To conduct a comparative assessment of these approaches and develop a base of knowledge as a foundation for selecting appropriate measures and methods of evaluating them moving forward 26

27 The workforce system serves both job seekers and employers WIOA requires the development of indicators of effectiveness in serving both job seekers and employers to be implemented across the 4 core programs States are piloting 3 measures toward meeting WIOA s requirement with respect to employer measures 27

28 Retention With the Same Employer Repeat Business Customers Employer Penetration Rate 28

29 Synthesis of available information on employer services and performance measurement Two online questionnaires State workforce administrators Employers Interviews and site visits Identification of potential data sources for establishing the validity and reliability of performance measures 29

30 U.S Department of Labor Key Staff Employment and Training Administration (ETA) Dr. Heather Parker, Supervisory Workforce Analyst, Pilots, Demonstration, and Research Team, Office of Policy Development and Research Michelle Ennis, Workforce Analyst, Office of Policy Development and Research Chief Evaluation Office (CEO) Megan Lizik, Senior Evaluation Specialist 30

31 Workforce Innovation and Opportunity Act, Pub. L Workforce Innovation and Opportunity Act Statute 113publ128.pdf WIOA Joint Rule for United and Combined State Plans, Performance Accountability, and the One- Stop System Joint Provisions, 81 FED. REG (Aug. 19, 2016) This Joint WIOA Joint Final Rule provides guidance for State and local workforce development systems 31

32 Training and Employment Guidance Letter (TEGL) No , Change 1 Performance Accountability Guidance for WIOA Title I, Title II, Title III and Title IV Core Programs WIOA Resource Page The WIOA resource page provides information and resources for States, local areas, non-profits and other grantees, and other stakeholders to assist with implementation of the Act. Performance Workforce GPS 32

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